The customer service here is excellent! We came for dog cookies to celebrate an upcoming birthday…read more They had a good selection and we were able to find what we wanted.

They sold me a 5 wash card for $40 just prior to their closing notice without saying a word. It's…read moreover 20 miles to the next one in Grandville. Great business model. It sucks

Points for friendliness but I have taken my dogs to Petsmart groomers in Florida, Connecticut, and…read morehere in Michigan, have given Holland a try twice. Appreciated that the manager was kind when scheduling the appointment and setting aside a requested purchase item they were low in stock on, but the first visit they didn't trim according to drop off instruction. On the second visit Brenda seemed to really listen and while it's true I always request they don't cut the fur off my papillon's ears, this time after getting home I realized they hadn't even given him a bath with his full groom appointment. I pay extra to not have my dogs left sitting while they work on other dogs and have never picked up a pet with a full groom and not had them had a bath, but upon getting home discovered he still had the same small bit of debris on the back of his ear as he went in with and no clean dog smell of having had a bath. Didn't smell bad or anything just not that fresh clean smell I'm used to after a grooming appointment. To be fair to the business I have not complained directly to them as I don't want a refund or any recompense just like to trust who I drop my dog off to and am disappointed with this location's quality of service.

You shaved my cat, she had some mats I thought there might be a tool they had to get them out. I…read morehad no idea he was gonna shave my long haired cat! Then we brought our golden retriever in for a puppy cure, I asked to clean his butt up a little like when we get full grooms. He literally shaved a circle around his butt hole. Really!!!

Love the store... hate that they partner with an animal shelter or rescue that doesn't reach out…read moreabout trying to adopt. You should switch animal rescues as all this one wants is money ... not to home the animals up for adoption

We usually use Pet Supplies Plus, which is 1/2 as expensive, but they were out of towels. The rooms…read morehere are really stocked and seem good, but the place was filthy. We had to clean the stall ourself when we arrived. The floor was covered in water and fur, so much so that when our dog got out she slipped, fell on her side, and we had to start all over. We ended up having to dry her off in the store. I know that it was a busy day, but for $15/wash, you can at least clean the place between dogs - or at least squeegee the floor so that the dogs and people don't slip and fall. It was treacherous and a lot gross.

Do not take your dog here for grooming. Worst experience ever. Groomer claimed dog was old and…read morecould not be groomed ( despite having been groomed there multiple times before) . Then claimed dog had a seizure ( she did not) Handed me back a half washed soaking wet dog. Terrible service and seemed to not care About the animal

I posted 5 Stars for Petco for some reason it gave it 0? ‍…read more Our dog loves Katie the groomer and the helpful staff! Very clean and we enjoy our time there each visit!

I am so sad to hear this shop is closing. I first visited their Milford location and then became an…read moreonline shopper. They had such a cute selection of gifts and dog products. They will be missed!

Now that they are on Water St. In Saugatuck, their store is even cuter than ever! With more room to…read morespread out, it's easier to see the cute items.

