We have stayed in a lot of houses and this was by far one of the best!!!! Clean, stocked, and super…read morecomfortable! Made our stay in tahoe absolutely wonderful! We cannot wait to come back!!!!

I'm a new homeowner who joined VRA's program in November…read more I felt compelled to write this review after every guest rated their stay 5 stars, raving about the house (cleanliness, amenities, etc.) and the VRA booking team's excellent communication. (Reviews attached) I must say, I couldn't be happier with this mgmt team. I was worried about my new home getting traction, but it immediately started flowing in new bookings thanks to VRA's trusted Airbnb's SuperHost status. The team quickly arranged a professional photo shoot, recommended improvements, and really takes care of every detail. They set up the house absolutely beautifully! I can trust them to vet the guest, enforce local ordinances/ occupancy, monitor cameras, noise sensors and everything in between. Thank you VRA!

Mouse poop in every room! Unsanitary! Disgusting!…read more We told the property manager and they were already aware of a mouse problem in multiple of their cabins, but failed to inform us and inspect the cabin prior to our arrival! They transferred us to a different cabin but that one also had mouse poop in every room, and a large pile in the living room. We even saw a mouse run through the kitchen on our last night. Don't rent from Tahoe Rental Company! Terrible!

I didnt want to leave a bad review, but mgmt left me no choice -- pls reach out to make this right…read more I left behind a small pillow and after the team got the pillow, they agreed to send it back to me for a shipping fee of $15 and a service fee of $25. I thought this was reasonable. However, when they shipped it, they bought a box from USPS that was literally 10x bigger than they needed to; and paid $73 for it, ultimately trying to charge me $100 to ship a small pillow to me. I tried to say i'd pay $50 but they would not have it; even though they agreed the mistake was on their side. These are small dollars, but the lack of mgmt competency is clear.

Be aware: your rental can be canceled even if you have signed the rental agreement and paid the…read moreinitial deposit. Here are the facts of what happened to me when I tried to rent a house from Hauserman: ⁃I found a rental property that was suitable for my group, filled out the booking form, signed the rental agreement, and paid the initial payment. ⁃Weeks later, I got an email that said my rental had been canceled, with no indication as to why. ⁃I had to call them and ask what happened. They stated that the owner had decided they wanted to stay there that weekend, so they simply canceled my stay, despite the signed rental agreement. ⁃They were unhelpful in finding an alternative location, offering only another one of their properties that had less bedrooms and a worse location. ⁃I tried to work with them and asked to be transferred to other properties in their portfolio that were suitable for our group and more equivalent to our original rental, but they refused to allow us to transfer to one of those unless I paid the difference, despite Hauserman being the one that canceled our original rental. Just be aware that Hauserman can and will cancel your rental at any point and then basically tell you to pound sand.

Contracted our Tahoe home for the 2023-2024 ski season with Hauserman and our contact at Hauserman…read more(Dana L) has been very challenging to work with. Challenges encountered: No ski lease or future tenants for the season No STR rentals ( not even holiday weekends) Poor communication and follow up Did not submit TOT for our STR until end of January. I would not recommend this property management company. My family and I have been coming to Tahoe for 60 years and I have never had such poor property managers.

We are homeowners in Tahoe Donner and started using VRA property management company last year. The…read moreVRA team is reliable, and responsive, and they provide exceptional customer service. They are also nice people to work with and have been helpful with suggestions to improve our home and guest experience. We trust that they will take care of our home and provide excellent service to guests. They are a vast improvement over our previous property management agency. We are extremely satisfied with their services and highly recommend VRA.

