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    Miramar Beach, FL

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    Vacasa

    1.0 (4 reviews)
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    Five Star Properties Real Estate - Difference between website and reality

    Five Star Properties Real Estate

    2.3(92 reviews)
    1.1 mi

    My husband and I stayed with Five Star Properties twice last summer. The views in both places - a…read morehome and a condo - were breath taking. Both rentals also had pool access, the home a private, heated pool that we greatly enjoyed. In addition to the properties though, the staff was excellent! We had trouble finding the first location because our gps was down and customer service guided us over the phone to the property. We also had a complementary fresh sweet bread and bottled waters left for us during our second stay. I highly recommend a stay with Five Star Beach Properties - they make the booking process (over the phone or via their user friendly website) easy, the properties are one of a kind with state of the art amenities and great views, and the customer service is fantastic.

    Five Star properties should call themselves "No Star Properties". I'm not even sure where to…read morebegin. I stayed at the Scarlett Beach Haven... I'll begin with their customer service...the rudeness AFTER you've stayed with them and they've gotten your money is unacceptable to say the least. I left an item on their property a very expensive wig. My family checked into the same property that I'd stayed at the very same day that I checked out so I had them look for it...once it had been cleaned by housekeeping. It was not located by my family after telling them exactly where I left it...so I contacted Five Star Properties...after days of receiving the run around and of my reaching out numerous times I was told that it was not found. I mentioned to the VERY RUDE representative VANESSA that my first off my family had searched for the wig and didn't find it and that. She mentioned to me that she was the one that initially took down the report...I then mentioned to her that I'd spoke with another representative who informed me that she was fairly new and had never even notified the housekeepers of the wig being missing. Vanessa became very angry and disrespectful to me even hanging up on me. People on this level should NEVER be working for a place where yiu are spending $10k to stay 3 nights. I asked several times to speak with a manager and she refused saying she was who I had to speak with. Again maybe she was having back flashes thinking she was still at "The Waffle House"...no disrespect to The Waffle House"..but I was completely floored by the conversation. Not to mention again, she rudely hung up on me...simply because I insisted on speaking with a manager. There were also issues with the home that we stayed in that I wasn't even going to address with them since my family chose to go there when we left...like the elevator wasn't working (although they sent a repair guy on day 2) the pool jets weren't working...the microwave stopped working and my family had to fix that...and on our last day there the dishwasher stopped working...so we had to hand wash everything...mind you my family checked in there because the place they were staying in flooded and had bugs...smh and they had limited options. Five Star Properties PLEASE PLEASE do better. You cannot charge the kind of money that we spent and provide the service that you've provided. I spoke with Felicity (who I'm guessing did what she could with my request for the search of my wig) and also Taylor ( who told me that Vanessa was new and had not filed the initial report so he did). Taylor was also the one who reached out to inform me that the wig was not found. A wig sounds like a seamless item...and maybe it is but I paid over $1k for it thus the reason for my reaching...which wasn't an easy call for me to have made. AGAIN Five Star do better! FOLKS RUN DONT WALK FROM THIS COMPANY!!! THE HOMES LOOK BEAUTIFUL ON THE SITES BUT THEY'RE NOT WORK THE MONEY OR THE HEADACHES!!!

    Photos
    Five Star Properties Real Estate - Not maintained

    Not maintained

    Five Star Properties Real Estate - Dirt

    Dirt

    Five Star Properties Real Estate - Unmaintained pool

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    Unmaintained pool

    Newman-Dailey Resort Properties - Mediterranea in Miramar Beach features a resort-style pool with views of the Gulf just steps from the beach & Pompano Joe's Restaurant.

    Newman-Dailey Resort Properties

    2.5(33 reviews)
    1.5 mi

    We booked a rental in July 2025 for stay dates in June 2026, paid our deposit, completed our rental…read moreagreement. I received an email from them 3 months before our trip stating that our rental was no longer available and offering alternate rentals that were in no way comparable to what we had initially booked. Will never use this company again.

    UPDATE: NO there wasn't any pool guy that came and did…read moreanything to that pool! That's a lie! The water was still low, dirty and full of debris and bugs! No one came! The bathroom light NEVER worked! I can't believe you would actually try to say someone came. We will never use you again and will definitely NOT recommend anyone else use you. Especially if you're going to lie. And the bugs.....they were alive and tons, I mean TO S under the couch and beds! That place had not been cleaned if forever! Toenail trimmings on the rug so bad you wouldn't even want to walk on it. Dirty rugs! Felt like they had a gummy film on them. You have a 2.5 rating....did you go and lie about all the others bad reviews too? And I didn't even mention the grill outside....covered in nasty gunk that's been on there forever and not cleaned because it was there the first time which was over 4 years ago. We didn't use it then because it was disgusting and this time too! You need a new cleaning crew and you need to stop lying!

    Photos
    Newman-Dailey Resort Properties - Located along Scenic Hwy 30A, Sanctuary at Redfish, managed by Newman-Dailey, overlooks a coastal dune lake and the beach.

    Located along Scenic Hwy 30A, Sanctuary at Redfish, managed by Newman-Dailey, overlooks a coastal dune lake and the beach.

    Newman-Dailey Resort Properties - Hidden Dunes Beach & Tennis Resort in Miramar Beach features an award-winning Tennis & Pickleball Center, lush trails, 3 pools, beach access

    Hidden Dunes Beach & Tennis Resort in Miramar Beach features an award-winning Tennis & Pickleball Center, lush trails, 3 pools, beach access

    Newman-Dailey Resort Properties - Jade East Towers in the heart of Destin features Gulf-front pool, hot tub, fitness center & direct beach access

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    Jade East Towers in the heart of Destin features Gulf-front pool, hot tub, fitness center & direct beach access

    Vacasa - vacationrentalagents - Updated September 2026

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