NEVER EVER agree to rent your home on Vacasa. I have never seen such an inept business. They left my toilet running for a month and took no responsibility. They let renters have both sets of keys, with no backup, so they locked themselves out and I got called in the middle of the night and the Vacasa manager had NO BACKUP KEYS. The never took the garbage out. They rented my place for the minimum amount during spring break. They charged me$315 to initial cleaning even though it was already clean. They kept $500 deposit from me and wouldn't return it after I fired them DO NOT RENT WITH VACASA. ITS A SCAM. read more

Unfortunately we received an email / text less than 24 hours from the time we were supposed to check in that the place was unavailable due to a pipe burst. After trying to find a new place with them we were hung up on multiple times and very unhelpful customer service we eventually had to just ask for our money back. Here's to hoping we receive it. Very unfortunate but they could have handled the situation better. Their relocation service was not a relocation service at all. read more

Updating my review now that I've finally received my refund check. On July 19th, Molly who responds to these reviews had told me they were processing my check and I should receive it in 4-5 weeks. 5 weeks passed, and nothing showed up in the mail. I reached back out to Molly only to be told they never actually processed my check, and once again she tried to claim Airbnb had processed my refund. She knows very well AirBnb does not have that power, so once again I had to send her the screenshots from Airbnb proving they did not have that power. Then I was told it would be another several weeks before I received my check. I'm really not sure how the people who work at this company can sleep at night. I would never dream of treating customers so poorly. Truly disappointing. read more

Vacasa - Vacation Rentals Near Me

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Selby Knoll Guesthouse, Lake Coeur d'Alene The only pan was not clean, with baked-on crud that hadn't been scrubbed. The refrigerator made squeaking noises. There were ant traps out and so the owners knew the place was infested with ants. The only toilet was crawling with them. We took video and pictures and had to vacate the premises but they refused to give us a full refund and Vacasa did nothing to help us. It also took a week and a half to get a response, with me constantly calling. read more

Vacasa - The place was infested with ants and the toilet was crawling with them. We asked for a full refund and they denied us. - Vacation Rentals Near Me

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We stayed in the Sea Pines community of Hilton Head, SC. Plenty of good things to say about the home we rented, however, we did encounter a few problems: the grill ignition was broken, the propane tank valve was stuck shut, two kitchen cabinet drawers are completely broken off their hinges and can't be used (and hit our guest in the head when it fell open), the garbage can was overturned with contents spilled, and the hot tub wouldn't heat. One of the twin bed coverlets also had some crusted material on the underside, and the kitchen cabinet handles had food on them...so not exactly "COVID clean." Most frustrating was that, as we had problems, I made several calls to the helpline, but got through only once. In one instance, I was on hold for 35 minutes before finally hanging up. Vacasa upper management was unsympathetic, and essentially told us that we waited too long for our complaints to be valid (i.e. I should have spent 60 minutes on hold if that's what it took to get through). The experience did not put us off on Sea Pines/Hilton Head, but I'm leery of Vacasa. read more

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Nonresponsive to problems. Does not report any part of a review that is negative only complements. We won't be using them ever again. Our rental had no heat and it was below freezing outside. They just ignored us. read more

Glad we found this space to rent for quick weekend getaway to Garibaldi, Or. We were located near the crabbing docks and decent drive to Netarts for some clamming. So great it had so many restrooms so peeps weren't fighting over showers :) One of the tubs I noticed had trouble draining as you were showering though (restroom located in hallway on 2nd floor). Loved that living room was spacious and open to kitchen. Nice big dining table to spread out foods and dine. Bedrooms are on separate floors so you can retire to room while the others hang out upstairs. One of the bedrooms (with basketball hoops) is located on 1st floor and you must walk through garage for access. It does however have its own slider door out to little patio area. All in all my group was happy with this space and location. The place seemed updated and maintained. Def look forward to next beach trip...will look up if space is avail :) read more

