They used to be (at least up to May of 2025) very friendly and reasonable people. Now at least one…read moreof the managers is a real KAREN; no people skills whatsoever. Arrogant and entitled. I suspect ownership changed, but that is no excuse. I guess the new owner's mantra is money, money, money and I don't care how they are treated. Really, really, sad. Have been with them for 16 years.

I have had a unit here since 2016. the good: the managers…read moreare all round good people, nice, helpful, pleasant. Place is clean and secure. (hence the two stars) the bad: whoever actually owns it now (it's changed hands at least once in the last two years) are total scvmbags. Rent goes up at least once a year, force you to buy their useless insurance (if you don't already have homeowners). Looking forward to vacating.

NEW I have been leasing an office space here for the better…read morepart of 2023. Ryan Phillips is the onsite Director Operations and does a terrific job. He communicates well with tenants on any issues that may affect us. He fixes issues quickly and has made a number of improvements. I occasionally enjoy the food truck that Ryan contracted to come onsite! Its actually really amazing food especially when I dont have time to leave the office to find something in town. This is a well run place if you need an office or large secure yard for equipment. Location is really ideal. Easy on/off the 101 freeway.

Ryan, I can't say enough about this person. Professionalism is an understatement. Ryan is the…read moredefinition of customer service with value. Very quick to respond to questions and requests. Makes the leasing process easy and simple. Ensures safety and security on and around the premises. I highly recommend if you're looking for an office, parking or yard space to contact Ryan. I guarantee you will not be disappointed.

CAUTION . BAIT & INCREASE PRICING aka PREDATORY PRICING…read more 10'x10' $134- new customer - June 20, 2025 w/ the 2nd mo free approx $150 for 2 mo. 10'x10' $282- 9 yr customer - June 1, 2025 2 mo is $564 Customer loyalty at this company will cost you over 100% more monthly. Nice and professional staff with clean units. It's the business model and that is caution predatory. After doing business with them for 9 years I wish I would have went somewhere else. Dear City & County Planning Departments, please don't approve any future projects from this company. They are NOT helping our community with their continual rate increases. I spoke with management she said it all handle by corporate. (42 views in 23 hrs are probably your own people)

love the team at this location! cathy and her trainee are very helpful and always happy to help- I…read morerecommend this site to everyone. thank you cathy!

Great Vibes. Great People. Great Place (to store your stuff/belongings)…read more Also, they are offering a 50% off discount right now, so go check them out.

We want to recognize Terry and her staff at Security Public Storage in Santa Rosa for their…read moreprofessionalism and guidance to select the right storage for our needs. We have been storing at the facility off and on for years and will continue to store there with confidence that our stored treasures are taken care of in every way. Thank you Terry!

I Agree with the 12/25/24 review. This place is a scam! Started with 10' at $96.20. Within a few…read moremonths, they raised it to $181.20. I paid that for a few months and now it has been raised to $262.20. The guy Rick is extremely rude and doesnt know the meaning of customer service. Save yourself the trouble and dont go there!!!!!! my review is 0

beware!!!! dont rent…read morea storage space here unless you want to risk all of your valuables being stolen. shout out the "manager" lamont. i moved from a unit where my stuff sat safely for 2 years, into a bigger unit for cheaper (shouldve known) down a hallway without a camera, and 4 ways in/out. hmmm. within about a month, my lock was picked, whole unit torn apart, and all of my most valuable possessions stolen. ironically there are no cameras that show that unit, and if someone had access to other units they could move my stuff into a different unit in the same hallway, without any trace. and then sell the items later. this could only be accomplished by the manager or an acquaintance of his. my lock was picked, unit rifled through and the lock was picked again to re-lock it. only someone with time on their hands would be capable. draw your own conclusion there. i was paid out a tiny insurance payment that covered about 25% of the value of my stolen items. do not rent a unit here!!! i would give negative stars if i could. i paid thousands of dollars for over 2 years only to be robbed.

Been using your storage facility now for about 8 months and I'm very pleased with the service, ease…read moreof entering and leaving and the security seems good. So far I'm a happy camper.

