Called to ask about a part and shipping information. The representative was helpful until I mentioned the price was out of my budget. She immediately hung up on me while I was still talking. That's extremely unprofessional and unacceptable customer service. If a customer can't afford a product, that doesn't mean they deserve to be treated disrespectfully. This company needs to do a much better job training its customer service staff. read more

Extremely poor service received from this "business" I ordered a very expensive part and paid for expedited shipping...it did not arrive in that time frame and I heard nothing..I had to call them and was told it was on back order for another month ... I had to contact them to find this out ...wow..canceled and moved on ...do not recommend read more

I tried to order a replacement part for my GE refrigerator on the website. There was no induction that the part was not available. weeks later, I inquired about the status. They said there was a delay and said it would ship in a couple of days. Four weeks later still no part, just excuses. I asked for a refund. We will see how long that takes to receive. read more

I ordered an appliance part from PartsWarehouse. The part needed was out of stock everywhere else and I had been sent the wrong part before. Their customer service was very helpful and walked me through the process of what I needed. We placed the order and I got the part in very quick time. I really appreciated the personalized care I received and will be using them again. read more

I needed vacuum bags and they were out of stock everywhere. PartsWarehouse had the replacement bag so I thought I would try it out. I could not be more pleased! The replacement was just as durable as the original and I received my bags in 4 days! I will be shopping here again. read more

I ordered a filter for my hoover upright and not only did the part never ship, they never contacted me to let me know, and only refunded my money once I contacted them. Awful company read more

Vac Parts Warehouse - Appliances Near Me - Rockwall, Texas

No, Never again! Ordered a part on September 3rd. Still had not recieved by the 10th. Called and was reassured that it would be at my next destination waiting for me by the 13th. It never arrived. This was after I paid $12.99 for "expedited" shipping!!! I live full time in an RV, traveling across Country. I COUNT on honest, prompt service. They never had it in stock, and never mentioned it. It would never arrive at the destination they said it would WHEN they said it would. These folks are not honest, the business is not run well, the customer service, although polite is completely inept! Go elsewhere people. I'm so dissapointed! Save yourself the hassle. read more

Ordered Dewalt sander replacement pad April 21 @ 11AM Part has not arrived as of May 6 2020. Unable to get a response from "live call" . No response... Price was $42.00 found same at local Home Depot for $18.00... Will not be using this company any time soon! Bob Johnsen Columbus GA read more

I have a 17 year old Dyson vacuum that works great, but the hose finally tore. Dyson official showed no luck. Ordered a "real OEM" off Amazon, but it was a obvious knock-off and ripped apart on the first use. Sent it back, and then found Parts Warehouse. Ordered the hose, and didn't hear from them for several days, but my card was charged. Looked online and saw some bad reviews, and called. They called me back, and said it would be shipped the next day. It was in stock. I got it a couple of days later, and it actually is a genuine OEM Dyson hose, and it works great, didn't tear apart. I'm very happy with this purchase and company. The hose had a new part number that replaced an old number, so maybe that was the problem with other places I checked. I will order from PW again if I need another part in the future. read more

Nice Site if you know about mail delays , its not parts warehouses fault ...oh and customer service ...not since the 80's has any customer service been good anywhere , thanks to outsourcing ...so with that said , order your part , quit cryin wait your month and get er done ... read more

Ordered 2 filters for the same vacuum & paid for FedEx shipping. Then ordered one of the 2 filters by itself by fedex. Then the 2nd filter came the next week by regular mail. Received NO communication as to when the order was going to ship or why they were shipped separately. Requested a refund for paying for express shipping and not receiving the order express. They refunded the DIFFERENCE between expedited shipping and regular! Ridiculous. read more

Order a part from partswarehouse and what a joke, order in May and had to call in june told I would have it by 6/24 call on 6/29 and was told estimated delivery 8/3 Call the Agi Fab manufacturer direct after canceling the order and got my part in a week PWH said they were out of stock, they had 70 blades in stock, must be a credit issue or something, terrible customer service, somehow they have their own review showing 4.9 reviews but if you look on BBB website they have many complaints Never again read more

They sent a part for a Bissell carpet cleaner, not a Dyson vacuum. Trying to get someone to call you back is a nightmare.

reading your reviews answers most of my questions ordered bag for grass blower they sent miniuture dust bag and finding out is real hard to get reply.charged 25 dollars for item. not sure if they will reply??? read more

My father ordered a part on 1/19. They said it was in stock and would ship that day. Call them on 1/31 and ask for tracking number. They don't have one, and said "It just shipped today - we had to get it from another warehouse." "Another warehouse" is obviously spin on them never having it, and they ordered it from the manufacturer. No idea if I can even believe them that they shipped it today, as they still cannot provide a tracking number. Now they are saying to look for it in another 5-7 days by mail. Amazon has the same part for $6 less, and with free 2-day delivery. read more

Ordered an oil dipstick for my riding mower. Got an order confirmation immediately. A week later I had not heard anything more so I called them. They did not answer so I had to leave a message. Surprisingly, they called me back. They said that the part I had ordered is no longer available. I told them that maybe they should have notified me of that. The woman said they had refunded my PayPal account but so far that hasn't actually happened. I'll give them until tomorrow. If the money isn't refunded by then, I will grab it back using PayPal. Won't ever consider doing business at this place again. read more

