I am so thankful for their care in the middle of the night. Quality quick care when I needed it…read moremost. No wait, just emergency care in a safe clean environment. They had everything they needed to do the scans, tests, iv, blood work, and technology so my primary can get the information easy. Well staffed with kind professionals.

I was using AI to track my mother health care. Claude was very helpful in understanding what was…read moregoing on. I was able to ask the right question for the doctor. My mother had been detoxing and she has heart failure and kidney failure. I was extremely concerned with her being in hospice rather than getting the correct medical treatment. No one would listen to me. My mother has survived being put on hospice now four time. A security guard with the name Eric demanded that I delete the pictures and audio recordings of my mother health care or be barred for 24 hours. I said, No! I'm deleting anything from my phone. i asked to file a complaint with Sheila, my mothers patient advocate. Sheila demanded that I must delete the recording and pictures as well. I said no! Three days had passed so i was in the hospital and Juan the security guard pulled me from my dying mothers room and demanded that I was criminally trespassing and I not be on the property for 365 days now. I was escorted from the property like I was a criminal. The entire time my mother was in the hospital she was not getting the right care, I was forced from the hospital by security guards that my mother was in. Juan, Sheila and Eric destroyed what could have been something special to be able to spend the last days with my dying mother. Instead our family will always have the memory of Juan, Eric and Sheila enforcing a policy the hospital does not have just to prove their authority over common citizens such as myself. Dutung the two week period I begged over and over please show me this policy that says an individual can be criminally trespass from the property for not deleting a picture. Sheila explained to me that all policy are internal and can be given to anyone. How can a hospital security team enforce a policy that is not shared publicly due to internal policy? Hie many policies have been violated while enforcing a policy that can not be shared publicly?

I went to the Orem Community Hospital Emergency Room yesterday morning at the request of my dentist…read morebecause I have a severely infected tooth, a visibly huge and swollen cheek, and so much pain, OTC meds weren't touching it so I was forced to take my back pain meds (which still didn't take the pain away,) as well as a fever of 103.4 earlier in the morning. My dentist thought I should go to the ER for IV antibiotics for fear that my tooth infection had turned into something much more serious because the antibiotics he gave me weren't working. The admitting person was a sweetheart as was the male nurse; both compassionate, empathetic, and kind. The doctor came in and made me feel foolish and idiotic for going to the ER for 'simple' tooth pain, actually pulling faces at the mention of a dentist sending someone to the ER, and rolling her eyes. THEN, when she seemingly, finally decided to figure out exactly what was going on, she sat down in front of me and said, "Hon, tell me what is going on. How did this happen?" All I could think was, are you serious?? I mean look at my ginormous, pink cheek, lady!! She talked to me as if I were a child and was extremely condescending. I just felt stupid and wanted to leave and go to a different ER but I had an IV at that point (for blood tests, mind you, not antibiotics). Then she sent me in for CT scans of my face to make certain that the infection hadn't spread anywhere dangerous, finally taking my issue seriously. She didn't give me the IV antibiotics for the severe infection, she simply 'upped' my antibiotic (from the one the dentist gave me) to a stronger one. How hard would it have been to simply give me even just a injection of stronger antibiotics?? Or better still, through the IV that was already in my arm?!? Then, she numbed my tooth to take away some of the pain, which it did, for about 30 minutes when the pain came back with a vengeance. I feel like the doctor didn't like being told what to do from a measly dentist, or God forbid, me, and didn't do the antibiotics out of sheer stubbornness and pride. No, I did not go to medical school, I am not a doctor and will not pretend to know how to heal someone in the way a doctor can. I do know my body and knew something was wrong. I also know empathy, which this doctor didn't seem to posses, nor, really, did the female nurse who just acted like it was an inconvenience for me to be there. I went to this ER with the hopes of having some relief from my pain and severe infection. I left feeling stupid for going in the first place. There was no empathy, compassion, or even patience from this doctor. I know there are other doctors working at the Orem Community Hospital's ER, some with likely more empathy than was shown me, but I will *never* chance that again. I will drive the extra several miles to AF Hospital's ER where they are kind, respectful, and even humble enough to listen.

I had a Carpal Tunnel surgery done at this hospital. They asked me if I had they copay which was…read more$350. I said no. Instead of getting payments set up right then they did the surgery. They didn't ask after either. I got a statement in the mail with a paystub and a return envelope. I made a payment(what I could). I am on social security with no other income. The next month I got another statement, made the same payment, did this for 4 months then SLAM. They SLAMMED me into collections for the rest. No notice to call, no call, nothing said letting me know the payments I made were not good enough or that I needed to call, nothing just SLAM me into collections, granted my fico score is in the toilet anyway and I don't care because I pay cash for everything. I will never use this facility for anything ever again.

I had a total knee replacement January 13, 2025. The hospital staff, doctors, surgical team were…read moreall outstanding! However, there are billing problems EVERY SINGLE TIME I use Revere at any location. I have primary and secondary insurance. I got notification that I owed a balance, which I should not, since the secondary insurance pays whatever is left after the primary pays. I called billing and they said they were unable to reach my supplemental insurance company. I called the insurance company and got through to an actual human right away. I called the hospital billing department back and told them what number to call, and to wait to talk to a human. I will wait a few days to see if they get it straightened out. I am concerned, because I am scheduled to have the other knee replaced next month, and do not want this hanging over me when I go for that procedure. What the heck, Revere? EVERY SINGLE TIME for the past nine years.