Vacasa - Vacation Rentals Near Me

Today is 6/22/22. There has been no resolution to this issue. Only back and forth with employees who clearly did not want to help. The last person we spoke to sent pictures which I've attached. Those sneakers are in horrible condition. I definitely did not have my sneakers like that during my stay in Maryland. I had bought my sneakers about a month prior to this trip. No way would i have had them in this condition in 30 days. And After this last conversation no one else ever returned our calls. We tried to get reimbursed and no response. I'm still contemplating small claims court, these sneakers were $95 and I've had to repurchase them. I DO NOT RECOMMEND THIS AGENCY. PLEASE TAKE YOUR BUSINESS ELSEWHERE. read more

Vacasa - I had my sneakers for a month prior to my trip. They were in excellent condition. - Vacation Rentals Near Me

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We booked on February 5, 2023, to stay in "The Orchard Lodge" November 9-14, 2023 "The Great Dogwood Manor" November 10-13, 2023. We received a call on November 3 @ around 4:30pm notifying us that our cabin had been cancelled . We have been renting these same cabins since 2019 Stony Brook informed us that Vacasa has known since May that they lost the contract on these properties and needed to send our reservation over so they can block off our dates on their calendar. Vacasa DID NOT send our dates over to be honored. They sent them Wednesday November 1, by that time it was too late, someone else had book our cabins. Your Sevierville TN team not only cost us our cabin by not communicating, they also lost money for your company because they were willing to let you all keep 30% of all of the bookings. YOU RUINED OUR FAMILY VACATION!!!!!!!! read more

I am absolutely flabbergasted at the lack of service I have received from this company after the terrible experience we had on the night we checked in. The home had not been touched since the previous guests checked out. There were towels, dirty bedsheets, and trash throughout the condo. We arrived at 5:30 with three small children, and it was extremely cold outside while we were forced to wait for the cleaner to clean the entire home. I have never experienced this level of customer service before. I will never stay with Vacasa again and I will never recommend it. It's not okay for a company to ignore customers when they express a concern. I gave them ample opportunity to rectify this situation. No one would call us back that night, even after telling them we spent an hour and a half looking for a chirping smoke detector. I've expressly told them that I wanted to give them the opportunity before I wrote a scathing public review. This burden should not be on the customer. This whole experience has been unbelievable. We had a huge dinner planned for the night we arrived. We were only able to start dinner after 7:30pm because that's when the cleaner was finished cleaning. And she didn't even have a vacuum! We did not have clean towels - she had to leave them in the dryer and they were still damp (The cleaner was very nice and she did her best - this is not a reflection on her at all). We finally got someone on the phone that night and expressed our concerns - he said he'd call us back and never did. We asked to be moved to another condo, but there weren't any available. Then tonight, 1.5 months later, after reaching out to them multiple additional times, they responded with this unbelievably callous response: "We sincerely apologize for the inconvenience you experienced during your stay with us. Our local team has provided an update regarding your concern. The photographs of the unit were taken before the cleaning staff had a chance to clean it. Due to the weather and high season, housekeeping was delayed, but they eventually cleaned the unit for you. We regret that the smoke detectors were not replaced, but they would have been if it had been necessary. We hope to provide you with a better experience during your next stay with us. Thank you for your understanding. If you have any additional questions or concerns, we are always here to help." So apparently Vacasa thinks this type of experience upon arrival and subsequent treatment is acceptable. I disagree. read more

EDIT: Molly C has generously offered to have us DM them to continue talking, however you'll notice there NO WAY to DM their business through Yelp. We are still completely unsatisfied. Unacceptable. If you like COCKROACHES, ants, dirty counters and floors, and empty promises then you'll love staying at places owned by Vacasa. Their 'Premium Clean' promise means nothing. As soon as we walked into our rental there were dead cockroaches on the floor that I had to vacuum up. Not only have we found multiple other dead cockroaches, but we've killed two live ones IN THE TWO DAYS we have been staying in our rental in Moab, UT. There are also tiny ants all over the kitchen, including some of the counters. They at least have a few ant traps out so something (very small) is being done there, but that is still unacceptable for the prices they are charging plus an added cleaning fee. We have called twice to request help, the first time waiting 15 minutes and the second waiting 1 hour on hold, wasting part of our vacation having to call multiple times that shouldn't be an issue. Both times the people have said someone is coming the next morning or within the hour to spray for cockroaches. And guess what? NO ONE SHOWED UP. We asked for a return of the cleaning fee (as obviously this place is NOT getting cleaned the way it needs to be) and I was only given a vague answer about passing the info on to the property manager. They are failing to provide us help. It's disgusting and I will never ever use Vacasa again. See the photos below for the dead cockroaches. Unfortunately Yelp won't let me post the video of the live cockroach scurrying through the kitchen as we cooked dinner. read more

