I have a phone appointment for the one-time death benefit of $255 TODAY at 11 am due to the loss of…read moremy husband. It is now 12:15 pm. NO PHONE CALL. I am on hold waiting to speak with someone at the local Reno SS office. Even though my husband was already getting social security I cannot get survivor benefits until I am 60 which is this August 11th! HORRIBLE COUNTRY WE LIVE IN! Oh yeah, fun fact: my husband was also a VETERAN! Update---I finally got in touch with a live person. They rescheduled me for May 5th. I'm sure there will be an excuse then too when I probably don't get that phone call. Too bad your cushy government jobs aren't an incentive for you to actually show up at your jobs!!! I just can't wait to set up the appt for when I turn 60 this August and file for actual survivor benefits. I'll be lucky to get those next year sometime. Yeah I forgot, even though my veteran husband was already getting social security because I'm 59 I don't matter. Reno social security and social security overall needs to DO BETTER.

Quality/Quantity - What a negative experience!! Worst than all my CA DMV experiences combined, and…read morethroughout my life, I have gone through all the CA DMV challenges! The good news is that the DMV has improved significantly. This Social Security office and department has much to learn. It has been over 15+ years since I have had access to my SS information and benefits. So before making an appointment to come to this office, I amazingly was able to get online access last week, so I suggested for my wife to do the same. And now they locked her out?!?! So after a very long wait and a few tries on the phone to clear her account, it failed. They had us go to the local post office for an in person verification, but it was a different system and can NOT communicate currently with the SS system. What a waste of time. So on the phone again... Made an in person appointment to our local office. Well we thought we did, the lady (that lied) said she did. But when we got there, NO appointment was found. So they gave us a walk in #. After an hour of waiting, we asked the security guard if this was normal. He said no and gave us a few suggestions. While my wife worked on his suggestions, I started asking ALL the people around me how long they have been waiting, up to 4 hours... WHAT!!!! The good news is that we are still very young and will not apply for the benefits any time soon. I hope my wife gets online access years from now.... Atmosphere - Small parking lot, but more than enough spaces for everyone. Small lobby, not enough room for everyone. Clean restrooms. Service - The two security guards were friendly and nice. And also helpful. The rest of the employees were stressed out! Understaffed, overworked, and probably underpaid. Price - Decades of payroll contributions!!!!!!! And only get to hear from the media that benefits keep getting pushed out later with less $$. Owner Comment - What a broken system. Please get with the times.

I can't name names because they kind of frown on it but the two people that are here will know who…read moreI'm talking about. Believe it or not the service that I received was exceptional. The person who helped me would not give up on fixing an issue that was apparently way back when and had no clue about. Seating area is clean the whole staff in the front are friendly and helpful but hopefully if you guys need to come down here for something you get one of the two people and believe me you will know who I'm talking about if you do get service from them because they go above and beyond what anybody else would.

I am so tired of this place. I have to keep going in because THEIR IT department messed up MY…read moreinformation for Medicaid and I've had a case open since October...nothing still has been resolved and I'm beyond pissed. I don't have health insurance and I am now pregnant and I asked to go on an emergency medical plan or whatever since I am now pregnant and they said "we can't do anything until we hear from the IT department". THIS HAS BEEN OPEN SINCE OCTOBER, and I keep going in to that place and they still will not try to do anything. I went in on June 4th 2026 and supervisor Carli Fripp was supposed to be on hold with the IT department until they answered and then give me a call back to tell me anything, and she never called me back. I am about to sue the state, I have so many unpaid bills, because why would I pay a bill when I should be on Medicaid.

How could I like the IRS? Well, I can't speak for the entire organization, but the Reno office is…read morepretty darn great. I had been struggling for weeks to get a previous year's tax transcript which I needed for certain grad school testing bureaus. Online- nada, zip. Phone calls? You've got to be kidding me. A top-notch accountant came through big time and helped me out. All I had to do was mail the form to Fresno (IRS regional office) and in 10 days it was supposed to arrive. Nada, zip...and my deadline was looming. I finally decided that face-to-face was needed and stopped by the Reno office late last week...big crowd but the guard/crowd control officer, who runs a tight ship, saved me a ton of time and energy when she asked what I needed. She told me that the transcript request system was down, all the way to Vegas. So, I returned bright and early Monday morning. Yes, there was a wait, but after an hour or so it was my turn. I was helped by a cordial IRS staffer and had my documents in hand within 5 minutes. Victory! Pro Tips: They open at 8:30 AM but if you want to be first in line, get there before opening time and wait outside. There's a little concrete planter you can sit on. The office is ground level in the big bank building across from District Court on Virginia/Court St. Most lot parking is 30 minutes only so opt for street/metered parking. Bring your quarters; 15 minutes per quarter. Don't bring in drinks or food. Don't cop an attitude, and you will be treated well. Get a number, input your info on the touch pad, and sit down. Quietly. Violators will be called out. No public restrooms so arrive (and stay) dehydrated. Bring a book to occupy yourself. Be smart (unlike me) and don't go to the IRS right before tax season

