Lifesavers! I never knew there was a post office open this late; until 8 pm! Being close to the airport is more than likely the reason. The staff here was super friendly as they worked late with last minute shippers through the busy Christmas season. I was able to have my letter sent overnight with no issues. read more

They're always late with packages, letting them sit in here for days and even weeks. I'm waiting on a package that was supposed to deliver June 1-4th and it's been stuck in Indianapolis for days with no new updates on the delivery date. read more

USPS indy distribution center claimed it improved back in August of 2025. Where are the improvements? Here's to hoping I get a single package on time and not 2-7 days late. This placed needs to be audited. read more

usps can do better and this place needs to be audited i bought one day shipping it's day 6 i sent a service request ~ they better find my package i can't with this place nobody answers the phone nothing just look at all these bad reviews??? cmon usps do better especially the indy place like what in the hell is going on there? my package better get sent . it was due on the 28th. idk what y'all are doing. read more

United States Postal Service - The delivery date - Post Offices Near Me - Indianapolis, Indiana

Package from the U.S. Mint has been "touring" Indianapolis for the past 6 days with no delivery in site. Business as usual in my experience as they have delayed packages over a week in past months read more

The Indianapolis Distribution Center is horrible! I run a business out of my home and ALL of my packages get routed through Indy and right now they are all delayed! I have customers who have been waiting 2 weeks or more on time sensitive merchandise that was supposed to be there in 3-5 days! One customer received an empty plastic bag with her shipping label attached to it. We both notified USPS and they can't explain where the bag came from or where her merchandise and the SECURED mailer that I shipped it in are! All of the issues are coming from the Indianapolis hub and I am LIVID. I have resorted to shipping all of my packages via UPS right now which is cutting into my profi! Get your act together and do better! read more

The Indianapolis USPS Distribution Center continues to be a major weak point in the national mail system. I've had multiple packages get delayed or rerouted unnecessarily when they pass through this hub. Most recently, a package from Texas bounced around between Indianapolis and Muncie, going backward before it finally reached my local post office. The tracking was confusing, and it looked like it was lost at one point -- only to suddenly be "out for delivery." It did eventually arrive, but the routing made no sense. Even worse, I had another package that took an entire month from when it was shipped to when I finally received it. It also passed through the Indianapolis hub and sat there for days without movement or updates. There was no bad weather at the time, no holiday rush -- just pure delay with no explanation. This hub clearly struggles with logistics, rerouting, and scan consistency. Packages are often misdirected, held up, or scanned out of order, and customer service rarely gives clear answers. Bottom line: If your package is routed through Indianapolis, expect delays, weird routing loops, and unreliable tracking. USPS really needs to get this facility under control -- it's frustrating for customers and damaging to trust. read more

Unreal poor customer experience to call this place. The aren't delivering a package because it requires a signature. That's fine. But they indicate who the package is for with initials only. That describes multiple people within the household. You call to simply ask the name of who the package is for? You get a robot that requires a 20 minutes conversation just to talk to an operator. Gone are the days where you could call an organization on the phone. This was also the most annoying robot in the world. No ability to bypass it in any way. Currently been on hold for ten minutes just waiting to talk to an operator. I sort of assume the robot is an attempt to not have to hire people to answer the phone. read more

Actually, Negative 10. Every one of my packages I ordered was either lost or stolen. jewelry, medicines. The absolute worst place for any package to wind up. This place needs a complete overhaul on employees by getting rid of the careless and dishonest ones and replacing them with caring, honest ones that are worth treating well as good employees should...I'm doing my very best to avoid mail orders that wind up here by using UPS, FED EX or a postal service that does not route here. I will warn anyone and everyone about this center and give it the ratings it most certainly deserves. I Hate This facility!. Do the public a favor and Close Down the Indianapolis Distribution Center! It's a Worthless and Shameless business facility that behaves in unethical business practices and treat the customers subjected to these acts by totally ignoring the issues brought forward.. And Still No Change In This Center's Bad Habits. read more

