The only way that you guys could improve is to close. I sent a package out on registered mail…read moreJanuary 15th 2026 it never moved out of the post office. When I went into the office clerk 14 would not even do a search for the missing package it is supposed to be signing for at every time it's touched no signatures whatsoever that office has a thief. They would not check the cameras they would not do a search they just gave me a customer service number and blew me off. Will be taking legal action. Police report filed.

The absolute worst post office ever, poor customer service, they mark packages as delivered and…read morethen keep them for you to pickup at post office. Our carrier is always on his phone, sometimes cussing loudly. It doesn't do any good to file complaint because supervisors do nothin.

The literal worse the day I went there was a guy outside opening the door for people and you would…read moresay thank you to him and he'll give you the meanest look. Don't even get me started on the stuff. They were literally the worst. They would always try to get smart with you if you don't understand something

The service staff is very condescending. He will get smart with everyone. The place is clean but…read morethe male staff is horrible.

Very small stripmall location. Handy when I was at Aldi, etc. Storefront, with mailboxes outside,…read moreand a tiny counter inside. Closed for lunch 1-2pm daily. Standard PO services, a few things for sale like packaging. Typical service- fast enough, not super friendly.

Nasty customer service. Went there to renew my 11 year old daughter passport. African American and…read more Indian woman were on the counter. The male took my application and right away noticed that I have written my driver license number in the section under the line which is for the signatures. I didn't sign anything just my driver license number which I am suppose to have there anyway. He could've verified and move on but he preferred to be entertained on my expense and kept "what do they say here, can you read..." bs like this. I am a person with impaired vision, blind without my glasses. Took me long time to fill this application the day before and one thing I do not understand, whose idea was to have the drivers license info in the same section where the signatures are. It makes zero sense to me. You enter all this other personal info including SSN in "normal sections", but somehow the driver license it in the section designated for the signatures. I told I don't see what he problem is you can compare and see the numbers are the same, then I will sign right in front of you. This was not satisfying to him. My wife tried to interfere and suggested filling another application but she was told to stay away "We got it". He preferred to continue the humiliation of the disabled person. No willingness to resolve the situation. Ernest, I hope some day you and your family are treated the same way you treated me and my family today.

I realize that Post Offices are neither the most glamorous or tasty things to review, but if they…read moreearn their stars, they should get them. This Post Office is tucked off to the side on Orange Road near 23, and I actually missed it the first time I went, expecting a much larger and imposing building. There is ample parking space and a turn-around, which makes it easy to deposit mail into 3 different mailboxes and for folks to exit while others enter. Despite being small, this Post Office is always busy and traffic entering and exiting the narrow driveway can get a bit dicey at times. Despite the compact size and entryway, the customer service at this location earns it top marks. I was actually taken aback by level of friendliness and courtesy by all workers at this location. I've never had a bad experience and although always quite busy, the line moves quickly. Surly government workers at other locations should visit and get a little inspiration and some best practices.

One representative assisting people, and she was doing passports so everybody that was trying to do…read moresomething with the mail was not assisted. We've been here for an hour. This is the worst post office.

The lady that does the passport application is a great person i feel bad for her honestly for…read morehaving to work with such a nasty coworker i didn't get her name unfortunately but dark skin short hair i went today and there was a lady talking to a guy in the line and the worker thought she was talking to her started to give the nastiest attitude ever didn't even the poor woman time to speak didn't even apologize properly i will never go back and don't recommend anyone to go there

5 stars? For a post office? Granted, these are different times, and one of those stars might be…read moremostly because there was no line. But: service was good, and safe, with suggestions for how to mail my package along with warnings to stay back, use hand sanitizer, etc. I used my own pen. All in all a good experience. It's in a nice old building, which makes me wonder how it has not been reviewed yet, being in the heart of Worthington. A little street parking out front, a small lot in back. Side entrance with a ramp from the back, nice for my knees. An area with PO boxes, of course; a couple of tables with supplies; and a couple of counters. Price was reasonable for Priority Mail; I believe the large envelope was free.

There was a time when I would have given this office 5 stars, but no longer. I spent $7.80 to have…read morea package sent to me from MO. I had to return the package to the same address and they charged me $13.70. The claimed that 2 day delivery was the only option available. Sounds like bs to me.

I am a local photographer and one of my clients needed a print last minute for her graduation…read moreparty. It was past the time my pro lab could accept orders. I found PostNet and contacted them. Kinnari responded right away and even stayed late to make sure my graduate got the print in time. She went above and beyond for me not only printing a unique 8x20" print, but also she delivered to me. A large box print shop would never provide this level of service. On top of that, the print was high quality and colors looked great! I say this as a very picky photographer. Furthermore, what I paid for this print and service was a steal! I will definitely be using PostNet going forward! Thank you for your awesome service and quality!

I Highly recommend this business. Although a lot of people use FedEx, UPS and what not...this…read morebusiness is a diamond in the rough. Very friendly, personable and quite knowledgeable of the right directions to go if one doesn't know. More people need to support this particular location. Thanks for being so helpful

I use this UPS location all the time. Even when I've brought in 25 or 30 packages. They are…read morepatient, kind, and are willing to scan in everything that I have pre-labeled. Was actually kind of surprised by some of the reviews that I read.

This UPS Store #3728 at Polaris mislabeled my return, costing me my refund. Staff admitted the…read moreemployee rushes tasks when I initially reported. After several reach outs and effort on my end to resolve, I got a call from the manager who refused to give his name and blamed me for the issue. He offered no insight into what they had done to investigate, and eventually told me not to come back to the store. Extremely unprofessional service and no accountability for their mistake.

The UPS store does a bit of everything. Personally, I've used it for packaging, shipping, copying,…read morelaminating and to buy incidental office supplies. The staff is always very helpful and friendly.

Super disappointing experience. Visited last Monday and was intrigued to find the line out the…read moredoor then I remembered the store further south on route 3 had closed. Makes sense. Curious what's in store for the holidays... Staff was jumping and the line moved quickly which was impressive. Where it all tanked was the UPS associate who helped me. No welcome no greeting. I placed my package to ship on the counter and she irritatingly raised her voice and said,"What! What are you here for to return an Amazon package??" I'm at a UPS store and while I can understand and appreciate you can ship Amazon packages when returning from them, I was disappointed to hear her push out an alternative brand other than her own. Yikes. I gently explained I was shipping a package. She was super frazzled. Not friendly. Not really helpful. I gave her the address of my father-in-law and to her credit, the system was populating an alternative city name with the right zip. She was smart enough to get some support from another peer and then explained this was her second week on the job. We've all been there I get it, however, the intangible experience in any environment is key. Fortunately, he did get his package and loved his Medallion golf shirt. I am unhappy with this experience and have voluntarily shared with other locals to hit up Polaris or New Albany. The next day I had another package and visited one of these other stores. Complete opposite experience from start to finish. I hope with each passing day her experience servicing others improves and she builds confidence for herself. No fun being the new kid on the block including being that paying customer that feels her pain.