I had a fairly deep wound to my hand. My nearby Urgent Care clinic sent me to the ER, thinking it…read moreneeded special attention beyond the (rather rude) doctor's ability. The ER receptionist immediately checked me in and within ten minutes I was in a room surrounding by an attentive staff of nurses, technicians, and a physician's assistant by the name of Ryan Wilson, whose demeanor instantly calmed me (I was clearly having a panic attack!). I could not have been treated any better. The wound was stitched up (fortunately was not as bad as the Urgent Care doctor implied it was) and I was on my way within an hour. Everything was done with great efficiency and I was treated with respect and outstanding kindness. I hope you never need to go to an ER but if you do, you will be in very good hands at Kootenai Health's ER. I am also a patient with Kootenai Health

This review is primarily for the emergency room…read more We recently had to take our daughter to the emergency room because she had a scratch on one of her eyes. There was very little wait time, everybody was friendly and helpful. The whole medical team did an excellent job, they made her feel really safe and helped her with her nerves. They did a great job of figuring out what was wrong, telling us what we needed to do. Really appreciated the service that we received and appreciated that there was not a long wait time for triage or to be seen by a provider.

The dining here provides unexpected diversity (cuisines rotating daily and a plentiful salad bar,…read moregrill and coffee bar), quality and value. With a spacious, clean seating area, this sits as a hidden gem for casual meals.

Didn't see a yelp for Er. Second time we have used er in five years. We were told by urgent care to…read morecome to er. First time after 8 hours and cardiac enzymes were normal. I left I didn't see anyone. This time no one seems to be getting care for long waits. Fed up with providence in general. I would give zero stars if I could. Now if I was brought in by police or corrections maybe another story

May I suggest that when a Dr visits a patient they leave their business card. There are times when…read morethe patient is too ill or medicated they may not remember or understand what the Dr says. Our family member has been in their care for 45 days and on several occasions we've missed the Dr and hope we see them the next round. This method lets the family member know the Dr visited and includes the Dr's contact info.

Staff will gossip, demonize and use a mental health term to denigrate a patient when they are…read morepressed. Very ill patients deserve more professional care.

I have had 3 surgeries there starting 15 years ago. My last surgery at Northwest was in July,…read more2025. The care and communication has fallen off to where I would never return. My pet got better care at our Vet. This IS NOT the best hospital in the area, as they claim. When I tried to get some answers regarding discharge practices and procedures, I was given the run around. When I did get through to someone and asked for a name, I was told they were not at liberty to say. When I asked why I was being forwarded to security I was told, because they Don't Like Your Questions. I got a call from the head of security who threatened to have me arrested if I called again, then hung up on me. You will be better served at another of the many hospitals in the area Coeur d Alene, Spokane Valley or Spokane. I also had 3 surgeries at Kootenai Medical and was given excellent care with all discharge practices clearly explained and followed. Good luck! ​

I previously gave a great review to the hospital. Unfortunately after my wife's recent total knee…read morereplacement I have had to revise my review. They have severe issues with staffing, competence. After her surgery she was brought to her room in uncontrollable pain. It appears the nerve block that was administered did not take, and The CRNA failed to inform the surgeon. He was also directed to perform a block after the surgery. He did not. I asked the staff for the next 5 hours to bring in a doctor or anesthesiologist. This never happened. It was only when I went to the nurses station and told them to prepare her to leave AMA, and I would be calling an ambulance to pick her up, did I finally get some help. Before leaving, the Doctor called in a prescription pain relief to Walgreens. When we arrived there, the pharmacist told me he couldn't fill narcotics with in 24hrs. It was very fortunate that I had recently had surgery and had pain medication with me. We also cancelled additional surgeries because of poor treatment with pain management , and staffing concerns. I would never have a procedure there again. I later had a procedure at another facility, and My wife later had 2 other surgeries at Holy Family. OMG, what a difference. She received the very best care, and actually left the hospital laughing. I would not recommend this campus to anyone considering a surgical procedure.

Our experience was pretty good. It was with their imaging department. We had to wait 2 hours longer…read morethan our appointment because there was a medical emergency. Everyone was kind. Dr. Underwood was very good with my husband. Catherine the nurse was also very sweet. The food in the cafeteria was good, and the lady in the gift shop was super friendly and helpful.

I am not writing this review because I was simply frustrated about having to wait. This was…read moregenuinely one of the most frightening and traumatic healthcare experiences I have ever had, and I am sharing it because I would never want another patient or family to experience what I did. I was brought to this emergency department by ambulance because I was extremely sick and weak. I arrived on a gurney and was brought through the ER, only to then be taken back out to the front waiting area. I was told to get off the gurney and stand in line because there was no room, despite the fact that I was struggling to even stand. Being that sick, arriving by ambulance, and then being expected to stand in line was frightening and made me feel incredibly vulnerable. The entire department appeared severely overwhelmed. While I was there, I witnessed a visibly ill patient lying on the floor near the restroom doors vomiting what appeared to be blood because the restrooms were occupied. I do not know her circumstances or how long she had been there, and I do not want to make assumptions about her medical care. However, witnessing someone in that condition in a public area raised serious concerns for me about patient safety, dignity, and hygiene. I also personally witnessed multiple patients who were in pain become frustrated enough with the wait that they signed releases and left the emergency department to seek care at a nearby urgent care instead. I think it is important to mention that I worked in healthcare for nearly 15 years. I understand that emergency departments become overcrowded, resources can be stretched thin, and patients must be triaged according to medical urgency. I also understand that arriving by ambulance does not automatically mean someone should receive treatment before a more critically ill patient. That is not my complaint. Even with my healthcare background and understanding of how busy emergency departments can become, I have never personally witnessed operations like what I experienced that day. That is what made this so alarming. What concerns me most is the possibility of a patient with a truly time-sensitive medical emergency being overlooked or not addressed appropriately when the department is operating under conditions like these. My concern goes far beyond my own wait or discomfort. I left genuinely fearful about whether seriously ill patients were being adequately assessed, monitored, and cared for. I am not sharing this to be vindictive or to attack individual healthcare workers. I am sharing it because the experience was genuinely frightening, and I believe what I witnessed deserves to be taken seriously. I sincerely hope the hospital reviews these conditions and addresses whatever staffing, capacity, communication, or operational issues contributed to them. No patient seeking emergency medical care should leave feeling the way I did, and I would never want another person or family to go through this experience.

Just moved to ID from CO and can't believe how different the medical system is up here. Easy to…read morefind parking, no long waits and everyone seemed to love their jobs and it really showed.

Incredible care coming in during the middle of the night. I saw all of the bad reviews and was…read moreskeptical, but everyone here cares. 5 stars

I have always received excellent care at BCH! Getting appointments scheduled and referrals sent…read morehas always been quick.

I'm quite a few months late on this but I was REALLY happy with how BCH staff treated me…read more I went in with a laceration to my hand, and already knew it would take stitches. How did it happen? Well kids, I'm here to tell you that woodchipper blades are sharp and dangerous even when not running. Anyway, the staff took great care of me. They were friendly, and professional while still being funny. And I later received a thank you note from Dr. Ragan, and RN's Brittany and Kelly. Next time I lean on a woodchipper blade BCH will definitely be my go to!

Very bad customer service I haven't seen such bullshit in my life . They need to review who they…read morehire

This is the worst hospital ever! They packed up all kinds of tests to make money.When it was over I…read moreasked them why they never tested me for my original complaint but tested for everything else.The answer was that requires a separate test.I have never seen in my life a place that is this deceiving.They even laughed in my face about it!