Vacasa - Dead cockroach under the kitchen table - Vacation Rentals Near Me

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DONT USE. Everything was good....until it wasnt. I have been trying to get a claim for an accident incident at one of their properties for almost 4 months now. They submitted my claim, gave me a claim number and now want nothing to do with it. The many, many people I spoke to at Vacasa all say they cannot call or get involved with the insurance company... "it is between me and the insurance company" The insurance company wont return calls or emails and Vacasa, at all management levels will not get involved. My contract is between me and Vacasa.. not the insurance company; therefore Vacasa should follow through until the claim is settled. They simply wont. I am awaiting over 10K in medical and other costs to be reimbursed. read more

This was our first time staying at this property and God willing this wont be the last. It was a great location to the slopes for quick and easy access. All the amenities in the house felt and looked brand new. We had 4 adults and 2 children and we fit very comfortably. I have zero bad remarks and can't wait to rent again very soon. read more

Vacasa - View from the balcony at sun up. - Vacation Rentals Near Me

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The customer service of this company is bewilderingly bad. When things go wrong, you are on your own. I am paying $200+ a night to not be able to sleep because they can't bother to get a property manager or maintenance person over. It has been two nights of this. As a "gesture" and after MANY efforts to reach them (you have to text them because phone takes forever and then some random person sends back the same trite response: "we are still waiting to hear back from the area manager") they offer me a $55 refund. So, I guess I get to pay $355+ for the privilege of not being able to sleep or hear myself think and having to interact with one of the worst set of customer service reps I have ever had to deal with. Steer clear, folks. You're better off at a hotel--at least you can switch rooms if something goes wrong and you can deal with people who have names and faces and phone numbers and are accountable for what they say. read more

We rented a one week house in Ormond, Maine at 10 Heart View Circle. The rental was through the Marriott, but Vacasa is the management company. When we arrived, there was trash in the closet and the garbage area inside the kitchen was filthy. Additionally, parts of the residence were locked off where the electrical box was and a power outage occurred so we were helpless. We contacted them with delayed response not acceptable for $4000 for seven days. When we contacted them to see what they would do for us because of the poor performance and management they offered a joke of $200. I would never rent anything that Vacasa manages nor would I allow Vacasa to manage my property. I was able to contact the home owner by using appraisal district tax information. They are going to quit Vacasa because shady, shady, shady business. The best I can tell is they focus on high value locations with very very poor management. If it sounds like a tourist trap, it is. read more

Wife booked weekend getaway at mt hood for 41st. Via booking.com something came up she inquired about canceling and what fee would be? the cancellation option shown was "abusive" in the manner it did not clearly define the "cancellation costs" and made it "appear" that the refund was $407 when in reality this was not the truth. It was deceptive and lead me to my decision. This steering is abusive. Called right after got email showing they were taking the whole cost to see if could just stay at condo if would have knows we would have lost all the money, the VACASA rep sounded like they were in bed and said I had to call booking.com. They couldn't reverse the cancel or refund anything. Call booking and they inform me they will submit for refund. I think great. Wrong. Called over next few days to get told finally refund declined. VACASA REP SAYS THEY Could HAVE JUST RE INSTATED THE TRIP! What!? I asked and begged both booking and vacasa 2 min after was informed of the cost of cancellation! Days on the phone with booking and vacasa. They tell me can't reinstate or issue any refunds. I can still go same days but they refuse to assist in anyway and just want to keep the money. They don't give the money to the home owners I read. I have spent hours on phone trying to resolve this. And can't fathom I was just robbed for over 400$ for a honest misunderstanding.. I ENCOURAGE EVERYONE THAT HAS ISSUES WITH VACASA FILE A BBB REPORT AND EMAIL And SEND LETTER CERTIFIED TO YOUR STATE ATTORNEY GENERAL. is Mailing address: Oregon Department of Justice 1162 Court St. NE Salem, OR 97301-4096 Email: AttorneyGeneral@doj.oregon.gov ALSO file a complaint with Consumer Protection Toll-Free Consumer Hotline: 1-877-877-9392 FROM WHAT I READ THIS COMPANY HAS BEEN DECEPTIVELY FINANCIALLY HARMING HOME OWNERS AND RENTERS. Time to stop it. read more

