Great experience- personal attention - not hurried - enough great choices that my daughter had…read moredifficulty choosing her favorite:). Highly recommend!

A friend of mine raved about her experience and getting her dress here years ago. Another one of my…read morefriends was in search for a wedding dress and because of my other friend's experience, I suggested this spot! Happy to report that my friend found her dress! We were helped by Allie who was so patient with us from beginning to end. They have a cute dressing room for the bride to try on dresses. Allie helped my friend try on 5-6 dresses that we initially picked out, and she then brought 2-3 more to try based on the feedback we were providing throughout the fitting. After my friend picked her dress, we also asked about veils to which Allie picked a few out. She even went as far as bringing one from the back that had just been brought in. That newer veil ended up being the one my friend went home with. We were given complimentary champagne to toast to finding my friend's dress & veil. Overall, Allie and Cherie's Bridal made the process of finding a dress seamless. My friend (and I) had such a great experience overall. Local tailors were also provided to help with any alterations. Cherie's is accessible right off the parking lot (there's a direct entrance), and can also be reached through the inside of the Savage Mill building if you come in from the Big Lot.

I had a really nice appointment at The Bridal Boutique and Brooke was the perfect stylist for me…read more She worked with my style, budget, and comfort to make sure we found exactly what I wanted. She was very friendly and fun and still very professional. It's clear she has strong knowledge of her gowns and customer experience and service skills. We booked the VIP Experience and were a little disappointed that some of the features we expected like the ability to play our own music and requested fruit as part of the snacks were missing and not communicated, but that did not take away from the overall experience of feeling special and finding a fantastic dress. I decided to purchase at this store that is an hour away instead of one 10 minutes from me that had the same dress because of Brooke's customer service and how much communication around preferences and confirmation I got before the appointment. Looking forward to my first fitting and working with alterations on some customization of the gown and plan to update my review with details from that process.

A lot of the reviews talk about the experience and the service, but not many mention price. I…read morehighly recommend you inquire about and budget for alterations, import tariffs, fees, etc. when shopping for your dress to avoid unpleasant surprises down the road. This shop wanted almost half the cost of my dress for alterations alone, so I ended up finding a reputable seamstress elsewhere that did the same alterations for less. I will say that the service for the dress buying part of the experience was excellent. After that, I did not get the impression the store cared as much for the alterations to the same level as the dress purchase. If they had, I would have considered using them for the convenience of a one stop shop despite the price.

I came here back in January to find my wedding dress. It was kind of tough to find, but its next to…read morekelsey's closet if you're looking around and see that. They have a pretty nice selection and its a very nice and intimate setting. They had a lot of suggestions for accessories to go with my dress. I told her my price range and she directly was able to help me go through and search for stuff. My entire bridal party came and there was enough seating for all 8 of us to hang out while I tried stuff on. The dress consultant helped me get in and out of all the dresses and was super nice to me. I highly recommend calling ahead of time and making an appointment. This was the 3rd place that we went to in one day and it was a great find. Easy to find parking too. If you want to get your bridesmaids dresses, they also are able to help you order and do that as well.

If I could give this store 10 stars, I would! I didn't realize how much a size-inclusive bridal…read moreshop is needed until I started my own hunt for a wedding dress. This store was my first try-on and I'm so glad it was! I opted for the VIP experience which included my own private suite, food and drinks for me and my friends and if you can financially swing it, DO IT!! My friends and I had the BEST time and nothing felt rushed, pressured or anything. I felt like a princess in the best way and it was great time to try on every style, ask questions, get educated on timelines. It was perfect. I went to other bridal shops after this location and the service and selection doesn't even compare. I will recommend CC to every plus-sized bride.

100% do NOT recommend this place. I would put zero stars if that was an option. They are EXTREMELY…read moresales pushy. From my experience, the vibe was that all they cared about was getting your money. Once my dress was paid for, there were zero follow ups. I purchased separate sleeves that were going to be attached and never received my sleeves in the mail. Never got a follow up. I had to call to ask and even then, there was barely any acknowledgement or apology on their end. Completely ridiculous and no bride ever deserves to feel this way when shopping for their dress. Save your time and go literally anywhere else.

Ms. Ama was amazing to work with. She offered so much expertise in how to best alter my wedding…read moredress. I had to make some last minute requests and without issue, she was able to make it all happen. The end result was so beautiful. It was a drive from Baltimore City, but worth every minute and penny (not to mention her prices were very reasonable!).

