It is amazing that postal workers forget that they have customers. The Westerville post office workers are rude, always complaining and not helpful at all. They don't even care. I can't imagine having a job if a treated my customers the way they treated me. No excuse!! read more

Horrible, horrible, horrible. They do not answer the phone. They do not deliver mail properly. They do not care to do their job. I couldn't possibly hold a lower opinion of this post office. The folks are rude, lazy, and they don't even answer the phone at the office. I received a notice for a certified letter they couldn't deliver. I WAS HERE. I rescheduled delivery of said letter. NO ATTEMPT AT DELIVERY WAS MADE. I'm sure I will never see that letter or know what it's contents were. I was expecting a package yesterday. NO MAIL EVER CAME. How is this acceptable to anyone? read more

Terrible post office. Lost 3 of my packages. WITH tracking numbers. Did not care at all. Lied to me several times about them. Don't bother asking for a supervisor because they lie too. read more

Lady at counter this afternoon was rude and dismissive. Customer service was not on her agenda.

Very nice and friendly. Very quick and small line. I went in to buy stamps for my employer and they were very kind and helpful!

I wish I could give zero stars because this place is the absolute worst. I wish they would get shut down so I can get a different post office to deliver my mail and actually get it to me and not my neighbor. USPS continues to ignore my package pickup requests, deliver my mail to my neighbors (or give me other peoples mail), and they also mark that they have delivered a package to me and I don't actually receive it until the next day or later! Every time I try to call them the phone just rings and rings or is busy, and when I do get someone on the line, NO ONE APOLOGIZES!!!! Janine was rude to me when I called about receiving a notification that my package was delivered and it wasn't, and Shawn just makes up excuses as to why they are so incompetent! I hate this place. I am going to start going to UPS to mail my packages from now on. read more

Absolutely horrible! I called to inquire about a package. After getting no where I said I would just come in. "If you come here and you ain't getting it." And then I got hung up on. Lady you suck at customer service, and dealing with people in general... who does that. read more

If I could give this zero stars, I would. They constantly lose my packages or deliver to the wrong apartment and when you call, they make it very clear that they don't care at all. Every single person I have spoken to is extremely rude and mean. I now have to have my packages sent to another address so I actually get them. WORST POST OFFICE EVER. read more

They never answer I have called 50 times this is why we need live people to answer the phones I am wondering where my package is and I work a lot it has said to be at your location for 2days and was supposed to be delivered 2 days ago I don't have time to go get a package that was going to be dropped off please if you want good customer service answer the phone read more

Lazy, lazy, lazy. I hope in my life time that the USPS gets shut down. I was wondering why I never get my mail so I called to inquire. I was told that a car is blocking my mailbox and policy says they can not get out of their vehicle and walk the two feet to my box(not my car). Also I was told I can police the street all day and tell whoever parks in front of my house to get lost. Now I could understand if it was a busy street and for safety reasons it would be a problem, but I live on a culdesac with 5 houses on it. Now policy says they can get out of their vehicle for packages but not mail. Now that answer had gov job all over it. What happened to the day when they walked the mail to your house. Never get mail before 5 pm and rarely on Saturdays. Use to stick up for these guys, not anymore. I will never send a package with this outfit. Wonder why they can never make a profit. read more

If I could give this location less than one star I would. We order a lot of items from Amazon and 9 times out of 10 our deliveries are late due to this postal service location. This weekend was a prime example. We had deliveries due to be made on Sunday. This is a very nice service that Amazon offers......if the postal service could actually make it happen. The packages were out for delivery at 11:39am. By 8pm the status changed to undeliverable because they didn't have access to our location. We live in a house in Sunbury Woods it's not like we are in a gated mansion behind Hoover. Get your butts out of your truck and walk onto our porch. There's your access. Yesterday, the 19th, they used the excuse that no secure location was available. We got 12 packages yesterday from UPS & Fed Ex with no issue but the USPS can't manage to deliver 3 items? It seems like it's a matter of laziness and the drivers that are used this time of the year don't want to stay out and make the deliveries. Our regular mail man is wonderful. He is always friendly and makes sure that our mail gets delivered if he has it. Also, don't bother trying to call and complain. They take their phone off the hook so they don't have to answer it to deal with customers. read more

I just moved to Columbus and have had to make 2 trips to the mccorkle location now to pick up my key. It's been over a week and it's still not ready so whatever bills I have have just been sitting there for god knows how long. Everyone I've dealt with in the location has been pleasant, but the first lady I encountered said she would put a rush and clearly that was not the case. If I took over a week to complete an important task at my job, I'd be fired!! read more

