Isaiah was our repair tech. Was super impressed with the fast response, professionalism and…read moreknowledge he came with. He fixed our issue quickly and provided tips to prevent future issues, super friendly and customer service oriented. Definitely will be using this company and hopefully same Tech again.

Don't call this 1-888 number! It's a scam. I saw the local number and thought I was getting a…read moresmall business in the area but was directed by their website to a 1-888 number. When the technician named Jordan came ( for a $135 fee) he diagnosed my dishwasher and washer repair and after a conversation with his "boss" quoted $875 to fix them. When I told him I wouldn't pay that he said "how about $400". I showed him the door. Then I went in Angi's list and a repairman name Kaje called me back diagnosed my problem from a video sent to his phone and said it wasn't a problem at all I just had the dishwasher set incorrectly. He told me how to fix it over the phone and it working perfectly. (My bad). The door to the dishwasher still needs a new spring so it won't fall to the ground when opened and he is coming to do that for $75. The first "technician" was clearly a part of a scam system using the toll free number listed on this website.

Joe was amazing; he was responsive, kind and zippy. Our lower gas oven had been out of commission…read morefor a while, we discussed the problem over the phone, he secured the part from out of town, and came right over. Joe fixed the oven in less than an hour. He was clear and up front with the pricing, which was very reasonable. He will be our "Go-To" appliance guy from now on. Highly recommend Joe and Better Appliance Services. Thank you Joe!

Called on a Monday about our dryer which had stopped working. The owner, Joe, not only answered…read morethe phone himself but was able to fit us in same day. Luckily the problem turned out to be something easily fixed. He was able to help us get the part at a good price and even showed us how to switch it out ourselves. I really appreciated his willingness to help us get the repair at a price that didn't break the bank.

A/C is blowing cold air again. Thanks Joe! I have used A-Thompson for years and it is a relief to…read moreactually have a technican show up instead of a sales guy disguised as a tech. They are consistently excellent at diagnosing problems and repairing them at reasonable prices. They never try to up-sell. I highly recommend them.

They were on time and there was no guessing when it comes to communication. We felt like we were…read morethere only clients and that our needs were most important. He took his time to identify the real problem, not the problem I THOUGHT it was. He was thorough and very honest. I would definitely call them again. It was a wonderful experience.

Wade came to my rescue on a refrigerator I bought that didn't work properly. It was a pre owned…read morethat I had moved by a couple of guys with a truck He diagnosed the problem that the doors were not reinstalled properly. So a fix that was $75.00 instead of $700.00 job. I highly recommend these folks. Thanks, Wade.

Was looking for a company to do a few repairs on some appliances, and also give a referral to the…read morehomeowners that bought a home I sold earlier this year. Called and got an appointment right away. Customer service is top tier, and pricing is reasonable. A little different than the way some other companies charge, but in a good way. No surprise labor charges if it takes them extra time to figure out the problem. Will definitely be back, and happy to pass along this referral. Even got some tips on a few things that didn't actually need a technician.

We picked up a used set of Speed Queens that definitely needed some TLC -- think more "haunted…read morehouse soundtrack" than "gentle spin cycle." Thankfully, Tim Tardo came to the rescue like a true laundry whisperer. He literally listened to the dryer for a few seconds and said, "Yep, sounds like a busted drum support wheel." And sure enough, he was spot on. After the repair, it went from sounding like a jet engine taking off to a quiet hum -- like a proper Speed Queen should. And the best part? The repair was a great value. For the price we paid, we now have a solid, reliable machine that runs like new -- easily one of the smartest investments we've made for our home. Tim also took the time to show me a scary amount of lint buildup around the heater coil. Hello, potential fire hazard! He explained that was causing the odd smell when we first turned it on. He gave great advice about routine cleaning to keep things running safely and smoothly. Super knowledgeable, honest, and just a great person to have in your corner when appliances go rogue. If you've got a machine that needs some love, don't hesitate -- call Tim!

They've been my go-to help for appliance DIY for at least 20 years. Why go anywhere else?read more

I've come to Adam the Answerman since the early 1990's when I lived in Mesquite…read more The staff is always friendly and gives solid advice on how to fix ANY appliance. They have helped me out when I felt appliance businesses were overcharging me. Their prices are reasonable. If I can, I take the part that is not working and/or take pictures along with model #, etc. Adam the Answerman has yet to fail me. You will NEVER find more knowledgeable, friendly, and patient staff!! Super folks that are not going to fleece you!!!

Honest folks - they nobody could have repaired my washer for anything lower…read more I live in an apartment and my washing machine stopped working. I could hear the motor running, but the washing bowl was not moving at all. While I knew it was a simple fix - i did not want anyone to rip me off since it was an old washer dryer. I called these guys - they said $70 minimum to have a look at it - I said ok. When they came over, I asserted that if it is simple repair I want to get it done, else I want to throw away the washer. He said, it could be minimum if it is a belt, if not it could go upto $200 for clutch repair. He opened the machine, instantly said he knows what the problem is, took 15 minutes and set it right !! And gave us clear instructions not to load the washer more than 75% since it was an old washer. Overall, I am very happy with these guys !

Arnie was a complete professional. He answered my call quickly and came out the very next day. He…read morehad parts in hand to fix the problem and even a few problems I didn't realize I had, a broken belt and fried wire. He also cleaned out the dryer and motors and tightened a few items that were loose at no extra charge! I felt the cost was very reasonable and when he left the dryer was working better and quieter then before it broke. I plan to use him again if I ever need anything with my washer and dryer again and will recommend him to friends and family in the area.

Absolute trash service. They came out to look at my dishwasher. It took three hours for them to…read moretell me there was a leak. They fixed it and informed me that my dishwasher needed an additional part, that they would order it and call me with the cost and date. They never did. They made me call them, and I was told that the manager (who has never seen my dishwasher) made a note that I needed to replace the unit. The reasoning? They can't order a simple replacement part. If that were true (it isn't), why in the hell wouldn't they call me?! The answer is that I no longer represented a profit for their company. Now I have to start over with a new company, and I haven't had a working dishwasher in over a week. Just look elsewhere. These people don't deserve your business.

Unethical pricing, poor communication, and misleading repair practices…read more I was charged over $700 for a refrigerator repair that failed almost immediately. The company later tried to charge another $1,100 -- including a 115% markup on a part that wasn't even defective. An independent, factory-authorized technician confirmed that my refrigerator is working fine and that the original diagnosis (claiming four failed parts at once) was completely implausible. They also refuse to include part numbers or details in quotes unless you specifically demand them -- a clear lack of transparency that misleads customers. I've opened a dispute with my bank and reported this to KitchenAid and the Texas Attorney General's Office. Be very cautious before doing business with this company.