I now live in Tahoe full-time and have used many other local cleaning services for my vacation…read morerental here. My rental is my only source of income so when the cleaners were late or things were broken and not fixed because I was not notified, guests would not have the best experience. I even caught one group of Mexican cleaners putting sheets just in dryer and not even washing them! That's when I started doing all the laundry myself! Unfortunately, some circumstances in my life caused me to not be able to actively manage the rental as I use to. I was in dire need of people who could do more, get the job done, and communicate with me and let me know they hear me when I communicate with them. Finding Vacation rental assistance was a complete miracle for me. Not only are they on top of the cleaning, (and all linens are provided by them and taken off sight for professional laundering) but many smaller maintenance issues as well and making sure the hot tub is cleaned and serviced between every set of guests. Their pricing is extremely fair, and I believe they earn it by keeping me informed of anything needed so I'm consistently receiving 5 star reviews from my guests. Which results in more bookings! I get pictures of any issues noticed after a guest leaves, which takes away a lot of stress! When they heard my beloved dog died, I even received flowers and a card. That's special. The professionalism via pre and post inspection reports, and ability to have a 24 hour on call handy man if you choose really makes owning a vacation rental much less stressful. Thanks to VRA I'm able to focus on my own healing and do more of giving back to my community. They are the most thorough, polite, professional, fair, people I've met in this industry, and I'm really so grateful for their whole team from the top down.

I do NOT recommend staying at any Marmot rental. The company is inflexible and they will charge…read moreyour credit card additional unsubstantiated fees-- without permission. On the morning of checkout, I called Marmot to ask if we could check out 30-45 minutes late, as I was held up finishing some last minute wedding obligations. The representative at Marmot-- in a rude manner-- denied my request and told me that if I delayed the cleaning team, I would be charged extra. I rushed back to the condo and when I arrived, the cleaning team was inside actively cleaning the first floor. I specifically asked a member of the cleaning team if I delayed their cleaning and she answered "no." I went upstairs (where they had not even started cleaning) to the bedroom and grabbed our two packed suitcases from the corner of the room. I was out in less than 2 minutes and caused no delay (as confirmed by the cleaning team). One week later, Marmot charged my card an additional fee and I received a corresponding email stating the charge was because I delayed the cleaning team. Because the cleaning team explicitly told me that I had NOT delayed their cleaning, I requested a receipt. The following week, I received a suspect "receipt" from Marmot. Interestingly, the receipt was created AFTER my card was already charged, the description of the charge was completely inaccurate (it said the cleaning team was waiting outside when I arrived and had not been able to start cleaning), and there was not even a cleaning company name on the receipt. This may not seem like a huge deal, but it clearly demonstrates Marmot's business practices. They provide no customer service and will clearly go to great lengths to charge customers extra.

This review is long overdue. We rented a property in Incline Village through Marmot Vacation…read moreRentals during Ski Week (Feb 2017). The property itself was nice. Marmot Vacation Rentals however did not provide customer service when the roads were closed and we could not reach the property on the check-in day. Further, their online rental agreement has a box to check for "rental insurance". However, unbeknownst to us, this box is meaningless. Only upon requesting a refund for the night of stay we were unable to use due to the roads being closed did all of this come to light. Lisa at Marmot rentals repeatedly assured us she would speak to her manager and the property owner to see if we could receive a refund, but she did not. In fact, my last email to her summarizing our conversation was never answered. Further, she insisted that the rental agreement included a clause that inability to use the property due to weather was not grounds for a refund. However when we read the entire agreement on the phone together, she learned that there is no such clause. Yet, she refused to refund us. When I asked about the box we clicked for rental insurance, she said that that was meaningless and they don't provide it. The people at Marmot Vacations are hoping you'll rent a property from them and then weather will prevent you from using it. Don't rent from them. BTW, we've rented ski properties for the last decade on the East Coast and they always said SAFETY COMES FIRST - don't drive in bad weather - we'll refund you the night(s) due to weather issues. Here's the email I wrote and never received a response: Dear Lisa, After our conversation on Monday, March 27, 2017, I expected to hear back from you regarding the request for a refund for the night of Feb. 21, 2017, where weather closed the roads and prevented our families from arriving in Incline Village. It has now been more than a week without your response. As we discussed, the rental agreement does not indicate that refunds will NOT be provided in the event of road closures/weather issues. Further, your website falsely indicated that we had Travel Insurance at the time of the booking. And while you were willing to extend our stay by one night at no charge, we could not stay another night due to school/work obligations. We are requesting a refund in the amount of $300+tax. Marmot Vacation Rentals can either refund the credit card we used for payment, or send a check to:

