We've rented from Tahoe Luxury Properties at least a dozen times since around 2005. We've stayed…read moreat multiple residences. Their properties are always awesome even at the lower end of their price scales. Their website clearly shows the features and layout of each property. The staff are prompt, attentive, and the booking process is automated and trouble free. A really good company with which to deal. The photo is a view from our rental's window.

We stayed at Sail Away and the property and concierge service was fantastic. Great communication…read morefrom booking to checking into the property to departure. Nice touches in the house from the team (wine and coffee) plus I really have to say the recommended car rental company they set us up with was incredible. Great stay and will be using them again.

I'm a new homeowner who joined VRA's program in November…read more I felt compelled to write this review after every guest rated their stay 5 stars, raving about the house (cleanliness, amenities, etc.) and the VRA booking team's excellent communication. (Reviews attached) I must say, I couldn't be happier with this mgmt team. I was worried about my new home getting traction, but it immediately started flowing in new bookings thanks to VRA's trusted Airbnb's SuperHost status. The team quickly arranged a professional photo shoot, recommended improvements, and really takes care of every detail. They set up the house absolutely beautifully! I can trust them to vet the guest, enforce local ordinances/ occupancy, monitor cameras, noise sensors and everything in between. Thank you VRA!

We have stayed in a lot of houses and this was by far one of the best!!!! Clean, stocked, and super…read morecomfortable! Made our stay in tahoe absolutely wonderful! We cannot wait to come back!!!!

Tahoe Rental Company has been a huge asset to overseeing my property and has maintained the most…read moreprofessional rental atmosphere for my guests. Cindy and her team provide the best and most professional service. I highly recommend Tahoe Rental Company to manage property, and that guests can expect a worry free stay at my property.

I'm not sure when customer service lost its human element, but this experience certainly felt that…read moreway. I completely understand that the neighboring tree work was outside of Tahoe Rental Company's control. What was within their control was how they chose to respond. We booked this cabin for a relaxing three-night getaway. The listing described it as "tucked away from the hustle and bustle" with "serene surroundings," but we were surprised to find significant road noise that wasn't apparent from the listing or photos. The following morning, tree work began on the neighboring property, creating enough noise that we felt the best option was to find alternative accommodations for the remainder of our trip. We contacted Tahoe Rental Company immediately and only requested a refund for the two unused nights. We were not asking for a refund for the night we stayed. Every response simply referred back to the rental agreement, with no willingness to consider the circumstances or offer any goodwill solution. Even after my request was escalated to management, I was left waiting without a response. I understand that policies exist for a reason. But great customer service is about more than quoting policies. It's about using judgment, showing empathy, and recognizing when an unexpected situation deserves a thoughtful response.

Be aware: your rental can be canceled even if you have signed the rental agreement and paid the…read moreinitial deposit. Here are the facts of what happened to me when I tried to rent a house from Hauserman: ⁃I found a rental property that was suitable for my group, filled out the booking form, signed the rental agreement, and paid the initial payment. ⁃Weeks later, I got an email that said my rental had been canceled, with no indication as to why. ⁃I had to call them and ask what happened. They stated that the owner had decided they wanted to stay there that weekend, so they simply canceled my stay, despite the signed rental agreement. ⁃They were unhelpful in finding an alternative location, offering only another one of their properties that had less bedrooms and a worse location. ⁃I tried to work with them and asked to be transferred to other properties in their portfolio that were suitable for our group and more equivalent to our original rental, but they refused to allow us to transfer to one of those unless I paid the difference, despite Hauserman being the one that canceled our original rental. Just be aware that Hauserman can and will cancel your rental at any point and then basically tell you to pound sand.

We rented what was described as a basic house in the Homewood area today. We arrived to discover…read morethe laundry and the dish soap used to clean our linens was watered down? The towels and linens were folded and put away wet as they clearly didn't have enough time to clean? The pillows and all linens were old and very used. We paid a lot of money for this STR. Tahoe Getaways also allows this same behavior? Why are Tahoe area rental companies not providing basic cleaning services? Hotels/Motels would never get away with this?

I do NOT recommend staying at any Marmot rental. The company is inflexible and they will charge…read moreyour credit card additional unsubstantiated fees-- without permission. On the morning of checkout, I called Marmot to ask if we could check out 30-45 minutes late, as I was held up finishing some last minute wedding obligations. The representative at Marmot-- in a rude manner-- denied my request and told me that if I delayed the cleaning team, I would be charged extra. I rushed back to the condo and when I arrived, the cleaning team was inside actively cleaning the first floor. I specifically asked a member of the cleaning team if I delayed their cleaning and she answered "no." I went upstairs (where they had not even started cleaning) to the bedroom and grabbed our two packed suitcases from the corner of the room. I was out in less than 2 minutes and caused no delay (as confirmed by the cleaning team). One week later, Marmot charged my card an additional fee and I received a corresponding email stating the charge was because I delayed the cleaning team. Because the cleaning team explicitly told me that I had NOT delayed their cleaning, I requested a receipt. The following week, I received a suspect "receipt" from Marmot. Interestingly, the receipt was created AFTER my card was already charged, the description of the charge was completely inaccurate (it said the cleaning team was waiting outside when I arrived and had not been able to start cleaning), and there was not even a cleaning company name on the receipt. This may not seem like a huge deal, but it clearly demonstrates Marmot's business practices. They provide no customer service and will clearly go to great lengths to charge customers extra.

