Took my 91 year old mother to the Newport Highway urgent care. She is an established patient with…read moreMulticare, so I know they can see her records. Mom was put on a 10 day course of antibiotics by her multicare primary care for a cyst. On Saturday, she developed a urinary tract infection. Took her to urgent care where she was given a 3 day course of another antibiotic with instructions to stay on the original antibiotic. On Tuesday, received a call that they needed to change the antibiotic for the UTI, because the one they gave her wouldn't kill the cause of the UTI. OKay. No problem. So now mom has been on 3 different antibiotics within 7 days. Friday night, mom developed a yeast infection. Called the urgent care Saturday morning to ask for a med for this because she was very uncomfortable. They called in a TOPICAL cream (nystatin) for this and told me to buy OTC monistat. Topical nystatin is not going to cure a vaginal yeast infection. Mom is 91 years old and has fairly severe scoliosis, so suggesting she would be able to use monistat insertables is beyond laughable. The other option was to bring her in for an appointment. Why? So they can make more money? Her primary care Dr had said to call if she developed a yeast infection from the antibiotics, but since it is Saturday, that is not an option. So my 91 year old mother gets to suffer another day and half before we can contact her primary care for an oral medicine!

I would give them no stars if I could. The receptionist was rude and told me I had a $55.00 co-pay…read morewhich I then called my insurance and my co-pay is only $20. After I talked to the receptionist again after hearing the phone call she old me that my appointment was already canceled and to make a new appointment. Don't go there!!

Have always gotten great help here and the doctors and nurses are kind and caring. The wait has…read morenever been very long .

As soon as I got in, I was greeted by front desk and was checked in very quickly. Everyone was able…read moreto honor my appointment time (even though there are no guarantees that there would be no wait). I felt heard by my doctor and he was able to address my concern.

I've never been in and out of an urgent care so quickly! I'm still in shock at how 'express' this…read moreplace truly is. I made a same day appointment one morning and was checked in immediately after I arrived. A staff member was waiting to take me back to a room before I could finish putting my debit card back into my wallet after paying my copay. I was in and out within 10 minutes and was able to fill my prescription next door at Rite Aid within 20 minutes after finishing my appointment. I've been to several urgent cares in the area for myself or my children and this was by far the best. I'm so happy I gave it a try and I will definitely be utilizing this location in the future when we need urgent medical care. Highly recommend!

My daughter came in with a painful lesion in her back, the technician who checked her in, would not…read morelet her take her bra off, even though it was painful to wear it. When the doctor or PA lanced the infected lesion with a needle, instead of putting the needle in a safe place he held it in his hand while squeezing the pus out of the lesion. My daughter was sobbing, so I reached around her back to comfort her and poked myself with the dirty needle. I told the doctor/PA that I had poked myself with the needle, and that it was bleeding, no apology, no response, he did not even offer me a Band-Aid! I sure hope my daughter did not have MRSA! He put her on an antibiotic.

I thought I had made two separate COVID testing appointments through the Solv app, one for me and…read moreone for my husband, but one of them didn't go through. When finding this out at check-in, I was cranky and rude when I shouldn't have been. Suzanne at the check-in desk was still professional and polite despite my behavior and sorted the situation out. She ended up getting it to where we could both be seen even though COVID testing is busy and we didn't both have appointments. Also, our medical assistant, Kellie, and Dr. Frey were both very nice and made us feel comfortable during the visit.

BEWARE! I left the review before this and was told to call the number listed. I did and was told I…read morewould get a follow up call. Never happened! I talked to the clinic directly and they agreed that was a mistake and told me I would get a call back to fix it. Never happened. Basically getting the run around. Make sure you are fully aware of the charges because the can bite you later. Basically false advertising! I would expect that they would at least follow up and give me a call back.

First Doctor to actually explain what my labs meant in detail and the correlation to symptoms I was…read moreexperiencing. If there was a test that I could manage myself (e.g. high cholesterol) he explained how I could help myself or, if I chose, I could take cholesterol meds until it lowered. The office staff are friendly and don't rush you through the visit. I highly recommend Family Medical Care in Hayden.