Recently rented a property that we've used multiple times in the past. First night was fine until the next morning we found mouse poop everywhere. We had a bowl out with some kibble for our dogs, but the entire bowl was empty in the morning with mouse poop and urine left in the bowl! We then found more signs of mice throughout the home. We notified customer service, they told us someone could come out and clean, but they never showed up. We needed it clean as we had our 4 month old with us as well. When we called again to have it cleaned, they told us that is is commonly known that "mice live in rural areas and it's normal to have mice inside houses". So disgusting, we ended up leaving early, we just can't have our baby being exposed to rodent feces and we had to use the last day of our vacation sanitizing everything. We asked for a refund of the just the last day, they declined. They even had the audacity to ask us to leave them a 5 star review! We left them a review and of course, it was never posted. Don't ever use a Vacasa rental.... read more

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These Vultures have been sending home management offers to my parents who have been deceased for over 2 years. I have contacted them repeatedly to remove him from their mailing list but they continue to inundate me with their junk mail. . read more

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Vacasa is using Airbnb's platform to do some of their rentals. Which is totally fine, but their posts are a little misleading. I have been using Airbnb for years and have never experienced a misunderstanding with a post before. My volunteer group and I found a house with ten beds that we were hoping to spend a long weekend at. Unfortunately, after booking, inspecting the post further, this house was only suitable for six adults and four children. (Woops! ) Just moments after we booked we reached out to see if they could be flexible with their adult capacity... "Unfortunately, no." Their response came 4 days later because of "unusual call volume". We asked if they could refund the $945 because of the misunderstanding. Our planned trip is not for another 7 weeks on a very busy weekend. Therefore, they will have no problem booking it. They will not refund the $945 because of the planning that they have already put into our stay. I spent hours on the phone trying to communicate with them that their post was confusing and doesn't work on the Airbnb platform as it does on theirs. But seriously, they are trying to get your money any way they can. Do not support this company, for they will find a way to cut corners or take your money. $945 for planning for our stay that's in 7 weeks is absolute bull. read more

Decided to write the review as were have been ghosted by VACASA for the last three weeks waiting for some sort of compensation for a holiday rental bad experience in Kauai at Manualoha 201. They initial rental/check-in experience was great, they informed us of of electrical work to be done in the complex where the electrical would be off for a good portion of the day, they advised a full days rental would be given which we felt was fair. Once checked in the disappoints began. The unit is in need of a complete reno for most areas except the bathrooms which were fine. The cleaning was terrible, there multi cobwebs in various windows and corners with dead insects. the replacement fridge , white, has stains all over the door and looks disgusting, the bar stools to be used for the kitchen bad are dirty stained and are dangerous to sit on as in disrepair. I could go on. in reporting to VACASA of our unhappiness they said they would send their cleaners through again. we left for the day and cameback and saw no evidence that the cleaners were in except the garbage can had moved. we again advised VACASA and responses stopped. we cleaned on out own to level we could feel comfortable with. Once home we again attempted to communicate with VACASA with our concerns but have just received reply emails from CSA saying our concerns have been forwarded to VACASA management. Repeated inquiries have resulted in same response. VACASA management has ghosted us. Stay away from anything managed by VACASA. ------------------------------------------------------------------------------------------------------------------ ***reply to your comment to contact VACASA direct*** Amy D. Oct 10, 2024, 6:33PM (10 days ago) "Aloha Jeff, I will resend your email to the management team so that they can reach back out to you. We apologize for the delay in response. Mahalo, Amy" Here is your latest email where i was told of the impending VACASA management response 1o day forward no response. This is the 2nd response, i had a exact duplicate response a week prior to this one and again no response. If you truly are interested in Customer Service, do not send empty emails and messages, respond as promised instead of ghosting your clients!! read more