This review is long overdue. We rented a property in Incline Village through Marmot Vacation…read moreRentals during Ski Week (Feb 2017). The property itself was nice. Marmot Vacation Rentals however did not provide customer service when the roads were closed and we could not reach the property on the check-in day. Further, their online rental agreement has a box to check for "rental insurance". However, unbeknownst to us, this box is meaningless. Only upon requesting a refund for the night of stay we were unable to use due to the roads being closed did all of this come to light. Lisa at Marmot rentals repeatedly assured us she would speak to her manager and the property owner to see if we could receive a refund, but she did not. In fact, my last email to her summarizing our conversation was never answered. Further, she insisted that the rental agreement included a clause that inability to use the property due to weather was not grounds for a refund. However when we read the entire agreement on the phone together, she learned that there is no such clause. Yet, she refused to refund us. When I asked about the box we clicked for rental insurance, she said that that was meaningless and they don't provide it. The people at Marmot Vacations are hoping you'll rent a property from them and then weather will prevent you from using it. Don't rent from them. BTW, we've rented ski properties for the last decade on the East Coast and they always said SAFETY COMES FIRST - don't drive in bad weather - we'll refund you the night(s) due to weather issues. Here's the email I wrote and never received a response: Dear Lisa, After our conversation on Monday, March 27, 2017, I expected to hear back from you regarding the request for a refund for the night of Feb. 21, 2017, where weather closed the roads and prevented our families from arriving in Incline Village. It has now been more than a week without your response. As we discussed, the rental agreement does not indicate that refunds will NOT be provided in the event of road closures/weather issues. Further, your website falsely indicated that we had Travel Insurance at the time of the booking. And while you were willing to extend our stay by one night at no charge, we could not stay another night due to school/work obligations. We are requesting a refund in the amount of $300+tax. Marmot Vacation Rentals can either refund the credit card we used for payment, or send a check to:

Vacasa assumed management of a condo I've been renting on the beach for nearly 20 years. This is my…read morefirst year renting through them (2022). When I say I had a horrible experience, and they have done NOTHING to rectify the situation. I heard/saw nothing from them until the morning of my rental. I was calling my leasing agent I've used so many years before, but because I rented through Vacasa all my dealings was with them directly. My agent didn't even get credit for my rental. So not only are you not getting great customer service from trusted people, but agents are loosing jobs and relationships they've built for decades. During my rental I heard the keypad for the keyless entry while I was inside my unit. It took about 30 seconds before my brain could register what that noise was. Once I realized someone was attempting to enter, I threw on a swim cover and ran to the door. I opened it and no one was there. I stepped out into the hall way and looked down the corridor and a man was swiftly walking away when he looked back, our eyes met, and just then, he stepped onto the elevator and left. No spoken words, NOTHING. About 40 minutes later, as I was getting out of the shower, I heard SOMEONE INSIDE MY UNIT!! I threw a towel over me and stepped into the entry way of the living area and there, sure enough THE VERY SAME MAN WAS STANDING INSIDE MY RENTAL!!! I was shocked and angrily asked, "Can I help you?!" And he tried responding that he was there for maintenance. I told him I was currently renting the unit and to please leave and not come back until after I left. He attempted go on explaining and going back and forth with me as I stand ALONE with no clothes, debating. I finally said, "GET OUT!" He left and I immediately called my agent. My agent was furious as was I and told me I needed to call Vacasa and file a formal complaint. I called the number she gave me, reached someone's 12 year old who took a message and said "Thanks for calling." I told her that was not good enough. She said "I've noted it in your file." I asked to speak to a supervisor, it was 3 ppl later (I continued escalating) before I got a professional on the phone who I thought was listening. I felt better because at least, finally, I got some empathy for what I just experienced!!! However, NOTHING was done. No follow up, no apology, no compensation (Yes, I left my rental 2 days early because I did not feel safe)! I hope all the units in this condo isn't being managed by Vacasa. I will never rent with or through them again if I can help it! I've seen stories on social media of travelers distraught over thefts and things from their rooms, and the police not being of any service mainly due to the lack of break in (who needs to break in when you have codes floating all around). Now I know these stories to be as true as mine. I relaxing beach vacation was an unwarranted learning experience. Still lacking the vacay I needed from working during a whole pandemic. Thank you Vacasa for NOTHING! I'm posting here because they have YET to post my review on their website. It's hidden from the public. ======== The responses from VACASA on this post can not be replied to, so I'll reply here. EVERYONE at Vacasa from the local to the district to all the way in the southwest where the manager lives who I spoke to is aware of this situation and again, NOTHING has been done. Stop posting messages to DM you and we are unable to DM you.