I needed a formal dress for a sneaker ball and a mother of the groom dress. I met Alma a month…read morebefore my first event. It was so easy to talk to her. She was very accommodating and made suggestions to help me find a dress that worked for me. I was able to find a beautiful dress at her shop that needed a little tuck and hem for the ball. I ordered my mother of the groom dress and took it back to Alma for alterations. It was two sizes too big but she did an amazing job. She completed the alternations in a timely fashion and the fees were reasonable. I was very pleased with both dress and received tons of complements. I have already referred others to the shop and will be back for my next event.

I bought everything for my quince at the store which includes my quince dress, my little dress,…read morelinens, chargers, the cloths I used for napkins, center pieces, seat covers, cake backdrop, chair, gift box, crown, and my paper flower wall. Everyone was so kind and helpful throughout the stressful process. My dresses weren't fitting due to the fact my waist is much smaller than my hips and they did all the alterations for free and the dresses fit like a glove. You really get your money's worth. Everyone doesn't stop giving me compliments about how nice everything looked. I 100% recommend.

My daughters quinceañera dress was gorgeous, fitted perfectly and without no alterations! Costumer…read moreservice was great, Jessica was helpful from beginning to end!

I am saying this to protect other brides, do not come here if you value your dress or your vintage…read moredress! Susan is one of the most unprofessional and unkind people I have ever met, and I like previous reviewers try to support small businesses ( please see my other reviews.) Susan and her team managed to give my dress back to me with blood stains (yes blood, see photos) and dirt after claiming it would be sent to their professional cleaners. (A verbal contract in the state of Maryland is a legally binding contract as well as paper.) She also claimed quote "it is not unusual to get a blood stains" "they are easiest to remove" "we leave it on until the end" unquote. Would you want your dress left with blood stains and dirt and given back to you like that a month before your wedding? Also, as we all know blood stains are some of the hardest to remove especially from white and delicate fabrics even with good hydrogen peroxide. My dress was a sample dress and only came in with a few water stains, which of course I knew because the store I bought it from informed me and sent photos . She kept claiming it came like that when I have clear before photos that it did not, from myself and the bridal store. Her team also made my drop waist an empire waist, which is exactly what I said I wanted to avoid since I have a short torso. I only wanted to raise the waist a little bit. So, I asked them to lower the waist again. They did not. She claimed my dress was just sitting in the done pile. They did not even sew the buttons back on. I looked at this dress since 2021 and it was my dream dress, but I couldn't afford it retail and was so happy when I got it at a sample sale. My heart has been broken. All it needed was a slight clean for small water stains in the back, some hemming and letting out the waist a little bit. Instead they ruined my dress. When I brought it to my personal dry cleaners the same day as that last fitting it was so filthy they were shocked and thought I had already worn the dress on my wedding day. Between them and another alterations team they stated it would not be ready due to the extensive dirt and damage on time (my wedding was in a month at that point and is still being extensively dry cleaned.) It was not even in sellable condition. So I clearly asked for a refund, but it took so long I disputed the charge with the bank. The bank refunded me of course, but by then the refund finally came in. The bank fixed the double refund, however Susan repeatedly harassed me about it and didn't believe me even when I showed her my bank statements that the second refund was cancelled. She also claimed she just gave me the refund without me asking (I asked in an email) and claimed my dress came that way even though I have photo proof before I brought it to her and the first day there. She also claimed I was harassing and bullying her when she started the emails and wouldn't let it go that the second refund had been cancelled and denying that having blood on a dress in your workplace is an environmental hazard. I only asked her to pay $280 in addition to the refund for the cleaning fee since her staff dirtied it which seemed reasonable considering the circumstances but she decided to gaslight me and did not take accountability. I would not wish the pain I have felt the last few weeks before my wedding instead of happiness on anyone. Again, it is customer's choice, but I would not recommend coming here. And in case you think this is just a disgruntled customer's review, please review the photos and keep in mind I was very kind to Susan and her team up to this point and even gave them gifts. I nor any other bride deserve this treatment especially after kindness. She now owes me $1500+ $280 =$1780 ( the value of the dress and my cleaning fee.) She and her team have caused property damage, non rendering of services, emotional distress, harassment, and slander and she will not even take accountability or admit it even with the proof. I also found her to be demeaning and rude to her employees whenever they tried to say anything in front of customers and observed that she constantly orders them around at all my appointments. So, buyer beware.