I needed to get the proper form to request the automatic extension for filing my 2019 Federal Tax…read moreReturn. Living at Lake Tahoe the only IRS office listed was Reno NV about 65 miles away or a 130 round trip. I drove to the location which is the Reno Federal Courthouse. When I asked for the IRS office, The guard directed me to a form rack as apparently there is no actual office. The rack, which was in total disarray, was the only source of information. The Form 4868 was not available and clearly the guard was clueless as to the situation and offered no remedy. How can this be 5 days before the tax filing date on 7/15/20? A half day wasted.

I've had several okay interactions with Washoe County Sheriff's Office "WCSO" over the years at…read moreeach years National Championship Air Races and Sun Valley Nevada Annual Veterans Appreciation Breakfast https://www.yelp.com/biz/sun-valley-neighborhood-center-sun-valley. At one or the other I've met the elected Sheriff, several sworn Deputies, several volunteer Reserve Deputies, and several administrative staff. Their Press Releases on their website are well-written (FAR better than Reno PD or Sparks PD press releases). I have no complaints. Make us to choose the harder right instead of the easier wrong, and never to be content with a half truth when the whole can be won. WCSO has stepped up to help out Veterans. WCSO is now on the front lines of fighting to reduce the staggering and horrifying number of Veterans who daily succumb to suicide at the rate of more than twice that of non-Veterans. In 2000, WCSO recognized the special burdens of alienation and terrible toll Veterans carry from their military Service and created Veterans Barracks to house up to 60 male Veterans. Program includes the addition of Veterans' familiar resources from the US Department of Veterans Affairs and Veterans organizations. WCSO staff works to help Veterans in jail get out of jail and stay out by acknowledging their military Service and building programs centered on Veterans' shared experiences. "The ultimate goal is to reduce recidivism amongst our Veteran population in Washoe County," said Sgt. Andrew Venn, who is part of the Inmate Management Unit at WCSO. "We bring in very specific targeted programming just for those Veterans, so the classes they'll have available, for example, anger management, domestic abuse, substance abuse, and parenting are four major ones." Deputy Shannon Aller, who has a degree in psychology, said "The reason that we're doing that -- not only for us as an agency to track recidivism and see what's working, but to make sure that what we are putting in this unit is what they need." Venn said once he introduced himself as a Veteran to the inmates who are Veterans, "the change was instantaneous. They went from being standoffish and protective of their personal space to unifying under their shared identity as Veterans. The idea of peer support came up almost immediately and that is not something you hear walking around a jail," said Venn. An inmate told Venn, 'We're Veterans first.' WCSO partners with Truckee Meadows Community College to offer education for inmates along with representatives from Reno Job Connect, who visit biweekly to prepare inmates for a job search once released. Since 2020, WCSO have partnered with Northern Nevada State Veterans Home with their 'Operation Gift A Vet'. Some 86 female and male Veterans living at this Veterans Home are asked to write down three things they want for Christmas-- and their wishes are hung on the tree for the WCSO employees to collect and grant. Requests have been for slippers to blankets to compression socks to robes. According to Yelp ratings' definitions, 3 Stars is "Ok". That to me is an acceptable rating of a business that does day in and day out what they are in business to do. WCSO gets another star for their work with Veterans. On Christmas Day in history: 1776, General George Washington and the Continental Army famously crossed the Delaware River. Although the world is full of suffering, it is also full of overcoming it. Christmas Day 1862, a grateful nation showed its appreciation for sacrifices of the US Army and Navy with dinners for some 35,0000 sick and wounded soldiers and sailors in hospitals in and near the nation's capital. President Lincoln and the First Lady attended the event--one of the more extraordinary of its kind during the American Civil War. "Nowhere else in the world than in America," a New York newspaper wrote, "could have been the sight which has made this holiday in Washington remarkable and memorable - spread by the hands of individual benevolence." Elizabeth Smith, wife of Lincoln's Secretary of the Interior, was a driving force behind this Christmas Day event. Financial contributions for the event poured in from individuals, businesses and states. (Indiana contributed $700, and $2,500 was collected in Philadelphia.) Food came from throughout the Union. Pennsylvania and Maryland shipped an "immense amount" of poultry. "Ever-generous" Albany, NY provided 300 turkeys, "cooked and ready to eat." Four carloads of poultry arrived from Chicago. Volunteers served the dinners in military hospital wards that volunteers had lavishly decorated. Christmas Day1896: Lieutenant Commander John Philip Sousa, US Marine Corps and US Navy Veteran, a "rock star" of his era wrote "Stars and Stripes Forever". The iconic song officially became America's National March in 1987.

