From our first telephone encounter with Jayden thru install with Leo and Anthiny, we ate absolutely…read moreblown away by their excellent customer service. We highly recommend their service for high internet and TV.

Wireless internet providers provide internet by disseminating bandwidth via radio frequency from…read moremultiple towers. Those towers have a max output and data usage based on the amount of people on the network. The only way to provide the promised bandwidth is to have enough back end systems to support the amount of users on a single tower. However, TISD has over sold their hidden valley tower. I have been discussing, and arguing with tech support from my second week of getting TISD. I've had it five months. I spoke with the supervisor, and multiple tech support agents, in tech support, and they always have an excuse for why I only get 0.5-1mbps in the evening every day. I pay for 8mbps. I've done my part and replaced routers at home, reset them, run countless speed tests, etc etc. The supervisor told me that the technology is like "The Wild West." If it's like the Wild West, don't promise things to your customers and deliver substandard service. Plain and simple TISD has oversold their towers it appears. They don't have the back end equipment to support the amount of users they have put on their network. That means the end user only gets a portion of what is promised. At first my service was great but now it's unusable in the evening. I'm terribly upset with my service from TISD, and customer support is sub par. I finally ended up writing this review to alert others looking to purchase TISD.

Ok for starters the first time that I had suddenlink it was horrible. I'll be restarting my router/…read moremodem 8 times per day and would have to call for the service being out constantly. Then I would talk about it and someone asked me "well what will you do without the internet?" In a condensing tone. I switched providers with that. And the price went up and up. I simply couldn't afford it anymore. 1 star easily. Then got them back. There was this one tech guy that came out and set something up but then it never worked so I called again and this other guy came out and fixed it and we got to talking and he said it was like he was fixing up his messes. "You have to know what you are doing" "I know you're new but come on man" Internet for me is an enjoyable luxury not a need. I literally use it for online gaming and streaming. I've been without it for years before. It's gone up $10. I'm hoping that I can still afford it in the future. But if I have to cut something the internet would be the first thing to go. As much as I enjoy being online it's not a need but a want. The only time it's actually been out for me is when the actual place has an outage but it wasn't their fault at all. There was a bad storm to which I hope the people there were ok. 3 stars cuz it's alright. I stay connected and just have to restart my router a normal amount. They even had the BBB come after them with a lawsuit for price gouging. Honestly I'd choose another provider if you are able or just find a way to use your smart phone. There's an app called net share that allows you to have an unlimited hotspot if you have an unlimited data plan. Also the apartment has free internet with the office so I could always just go there with my laptop, download games and be good to go playing offline like before.

I have never had this many issues with suddenlink. When you have to save the phone number to the…read morestore on your phone "favorites" list, there's a lot of problems. The bills keep rising and the service goes down seems like. I never want to use them again.

When your internet goes down they don't make much effort to fix it…read moreOur internet has been down two days due to something that was damaged in our area. They have yet to send someone to fix it. According to their local person, all the "big" bosses were contactacted and a team may be here tomorrow.

The wireless service is unreliable - we have had the service for 10 months - experiencing outages…read morethat span 10 min to all day several times a month. Go to other providers if you require reliable service like in work from home scenarios.

We had Optimum services for several years and continued to be disappointed with them. The last…read morestraw was porting the phone number that my wife has had for over 50 years. Optimum refused to transfer the number to our new carrier and then had the nerve to say to reactivate the service with them and pay 65 dollars a month then attempt to port the number again.

Worse tv service ever. Cuts in and out, Always error messaging. Can't connect to dvr…read more Stuttering channels. Cuts out in middle of watching something to do "update" at prime time. Internet seems do go out every night for a quite long period of time. When you need security to work, I'm "offline". Time to change over both Internet and cable. I'm tired of these continuous issues.

Perhaps the biggest joke in Seguin. Horrible service! Look for any other option. Aluminum foil, two…read moresquirrels and an old radar dish...anything is better than the garbage they push.

Service started out decent. Over the last 18 months it has degraded to the point that it is…read moreunusable after 915pm every night. You can almost set your watch to it. My internet goes up and down in speeds ALL day long. When it drops its almost unusable. With all devices disconnected and only my Apple TV and iPad connected too. I have sat on the phone for multiple hours / attempts with tech support. It's either good support or horrible. No middle ground. The last attempt they split my band it worked for maybe 48 hours. Maybe. Also during one service call I told the tech I rescheduled but give me a moment, I'll put the dog up etc and you can do your work. Walked out front 60 seconds later and the tech was talking to another person in a GVEC truck and said loudly "this mother F just cancelled... ATT is true fiber 1K speed, not 200. My bills is also now 60 not 80. We are all done here GVEC. Take your rude techs, horrible service, and junk equipment and stick it. That is all.

"I'm not at liberty to say..." is their favorite line at this store when you call them about any…read morephone. Fuck you, you bunch of idiots, I'm not driving 30 miles to your store just to be told no. You paying for my gas? You going to give me a sweet discount for my inconvenience? Get your shit together and just answer the damned question. Assholes..

Pretty friendly and awesome customer service! The workers there make sure you don't have any…read moreunanswered questions and are always ready to help!