I went to pickup a package today. I did not have my slip which was totally my fault. I did call the night before to be sure they still had it and the woman I spoke with on the phone was nice. Today however I went to pick it up Dave from behind the counter asked for my name and address. I gave it to him as well as showed him my ID. I mentioned I spoke with someone the night before but did not remember her name. Dave went in back to find the package. He came back to the counter and informed me he could not find it. I reminded him that the person checked the night before and found it I also mentioned I think there was postage owed. Dave then began to lecture me that I should have said that first and he would not have had to walk all over to find it. I apologized and he continued to lecture me that I had wasted his time by not mentioning that first. That he could have been helping other people in Line instead of me and trying to find my package. He also said I need to remember the people I speak with and give him all the information and not just what he requested. There was only one other person in Line and two people at the counter. This whole transaction only took five minutes. I believe he was rude and his comments were in called for. I politely said thank you and left. I have never written a review before but I feel Dave's behavior deserves a poor review. I understand that people that work at the post office have difficult jobs but his attitude and comments were very inappropriate. read more

Another time package was shown delivered and key in my box but no packages. This place is very bad, whole neighborhood not happy with them. Have used 800 number in past with no success either. How do I write or email proper higher ups? read more

I live at 622 S. Sunbury in Westerville OH and we have NOT had A mail delivery since Thursday 12/8/2016. I am expecting A couple of Christmas gifts would like to know where they are. They have been in the Columbus OH area since 12/5/2016, it is now 12/10/2016. WHERE IS OUR MAIL!!!!?!!??! read more

My meds were not delivered. They were taken back to the Post Office saying they are being held at the "request of the customer" Yet, supposedly they made another attempt that evening to delivery them with another note saying they were held at the "request of the customer". First of all, I NEVER requested a hold on my mail (including meds). If I did why did they even attempt to make the first delivery and then the supposedly second delivery without a notice in the mailbox or on my door. When I went to the post office, the supervisior got involved and found out that the mailman had them on the truck to make another delivery attempt. This is so frustrating. This was not handled well by the mailman, clerk, or supervisor. I have had these meds delivery for about 10 years without any issue. No one apologized or explained. They were very casual as if my meds were no big deal. I almost fear because of my complaint, they will make things worse for me. read more

Unfortunately, there was not a lower start rating than one for this post office. I've never seen anything so absolutely terrible in my life. It is no wonder why the USPS lost $5.5 Billion last year. I own an office complex and have about a dozen tenants as well as one of my own companies is a tenant here. Over the last two months our overall mail volume has dropped by over 40%. There are several days in a row that we don't even get junk mail. What mail does come is being distributed to the wrong tenants so we spend out time walking each others mail to the correct party. We have had tons of missing checks not arrive that we have to ask our customers to stop pay on and resend (via UPS!). The carrier forgets to pick up our outgoing mail at least two times a week. We can't predict the times the carrier will be here to ensure he gets the outgoing because one day it may be 1:00PM and the next 6:00PM. We've had certified mail receipts that we have to drive to the post office because the carrier is too lazy to come in and get signed and on two separate occasions they just plain lost the certified mail that they left us the receipt for. I've called the post office over a dozen times and each time I've been on hold in excess of thirty minutes and not once has anyone ever answered. For the last week, their phone number goes to an immediate busy signal. I've physically went in twice and both times was told that the post master could not see me and I needed to call for an appointment. USE FED EX or UPS WHENEVER YOU CAN. The post office maybe has three more years left unless Obama bails them out first! read more

Once again the McCorkle Westerville PO has proved to be horribly inefficient & unprofessional. In one week alone they permanently lost my package (the last time they did this was just a few mo. ago) despite logging it as delivered, mis-delivered important mail to me, are failing now to deliver mail shown up on the informed delivery the day it shows up (it always has been there the day the notice comes), were rude, left a package that should have been in the parcel box on my porch, mis-delivered very important mail of a neighbor, and currently I am researching another package that has failed to show up. They always blame "subs"-maybe they should TRAIN subs. They consistently leave mail for some person I never heard of & have now for 10 full years! I can't even order something & expect I will get it once they have their hands on it. Recently I found USPS property laying on the ground in front of the mailboxes, & this is not the first time. These employees are just not paying attention to anything, and don't even wear uniforms - I was told because this is a rural area-NOT! A group of 1st graders could do far better. I never know if my mail will arrive safely as they have failed to deliver important mail more than once, but they seem to be able to get the junk mail right. This type of performance is inexcusable & it never gets better-it just gets worse. If you have an issue with them I encourage you to review it, report it, & hold them accountable. You can report at USPS.com & you can also report to the US postmaster general. We are supposed to have confidence that the PO will professionally & correctly deliver our mail-we pay for that. read more