The Angels who work at the Hospital are absolutely the most loving caring people I've ever met…read more I'm 72, had my hip replaced here 4yrs ago, they just treat you like Jesus would have in His day, they're very caring and loving and it shows in how they treat you

This review is primarily for the emergency room…read more We recently had to take our daughter to the emergency room because she had a scratch on one of her eyes. There was very little wait time, everybody was friendly and helpful. The whole medical team did an excellent job, they made her feel really safe and helped her with her nerves. They did a great job of figuring out what was wrong, telling us what we needed to do. Really appreciated the service that we received and appreciated that there was not a long wait time for triage or to be seen by a provider.

As I write this review, I'm trying to fight back tears of happiness for how my experience with this…read moreamazing hospital has been!!! I was diagnosed with a melanoma that was very serious and needed to be removed. I met with the amazing and wonderful Dr. Maryam Parviz who was so informative and reassuring! Because of the seriousness of this melanoma, she instructed the scheduler to get me in a week later to have this melanoma removed since it was so advanced. The first hospital I went to didn't do what they were supposed to do and they weren't proactive as they should've been. My beautiful and amazing wife went above and beyond to get me scheduled with Sacred Heart shortly afterwards. Sacred Heart was wonderful and amazing!! Their entire staff moved quickly to get me scheduled for a much needed surgery that the previous facility didn't seem to think was all that important. Sacred Heart put me at ease during a time that was very stressful for my wife and me and made us both feel so positive!! I'm writing this review just one day after my surgery and I feel wonderful, apart from having some mild soreness since I had to have a couple of lymph nodes removed. From start to finish, the entire staff was very compassionate, considerate and had the most amazing bedside manner!! The anesthesiologist was awesome and monitored the general anesthesia during the procedure and I came out of everything without any nausea or any other side effects. To Dr. Parviz and her amazing staff, I can only say this....You saved my life!!! Because of all of you, I get to see my beautiful wife! Because of all of you, I get to see her precious smile and hear her beautiful laugh! Words can't express how happy I am that this nightmare is finally over!! I was scared out of my wits before having this procedure and all of you put me at ease and brought me out of it feeling positive and hopeful. I have never experienced anything like that before in my entire life! I love all of you and I will never forget your kindness, compassion, empathy and professionalism! You are all wonderful and I will never forget everything you've done for me!! Because of all of you, I get to have a second chance at life and I get to see my beautiful wife every day!! I have all of that because of all of you!! Thank you all from the bottom of my heart!! You are all wonderful and I'll never forget how awesome each and every one of you are!! God bless all of you!!

Absolutely horrible hospital. We had a horrible experience with Sacred Heart Pediatric ER in…read moreregards to our 2.5 year old daughter. She unfortunately fell while playing with her siblings and bit a large gash into her lip/cheek with her teeth. The ER doctor said that the procedure would be easy and successful. However, the two sutures that they put in were completely gone within 3 hours, leaving the wound open and painful for our daughter. My wife called in for medical advice the following morning, but all the nurses she spoke with said that the stitches immediately dissolving was totally common and happens all the time...which begs the question of why would they put us through all of this in the first place if they knew there was a large probability of it not actually working/doing anything? At least why wasn't my wife even warned of this possibility? Our daughter and my wife, were both extremely traumatized from the experience, the drugs/needles they used and the pain that our baby went through, basically all for nothing. Then, they billed us for multiple hours of Dr time, when the Dr was in for about 5-10 minutes. Dealing with the appeals branch of the hospital was just as painful as they did no real diligence into our situation and took them months to respond...

They don't appear to hire enough staff. Instead of having more people, they use pressure sensors…read morewhich are jarringly loud and indicate the presence or absence of gross weight.

I was raped so bad by Travis grace . I bled from my stomach and rectum I could not walk for a month…read moreI still have problems with my hips and hurt all the time because of u are taken as a involuntary pt. Roblyn Smith Jack Gardner anjileaca brown think they they have to cavity search you. Travis' grace put his hole han all the way to his elbow up my rectum all the way up my stomach. It happened on 3/27/23 almost a year later I'm still in pain and none of them got in any trouble . Travis grace raped me and bragged about doing to a ten year old too. Report was written by Jakob jerden...