I own several different pieces of power equipment that I use to maintain the exterior of our home and I do all the required maintenance on the equipment. I recently purchased several different parts from Parts Warehouse. It was easy & simple until it came time to deal with a replacement pump I purchased from them that turned out to be defective. First of all, there customer service employees suck at being professional, when it comes to returning phone calls. They are absolutely the worst I've experienced. Even when I pressed for a supervisor on one occasion, I was guaranteed that I would hear from someone that day. It didn't happen. It took almost two weeks to get the replacement pump for the defective one.There are other companies I will deal with in the future verses going through Parts Warehouse, where you're guaranteed not to get returned phone calls when issues come up. read more

Cheat people ever, I did order with people online they never answer phone call Try to send them emails and ask about my items as I order online on the 5th of Sep 2018 and pay extra for first class shipping was a Total of $460 and still not get the Item till now and the said wait 60 business days and the cheat on me when I order as waiting time 10 to 18 business days They doesn't want to check where is my item and doesn't want to refund my money as well Please don't use this people as they are scam cheaters Please contact me if you need any evidence of purchase and proof of Emails read more

Ordered a small part for vacuum repair on 3/28/19, credit card charged immediately. No info provided for when it would be shipped, so I emailed them, they said "manufacturer is currently replenishing their inventory ", followed with "your order is estimated to ship on 4/26". I thought ok, be paient,... 4/26 came and went, no updates, nothing. Emailed again on 5/12 to ask for an order status, another identical email was sent saying new estimated ship date of 5/27. That date also came and went, no updates, nothing. Sent a request for refund. Only positive is they did give me my money back. I would highly recommend trying to find your part somewhere else. read more

Never received the product I ordered and received no communication from the seller indicating any delays.

Choose this place because they said they had the part available as opposed to amazon which was out of stock and would be available in about a week. So order the item as i thought i would get it within a week. Now its 9 days later and they just made a shipping label a day ago but havent shipped it out. Which i suspect they just made as i called them to inquire about the item. 9 days without vaccuuming is really getting to me. Thanks parts warehouse for this inconvience. Also amazon was cheaper. read more

I ordered a rip fence for my RTS21 10" table saw by clicking on the parts list link for my table saw on the website. It was listed as part number RY-089037011704. I received the rip fence and it does not fit my table saw. The part number I received is RY-089037007706. It is also incorrectly listed on my order (Order#: 1725953). The plate throat I ordered (from the same parts list) is correct for the RTS21. This is the second problem I have had with this order. The miter lock that I ordered for my miter saw was unavailable and I had to order one from another company and pay for shipping. Their resolution was for me to pay to ship the wrong part back and purchase the correct part. The customer service representative (jennifer) was very aloof and did not care when I told her I would order the part from someone else. I have paid more in postage than the cost of the parts. read more

Found this company when searching Google for tools for my aging vacuum. Great website, excellent customer service and reasonable prices. They follow up by email with you once an order in placed giving updates. The website has a "my gear" section and I had placed my selections in there because I needed to speak too customer service. Received email informing me the items were still there. If you are looking for parts for any appliances, check them out. read more

Sent me a damaged part, absolutely excused themselves from coming to an amicable solution. Rude customer service.

Paid for the overnight shipping. Except they didn't ship it for 10 days. Not sure WHY they took the additional dollars for the overnight shipping charge..... read more

Company is less than truthful. Upon ordering part clearly marked as shipped within 3 days. Ordered on the 5th of June, called to see about shipment and was told it will ship on 6/12 and that Ishould recieve parts by 6/18. Talk about bait and switch. No matter how you look at it, that's 10 business days, not 3 and a full 13 days. Kinda ridiculous, and shady. read more

Would not let me return the part I ordered. Installed it for 2 minutes are removed it because it wasn't the issue with our vacuum. Waste. Was going to order a part for our refrigerator, but that isn't going to happen now. read more

Ordered 2 belts for vacuum + 6 dollars shipping fee was told would deliver on 4/5 I waited until 6pm then called fed ex they said they transferred to post office and no longer had item I contacted post office they had not received either contacted part warehouse the had me wait until today 4/15 to put trace on item then I should wait another 7-10 business days. So I asked for a return will not use them again. read more

Ordered a part in April, credit card charged the next day, 7 weeks later, still no part. Called and spoke with Ron, he informed me that the part is on back order from manufacture and will ship in August. Would've been nice to know that either at the time of purchase (they should know what they have in stock) or at least notify me once they knew it was backordered, neither happened. Why? Because they already charged my card, which shouldn't happen until they ship the item. Ron, who was very nice, quickly agreed to re-funding my credit card, thus 2 stars instead of 1. I understand "just in time" supply chain management and that it's expensive to warehouse (pun intended) every part in their catalog, however, technology exists where they should know the availability of products from their own inventor and their manufacturers, in real time. Charging my credit card before having the product in hand to ship and not notifying me after the charge that the item is backordered for several months is what I consider to be very poor customer service, especially since all of that can be automated. Parts Warehouse needs to do better. read more

I ordered parts from this company and 1 of the 4 items they sent was the incorrect part. I picked the item from the same model number (it's all on the same page). When I contacted them and sent pictures, it clearly proved the part was not the right size. Initially they admitted the wrong part was sent. When I asked them about sending it back, they stated I would have to pay a re-stocking fee and the shipping costs to send back AND the fees to send the correct part. When I pushed them on how 3 of the 4 parts were the correct parts (all selected from the same model schematic) I was told it was my fault. It would be different if all 4 parts were incorrect and I obviously made a mistake. I recommend not doing business with a company that is going to send you the wrong parts and rip you off. So, now I'm stuck trying to find the correct part after I have the incorrect part lying around because I wouldn't pay their fees and they wouldn't accept any liability. Also, when you look at the reviews on their "customer reviews page" you'll notice that no negative reviews are posted. Hmmmm...not a coincidence. read more