Fantastic service. Great selection.read more

Apparently no one is allowed to give a negative report on The Dog Shoppe or that review will be…read morehidden. To me that's an unscrupulous and unethical manner in which to maintain a four star rating. The Dog Shoppe only had one other review. The official Yelp response at the bottom of this page under "1 other review is not currently recommended" is that "the reviews below didn't make the cut and are therefore not factored into this business's overall star rating." Really!! The sole review consisting of two run on sentences and poor grammar but which gave a 4 star rating met the Yelp standards? But my fiancee's account of her experience did not?? I would think that if there are only 2 reviews of a business, one positive and one negative that both have something important to say. Yelp claims they are not influenced by by businesses. You decide. A month or two ago my fiancee posted her account of an experience she had at The Dog Shoppe only to have that review removed. That account was accurate and merely an account of her experience there. Since my fiancee's review was removed, I am sure mine will definitely be removed also. I do not take kindly to their rude bully tactics. The manner in which they handled our dog and handled the situation with my finance at the Dog Shoppe was all topped of by The Dog Shopp having my fiance's Yelp review removed. Their conduct stands outside the bounds of a professional business operation. The issue started when the The Dog Shopp asked my fiancee not to bring our dog back because she had tried to bite the bather. Our Westie is not quite one year old yet. She can be a stinker but is very loveable and everyone is her long lost friend. Due to her young age she is still going through the learning curve of being groomed. I suppose that under certain stressful conditions, i.e. a worker not knowing how to handle dogs or is rough on dogs, our dog may have tried to nip at her. I probably would have too. Neither my fiancee nor I was there during the grooming, so we do not know what actually transpired. But we have spoken to professional dog groomers since who have told us if our dog did nip that is still not a reason to refuse to groom a dog any longer, and that even if a dog nips they have ways to control or prevent that. Dog groomers have to be people who love dogs, understand dogs, and know how to handle dogs. At least that is how the professionals operate. Professional groomers tell us that it is best to have only one person handle the dog throughout the entire process, from the cut to the bath to the nail trimming. This builds trust between the groomer and the dog. The best we understand is that this does not occur at the Dog Shopp but that the dogs are handed off to different people. All I can assume is that The Dog Shoppe is merely a business that solely exists to turn a profit and that dog grooming is merely a means to that end. The dogs be damned. What follows is the exact review that my fiancee originally gave. As you can see it is much more gentle than mine. Yet it was banned as "not recommended" from The Dog Shoppe review section. Here is her original review: "Had an unsettling experience with this business. The person at the desk told me my puppy tried to bite the bath lady, so she was no longer welcome there. First off my puppy is a 13 pound dog, not a mean bone in her body. When I picked her up she smelled very doggy for just being groomed. My daughter was with and felt she couldn't even had a bath. After getting home my puppy did not want to get off my lap, and actually vomited. After being very objective and speaking to other groomers they found the situation less than normal. Not sure what really went on, my puppy can't tell me, but would NOT recommend this business." If the The Dog Shoppe or Yelp would like to have my fiancee's original post restored and allow it to remain, I will delete this post. But if they also have Yelp remove mine to the "not recommended" section, I will post it again! We can either fight or make peace. It is up to the owners of the Dog Shopp and Yelp.

Renee at The Dog Shoppe is always cheerful and greets me and my dog happily. My dog is always happy…read moreto go there and she does a really good job of grooming him each time.

This could not have gone worse. I went to the store to get an angle grinder. They did not have one…read morein stock so I ordered it for in store pick up. Three days later I get a message that I am being connected with a delivery driver. The driver could not find my address and would return the grinder to the store. After I got off work I went to the store to pick it up. Aperantly it was sitting by the cash register. So they forced an unathorized return and sold it to someone else. I was unhappy at this point but decided to go through and reorder. Now they are "out" and can't get the grinder. The store manager says they never stock this brand. Not true they literally have a case and displays for this brand. Want to waste time and money go here. Want to get your job done go somewhere honest.

Super service knowledgeable staff on there seeds and products. You can't go wrong with Pier Feedread more

Hands down the best feed and pet supply store that I've ever been to…read more 1. Cleanest and best stocked pet store that I've seen. 2. Very friendly and helpful staff. 3. Not a corporate store! 4. Pets are very welcome to shop with you and the staff there makes sure that you and your best friend can find everything that you need. 5. Truck drivers and local homeowners are treated very well. I've been going past this place for 4 years and never needed to stop. My best friend Rufus found me last year and the other day he lost his collar and wouldn't tell me where he lost it at. I live in Arizona and I'm around here regularly, so, this is my new pet store for good!

Blue Fin Fish sucks azz!!! Customer service Patty, learn it!? She can't even keep the return policy…read moreis and how it keeps changing as she opens her mouth, WORTHLESS! There will never be business from me and whomever else I can spread the word with this so called biggest and best, I assure you it is not!

Fantastic assortment of species, equipment, & knowledge. (5 )…read more For over 7yrs we have been going here and enjoyed the atmosphere, education, & personal attention our son got from the owner & "some" staff. As he had a 70g fresh water & 30g saltwater (5 ) he would spend every penny he had & beg us to take him weekly He recently took his 3yr clown fish in hopes to sell it back - as he has done with a few of his other previously purchased fish from BF. The young person offered him $5 he bought the fish for $8 and it's tripled in size.. hands down bigger than any clown fish in the store (1 ) He told them that was insulting - as would I & asked to speak to the mgr - the kid said, I am & all I'm giving you is $5 (1 ) Needless to say, Nemo was happily donated to our family chiropractor. It isn't about money, it's about principle & doing what's right. Shame on you, kid behind the counter Monday afternoon 3/14/22 at BFA. We'll gladly spend our money elsewhere