These people do not offer any mental help or veteran care. In fact they assault veterans. I was…read moresexually assaulted in the booking area. I was threaten with a taser for no reason, I was already being restrained on the floor. I have tried to get my records and video but they refuse. Worse experience of my life. I also believe that I was retaliated against because I told them i was a veteran and believed that all should be treated equal.

The new location for the Police department is better located for the public. There is easier access…read moreto parking for local citizens.

Hide my car broken into a few months ago and around $5000 worth of equipment stole stolen out was…read moretold to file a report online an officer was not willing to come out and never heard back on the report and so I called 15 days after the incident happened to see if there were any update updates on anything and they had actually lied about evidence to close the case. There was a camera less than 5 feet from my car and they claimed there wasn't and I called them out for that and they said if you're gonna question us we will take action against you. Don't fucking call Reno PD if you're a victim of crime. Handle it yourself.

On June 16, I experienced extreme chest pain and the 3 men from 45 A responded. They were…read more efficient and kind. I thought I was having a heart attack. They worked me through my fears. The doctors at Renown said they are some of the best I have just been released to home and want people to know if you need help these men are the ones to It doesn't hurt that they are all tall and handsome!

My 70 yr old bestie, Christina, lost her cat due to negligent maintenance workers. And he was gone…read moresince last Wednesday. Hes chipped but we could not find him. Yesterday, on sat, my friend found her cat by following his cries only to find him in the tip top branches of a very tall tree. He couldn't get down. She was almost hysterical at her Esa animal in that predicament. She called the local fire dept and 15 min later she had 5 firemen at her door. They took the time to crawl onto the 2nd story roof and use a tool to pull the branch to them, then they threw a blanket over him and brought him gently back down to her. It was an amazing thing for them to do and they saved an old sweet woman some major heartache and pain! GREAT JOBS GUYS! THANK YOU!!!

Today I came into the Washoe County Accessor's Office to bring in a very important property tax cap…read moreform, as a brand new homeowner of only 9 months. I was greeted by Canada, who is a Five Star Office Specialist, and she made me feel so happy. It is scary being a new homeowner and we all want to do all of the right things. Canada helped me with her kindness and professional skills, and I turned in my form correctly and on time. Yea me! Thank you again Canada, see you in my future. Well Done. Julie A

Staff are OUTSTANDING. Always assisting and professional in every manner. MAXO Kudos!read more

A Shoutout to Dana and the Dream Team! I recently had the…read morepleasure of working with the Department of Taxation, and I must express my gratitude for their outstanding support. Closing up shop on business tax filings was a breeze with Dana and her colleagues. They were quick to respond and incredibly helpful in their efficiency and friendliness were truly commendable, and it made a significant difference in my experience. Thank you for making a potentially arduous process not only manageable but surprisingly pleasant and I highly recommend their services to anyone. Cheers to you, Nevada Department of Taxation, for making taxes as easy as pie in the Silver State! Sincerely, Bryan.

11/24/25- Picked up…read moremy son yesterday.. This was the second time he took the train from Sacramento. First time I didn't park and just picked him up.. This time he suggested we should check out the station as our first time trip is in a few weeks. Train was exactly on time.. Thank you Amtrak for delivering my son safe and sound..! I loved being able to watch him through his trip from the iPhone .. Looking forward to our first time ride.. Downside was he said there wasn't any WiFi..

A nice little train station with wonderful employees Within…read morewalking distance of hotels, ect

We have a couple of health and safety issues in the apartment complex I live in. A number of…read morerenters have tried to get the city and county to address them. Unfortunately the only thing that happens is basically nothing. One department says to call another department who says to call another department. So sad and so frustrating.

This review is for COVID-19 TESTING ONLY. I made a 10 an…read moreappt to get tested this morning. I left home around 9:20, stopped at Starbucks (drive-thru) and arrived at the testing site about 10-15 minutes early. The line of cars moved fast and HOLY COW this is an organized process! These folks (Army? Nat'l Guard?) were fast and efficient. I was swabbed inside my nose (10 secs each side) and that was it - I pulled out of the lot at 10:00 and was home by 10:07. To get tested you MUST make an appt. go to https://covid19washoe.com to set a time. If you choose this location, it'd be pretty hard to miss the entrance bc the signage is everywhere. Take I-80 to Wells Ave then turn north on Wells, past the Motel 6 - then you'll see signs guiding you to the entrance (on SUTRO). Stay in your car with all the windows UP. The first checkpoint will take your name. Have your ID ready to go - then hold it up to the window. Second checkpoint they confirm who you are (by DOB) and put a document under your wipers for the next checkpoint where they do the test. You'll blow your nose first, then the person in the ET Spacesuit will swab. Then you're done!