Horrible!! The PA assumed what I had, but did not actually check me out. He assumed I had a sinus…read moreinfection and sent the antibiotic prescription to the pharmacy all before even talking to me or seeing me. He did not check my breathing, ears or throat. He looked inside my throat after I asked him too as my throat feels swollen and sore and my voice is gone. They he proceeded to tell me I am a grown adult so I can take the antibiotic he ordered or not that's my choice. He did not listen to anything I said and was sarcastic to every question I asked. I do not know why I did to deserve this type of care, but I will not be returning to this urgent care.

Wonderful service. Caring staff. Amazing doctors and specialist. Five stars and all the thanksread more

Although this is a small local Dr Office they have become harder and harder to schedule with, they…read moreeven have started pushing clients to phone visits. They don't necessarily buy into things just because the news channels said so and I appreciate that. Common sense is abundant here and I really appreciate the doctors and back end staff. I will reluctantly admit that some of their receptionists have been really rude as of lately but hopefully they can get those one or two girls corrected or get rid of them.

Not a great medical practice. Consistent overbooking leads to LONG waits! I was a new patient with…read moreonly three visits and three LONG waits!! Office staff does NOT like being questioned about the wait time. Whomever is in charge is pretty petty. When I told them I was choosing *not* to continue as a patient, they went so far as to discharge me with a nastily worded letter that showed their personal fragility. They'll probably survive without me and there's plenty of other practices out there.

Of course, the military is very efficient and the pharmacy is quite so. If you call in your…read moreprescription ahead of time, there is practically no waiting.

This is by far the best pharmacy I've been to in all my years of visiting pharmacies. I grew up in…read morean Air Force family 21 years and then married a soldier, 33 years so I've been to many. They are polite, accurate and accommodating.

I went through a lot in 2024 and because of my divorce I was left with no insurance! CHAS accepted…read moremy state insurance I had to temporarily sign up for and they got me in ASAP today at their urgent care. Everyone was so so so so helpful, friendly, and just all around fantastic. I was able to be seen and get everything and more taken care of in a timely manner as well! Thank you and everyone at CHAS. From the moment I walked in at the front desk to the moment I left I was more than taken care of. Thank you to the doctors, nurses and just the whole team for making life a little easier. I appreciate you!!!

This urgent care had the best ratings (all the rest were poor in the area) & I go to Chas Clinic…read morefor provider svcs which is pretty good so I expected different from what happened. This was last Wed Dec 6th. Not a good experience overall unfortunately. I went in before 9am w/ only 2 people in front of me. One had a slight cough. I checked in w/SOB, chest pain, temp of 102+, massive shivering/chills, body pain so bad I couldn't sit still. "Oh...I'm sorry." front desk says. This place does not triage at all. Obviously if I needed emergent care I would've gone to one of the "quality" ERs (lol) in the area..I get it ok. Waited over an hr to get called back, waiting room was really filling up by then. Get checked in w/vitals, etc. "ooh you've got quite a fever going!" The MA says. NP comes in gives me a 5 min look over I say I just need some antibiotics please I'm coughing up green/have temp, etc and I just want to go back home. I have everything else to treat this. I have hx of sinusitis & bronchitis & I didn't say but I'm a nurse. He says sure yes that sounds appropriate "I'll be back in a few minutes" after 2 COVID tests & a flu test. I'm laying on the exam table curled up in a ball shivering & in pain thinking he's (or anyone) will be back...those MF's left me in there for an hour!!!!! When I got home I looked at my missed calls log & could tell. I couldn't get off the exam table to get my phone. I started feeling really nauseous and REALLY HOT so had been calling out for a barf bag & some help NO ONE CAME IN. NO ONE. Couldn't even pop their head in to check in, you know like even doctors offices do when you've been waiting a while? Understand, I was in a pretty bad state as the last time I was this sick I had leukemia w/neutropenic fevers. That's what it felt like, it was horrific so prob had a tinge of PTSD anxiety mixed in too. Which may make my case a little more dramatic but that's healthcare- you never know peoples backstories or what they're going through. Or what they've been through. Anyway I could literally hear them cackling & chatting *right outside my door* completely ignoring me. I flopped off the table almost falling down I'm so lightheaded, open the door & say "how long are you guys going to pretend like you don't hear me?" "I can literally hear you verbatim out here & I've been calling for help waiting patiently for someone to come back in" I said "YOU LEFT ME in there with a triple digit temp, wracked with body pain, didn't offer me Tylenol, water, a blanket, nothing. What's up w/that?" They're all bug eyed lmao. Like they'd been caught/called out. Huh. One woman had the audacity to look me in the eye & say "I didn't hear you". Grrrrrrr.. My NP was SITTING THERE (right, I mean right outside my door) ON HIS COMPUTER (what, catching up on charting? Facebook?) he says "I'll check with your provider on the Tylenol. Huh?? Comes in 10min later w/Tylenol & water & apologizes for them not having a call light system? Uh, okay? Brings my paperwork I'm thinking finally! Nope, meds aren't even ready!!! Hahahhaaaa. Says I can cont to wait there, in the (now crowded) waiting room, or in my car. Gee let me think. I go check in w/the pharmacy to tell them I'm waiting outside they say they will call when my meds are ready. NP was trying to prescribe all this OTC stuff I knew my insurance wouldn't cover so I said no to allll that please, just the antibiotics. "Sure, it will be fast, just a few minutes" he says. Almost 45 min later I get a text (not a call so I didn't hear it right away, thanks guys!) I go in there and they had pulled EVERYTHING. Say my insurance didn't cover anything but antibiotics. Hahahhaaaaa OH.MY.GOD. I'm delirious at this point. Grabbed the pills and drove home that whole ordeal took THREE HOURS!!!That's my rant. I'm sorry but what the hell. I get you guys are "publicly funded" but that is no excuse for the way I was treated. Where was the empathy? I work in healthcare...you always want to try to manage pain & anything else in your immediate control (if u have any kind of empathy) to comfort someone like water, a blanket, checking in, FOLLOWING THROUGH ON WHAT YOU SAY. Anything! Don't tell someone you'll be right back & leave them in that state for that long. It's neglectful and just unkind. **They had MULTIPLE staff members lounging at the nurses station right outside my door.** SMH. I'm grossly disappointed and hope maybe NP Gregory & co were just having a bad day or this was a one off thing. I was totally respectful to them from the start and more than patient. Dammit. I feel like I was totally at their whim and I'm thinking gosh, what would've happened if I hadn't come out of the room...?????