I recently stayed at a Vacasa and had an issue with my stay. The location was phenomenal, the unit was clean and provides amazing beach amenities. My issue came down to security and how it was handled in a multi unit complex. That being said, Vacasa has remedied the situation with both empathy and ease. I'd also like to specifically shout out, Molly, who went above and beyond assisting me - being a true champion for the company and brand. My trepidation of Vacasa is completely voided because of how incredible Molly is/was. I would highly recommend Vacasa if you're looking to rent for a family vacation. The process is managed expertly and let's you enjoy your vacation the moment you check in. read more

We rented a lake home in northern Wisconsin for 5 days. The first day we arrived we noticed electrical issues. We called that night and they sent a maintenance person early next morning. After an hour or two he discovered potentially dangerous issues and Vacasa forced us to leave the home. They said they would find us a comparable home. They could or would not. I just asked for a refund for that first night. It was them who forced us out, not our choice. They keep stallling. We got a home but it was nowhere near comparable. read more

Upon driving 7 hours for our anniversary, we immediately noticed that the outside of the condo seemed more like a drug house then a vacation rental. The room was filthy with rust on the door fixture. On the balcony there were cigarette butts and the balcony was not secure. I would not even walk into it. I attempted to pull the curtain back and the entire rod fell to the ground. There was hair on the pillows and the deadbolt would not work as it was apparent that the door had been busted in from the outside. This place was scared and unsafe. We waited on the phone with customer service for 45 minutes missing our dinner reservation with no resolution. We found somewhere to stay elsewhere. I am still fighting with their "customer service" as they are refusing to provide any refund. This company is a joke and should not be trusted!!! This was in Lincoln city, OR read more

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This log home in Leavenworth WA. is one of a kind! Beautiful inside and out! It has everything you need for a large family gathering! The property is well kept and the detail inside the home is magnificent! I would definitely rent again and highly recommend. Note if you are a runner- not a lot of areas to gain distance. HWY 2 is very busy. The House is a Two Thumbs up - YES! read more

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The home in Stowe, VT has exceeded our expectations. It was sparkling clean and had everything needed for a comfortable stay including silverware, towels, cooking essentials, etc. The living room offers a tall, open space with a fireplace contributing to a cozy atmosphere, an impressive sound system, and plenty of seating space. This space is perfect for playing board games, watching a movie, or just enjoying a conversation with some friends. Our group has thoroughly enjoyed the rear deck with its gas grill and the hot tub which was ready for our use. A convenient location meant we were minutes away from Stowe downtown. I would certainly recommend this home to anyone looking to stay in the area and I can absolutely see coming back to this home for another stay in Stowe, VT. read more

Vacasa - Vacation Rentals Near Me

I paid for my daughter to rent a rental house on Devils Lake through Vacasa for her birthday. When her and her quests arrived, the outdoor kitchen area had signs out of order, there were green bugs everywhere and nests up in the the loft area. The bunk bed room one of the bunk beds was not put together properly and it fell !!! Someone could have been hurt bad!! She kept calling and calling finally a guy showed up put did not fix the issue. The freezer was broken, there was no book giving the wifi information or the code for the heat!! So they had no heat!! There were dirty glasses when they arrived!! DO NOT RENT FROM VACASA!!! There is no one to help you if you have issues!! Paid alot of money for a very bad experience !! read more

This company is terrible. Canceled our reservation a week before our rental because the owner decided to use it and after admitting they charge the owner's a cancellation fee they only offered to refund our money when all other arrangements had been made. They didn't have a single comparable rental and effectively told us they had a big legal department when all we asked for was to pay the difference on another property we found with the same criteria through a different site. I don't leave bad reviews, but this company needs to go out of business. read more