I have only been renting here for several months and I just received notice that they are…read moreincreasing the monthly rental by 52%! That is an outrageous increase. I did like the storage facility for their climate control, easy access, and lighting through the halls. However, to increase the rental by that much is intolerable! Unfortunately, I will be looking for another storage unit because this one has become way too expensive. What a shame.

Stay away from this place!! Besides the fact that it is never cleaned and the hallways are full of…read morerat shit (even sometimes a dead rodent) and trash, the corporate policy is to raise the rent every 4 to 6 months. In 1 1/2 years, my rent doubled. When I asked Heather, the manager, why they never clean the place, she said she was the only one there and they didn't have any maintenance people. I complained about the filth in the hallways and she said she hadn't noticed. But I have fotos going back months documenting the piles of feces and trash lying in the same place month after month. This is a horrible place.

I've had a storage unit at this facility for over 10 years. For about the first 9 years it operated…read moreas Southpoint Self Storage, and during that entire time I never had a single issue. The facility was consistently maintained and rent increases were reasonable. Since the transition to US Storage Centers, my experience has changed significantly. First, it's now very difficult to reach anyone locally. When you call the number for the facility it routes to a corporate call center rather than someone in the office, which makes it hard to get clear answers about what's happening on site. Second, the overall upkeep of the property appears to have declined. On multiple visits I've seen the bathrooms in rough condition with trash on the floor and the sink and toilet visibly dirty. That alone was disappointing compared to how the facility used to be maintained. My biggest concern, however, is what I've repeatedly seen inside the building near my unit. When walking up the indoor staircase and through the hallway, I've noticed rat and mouse droppings on the stairs, landings, and floor. The first time I saw this I assumed it would be cleaned up quickly. But on later visits months apart, I saw what looked like the same droppings still in the same areas. People are leaving reviews online that their units have become infested and belongings destroyed. I truly don't believe the company is stepping up in a big way to address this infestation at the facility, or else I would see the hallways clean, and the bad reviews would cease. In the 9 years under the previous management I never once saw anything like this. Seeing it repeatedly now is extremely concerning when you're storing personal belongings in the building. I've called the company several times asking what is being done to address cleanliness and pest issues at the facility. Each time I was told someone from management would follow up, but so far I have not received a call back. After more than a decade here, it's frustrating to see the condition of the facility decline like this. A storage company's basic responsibility is to provide a clean and well-maintained environment for customers' belongings. Based on what I've personally observed recently, that standard isn't being met. This facility used to be well run, and it's disappointing to see it in this condition after the change in management. If the issues continue, I will unfortunately have to move my belongings after more than 10 years here. Now-I expect a boiler plate, phony response, asking me to contact them. NO, I will not. Actions speak louder than words. Get to work!

I've been renting this Storage for 20 years, I was happy to found today This two guys at front…read moredesk, BRET & ANDY The duo team was incredibly knowledgeable and patient with all my questions. They made what could have been a chore into a fun and easy experience my 5 Stars are only for them ! too bad prices went up I can't afford anymore that price, I've to think about it Now my review is about the "manager" I always have been shocked by the incredible behavior of the manager. He's incredibly rude. !!!!! Struggles to demonstrate empathy, while the staff is helpful, The manager is not. they need to put a PROFESSIONAL manager, polite with empathy and helpful. OWNER, keep that two young boys as customer service they are great and polite

Yes I left a review. it was the manager who replied " We can work it out. Just get a hold of us…read morereply." I'm going to say that obviously the owner has never read any of the many female reviews who like myself was verbally abused by the manager/who claims to be the owner of this particular location in Santa Rosa. Research shows that he is NOT THE OWNER! He has told me that he is not renewing my monthly storage unit! Fine by me because he makes me feel very uncomfortable! The fact that he has no control over his behavior and his actions. I'm currently surrounded by everything I could fit into my living space. Wow so ridiculous! The Email he sent me says that I have seven hours to remove my belongings from my unit after he took my money from my bank to pay for the rest of the month. WHAT?? Not going to happen this way! Plus the same Email never says why he is "not going to keep me" I would rather leave all of my collections of Antiques and expensive items to anyone who just hangs out at the park. Let him, "The Manager/Owner ", remove the mess that I definitely plan on making inside of my rat infested unit. I don't have the time or the desire to clean up. And NO I won't be leaving any nice things for him to have! Bye now. Freedom