I scheduled a scan and received a email showing my cost estimate with an offered discount if paid…read moreahead. I called the hospital to get a clear explanation of the charges. I was told they had checked on my insurance and I hadn't met my deductible so I was responsible for the full amount. I agreed to the terms to receive the discount and paid the amount ahead of the scan. There were no complications or issues. A month later I received a bill for more than I had already paid. I contacted the hospital and they said the original quote was only an estimate and the procedure cost was actually more than double what I was quoted. After disputing it with a manager (Matt) I still ended up paying a substantial amount more. Very unfair practice in my opinion. I would not have had the scan done had the cost been accurately quoted to me originally.

My wife had an appointment to get a CT scan and she needed a Biopsy on her lung plus see her heart…read moredoctor on the 10th. We stay in Roosevelt Utah, I started calling on the 6th of April to see if we could get all this done in one day the staff that was working on this called to say yes its all set first appointment is at 8am so we go up and spend the night and bring a friend to help wife in and out of car because I to am disabled we get a room for 3 on the 8th I got a call back from a staff member who said that my wife could not have the biopsy because she was on blood thinners, so we go get the ct scan done saw the heart team come home today April 12th, phone call is from Utah Valley Biopsy doctor who wants to know if we can come back no the 14th for the biopsy I say we was told she had to be off the blood thinner for 5 days he says let me call her heart doctor calls back it OK you can come in, if the hospital had to refund people for mistake like this I am sure they would check and cross all the Is

we came in to get our baby tested for jaundice. They were updating their system so they weren't…read moreable to get us back for sometime even with an empty lobby. I understand that this was nobody's fault there. I did make a couple comments about how I was concerned about my baby. upon leaving though one of the people at the desk, whose name is Isaac, was mocking me as I left saying over updating the system oh no, your baby might die. Our last baby did die very unprofessional. I don't think that this flamboyant gentleman deserves to be working where he is very insulting. Very dissatisfied with my visit.

This hospital sucks ass and doesn't give two shits about their staff or patients. The food sucks…read morefor the patients here, it's under staffed which is really dangerous for both staff and patients and they pay horribly for the people who work here have to go through. Your mental health will come second if you apply here. DONT DO IT.

If you have to have an accident with a butter knife, these guys will fix you up! Doctor did a great…read morejob despite coming off an all day shift. Go to American Fork if you want a great burger, otherwise the experience was as good as can be expected!

The Women's Center has been great to work with throughout my wife's pregnancy. The staff is…read morecompassionate and friendly, and do everything possible to make sure you're comfortable and understand what's going on. They offer classes in house for breastfeeding and labor and delivery, and you can stop in for a tour anytime. Love that their facility is secured, no unwanted visitors can enter the Women's Center. The rooms inside are spacious and have every amenity imaginable. They're great. I would recommend delivering here to anyone.

Worst customer service and on time appointments. My daughter had an appointment scheduled at 4:15…read moreso they asked us to be there at 3:45. After checking in we waited. And we waited. And the sign says if you haven't been called back in 15 minutes visit the front desk. So we did. And then another 15 minutes goes by so I visit the front desk and still no results. No one got up to figure out why we weren't being seen. We waited over 2 hours to from the appointment time to when she was actually taken back. Ridiculous. The technician was the only kind person, who apologized for the "train wreck" as he called it and said that my daughter was never registered correctly. Bizarre that we were so fallen through the cracks for 2 hours!!!!

Delivered my 3rd baby back in September here, and I was very pleased with the care we've received…read more I heard some strange things about this Hospital. But please let me reassure you to not always believe what you hear and read online etc. I had a low risk pregnancy, and birth. So my baby didn't need a NICU stay. Which is something this hospital doesn't offer. So if you need a nicu or picu unit for the birth of your child. I would recommend delivering somewhere else. The staff was amazing. All the nurses were so attentive in Labor & Delivery. Everything was honestly as it should be. I also had to take our newborn to the Lab downstairs for a couple heal pricks and it was easy to find, in and out within a couple mins. I also really liked the little cafe they had downstairs. They made me French toast before being admitted and it was delicious.

While I didn't get good news while I was there I still liked my experience…read more I visited them on my Drs recommendation to have yearly routine tests done. The Radiologist who was on site read my scans and came right in to explain things to me. He looked 20 but took all the time I needed and explained in great detail. I would highly recommend them if you tests or Urgent Care.

Came in for an x ray. Never have gotten a follow up call with the results and has been over 6…read moremonths. Have called and left a few different messages and never received a call back. 10/10 do not recommend.

The Central Utah Surgical Billing department is a NIGHTMARE! I was very angry at the HIGH…read morepressure, to the level of bullying of the woman who INSISTED, no DEMANDED that we pay our insurance out of pocket up front before surgery. My insurance company has told me that my obligation to pay is on the remainder amount AFTER it has been submitted and the insurance company has paid the negotiated, contracted amount. NOT to pay up front. I told your clerk this and she refused to hear it. She would not allow my surgery to begin until she had received 50% payment and a payment plan set up and signed. I felt pressured and very bullied! All while in a very vulnerable situation. I was nervous for my procedure and in a HOSPITAL GOWN. Is this how you run your business?!?!?!? I just got off the phone with my insurance company (DMBA), and they confirmed that I was not obligated to pay upfront. IT IS A NEGOTIATED ITEM WITH THE INSURANCE COMPANY that I am responsible for my out-of-pocket max AFTER the insurance has paid. YOU BROKE CONTRACT with this behaviour. Nursing and medical staff were wonderful but sadly Billing department overshadowed everything else positive and I will not be having any other procedures here again.

I am very happy with Central Utah Surgical Center. They go above and beyond to help you feel…read morecomfortable and safe, during your procedure. I highly recommend them. Special shout out to Jenn and Angie for taking care of me.