***Update*** Apparently we cannot post our responses to their response below. We thank you for the kind words and focus on the incoming customers versus the current, paid ones. What a ridiculous response*** We had such high hopes for our home rented for the Thanksgiving Holiday week. When we arrived, the pool/spa was working and house was warm and accommodating. However now as I sit here on our last morning before departing this afternoon, the pool is filthy, the spa is non-operational, the heater is not working (normally not an issue in Carlsbad, but was extremely cold & rainy), the roof started leaking in multiple areas, and the fireplace/open stove are heating the house. We have called and emailed our local property manager, who has now been unresponsive, and the Vacasa customer service, while polite, has been less than helpful. To this point, we have not even had the option of having someone come out as they cannot even reach our "local" manager. And these are the big things...some of the other treats of our stay were: - Multiple lights throughout the house broken/non-operational - Outdoor flood lights non-operational - Garage door opener broken - Flooding back and front decks - Broken door handle to backyard french doors - Two sinks non-operational - Garbage cans sitting in front yard I actually think the house has a HUGE amount of potential and is in a great location. If the owners took notice of how things are being managed, I am sure they would be displeased. We are in discussions with the folks @ Vacasa about all of this, but I don't have high hopes of a favorable outcome. read more

Vacasa - Spa not filling up - Vacation Rentals Near Me

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It's rare for me to give less than 5 stars but here I am. As a long time AirBnB guest and am planning on becoming a AirBnB host, I am grateful for the learning experience in what to do and what not to do with this experience. Communication: The overseas people that you will be texting if you need anything will not be a positive experience. It is all too apparent that these service reps are overseas due to the lack of communication and understanding what you are saying. I had to repeat several times what was going on because their reading comprehension is at a level of a beginner in English. And telling from the reviews, they didn't relay to the host or company that owns this unit things previous guests were bringing to their attentions. For example, a month an half ago someone was complaining about not having the correct password for the Wi-Fi. Same with us when we got in - but they fixed it when I was there after 3 plus attempts to tell them it was the password and not rebooting the modem which was their solution the first several times. The first major problem was the water. The water had been turned off by a neighbor downstairs who was having a backup issue. She should lot of done this as it's against HOA rules. But the maintenance guy came by and turned in the water. We were so thankful for this because I was planning to book a hotel that night because I had an infant daughter who pooped - wet wipes can do only so much. She smelled like poop for a couple of hours. But they did get this fox quickly (I think). Or was it the HOA guy that fixed it. Dunno. Second major problem was the bed. The mattress was thin and my wife and I felt the hard boards underneath. We didn't get good sleep to say the least. I requested a mattress and was told they notified the host. But we never got the mattress and my wife ended up with back pains. Will be seeing a chiropractor in the coming days. Third problem was something was in the air that was making my daughter and dad cough horribly through the night. My sinuses were blocked by morning. Didn't ask my wife how she was holding up - she was more concerned with sleeping on wooden boards. I think their air filter needs to be changed. Fourth, ants. Ants. Ants. Need I say more? Yes I do... ants. Ants. Ants. Fifth, crazy neighbors. Of course you heard of the lady in unit 4, downstairs, that turned off the water. But also in the middle of the night we heard a lady repeatedly yelling downs stairs, "this is my $&@£ing apartment, let me in". After about 10 minutes of this, we here someone tell her sorry about this. I was thinking someone finally let her in. My wife suggested she was drunk and was knocking at the wrong apartment and her friend was apologizing to the residents. Who knows, but darn she was load and uttering words my daughters should not be hearing. Also, expect residents to be at the pool at all hours of the night, way past pool hours. So in summary, glad they were able to fix the water issue and we love the location. As for returning to what my wife mentioned was the worst AirBnB she had been to, the answer is a flat out, $&@£ing no. read more

