Its a hit or miss with customer service. The guy that runs the office is really helpful, can seem…read morevery direct but nothing too extreme. He's actually really helpful every time. Cathy, on the other hand....I guess depending on her mood. She can be so condescending to customers, getting irritated and rolling her eyes, talking to them like theyre five yrs old...especially if they dont understand. I caught eye contact with her before when I felt she was being rude. Then another day she seems nice, but its all a facade (If you aren't happy, find a new job because this one requires consistent good customer service). The other ladies are nice, its just simple, no drama. This location has a slightly lower price for p.o boxes, which is why I rent one there.

Worst post office I've been to. I've gone about four times, and every single time I've had to…read moreinteract with the front desk, it's been bad. I come here because the self-service machine usually works, but when it's down, I'm stuck dealing with the staff -- and they're consistently awful. Every one of them seems to hate their job: constant sighing, rude attitudes across the board. I have no idea how they all still have jobs, or how this place is still running.

Have always had a good experience dropping off packages or picking up missed certified mail has…read morethis location. This is one post office where people actually answer the phone and also help patiently look up packages. This isn't a regular post office so do not come here to buy, postage, envelopes, etc.

Not a post office. It's a mail distribution center. You can't even mail a letter here. There's…read moreno blue box to put it in. Waste of my time. I even got out of my car and walked around the building. It may have been one at one point, but not now.

For the passport office, the young indian man who helped us take passport photos for our two month…read moreold was amazing and did a fantastic job. He is awesome and even retook photos until it was done well. The older asian lady working with him is awful, though. She wasn't even servicing us and still had the time to throw sass at us? Her attitude is so unnecessarily combative - she is trying her hardest to create a toxic workplace environment. Btw, I overheard that if you are exactly 5 min late to your appointment, she will go on a 15 minute break and close the office until she is back? Extremely rude and unprofessional. 3 stars since the young indian man is a 5, and the mean old asian lady is a 1.

La señora que me atendió fue súper grosera y poco amable. En lugar de ayudarme o explicarme las…read morecosas con paciencia, me hizo sentir muy mal y terminé llorando. Yo estaba ahí tratando de hacer todo correctamente y creo que nadie debería ser tratado de esa manera, especialmente cuando uno está haciendo preguntas porque necesita ayuda. The woman who helped me was extremely rude and unhelpful. Instead of helping me or explaining things patiently, she made me feel terrible and I ended up crying. I was there trying to do everything correctly, and I don't think anyone should be treated that way, especially when they are asking questions because they genuinely need help.

This post office sucks soooooo much. Cranky old Asian lady was super unhelpful and difficult. My…read morepackage wasn't completely sealed and I planned on using the label to finish off the deal. Wouldn't let me and said no. So then I said fine I'll pay for some packing tape and just seal it up she refused. Absolutely ridiculous. If you're going to be cranky and rude and unhelpful to customers stay home.

Another quick update on this US Post Office…read more As mentioned, this place is not a huge post office. It's small. I've stopped by this place a couple times last month to send out both Christmas cards and Passport renewal. Both times, it was quite quick. I may have waited once as there was one person in front of me, but after they resolved their sending, it was in and out for me in terms of payment. Both times there's a lovely lady who helped me out with a smile. Parking can be a hassle as there's only a small lot, and be careful because folks don't look when they come out of their spots. I've gotten hit almost a couple times as people quickly pulled out of their spots. But I think that's just something to be cautious of when in a parking lot. Otherwise, nice to have a small spot to help with my postal needs.

Always helpful and pleasant Newark PO is my go to, because…read morethat's where I go! Obviously, as I live here...

Not the best customer service. Came to pick up mail that was sent here from my apartments. Already…read moreinconvenienced with that. There's 6 people in line in front of me. Trang is the one helping me next at the counter and I give my ID, I let her know my address doesn't reflect where my mail is sent and she says she has to help the person behind me while I write my address (mind you it took less than a minute to write my address down) while I'm waiting 3 other people get helped behind me and now I have to wait even longer because of her inconveniencing me. I understand being patient, but what's the purpose of skipping me.

Two ladies were working in the office this afternoon. The woman on the right was nice and helpful…read more I came in to ship a package, but they couldn't accept it because it was packaged incorrectly. I went to the packaging table by the door to fix it, but another customer was already using the right side, so I went to the left instead. Unfortunately, the woman on the left was extremely rude for no reason. She started yelling at me and was rough with my package while I was trying to get it ready to ship. I explained that my phone was taking a minute to load the QR code, but she kept insisting that I show it to her and continued raising her voice. There was no line either. It was a very unpleasant experience and made me feel rushed and uncomfortable.

Grateful for the efficient service by the two people at the front on a Friday afternoon. I did not…read morehave to wait in line at all. Easy to ship my package with a QR code. Ample parking available in this shopping center as well. Thank you!

This post office would get 0 stars if I could. I'm a small business owner in Fremont who usually…read moredrives to the post office in Milpitas because they are more reliable than ANY post office in Fremont. I dropped off a package to ship priority mail on the 28th of June. I created the shipping label on June 27th. Today is July 2nd. It still says, "label created" even though I dropped it off. On July 1st I contacted the actual J Street Post office. An extremely rude Asian lady answered the phone. When I started to ask my question about my package, she just started loudly yelling. I tried to stop her from yelling. I told her to stop talking over me. I tried to maintain my composure, until I just hung up on her. Besides them being lazy, they're rude too.

On two separate occasions, mail sent from this location has either gone missing entirely or arrived…read moresignificantly late. I suspect this is due to irregular or infrequent mail pickups from this branch. For reliable service, I strongly recommend using the Union City or Fremont main post office locations instead.

Line out the door on a Friday afternoon, so there was a bit of a wait, but I was grateful to have a…read moreplace to buy stamps and drop off mail after the post office had already closed. Convenient location and parking. Friendly service.

Fazole really my father.Due to some reasons came just cut off at the close time.Owner Fazole help…read moreme done my return smoothly.very responsible and reliable UPS shop.will ship here next time.

Dapinder was super helpful. Fast quick service and helped with Amazon order when Amazon did NOT…read morewant to help. Cannot recommend this store enough. Anything UPS related it's worth the extra drive to this spot because the service is top tier. Thank you again Dapinder.

I understand the line was long, i need to use the copy machine. But this guy stops me and tell me…read moreme to stay in the line. People are in one line going to the counter holding boxes letter etc. but me just a copy to the machine why I needed to stay in the line? And no one uses the machine! I don't understand why? Mr curly hair do you think your the only have business like this im asking you politely to use only the copy machine. You wasted my time staying in the line. Blsht.