My daughter came in with a painful lesion in her back, the technician who checked her in, would not…read morelet her take her bra off, even though it was painful to wear it. When the doctor or PA lanced the infected lesion with a needle, instead of putting the needle in a safe place he held it in his hand while squeezing the pus out of the lesion. My daughter was sobbing, so I reached around her back to comfort her and poked myself with the dirty needle. I told the doctor/PA that I had poked myself with the needle, and that it was bleeding, no apology, no response, he did not even offer me a Band-Aid! I sure hope my daughter did not have MRSA! He put her on an antibiotic.

I've never been in and out of an urgent care so quickly! I'm still in shock at how 'express' this…read moreplace truly is. I made a same day appointment one morning and was checked in immediately after I arrived. A staff member was waiting to take me back to a room before I could finish putting my debit card back into my wallet after paying my copay. I was in and out within 10 minutes and was able to fill my prescription next door at Rite Aid within 20 minutes after finishing my appointment. I've been to several urgent cares in the area for myself or my children and this was by far the best. I'm so happy I gave it a try and I will definitely be utilizing this location in the future when we need urgent medical care. Highly recommend!

I love the location because I take public transportation, and just walk two blocks to their office…read more I have never had any trouble accessing the building, and the procedure is quick and easy.

Really, ZERO stars is more appropriate. I am a retired advanced-practice nurse, recently moved to…read morethe Spokane area. I called to establish care at Spokane Internal Medicine. It took them 5 days to call me back, and the first question was what insurance I have (I have full coverage so I advanced to question 2). The second was whether I have ever been in a pain management program (code words- "are you a drug seeker?"). I do not take any pain meds, so on to #3. This one floored me: "Do you have fibromyalgia?" to which I said, yes, I had been diagnosed with it many years ago. The scheduler instantly read from her script: "Unfortunately you are not in our scope of practice and we can't see you." Wait, what? I told her I wasn't seeking care for fibromyalgia, and would see a rheumatologist if ever I needed medical management for FMS, I was seeking a primary care provider, but her discriminatory script had no other response than to say I was not in their scope of practice and they wouldn't see me. That's like saying my cardiac condition isn't in their scope of practice and they won't see me. It makes no sense- if a doctor feels a conditon is outside their scope of practice, they refer a patient to a specialist for that condition. It's standard practice, so something is fishy here. Apparently, SIM has decided a patient with fibromyalgia syndrome (or chronic pain- the question I passed) fits some hidden profile and they are using these questions to discriminate. I wonder what the next questions would have been. In addition, the SIM doctors are sadly outdated in making their value judgements about patients with fibromyalgia or chronic pain conditions, which speaks volumes about how antiquated SIM medical care is. These providers would do well to consult the Arthritis Foundation, the National Institutes of Health, or the Centers for Disease Control, maybe even go to a conference to update their knowledge base. There is a wealth of information and research about fibromyalgia syndrome and the neuropathology of chronic pain disorders. Perhaps if they knew more, they would feel comfortable accepting patients with these conditions into their practice. I'm afraid, though, that the real issues aren't the disorders, but the use of the diagnoses to discriminate. Shameful. Avoid this place if you want a doctor who cares.

Kyle is the best doctor I've ever had. Never have I had a medical professional take their time with…read moreme like he has, he pores over every detail with me and genuinely seems to care. He's really good at making me feel comfortable and puts me at ease about my health, I leave there feeling at ease every time. I am sending my fiancé to him for her next check up because he's simply the best.

AVOID THIS NIGHTMARE CLINIC…read more horrible life changing experience. i would not call these guys if i had a headache! its ironic that they call themselfs the doctors clinic. they only have 1 meh doctor thats homeopathic! really? is tyhat all it takes to call your self a "doctors clinic"? the ARNP wana be doctors change 10 year prescripts based on their extensice knowellager of serious intwernal/mental health medicine! what a joke... avoid this horrible nightmare.. is my advice

I visited this location while on a roadtrip. It was not a place that I wanted to visit. But, when…read moremy finger started swelling up and throbbing, I knew I had to get my finger checked out. Getting an appointment here was easy. Ashley, the PA, was nice and we did have a good conversation. She was able to treat my finger and prescribe medication for me. Ashley did a wonderful job for me. All was great, until I got home weeks later and was put in insurance hell. But, even with the insurance issues, my finger is now healed thanks to Ashley and this Express Care location. This Express Care is a great place to visit if you need medical care right away and if your insurance is accepted here.

Express care, NOT an Urgent Care. If you want or need something more than a chat and/or…read moreprescription, don't waste your time. Got directed to another Providence Urgent Care to get what was needed done, and they were both happy to bill me for 2 full visits (both Providence 'Urgent Care' and within 1 hour of each other, following direction of this one to go to the other!). Clean, quick in and out, nice staff, but not an actual urgent care. Nothing can really be done here.