I was going to wait to write this review until after my 9/21/24 wedding, but felt it was imperative…read morethat I post sooner rather than later for the benefit of other brides. I will add photos of my dresses (if Yelp allows me to edit) after our wedding. I deeply love and respect small business owners, and understand the weight reviews have, so it pains me to leave this. I brought my dress to Susan and her team at their Baltimore location in mid-July 2024. My dress needed to be hemmed, taken in at the bodice, and straps shortened. I was quoted ~$1400. While expensive, I believe in Susan's mission of paying her employees a living wage and believed that this price reflected the high quality of their alterations. I also brought Susan a gown to be shortened to tea length, let out, and sleeves removed for my rehearsal dinner. I was quoted ~$1000. I picked up my wedding gown on Saturday, 9/14 after the prior 3 fittings in which I was expressing concerns with extra fabric in the side bust. In previous fittings Susan and her team attempted to add a dart to correct this problem, which caused the bust line to come to a point. I am grateful for their work to then remove the dart and try another approach to correct the issue extra side bust fabric issue. When I picked up my wedding gown, the problem of the extra fabric at the side bust was not corrected. Furthermore the cups were added to the dress without appropriately stretching the fabric around the cup, causing a bunching effect of the fabric. I picked up my dress, having paid an extra $100 for an extra fitting (per Susan's contract), and promptly brought my dress to another seamstress who, luckily, was kind enough to fit me in for a rush appointment less than a week before my wedding day. The bodice fit was easily corrected by this seamstress in one fitting. My rehearsal dinner dress was provided to me for pickup with a lining layer left raw, which I will now finish at home on my own machine. The horse hair hem of my wedding dress is not snug to the bottom of my hem, as it originally was, and in some locations, the hem doesn't appear straight. In one of my last fittings, Susan pointed out that the straps of my dress started to turn grey, which she claimed was from handling the dress a lot through alterations. She said I could get the dress cleaned if I wanted, but I declined. I understand how this was possible, but it seems that some measures should be taken to avoid discoloring wedding dresses while working on them. Susan repeatedly commented on the difficulty of working with designer dresses, and misidentified my dress fabric as crepe (it is silk mikado). I found it troubling that someone with her level of experience made these comments. I believe Susan was well-intentioned in her efforts to ease my anxiety throughout the process, and truly do appreciate the intention. Multiple times, she insinuated that I was experiencing "bridal psychosis", meaning that I was picking apart my dress given the pressures of being a bride. I agree - being a bride is stressful, and can lead us to second-guess ourselves. However, this phrase is inappropriate and gaslighting. My dress had serious problems, which another seamstress agreed with and promptly acted on. Furthermore, making light of mental illness in this manner is insulting. This experience left me more stressed than I have ever been in my life. I hardly slept or ate these last few weeks because in the two weeks before my wedding, I wasn't sure if my dress could be saved. I had nearby bridal shops holding samples for me, as until finding a new seamstress, I thought I would have to buy a whole new dress again. Susan stated her mission was to "take the stress out of dressing for your wedding." This is an admirable goal, which unfortunately was far from met in my case. Multiple times through my months of working with Susan and her team, I was asked to write a review. I'm deeply sorry it has to be this one. I appreciate the opportunity to work with Susan, Joan, and Joy, and genuinely wish them well and success with future brides' dresses. Perhaps I was just unlucky.

Quality alterations on complicated changes. I needed a neckline completely remade and the work was…read moretop notch. You get what you pay for and can trust the job will be done properly.

Just left for a fitting for my daughters prom dress. The ladies could not be nicer and really seem…read moreto care about my daughter's happiness. We haven't decided where to buy her dress yet but we will be back for any special occasion we may have.

Terrible Customer service. My daughter and I were excited to shop for a pageant dress. I was happy…read moreto learn that there was a dress store in the mall. We visited the shop today and were impressed with the collection. We picked out a few options and headed to the dressing room. When asked if we could try on dress we were told "No" and that we should read the signs that said "By Appointment Only". There was NO ONE in the store at the time. When I asked if I could make an appointment the shopkeeper goes on to tell me how the dresses I chose were not right and that she would only allow it if my event was "last minute". When I told her that the pageant was in February she brushed me off. I explained that it takes time to get the dress altered and my daughter needs to practice in the dress. I was VERY disappointed in the customer service and how my needs were not considered. If I want to pay $500 for a dress that too large then that is my choice. Furthermore, assumptions were made that I wasn't prepared to purchase the dress today. This is not a good dress shop and I will take my money elsewhere.

Terrible customer service. Not one person greeted me! It kind of reminded me of a garage sale, the…read moredresses were very low quality. The other customers looked just as baffled as I was. Don't be fooled by the fancy name, this place isn't worth your time.