This is a terrific little post office. Donna, Mark, and Mark are absolutely amazing at the window…read moreand so personable.

Its the post office. You have to go there time to time. The staff is always friendly with smiles…read morewhen I'm there. Knowledgable with questions. I feel a lot of government employees dont have the best customer skills but NOT here. Ill always go here not just bc its close

Long lines and extremely rude workers. The worst post office I've been to. No customer service…read moreskills.

Avoid this place unless you want slow service, packages not scanned, just sent off to Cleveland…read morethen lost, either in Mentor or Cleveland; who knows. They continue with one person at the window with 10 people in line. No smiles; no greetings. I loved my job before I retired; these people look like they can't wait to go home.

I think it's equally important to write a positive review as well negative when sharing…read moreinformation. I want to acknowledge what a pleasant experience I had today at this post office. I drove a distance knowing that this post office had a good reputation for being kind and efficient. I was stressed to get some important mail sent overnight. It's too soon know the outcome of delivery but the woman working in the office this morning did everything at her end to accommodate me and make sure she provided me with great service. She took the time to package my mail in a smaller envelope so it would be delivered to an apartment mail box and double checked all my information. This was the best service I have had in a long time when Simone goes above and beyond to help someone!

I actually make a special trip to the Gates Mills post office instead of just tossing my mail in a…read morebox. Mary, Ed and all of the other staff are exceptional. They are very helpful with packaging options and always try to ship the most cost effective way.

This post office is full of a lot of unhappy people. The line was atrocious - and perhaps in a way…read morewhich is completely unnecessary. I arrived with a flat rate box which had postage on it and which was properly taped and was informed by a crabby employee that I had to "wait at the back of the line." "Everyone has to stand in line, even if you already have postage on it, we aren't allowed to just take it." No, apparently you hate your job and you're so miserable with worry that you are going to lose it due to post office closures that you want to make everyone GLAD that you are gone! After waiting 20 MINUTES in line - I was able to hand my box to the clerk - who tried to make up some half-assed excuse about how it was for "homeland security" or some need to track revenue. I told her that the USPS already tracked this revenue when I purchased the postage from their website and I was pretty sure that double-counting it wasn't an option. I asked her to produce something other than a hand lettered Sharpies fresh sign - more like an official order from the US Government which would be likely posted publicly - and she could not. What a rotten place to have to go as your post office! I bet the Postmaster General would be shocked by your local requirement - I hope that whoever came up with that has already lost his or her job!

This is hit or miss. I will say that they often are fast getting through a line, but does not have…read moregreat customer service. I had a Poshmark box (which allows you to use priority mailing supplies). I forgot the tape to tape the label on the box. The representative told me that I would have to buy tape and wouldn't offer assistance. When I then used a priority box, she was able to use their tape. It just seemed wasteful to be legalistic about rules. I have had other employees that look tired and stressed out, which has translated into a less friendly experience. I will say that they are ok. The building is your typical post office.

My go-to location for all postal needs for decades. Friendly and very knowledgeable people. They…read morenever let me down on service or helping me find the most economical way to ship.

I live in this neighborhood and would like to see some effort made to improving wait times. The…read moreUSPS says that wait times nationally average 2 mins 30 secs. This location only has one clerk on duty and normally that's enough. But when the line is stalled can't the manager step out from her office and help out? I was 7th in line today for well over 18 mins. The line did not move. The customer at the counter was buying a month's worth of money orders, insisted on paying only with exact change and was ridiculously slow. I finally left without buying stamps.

Yes, I'm there often now, the usual teller is fast and kind to me. Always a nice visit with good…read moreservice

People give post office's a bad rap, but honestly, I've rarely had a problem here. If you treat…read moreworkers with respect, they usually present their best version of themselves.

Really rude customer service, I get you work with customers all day but no individual should be…read morebelittling another. I really hope the attendant that served me today has a happier day. The only pro with this location is that it opens later than other locations.

I think this is the best Post Office in Cleveland. I use it frequently for a variety of reasons…read more The staff is polite and knowledgable. It is always clean. The parking lot is big and well maintained.

This post office needs friendly, professional front office employees! I was yelled at by a post…read moreoffice worker for not standing on the floor line. I did not see the floor line or a sign. No excuse for verbal abuse!!! Luckily, the young man who actually waited on me was professional and friendly. I have been going to this post office since the 1970s. In all these years, I was never yelled at as if I was a child.