One of the cleanest facilities I have come across. Not to mention, it is family owned and the most…read morereasonable prices around. Much cleaner and accommodating than the nearby "Public Storage" which is just a chain who doesn't care about their renters. Dianne in the front office is super helpful and kind. The only downside is that they are usually pretty full and I had to wait for a larger storage unit when I outgrew my first smaller unit.

RODENT infested!! DONT RENT here!! Please view the nasty…read morepictures! People don't put their valuables in storage and unknowingly get them ruined by rodents! New beautiful 10x13 rug ruined and many other items in boxes! WHO has time to go thru everything and deep clean or dispose of it ...??? And attitude of management said many items ( during my understandable rant) "well what am I suppose to do about it??" Really! It's your job to get this under control!! Not only my unit 59C BUT I witnessed another one very close by that was infested!! Don't take this chance!! It's NOT worth it! There's many other storage businesses that will treat you a lot better and actually give a damn!!!!

I've rented trucks from them 6 or 7 times since we moved to Petaluma in late 2018. Their prices…read moreare probably typical for this area, but their service and friendliness are incomparable! Chris and Sara, the owners, who also live onsite, go out of their way to please their customers. I rented a 10-ft truck from them last week, when they already had promised all their 10-ft-ers to others; Chris decided to give a free size upgrade to one of the customers that had reserved a 10-ft, so that he could rent that 10-ft to me, a local repeat customer. Wow! He and Sara practically treated me, an 81-year-old who lives very close by in a seniors mobile home park, like family, even giving me a discount when I returned the truck. What a way to treat an occasional, repeat customer! I've also seen their interactions with other customers, treating everyone to friendly, efficient service. They are also a Certified Green Business, and all of their power comes from solar panels, so they really care about our environment. They deserve 10 stars!

A great safe place for your storage needs!! Best service, safety & prices in town!! Sarah in the…read moreoffice is always helpful and friendly. Jeremy always helpful too! If your at those OTHER place's that always raise your rent every few month's... Get out of there and head a few blocks to Northbay Storage!! Cheapest prices aren't always best, but Northbay is safe , clean & well maintained!! The best spot I've used.

I highly recommend Lakeville Mini Storage. I have rented from them for ten years. Diana is…read moreprofessional, efficient, very kind, and all around amazing. I really appreciate her! She deserves ten stars. There is a man that works on her days off who is really nice and cheerful and seems so happy to help with anything. The maintenance guy is great too. They take care of their customers. The rates are reasonable and I haven't had any property damage. I am happy with everyone there and feel the buildings are safe and secure. It is easy access through the gate and for the units. Hours are good. Highly recommend!

Staff is great and ready to answer any questions you may have…read more Rented a unit for about 7 months! Good experience

The crew here at the Petaluma location are really great!! I…read morehave appreciated them & All their help very much through all of my time renting there. They make polite phone call reminders of when payments are due and help with a variety of payment situations from when I'mnot near that location. Samantha is amazing, I've dealt with her a good portion of my time there, she's super pleasant, has helped me make a smooth move from a bigger unit to a smaller one, She helped take care of a lost key situation and even had a trick to help unstick a key that broke off into my lock. Overall, Great communication & assistance when needed, glad I went with them. The location is convenient, clean, secure & well lighted.

I just started renting a unit here in March, and as of July 1st, the rent is going up $100 a month…read moreon a unit that is currently $200, so a 50% increase in a matter of months. This feels like really bad business and almost unethical. And from what I see from other reviews, this seems to be their mode of operation. Get you in, and then immediately raise your rent. If it weren't more trouble for me to move my things at this very moment, I would, but I have to stick with it for a moment, but as soon as I can vacate I will. People are nice enough and the facility is nice enough, it just feels like a terrible cash grab, and a bait and switch frankly. I spoke with Public Storage "customer service" and the quality of the interaction left a lot to be desired. I just don't understand why every business these days just over-over-over charges all of their customers. I guess because they can? Like I said, doesn't feel ethical to me, but I guess it's their call, and we just have to deal with the consquences. This is my first -- and last -- time renting from Public Storage. Just another company doing everything they can to squeeze their already pressed customers. It's a real shame.

I had nothing but pleasant competent service here. Been renting a unit for around 5 months. Easy…read morereservations. Clear instructions. Auto billing. The introductory rate was great! Then it converted over to a reasonable (for the area) monthly rate as they explained would occur. The only thing I would have liked better is to make the rental signing contract process quicker. Perhaps allow the customer to fill it out prior online. It seemed to take a long time in person. But this is an issue with corporate. Covid protocol was followed.

The manager was awesome showing me the facility to see the available units, then promptly secured…read morethe unit we wanted to rent. Moving in was extremely easy, and he explained the entire process. I recommend using his business.

Excellent Customer Service by Giovanna. She made great suggestions on helping decide what size unit…read moreI needed.

Not the best storage service. Ridiculous prices and inconvenient services. If you need a better…read morestorage space to rent, I highly recommend EXTRA SPACE STORAGE.

First time I've ever had to use a storage facility. Checked out a bunch but really liked this…read moreplace. Really big area with lots of room to drive right up. GREAT value:price. Very clean & well maintained. David, the mgr dude, is just too cool. He was exceptionally fair & went out of his way to make things really work for me!

Let me start out by saying this is the best storage place I've rented at, yet. The owner, David is…read morea great person, businessman, and runs a well organized storage facility. He is very fair in his pricing structure and very good when communicating with his customers, which is a big deal to me as a business owner myself. If you're looking for a quiet, clean and safe storage facility I highly recommend Cotati Rohnert Park storage.