RESERVATION CANCELED BY VACASA 7 DAYS BEFORE CHECK-IN We booked a 6 night rental through Vacasa at a property in Steamboat Springs, CO, Feb 20-26 2022. The unit is called Ptarmigan House 39, listing #38174. We booked this property well in advance, 6+ months prior to our stay. 7 days before our arrival we were informed by Vacasa that the owner of the property decided to kick us out and use the property for themselves. It being only 7 days before our arrival all similar properties in Steamboat Springs were rented out and the Steamboat area had no availability for similar sized rentals. Vacasa's website also showed no availably in the area. At this point, our 6-day family reunion vacation was in jeopardy, with nowhere for us to stay. After frantically searching I was able to find another property on a local competitor's website. However, it being 7 days before our arrival, the new property was nearly 2x the cost of our original Vacasa rental. After much negotiating, Vacasa only offered to reimburse me for 1/2 of the difference between the two properties. I am now paying an extra $3,500 out of pocket for a reservation they were not able to fulfill. BEWARE when renting Ptarmigan House 39 as the owner is willing to kick you out with very little notice. Vacasa policies in this situation do not protect their customer's, they will not fully compensate you for your loss nor try to rectify a bad situation. In fact, they turned a bad situation worse by not fully compensating the extra cost of the new rental. ****Follow up response to Vacasa's comments. Their replacement properties offered free of charge were 90 miles from Steamboat, in Dillon CO. I wouldn't necessarily call this an acceptable replacement. read more

We had a very positive experience with our vacation rental this weekend on Seabook Island, South Carolina. It's near Charleston. The initial booking was easy. The confirmation arrived swiftly and included instructions and the rules of the property. The day of our arrival, we got a phone call that the unit was ready early if we wanted to check in early. The property was exactly as described and even better. A few dozen DVDs available, several board games and all the kitchen equipment we needed. Beds were reasonably comfortable and there were a ton of towels. Small kitchen but it had everything. I am sure that we will be using Vacasa for our next vacation rental. [Review 11607 overall, 1387 of 2019.] read more

3 days before our vacation, I was made to pay $170 because my ESA apparently was not good enough to assist me unless I have a physical need for her. I have diagnosed neurological, mental, and behavioral disorders hence why I have my assistance animal. Upon arrival, we could not get into the house. We had to call customer service. After almost 30 minutes of trying the door (which we had to put a 10 digit # in to open, wait 3 minutes in between tries), that did not work. In addition, we had to do this everytime we wanted back in the dwelling. No luck getting in. Customer service, which we were on the phone with through this whole fiasco, let us know about a secret key. When we entered, there was cleaning products out in one of the rooms and the sky lights were horribly filthy with dead bugs and spiders coming down at night. I am deathly afraid of spiders. Other than that, the stay was good. But upon leaving, checkout time is 10:00am. At 10:03am, a lady drives up and asks how much longer we will be as we were taking our things to the truck. She states verbatim, " I don't want it to feel like I'm stalking you." Honestly, we feel like she was. After a semi relaxing trip, this made our anxiety level go through the roof. We made it a point to be out at 10am, but now we have this lady waiting for us to hurry it along so she can come in. We understand the rules, but this ruined it for us!!! It was not like we were still sleeping, we were in the process of packing our truck and almost done, just minutes after 10am!!! We will never stay in Vacasa properties again, and warn anyone who chooses to. We felt like we could not utilize the dwelling especially all the cameras in the front and back watching your every move. Which customer service even joked about when we first arrived. The home itself we loved, but the company itself, is horrible!!! I would discourage anyone staying at any property related to this company. read more

Requested a ocean front property and got a bay view property right on highway 101. For some reason I thought we drove 8hrs from Spokane Wa to listen to the ocean, not traffic. I started out with VRBO and found a property we wanted that was a Vacasa property. So I called Vacasa directly, they put us in this unit, nothing like what I requested. I called to see what they could do for us and they were going to see about getting us moved. We packed up and waited for a call. 3 hrs later we got a call saying they are not going to move you unless we wanted to pay for the other property in addition to what we paid for this one. read more

Absolutely horrible management by Jess and Amy in ocean city ,md. Dirty cleanings after guest stays. No responses to emails or phone calls. Unauthorized repair charges taken from account. If you're looking to rent your property through a management company, find another one. read more

This home was the perfect size for 3 adults and 3 toddlers. We loved the back deck and the front deck whIch has a jacuzzi. It's located in a very nice neighborhood that has access to a pool and spa. Payette Lake is under 2 miles away. This home is also close to shopping and restaurants. We would definitely stay here again! We stayed in McCall, ID read more