I have had 3 surgeries there starting 15 years ago. My last surgery at Northwest was in July,…read more2025. The care and communication has fallen off to where I would never return. My pet got better care at our Vet. This IS NOT the best hospital in the area, as they claim. When I tried to get some answers regarding discharge practices and procedures, I was given the run around. When I did get through to someone and asked for a name, I was told they were not at liberty to say. When I asked why I was being forwarded to security I was told, because they Don't Like Your Questions. I got a call from the head of security who threatened to have me arrested if I called again, then hung up on me. You will be better served at another of the many hospitals in the area Coeur d Alene, Spokane Valley or Spokane. I also had 3 surgeries at Kootenai Medical and was given excellent care with all discharge practices clearly explained and followed. Good luck! ​

I previously gave a great review to the hospital. Unfortunately after my wife's recent total knee…read morereplacement I have had to revise my review. They have severe issues with staffing, competence. After her surgery she was brought to her room in uncontrollable pain. It appears the nerve block that was administered did not take, and The CRNA failed to inform the surgeon. He was also directed to perform a block after the surgery. He did not. I asked the staff for the next 5 hours to bring in a doctor or anesthesiologist. This never happened. It was only when I went to the nurses station and told them to prepare her to leave AMA, and I would be calling an ambulance to pick her up, did I finally get some help. Before leaving, the Doctor called in a prescription pain relief to Walgreens. When we arrived there, the pharmacist told me he couldn't fill narcotics with in 24hrs. It was very fortunate that I had recently had surgery and had pain medication with me. We also cancelled additional surgeries because of poor treatment with pain management , and staffing concerns. I would never have a procedure there again. I later had a procedure at another facility, and My wife later had 2 other surgeries at Holy Family. OMG, what a difference. She received the very best care, and actually left the hospital laughing. I would not recommend this campus to anyone considering a surgical procedure.

No one like going to the hospital, so most people start off in a bad mood, so I would recommend you…read moretake the Karen Hater reviews here with a grain of salt. For me, I have always been treated really well here. Yeah, sometimes there is a wait, but I went to kindergarten and learned to wait my turn, and I don't automatically assume my health issue is more important than the rest of the world. You people need to grow up and be grateful anyone still wants to work in healthcare these days. Anyway, I have been here for emergencies, lab work, and scheduled procedures. I have always been treated kindly with proper attention to my needs at the time. While I hope no one ever has to go to the hospital, I hope you go to Valley because other hospitals in the area really aren't great.

So I brought my mom to the hospital,(she is 84 years old) she was having a hard time breathing and…read morehad a cough and congested. While waiting in the lobbyshe needed to lay down so she could breathe easier, I asked the girl at the desk if they could let her lay down and she says they have nowhere unless she wanted to lay down on a row of chairs in the lobby they came and took her to triage and did a CT scan, then brought her back out to the lobby she asked the girl from triage (who was sleeping and obviously passed about being woke up) to take her to the row of chairs to lay back down when she pushed my moms wheel chair over she said very snotty you have oxygen on so watch what you are doing no helping her to lay down and walked away WTF SOrry if we bothered you people I thought this was your job for some odd reason we didn't get any care we left

Incredible care coming in during the middle of the night. I saw all of the bad reviews and was…read moreskeptical, but everyone here cares. 5 stars

This is in response to the negative comment above…read more Robert Blomquist has been a God-send for me. I have had chronic pain and headaches for several years. I've seen therapists, doctors, massage therapists, chiropractors, acupuncturists and the like. Robert was recommended by one of my practitioners, so I set up an appt. My first appt. was nothing short of miraculous! He released so much pain and pressure, I had a hard time believing what I was feeling - relief! His techniques are different, but that was the best part about it. He's the first therapist I've come across who truly understands referral pain and how the body works. The man found painful areas I didn't even know I had. He asked to work on my tailbone after a few appointments, to which I consented to after he explained how it may help. He kept me modest and brought in another practitioner to help. It wasn't a big deal. It's not much different than a masseuse working on your glutes. As it turns out, mine was slightly turned to one side, which he corrected. A visit to Robert requires an open mind and at least some understanding of how the human body works (or be willing to learn). Robert is a kind, gentle, and funny person. He's also a very uniquely skilled physical therapist. I highly recommend him to anyone in pain.

I have always received excellent care at BCH! Getting appointments scheduled and referrals sent…read morehas always been quick.

I'm quite a few months late on this but I was REALLY happy with how BCH staff treated me…read more I went in with a laceration to my hand, and already knew it would take stitches. How did it happen? Well kids, I'm here to tell you that woodchipper blades are sharp and dangerous even when not running. Anyway, the staff took great care of me. They were friendly, and professional while still being funny. And I later received a thank you note from Dr. Ragan, and RN's Brittany and Kelly. Next time I lean on a woodchipper blade BCH will definitely be my go to!

Very bad customer service I haven't seen such bullshit in my life . They need to review who they…read morehire

This is the worst hospital ever! They packed up all kinds of tests to make money.When it was over I…read moreasked them why they never tested me for my original complaint but tested for everything else.The answer was that requires a separate test.I have never seen in my life a place that is this deceiving.They even laughed in my face about it!