Bah, humbug! I ordered a watch for my grandson for Christmas on December 2, 2020. The company that I ordered the watch from was not the problem. It was delivered to the Post Office in East Weymouth, MA on December 3, 2020. It was held at that USPS location until December 7th at which time it proceeded to Stamford, CT. On that same date it made it's way to Jersey City, NJ. The next step on the packages journey was to Indianapolis, IN and it arrived on December 8, 2020. Since the 8th if December it has been stuck in the same Indianapolis location. That's eleven days at the same USPS location! I don't hold much hope that it will ever arrive in Shelbyville, KY. It definitely missed my package that I was sending to NC with family Christmas presents. Since I have had so many problems with USPS during the past several months I shipped the Christmas package via UPS. read more

United States Postal Service - Tracking my USPS package - Post Offices Near Me - Indianapolis, Indiana

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The Indianapolis Distribution Center is a nightmare. I'm now almost four weeks waiting for a package to go to Lebanon - about 30 minutes from the distribution center. It came to this Center, then the fictional 46299 zip code, then to Chicago, then Warrendale PA, back to Indianapolis, now back to Chicago. You can't get any customer service. The Missing Mail function doesn't even load on the website. They just built a new distribution center?? Uh, what? To do what exactly - distribute mail to every city but the one it supposed to go to? read more

What can we say about this... The employees at the counters try their best, they are as fast as they can be with all the red tape that they have to go through to get an international package mailed. And the cost is simply outrageous anymore... none of which is the employees fault, so I try to keep that in mind. They look tired and worn, but still try to maintain a friendly demeanor. Hats of too them. The lines are long, the wait seems forever, the cost is high, such is the post office. read more

HORRIBLE USPS FACILITY!!! For some reason they sent my Amazon package to Cincinnati, Ohio and now it's running late and been sitting there for the past 5 days! I live 1.5 hours south of Indianapolis. Why did the send it to Ohio??? read more

I work for an attorney and we have to serves Summons' in a timely manner through the USPS certified mail with return receipt service. For the last 3 months the tracking system isn't right. They aren't redelivering like they're supposed to. The Indianapolis Customer Service Center employs the rudest people I have ever encountered. To say they provide "customer service" is laughable. They mumble, they're rude and there is no care of whether they help you find your package. They just basically treat you like you're the idiot that lost your own package instead of understanding most of the blame lays in the shitty Indianapolis distribution centers. They should've never closed down Terre Haute or anywhere else. It has just made for bad service all around!!!! read more

this area is poorly lit. customers should be very careful when coming here. they do not even care enough to have lights on in the parking lot for the safety of customers. read more

United States Postal Service - Poor lighting and risky location. - Post Offices Near Me - Indianapolis, Indiana

One visit and you understand why FedEx and UPS are ding so well. It's the new DMV.... Disengaged employees that could care less. Absolutely zero interest in getting better. Shut them down and have the mail go private. read more

This place is an absolute joke. They missent the same package twice in two days. Don't even bother spending extra on any form of premium shipping because they will not deliver on time. read more

What a joke of a customer service organization! Had a package shipped from San Diego, CA on the 27th of September on a two day delivery and four days later it still hasn't been delivered. It caught in a idiot loop between Indianapolis IN distribution center and Bloomington IN distribution center. It arrived at the Indianapolis distribution center on the evening of the 28th, the 29th and now the evening of the 30th! And it keeps being sent to the Bloomington distribution center and then back to Indianapolis. What the hell people, isn't anybody seeing the same package over and over again and aren't the computer driven machines seeing this problem? Wow I just want my package (undamaged) and my money back for the special delivery price we paid for it. Should have gone with UPS or FedEx, next time that's what I'll use. read more

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i usually avoid going into post office counters, just because i find the automated machines on lobby easier. i was pleasantly surprised by the courteous staff and overall cleanliness of the counters. i was able to find everything but a form i needed and they had to go search for it otherwise 5 star...if i have to go back to have a clerk assist me...this would be my choice post office read more

This post office is only a couple miles from downtown and open until 8pm. That's very important. I believe it's the only one, but feel free to check. It's fairly easy to get to, but a little hard to find in the dark. They are not going to provide some services after 6pm, so call ahead if it's complicated or not a general service. My favorite employee retired, so my service isn't amazing anymore, but still better than average. The main guy at night is knowledgeable on services, so he can get you in and out quickly. Overall it's a great post office. read more