Excellent care, wonderful, small staff. Personal attention to detail, and encouraging words, I…read morecan't say enough for a doctor Torquato and his staff at Family medical care in Hayden Idaho.

0 stars...after being referred to this practice by my OB...my husband physically went into Susan…read moreAshley's office to inquire if they took our insurance and were accepting new patients...we were told yes...and proceeded with changing our primary care provider... First, I scheduled an appointment for my daughter (6) who has had a chronic cough to insure she is seen first and we received a text message reminder of the appointment. Next, after receiving the appointment reminder above and still needing appointments for the rest of our family I called the office to schedule a second intake appointment for me and my other daughter (they will only do two intake appointment per family at a time)...during this phone conversation I was not only told that they were maxed out for patients with our insurance and refused us service... they also proceeded to cancel the appointment for my 6 year old... Being confused by this I asked what would had happened if I showed up for the appointment that had previously been scheduled and confirmed and I was told they would have just turned us away the day of the appointment. I found the staff to be very dry, rude, and uncaring about a situation they had caused...their advice was to call my insurance company...they gave no recommendations for other practices or ways to get help for my daughter who needs to see a dr sooner vs later...and now we have to start the process over...which can take up to a month The next day my husband went back to the office to speak to someone and clarify what happened...they had closed early based on hours posted on the internet...Their website says 5:00, their Google info also says 5:00, (it was 4:45)...my husband also noted the hours were not posted on the door. Furthermore, I called the office twice before this happened, and they never returned either call and she is still currently listed on our insurance website as accepting new patients.

Absolutely horrible experience. Rude staff, hard to get anything accomplished, multiple callbacks,…read moremistakes. No good management and badly disorganized. Read reviews, all similar experiences. RUN, from this Place!

Ive honestly been here a fair amount over the years; my doctor is hard to get into in a timely…read morefashion, & I've always been able to rely on Providence for reliable & compassionate care. I will say the wait is long upon occasion, but that makes sense given the fact it's urgent care - that's fairly typical everywhere. The staff is consistently friendly; I know they're always doing their best to help patients in an efficient & thorough way. Having kindness & patience towards them goes a long way, & goodness knows they deserve it. They are very thorough with any testing, x-rays & the like. I always find they take time to answer any questions, & I appreciate they make sure not only to address my concerns but also make sure I understand how to go forward & what is going on. I truly appreciate all the medical staff here, they have really had my back time and time again.

Horrible experience at this urgent care. Took my son in after a week long sickness with another…read morefever spike. He had low oxygen in a healthy kid and that was never addressed. Never offered a breath treatment or chest xray to check for pneumonia. Sent home to take OTC meds which did nothing til we had to take him to our pediatrician a few days later to be diagnosed with walking pneumonia and given steroids to actually help him breathe. Absolutely horrible care and neglect! Do not recommend. What a waste of time and money!

My husband fell on ice and I made an appointment. Our wait time was very short and every staff…read moremember was pleasant, professional and did not hurry us. I would recommend any of their urgent care facilities. We were in and out in an hour. The outcome was great.

This urgent has very long waits, the staff are unprofessional, and it doesn't matter if you check…read morein online. It is really difficult when you are expecting an illness or an injury to wait excessively while staff are joking and high 5ing each other in the background. I decided to give them one more try and it was the same story. I left went down the road and was called back to its 15 minutes. The staff at NW urgent care seem like they just don't care.

Do not go here. I sat in a room for two hours for an accident that caused an abrasion on my nose…read more When the provider finally walked into the room she took one look at me and said, "I can't help you go to the emergency room." I was then charged a bill of $300 for nothing. I had to go to a local emergency room and get charged twice-- but hey, at least the emergency provided care. I always try to save a trip to the emergency for real, life threatening situations in order to keep wait times down for those who actually need it, but unfortunately I don't think that that is something people who can't afford to be double billed should do.

I always know what to expect, especially for the wait times. Sometimes it does take a while. The…read morefront desk staff and providers are exceptional. They are knowledgeable, professional, and friendly. The only thing I don't like is the number of entitled people who show up demanding to be seen first.