This review is on a Picasa property that is right on the lake, number 637. The only good thing is…read moreadded is right on the lake. The unit itself is absolutely filthy! I mean the first day we walked in I was sliding around on the sand on the floor in the kitchen. There's no way our babies could have been let alone to crawl on this floor. The unit is old and rundown, the furnishings are disgustingly filthy! Again, the only good thing about this unit is that it is actually on the water. I truly hope this review helps someone in the future!

There were 3 major issues with the property that were not resolved properly or in a timely enough…read morematter by Vacasa. Despite giving them several weeks to resolve the issues and instead ignoring my calls and texts, Im leaving this one star review. 1. We booked this property solely because of the fenced in yard that was mentioned in the description and shown in the photos. It was a must with 3 young kids and a dog and without a fenced in yard we never would have booked this house. When we showed up there was no fence. Vacasa claimed the fence was knocked down earlier in the week by a bear and they forgot to update the listing. However, after speaking to neighbors we learned the fence was taken down months earlier at the beginning of the summer. Vacasa offered us a 20% credit on the ENTIRE booking amount for the inconvenience, however when the credit was received it was much less. 2. When a bear was roaming around near the backyard (that no longer had a fence) we stood on the upstairs balcony to get a glimpse. After stepping away from the railing we discovered that our clothes had been ruined by the fresh coat of stain that wouldn't come out as the back deck was recently sealed without notifying us. Vacasa first denied the deck had been painted, but when a repair man came out for issue #3 (details to come) he confirmed he could smell the fresh lacquer. Vacasa offered to replace the clothes, but after sending them links after our stay, no replacements have been received and we havent received any response despite several calls and texts to the local manager who promised to resolve the issue. 3. There was no hot water in the entire house and minimal water pressure in the kitchen sink, which made it impossible to do dishes and bathing very unpleasant. We notified Vacasa the day we arrived, they sent a plumber on day two who didn't appear to do anything, and finally on day 3 they sent another plumber who turned up the temp on the water heater and replaced a pipe under the kitchen sink that was limiting the pressure. I would certainly refrain from renting this particular unit and be ware of any other Vacasa property as they do not properly resolve issues that may arise.

Wow!! Impressive log cabin, great cozy decor, awesome location, and has all the amenities a family…read moreneeds for a memorable winter vacation! Fully loaded kitchen with all the essentials (oven, microwave, dishwasher, dishes, silverware, bakeware, etc). Cabin is also stocked with board games and card games. Cozy living room area with three large comfy couches by the wood fireplace. Bathrooms with steam shower and one with a jacuzzi tub. Located near a market and only a few minutes drive to town and skiing at Squaw Valley. Large lot and walking distance to Lake Tahoe made for fun outdoor adventures. Definitely recommend for a memorable family vacation!!

Vintage, rustic amenities & historic charm! With an enormous stone fireplace,…read more20-foot high cathedral ceiling, secret bookcase door, and authentic decor--this Log Lodge is a one-of-a-kind experience. Additional amenities include two-car garage, well-stocked firewood supply, jacuzzi tub, steam shower, high speed internet, nice deck with bench swing and hammock overlooking 2+ acres, private lake access, washer/dryer, all necessary kitchen appliances, board and card games, well-stocked library, and high-quality beds (sleeps 8), this unique Tahoe lodge in South Shore's Homewood offers modern comforts and plenty of good excuses for timeless relaxation. The Log Lodge is an absolutely charming, and completely restored historic landmark, perfect for a romantic getaway, family vacation, writer's or artists' retreat, or local staycation (in my case, our post-wedding getaway!) Little Bird Tip #1: Be sure to check out the web site, including the interesting History and inspiring Photos! Little Bird Tip #2: The address listed on this review is for the property management company, not the Log Lodge. I didn't want to give the exact address, in order to keep this hidden gem, well, hidden!