Karen is just solid people! Made the whole move in process go so smoothly - could not be more…read moregrateful for her willingness to help out wherever she can.

After speaking with a number of property management companies, I decided to go with Karen at Summit…read moreRental Management. She seemed dialed in on Salem's property scene and was initially responsive enough to entrust her with my business. She had high ratings on Yelp and other platforms, so it seemed like a sure thing. I learned quite a bit in my year of working with her: * She's got a lot of ties with the Salem Housing Authority and various organizations in the local area. She has a good amount of experience with various forms and the process it takes to expedite them. * At 10% commission, her fee seemed quite standard for the area. * This is a family run business, consisting of Karen and her daughters. I believe she does most of the face-to-face work and makes herself available to tenants and prospective clients. * She takes Fridays off and most of the weekends. * She is not the most responsive with email. Most of our replies have been between 4 days to a week. * When in doubt, call. She is the most responsive in the mornings and is the least responsive in the afternoons and evenings. * She does not have an online system / portal for folks to check up on their properties. Instead, a monthly report via Quickbooks is scanned and sent as a PDF. The scans are likely done manually, given the non-stop alignment issues. * We had communication issues and accounting issues. They were resolved, but not without a lot follow up. At the end of the day, I think Karen is a super nice person but seems to be at a pace where it may be tough for folks who need an immediate answer. It would be recommended to be on the ground in Salem and to relay any thoughts in person.

I had asked for updates to the property ie a new screen door and everyone was so kind n…read morehelpful,,I've been with this property over 13 years and this group is far the Best company:)

These people try to frame me because they thought I was Middle Eastern because I had a Middle…read moreEastern name, they lied about my demeanor and said I was rude to them over the phone, luckily I tape recorded everything and I sued them and they settled out of court for $20,000. These people are liars and they are proven asbestos violators and they are cowards. Record everything expect them to lie expect them to try to frame you. And I dare this company to try to sue me again because I will mop the floor with them in depositions.

Customer Service Complaint…read more Today I visited your office to inquire about an available rental property. Unfortunately, the customer service I received from the receptionist, Dina, was very disappointing. From the moment I arrived, she was rude, dismissive, abrupt, and unprofessional. She did not make me feel welcome and showed very little interest in assisting me. At the end of our conversation, I respectfully told her that her attitude and the way she was treating customers were not appropriate for someone working in customer service. Her only response was, "Well, I'm sorry you feel that way," said in a dismissive and indifferent tone, without any genuine concern or attempt to address the situation. I believe the front desk staff represents the company, and every customer deserves to be treated with courtesy, respect, and professionalism. This experience left me with a very negative impression of your company. I hope this complaint is taken seriously and that appropriate steps are taken to improve the quality of customer service for future customers.

Do not recommend this property management company. Living in one of their units in West Salem has…read morebeen one issue after another. Maintenance requests take far too long to handle, and serious problems like mold haven't been properly addressed. Communication is poor, and we've felt uneasy about the people they send out to inspect instead of qualified maintenance staff. Renters deserve timely repairs and professionalism I hope management improves how they treat tenants.

If you're a tenant looking to rent one of their properties be wary of Rhona Stultz! She is…read morecurrently attempting to keep hundreds of dollars from our security deposit! She is charging us for what is routine maintenance on their end to get the house ready for new tenant. We paid our rent on time and We're never late with rent. We were model tenants and paid $36,000 in total for the year we lived there. we handled a majority of our own maintenance work because they were awful about responding in a time manner. we left the house looking better than when we moved in and she's still trying to keep $715 out of our deposit! She has not been responding to my emails about the situation and i believe is planning on forcing us to take them to court to even hear back!! This is SLUMLORD behavior!

I honestly can't say enough good things about cascadian property management! We have in our new…read moreplace for a little over a month and couldn't be happier! Any issues wether big or small they are on it. And the communication is absolutely there! We do look forward to being long term residents. Definitely recommend for a property management company, the best I've ever dealt with.

I applied for an apartment months in advance and was accepted. I was told after the approval for…read morethe apartment that I would get weekly calls, and I didn't receive any contact until I reached out to them. Even after reaching out, return calls were non-existent and after months of waiting I was told that I no longer fit the criteria to be eligible for rent. They told me I could pay 6 months in advance to move in, or I wouldn't qualify anymore. This is all after I had already been approved. Ridiculous company that I would not recommend anyone go through. I can't imagine what it would have been like to actually live under them.

Absolutely wonderful. I've been in this apartment for 9 years now, they've gone above and beyond…read morewith any issues I've had regarding repairs etc great staff no complaints!

Terrible management, unprofessional, and rude. They ignore phone calls, prolong moving in/moving…read moreout, and do not care about anything other than trying to keep your money. I would never recommend their business.

Well they don't allow people of color to rent any of there properties. First I called them ,they…read moretold me to come on down to fill out application. I go inside to get the application. To the two white ladies in the office they were completely shocked to see Me a well dressed well educated woman well spoken black woman. 22 minutes before I arrived they told that they had 4 four 3 bedrooms in price range. In that 22 minutes they rented all of them. Lucky me my ex daughter in law is white and drove there with me. We waited 5 minutes and I sent her in looking for the same thing 3 bedrooms 2 bathroom in my price range. Not only did they give her application but they gave her keys to go inside and look at all four properties. They just told me NO. They are a racist company and I have ok credit Score is 750. It's better a lot of other people. But wouldn't even give me a chance.

The staff at this rental company genuinely care about the service they provide to their tenants…read more They work with you to get you in to a unit when your situation is tenuous, are prompt with requests and maintain my apartment (despite the age of the building) at a top notch level. They understand human circumstances, have compassion and are always professional and responsive. I can honestly say, without hesitation, they are THE BEST rental/property management company I have EVER rented with. I will stay with them even if I choose to move to a different complex for any reason in the future.

I contacted Bertolucci Management regarding the state of the landscaping at my retirement community…read morewhere I have resided for 10+years. Initially they were very responsive to my concerns, but after sending pictures of the dying and horribly chopped trees and plants, they no longer responded. The landscaping was ignored for several weeks, then resumed with no improvement. There in ONE employee who is responsible for all of the landscaping in a 300+ retirement community. He has had no training in the proper care of trees, shrubs, roses, rhodedendrons, azaleas, perennials, etc. The arborvitae that borders my building are diseased and dying. It's very unsightly. I can't recommend their services.

I have been living at 1 of their rentals for over 2 years. And now they're changing the parking lot…read morepolicy even though I have been told I can park the way I am. I had to sell my charcoal barbecue, even though there are barbecuers on the patios. How to sell my air conditioner that hung out the window?And I have counted8 that hang out the windows.

Investors get great advice on their NOI for their properties. Reliable and local property…read moremanagement, great staff, and an excellent maintenance team help to make sure your investment is protected.

Avoided my calls and legal inquiries about my deposit that was never returned after moving out…read more Never received a call back, a letter, nothing. I left the unit clean and with no damages and 2 months later not a word from them. I call Friday and am told someone will be in touch Monday. Monday I call and its a busy signal. I go to thier office and theyre closed permanently. They stole my money and ran off with it. Absolutely shocked and angered. ​