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Prominence 30A: 24 York Lane Lot C My best friend and I had the pleasure of staying here this past weekend. We loved it. The decor was amazing. The townhome was stocked with plenty of towels if needed. Every room has entry to the extended porch area that we used every night as the sun went down. I had read reviews that if you anned on cooking to bring your own items. So that is what we did and we had no issues with that. We rode the bicycles that were provided everyday we were there. Would definitely book again. I am a happy customer. read more

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Horrible experience ever. We booked a property with Vacasa through VRBO. Due to a family medical emergency we had to cancel our reservation for the dates booked. We called Vacasa directly and asked to reschedule our trip. The property WAS available for the rescheduling dates, although Vacasa would not reschedule. In the end Vacasa charged us a cancellation fee - and would not reschedule. In addition, prior to initial booking we sent several emails asking questions related to the property, although we did not receive a reply. In the future, we will NEVER book a rental property through Vacasa. Customer service is horrible. Beware. We give them a Zero rating. Vacasa overall rating is 2*. This is not good. It would be wise to modify your policies and/or have empathy dealing with certain situations. read more

We stayed at 10136 Sorcerer Way in Sea Ranch, and had the best time ever. WOW! What can I say.. this place was above and beyond what we expected! After reading certain reviews, we weren't sure what to fully expect but the negative reviews were wrong. The cabin smells like the redwoods (If you don't like rustic it's not for you. I grew up in the Redwoods so this place was heaven). The carpets were clean, plenty of cooking supplies, pans, appliances, firewood, parking, and beauty! The beds were SO very comfortable, even the futon was great. The bathtub/shower in the main bathroom is so cool because it has a huge window (with curtain of course) that you can look out into the redwoods as you soak in privacy. Ugh, can't wait to go back! Our trip went too fast. The stove was not difficult to use, actually, (instructions are next to it-you just need to hit the rectangle for the burner you want to use and turn the knob). Hot tub was simple, too, and SO comfortable, clean, new and 104 degrees! We would wake up at 6a, hop in and would watched the sunrise through the redwoods. Talk about starting your day right! Our pup loved the trees, the smells, the fireplace, the porch in the sunshine.. perfect for dog lovers! WOOF! The Kirsch Family has amazing guest books dating back 40 years with lovely stories of everyones fun experiences and memories. Those were so fun to read. Tons of hiking trails around the area (3 beaches above, 3 beaches below) and Gualala is about 10-15 minutes away with 2 grocery stores. The only hard part I would let people know about is getting the paperwork in Gualala. They give you the address BUT it's a hardware store that you have to walk through to a small office in the back. Little confusing but all was well, we found a puppy to pet. I highly suggest booking this hidden gem! Thank You Kirsch House! As far as Vacasa goes, we booked it through the internet so we didn't speak to anyone specifically- but when we had questions, no one answered got back to us, so I felt it important to put ALL THE DETAILS in my review for anyone else looking for some questions to be answered. Definitely booking again. :) read more

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This was the most disgusting property I have ever rented in 47 years. 1972 gold shag carpet has 2 enormous stains that look like someone bled out on the floor. There is bug or rodent feces in the corners of the room and I had to rip the bed apart to look for bed bugs. I took the nasty old paper thin comforter off the bed and slept in sheets alone that I doubled up. The front screen door is broken and would not close. Cupboard with cutlery is broken. There was nothing in the kitchen for condiments. Stayed at a property in Big Sky Montana. Hill Condos. read more

Vacasa - Vacation Rentals Near Me

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I did receive a call from Vacasa regarding my concerns. They promised my problems will be address and they will assign someone local to manage our property. I have updated the review from 1 star to 3 stars, but will adjust the review once we talk to a manager and see some results. ------------------------- We have a property in Ocean City, Maryland. We used Coldwell Banker as our rental agency for the past 15 years. We were very happy with their service and overall performance. Unfortunately, the service we currently have received from Vacasa is very disappointing. Our bookings are down and we have lost our customers that we have had over the past 15 years. I cannot get a straight answer to any of my questions, which are not very difficult. They are overly decentralized and don't seem to understand the local market. I am very frustrated with Vacasa and at this point cannot recommend them to anyone looking at renting out their property with them. read more