Stor-N-Loc is GREAT! They have always taken care of me. I needed another storage, they gave me one…read moreright next to the one I was renting. The Staff is more than accommodating. If needed I would definitely rent another storage from them. Give them a try you won't be sorry you did!!!

I found the employees were very courteous and helpful. The facility is clean. I would highly…read morerecommend.

We visited Storage Master on 3205 Dutton Avenue on Thursday and met with the manager, Suzi. She was…read moreinitially friendly and helpful. She showed us a specific 10x30 unit we liked and quoted us $219 per month, compared with the $199 rate shown online for a generic 10x30. We particularly liked the unit's location and the fact that Suzi lives onsite, which gave us some comfort from a security standpoint. She also told us that, under a new California requirement, storage contracts must disclose the maximum rate a customer could be charged during the first 12 months. We appreciated what appeared to be transparency. Unfortunately, everything unraveled once we tried to reserve the unit. Suzi told us that, to receive the $219 rate for the specific unit she showed us, we would have to make the reservation online because the price would be higher if we rented it in person. The problem was that the website would not allow us to select or reserve that specific unit. My husband therefore made an online reservation for a 10x30 so that we would at least have a reservation in place, and then called to make sure it could be applied to the unit Suzi had shown us. Unfortunately, he was unable to speak with Suzi because she was not "on duty," so he was instead routed through StoragePRO's centralized customer service and an onsite employee named Danielle. Over the weekend, he was bounced between centralized customer service and Danielle. By then, the price for the same unit had already increased from $219 to $249. Danielle initially resisted taking a message for Suzi, insisted she could handle the issue, and then ultimately said there was nothing she could do. My husband called again on Monday. The price for the exact same unit had now increased again, to $279, just days after we had been quoted $219 in person. He again asked for Suzi to call us. She never did. I finally reached Suzi on Wednesday. Her first response was that "corporate" sets the rates and she could do nothing about them. After I explained that we had followed her instructions and tried to reserve the unit online immediately after our visit, but the website did not allow us to select that specific unit, she agreed to email corporate to see if she would be able get us the rate she initially quoted for the unit we wanted. She said she would get back to me early the next day. She didn't. When I had still heard nothing by that afternoon, I left her a message. Again, no response. So, within a few days: * We were told we had to reserve online to receive the quoted $219 rate * The online system would not let us reserve the specific unit we had inspected * The price for that same unit then went from $219 to $249 to $279 * We were repeatedly passed between centralized customer service and onsite staff * Multiple requests for a call back were ignored * A promised follow-up never happened * Even a follow-up message after that missed commitment received no response This was before we had even signed a contract or moved a single item into the facility. That is the biggest red flag of all. Once a storage unit is full, customers have very little practical leverage because moving everything again is expensive and disruptive. If this is how pricing and communication are handled before they have your business, it does not inspire confidence about what happens afterward. We decided to walk away and give our business to a storage company that actually seemed interested in renting us a unit, provided a written quote for the specific space we inspected, and understood that responding to and communicating with prospective customers is part of the job. Storage Master and StoragePRO gave us every reason to believe the pricing problems and communication failures would only get worse once all our belongings were inside and moving elsewhere became difficult and expensive.

They used to be (at least up to May of 2025) very friendly and reasonable people. Now at least one…read moreof the managers is a real KAREN; no people skills whatsoever. Arrogant and entitled. I suspect ownership changed, but that is no excuse. I guess the new owner's mantra is money, money, money and I don't care how they are treated. Really, really, sad. Have been with them for 16 years.

Well, this review is overdue by several weeks. I was looking around for storage facility and came…read moreacross expressway self storage in Rohnert Park. From the time I called in the friendliness and customer service was top-notch and very genuine. I personally appreciate this as a consumer, no matter what business I'm dealing with. They talked about my needs and pricing and how they operate and it was super helpful. No pressure from the reviews and pictures I felt and my phone call. I felt comfortable to do everything remotely in securing a unit with the idea once I needed needed it after office business hours I would be able to access and use it I went in person after my phone call and again the personalities of both employees super friendly and helpful and the facility facility is very clean. I feel like my stuff is safe here pricing is very competitive. I'm a very happy customer. Communications are excellent. Do yourself a favor and check them out. Thank you.

Traci is just wonderful and super helpful. Great personalized and fairly priced place.read more

NEW I have been leasing an office space here for the better…read morepart of 2023. Ryan Phillips is the onsite Director Operations and does a terrific job. He communicates well with tenants on any issues that may affect us. He fixes issues quickly and has made a number of improvements. I occasionally enjoy the food truck that Ryan contracted to come onsite! Its actually really amazing food especially when I dont have time to leave the office to find something in town. This is a well run place if you need an office or large secure yard for equipment. Location is really ideal. Easy on/off the 101 freeway.

Ryan, I can't say enough about this person. Professionalism is an understatement. Ryan is the…read moredefinition of customer service with value. Very quick to respond to questions and requests. Makes the leasing process easy and simple. Ensures safety and security on and around the premises. I highly recommend if you're looking for an office, parking or yard space to contact Ryan. I guarantee you will not be disappointed.

I have had 2 vehicles stored here for several years. At the time the Rohnert Park Public Safety…read morethreatened to tow the trucks from my own driveway for not moving them every 3 days. I needed to move them fast. I stumbled upon Ace Vehicle Storage. I got lucky. Totally nice people. Every time I call or drop by I'm treated not just as a customer, but as a friend or part of the family. These guys will definitely take care of you and your cars. Only 5 stars because Yelp only gave me 5 to use.

They are amazing. great price, good location, great customer service. I have 2 cars stored there…read moreand they never fail to make you feel totally comfortable about your vehicle being there, and I am a total freak about where my car is. I have to feel at ease with it and Jacob is awesome!! I definitely recommend Ace Storage

Love this storage! So kind and helpful, Geraldine checks on me every time im here which is so nice…read moreand makes me feel so safe. Very much recommend checking if a unit is available to rent, one of the best storages I've worked with.

We're are from out of town and needed to vacate 2 Santa Rosa storage units. Geraldine was…read moretremendously helpful and delayed her lunch hour to assist us. She even arranged for our units to be cleaned out. Geraldine is knowlegable, efficient and personable. What a pleasure.