I rarely leave negative reviews, but after everything I went through, I feel obligated to share my…read moreexperience.
I only started seeing Dr. Juste Karvelyte after having a baby because my previous dentist -- who ultimately ended up helping fix this situation in the end -- was a far drive with a newborn at home. Looking back, switching providers was a huge mistake. From the beginning, Dr. Juste seemed to find issues with many of my teeth, and I spent thousands of dollars on fillings and dental work. One tooth in particular was not causing me any pain or discomfort, but she repeatedly insisted that I needed a crown placed on it. After hearing it brought up multiple times, I finally agreed, and it ended up being the worst dental experience I've ever had.
I had a crown placed by Dr. Juste Karvelyte at Smile HQ Dental in August 2025. From the beginning, I experienced ongoing discomfort and returned to the office multiple times for bite adjustments because the tooth continued to hurt. The tooth had not been bothering me at all before the crown, and it was my primary chewing side, but afterward I could no longer comfortably chew anything on that side. Despite several visits, the issue was never resolved.
Approximately six months later, the crown became dislodged and ultimately had to be completely replaced by my previous dentist, who quickly came to my rescue. He evaluated the tooth, confirmed that the crown was not properly fitted to my tooth at all, and explained why I had been experiencing so much pain. He also documented concerns with the crown retention and advised that a completely new crown was necessary. Because my insurance would not initially cover replacement work so soon after the original procedure, I was forced to pay a significant amount out of pocket to repair the tooth.
What followed was months of back-and-forth with Dr. Juste's office involving records requests, insurance grievances, billing reconciliation, and extensive documentation in order to resolve the situation. During this process, I also discovered discrepancies between what Delta Dental listed as my patient responsibility and what I had actually been charged, which ultimately resulted in a refund after I requested an account reconciliation with Dr Juste
To Dr. Karvelyte's credit, after extensive communication, the original claim was eventually voided and corrected through Delta Dental, which allowed my replacement crown claim to be reprocessed properly. However, the overall experience was extremely stressful, time-consuming, and financially draining, and I personally would not choose to return to this office for future dental care.
I strongly encourage patients to carefully review treatment plans, insurance explanations of benefits, and billing statements, and to seek a second opinion if something does not feel right.