Love the credit union! They have been helping our family with not only any type of loans, but…read moreeverything from checking and CD's for decades. I've already started account for my kids so that they can continue using the credit union. Staff is always friendly and personal, they even know me by my voice when I call. Definitely recommend!

The staff of The JACL Credit Union are like family. Open to anyone living in Salt Lake, their car…read moreand home loans have saved me hundreds of dollars with their low rates and low fees. They are open Saturday mornings and have a 24/7 ATM at their location on Highland Ave!

I'm writing this review to hopefully save others from a terrible experience like the one I had. I…read morewas in the market for some investment property mortgages so I called my local Mountain America branch. I was referred to Tori, their "mortgage loan expert" at another office. I called the number for a day and a half and it just rang and rang. Not even a voicemail prompt. Finally, I called their 800 customer service number and asked if they could connect me. After a very long hold, the agent told me he was also getting a never-ending ringing phone. He offered to email Tori and have her call me which she did later that day. Oddly, from the beginning her tone was very condescending. She acted very annoyed that I had asked someone else in her company to have her call me. She answered every question with the same annoyed and condescending tone. At the end of the call she actually insinuated I was trying to break an underwriting rule when I simply told her I could do something she requested. Needless to say, I'll be taking my loans and banking elsewhere.

I've been banking with MACU for over a year and I've had a good experience in all the branches…read morethrough out Utah. But today my experience with the Farmington staff was amazing! For a busy Friday they were all upbeat, able to help in a fast and friendly manner. I got everything I needed done and a little more with one particular banker. The rates at MACU are amazing, (I'm hoping to transfer my car loan over to them) , and I had the best experience traveling overseas with my MACU debit & credit card. I'm looking forward to my financial future with MACU!

Super fast and easy process to get an auto loan! Josh was a great help and answered all my…read morequestions simply and thoroughly. I am impressed so far with the service here!

I have worked with Washington Federal for the last 3 years and have always received great customer…read morecare from the staff at this location .

A wonderful place to do business and that cater to your banking needs. Been with them for 2 plus…read moreyears and never been disappointed on many loans I apply for and their approval process. For someone that takes care of their credit and have a stable job, this credit union deserve your attention with their competitive low rates and rewarded perks that sure to bring a smile. My recent loan with P. Christiansen was amazing and she definitely went above and beyond to make my loan process seamless and understand my needs. That is something most banks won't do and cater around them. You get my 5 star and that is truly remarkable what a bank should be. Will do more loans in the future for business and service needs. I finally found my calling and thank you for being members first.

Always friendly & the nicest around. I hadn't been in in 6 months & they remembered me. Flawlessread more

This is a great company when it comes to insurance needs. Not only do they pay out a dividend on…read moretheir policies but they also do not do any rate increases on existing customers policies. You may not know it is in this tall building on the 14th floor, but if you are looking for insurance this is a great place to go!

Honestly super disappointed with the way this company handled our policy after the great initial…read moremeeting we had with our planner. He was very nice and helped us set up a life and disability policy for both me and my husband, but it took months for the first payment to be pulled, and for about 3 months the payment was a different amount each month. Throughout this whole process the communication was minimal (not on my part) and I had little explanation as to why the amounts were different and why my disability policy was denied. Now, we are here 7 months later and we have tried to cancel our policy twice and they still pull payments out. They say it will be refunded but I got a letter stating that we owe them money (a different amount that is due each month). Needless to say, it's obvious that the planners priority was the commission, because he refuses to answer our questions and hear our concerns about our future at NWM, and we have yet to hear back from him after 2 months of headaches. In short, I would not recommend giving a company your money when they lack basic communication skills and respect for the people paying their bills. 0/10 would not recommend.

My family and I have worked with Fink & McGregor for nearly five years including successfully…read morecompleting two Re-fis. The latest refinancing of our current home was completed earlier this month. In both instances, the team at F&M was professional, responsive & always courteous. The outcomes were both very positive, but this latest round became complicated with a very low appraisal coming in July for our property. Together, we regrouped & reviewed all options. We started the process again, working quickly to update our files, secure competitive interest rates & schedule another appraisal (after teaming up to review facts about property values, etc). Despite extensive tree damage from a recent windstorm & the onset of winter (less fall foliage on our wooded property), the new appraiser looked at the Big Picture. He understood the lack of accurate "comps" in our neighborhood & spent far more time looking at all angles in his evaluation, visited our orchard & listened to me. I pointed out a similar lot on our block that recently sold but was overlooked by the previous appraiser.  Net result: new appraisal was over 20% higher than before, making all the difference with our Loan-to-Value (payoff & cash-out) options. Thank you Jeff Stout for convincing us to try the process again. The role of Fink & McGregor included sound advice, patience & unwavering support throughout this multi-stage process. They steered us towards logical decisions & involved other professionals. F&M is surrounded by fantastic business partners (individuals & firms) from underwriting to the title company, we enjoyed working with everyone. Also, The online documentation transmissions were secure & the E signing process saved everyone a lot of time. The in-person closing was very efficient & even enjoyable in a relatively quick & very safe environment during these unique COVID19 circumstances. We highly recommend the services of Fink & McGregor, and we remain loyal to them for their solid track record. We refer friends & family to them without any hesitation.  Jeff, Niesha & the other staff members do a great job of guiding their customers to excellent resolutions. Our expectations were exceeded every time, and believe me, I shopped around & was approached by many other lenders who made attractive promises that didn't always hold up. Their advice was not rock solid like that of Fink & McGregor. When I hear the radio ads by Fink & McGregor, I am happy to say they really stand behind what they say!

Worked with this company on my last home loan. They helped me get the best rate possible and the…read moreloan closing fees were very reasonable. They were easy to work with and were great about getting back to me quickly with any questions I had. They were great about referring some options for home upgrades and work I wanted done before I moved in as well. Jeff and company were awesome to work with and I highly recommend them to anyone in he future.

Tim is amazing. He goes above and beyond for his clientele. His customer service exceeds all…read moreexpectations and Trina is the best CSR. I love working with them.

Great people to work with! We had a claim last month, and everything was resolved with ease. I love…read morethat we are saving some money, but even more that we are well taken care of.