We have been Orkin customers for many years now. As time has gone on the service appears to…read moredegrade, while service costs continue increasing. The Pittsfield, Massachusetts branch is a particularly vexing place to deal with. Whoever is in charge there needs to turn in his Sergeant stripes, and perhaps go for corporal, maybe even PFC (private first class). When one calls, as in this morning, all this guy wants to do is get YOU off the phone. He could give a rat's 'patuki', and his phone manner is indicative of such indifference. You know the attitude- it's like yeah , so what, but with that phony veneer to sound nice. Our exterminator did not show up- called in sick. Fair enough. However, the thought of the Orkin Pittsfield office contacting us to let us know, never occurred to this guy. We altered our very, very busy schedules to accommodate this business. What is keeping us with them is their one exterminator employee, John, who is the only one of the Orkin types I will let into my home. The last exterminator never finished the job as I threw him out after catching him in some kind of inventory in my basement. The exterminator before him , we caught not doing the outside spraying-lazy, lazy man. No steak & no sizzle in him either. I harbor serious doubts about ORKIN's policy & procedures regarding new hires, after throwing the dirt-bag doing inventory out of here. What a man needs to know before letting any other man in my home is this: Is my wife safe? Is my home safe? Is the exterminator here in the country legally? As far as we're concerned, this is not a reliable or trustworthy business. Their employee however, John, is welcome here. Does a good job, is focused, and answers questions. The best way to deal with a company like this at the administrative level is to keep your foot right up their ass. On the operational level, they could use a whole platoon of employees like John. The one star is for your employee guys, cuz he represents you so well. I'm a retired military man and have little tolerance for lethargy, laziness and indifference. Letter to Orkin Corporate to follow. They ain't gonna like it.

They are extremely rude unprofessional and disrespectful their flea and tick services DO NOT work…read morethey don't want to hear any complaints and talk over you when you try to talk DO NOT Recommend at all!! If I could give a negative star I would

I had been working with a well known pest control service for 6 years and what they were doing to…read moreget rid of our carpenter bees just wasn't working Someone recommended I try Thomas and I was so impressed with the young man, Da Mere, who came out to explore the place. He saw that not only do we have carpenter bees but we also have a big problem with carpenter ants. Part of the house was being eaten away by the carpenter ants. He was very thorough and knowledgable and I changed over to Thomas. I feel much more confident working with them and am already repairing part of the house that had been being destroyed by carpenter ants that our previous exterminator never even noticed. So far, so good!!!

Don't go here. I canceled last year and I am glad that I did. The service had gone downhill over…read morethe year before, with rescheduling due to absent employees and - the last straw- failure to replace a bug station that was full and there for 3+ months. When I told Isus about it, she argued with me and refused to fix this simple problem. I'm not paying the full price for partial work. So, I cancel, and Tanya comes to pick the equipment up and tries to lecture me on not escalating the problem and that I'd have to pay for inspection to restart. Honey, I shouldn't have had to escalate, and if I need an exterminator again, it won't be your company. Congrats on helping to sour your company's image! Too many other options around to waste time with a company that treats the customer poorly.

Our home was invaded by pesky squirrels. Who ya gonna call? No Ghostbusters won't help…read more Absolute Pest Control sent a pest specialist, Josh to assist. It has been a few weeks and Josh has visited to install a one-way "trap." This allowed the critters to leave our attic crawl space and then be sealed a few weeks later. He sealed one side of the house first, put traps on the other side and then returned to seal them out permanently. It has been another few weeks and it is still quiet. No noise of invaders running muck in our attic area. Thank you Josh. Would definitely call them again. Price was reasonable for the value of ridding our home of the little critters.

Absolute Pest Control are nice people to deal with . Prompt and couteous service. Would highly…read morereccomend them.

When others could not or were a hassle, Matt picked up, showed up and solved the wasp issue. He is…read moreresponsive and professional.

I submitted a yelp request at 10pm on a Sunday for a Yellowjacket issue and received a response…read morewithin 30 min which included an estimate. I was able to schedule an appt for Monday afternoon. Owner was very nice and explained the available options. Service was great and the cost ended up being less than the estimate. There was rain expected soon after the treatment and he was willing to come back and retreat the area if I noticed any activity after the rain. Retreating the area wasn't necessary but I really appreciate a company that stands behind their work.

Great response to a situation that needed fast attention. These guys are real pro's. I'm so glad…read morethat I hired them to treat me house. Great communication from the 1st call AND showing up on site, on time. I would have given more stars if there were more to give. John S. Colonie, NY

So happy I found this company 7/5 they removed a huge bees nest under my deck. They provided same…read moreday service! This company is family owned and local which means a lot to me!! Thank you all so much!