This review is on a Picasa property that is right on the lake, number 637. The only good thing is…read moreadded is right on the lake. The unit itself is absolutely filthy! I mean the first day we walked in I was sliding around on the sand on the floor in the kitchen. There's no way our babies could have been let alone to crawl on this floor. The unit is old and rundown, the furnishings are disgustingly filthy! Again, the only good thing about this unit is that it is actually on the water. I truly hope this review helps someone in the future!

I do not recommend this company. They fail to take…read moreaccountability when issues arise, and their lack of responsibility was extremely disappointing. They even entered our house well after we had cancelled our agreement with them ( about a month later) Very unethical. I called them out on it and got hung up on. The cleaners are notorious for covering up the ring camera so that we cannot see what's going on. Very sketchy behavior Emailed ring video to them as proof. The old cleaning lady walked up the hill ( instead of driving) while our new cleaners were there, one minute after they left the old cleaning lady came into the house without permission. IN RESPONSE to Vacation Tahoe(Owner) Take it for what it is, and there other reviews. No privacy rig hey s were violated. We simply as other properties do have a Ring camera to watch our house, as NO ONE else was watching over it as they were supposed to. She never went to the house to check on things before or after a stay. It was up to Vacation Tahoe to advise their cleaning staff that the agreement was over last month. Intentionally covered the Ring camera before proceeding inside. This would be on them, and having someone come into the house without permission is very wrong. This behavior is extremely concerning, as it involved unauthorized entry and an apparent attempt to conceal her actions. Again, no accountability. Lies, lies, lies. We stuck no one with a $10,000 shoveling bill. I am looking at the bill, and we paid what we were given. Enough said!

I rented a cabin which was managed by vacation tahoe. Cabin was great. A week later we received an…read moreinvoice for "extra cleaning" the note said bedding was removed. the check out book states to remove all bedding and place it by the laundry area so we did. 9 beds so 9 full bedding sets. I washed and folded all towels in the cabin the night before so only laundry was the bedding. they charged me an extra $120 for this. I paid a cleaning fee when I rented it of $285. i dont think I should have to pay extra for them making beds. The rental company does not want to hear my side or even try and work it out. It was they charged us some charges you . Didn't even ask the cleaners what the extra fee was for because we cleaned the whole house before we left. invoice in photos

Neglected, poorly maintained, my pregnant wife sat in a chair and it collapsed, and the hot water…read morecouldn't make it through one shower. When I mentioned to the host, they said I complain too much. I don't write reviews often but I encourage others to find an alternative to rent from. Tahoe has too many other wonderful options. I should have noticed all the 1 star reviews before booking, they clearly have a sign of doing bad business.

This review is more for the owner of the condo than north tahoe rental. They have been pretty good…read more Rented #36. Kitchen totally lacking. Dark house can't see anything. Hot!!! No ceiling fans. we called lake tahoe rental and told them like every other inside cabinet was locked We got an email from LAKE TAHOE RENTAL to move blow up toys from front door. We did. Not problem. The owners have cameras at frone and back door. The owners were checking up on us. People in unit 35 were yelling at 3:30 am July 4th..and pissing on the build out side my son's room. No body came to help. My kids got yelled to be quite at 930 pklm july 5. 2560 lake forest rd #36 lake tahoe city Unbelievable.... I didn't confront the idiots next doors, one because there were a shit load of them plus I'm on vacation and don't what to get into it. 3300 a week and you can't see playing cards

I stumbled accross the Evo Hotel when looking for a place to stay near Donner Lake. This place is…read morein Tahoe City right near the Truckee River and a view of Tahoe accross the street. This hotel is clean, and in great condition. It's cute, has outdoor picnic tables, seating areas and even a little skate park and cornhole area. Behind the hotel you are up against a gold course. Each room has its own private patio/balcony. We were conveniently located on the bottom floor near the rear exit to the parking lot. Our room faced the golf course with a nice seating area on our private patio. There is a walking trail along the fence line we saw people walking dogs in the area. Our room was equipped with snowboard and ski hanging area for those staying during the winter months. They also rent out equipment for hotel guests. There is an outdoor seating area with fire pits as well as a complimentary sauna which is great for those who have been on the slopes all day. The bathroom was slightly smaller that I would have liked but perfect for the 2 of us for the weekend. They also provied ear plugs in the rooms incase your spouse is a scorer. There is art and a book in each room. Rooms have mini fridge that keeps your drinks ice cold but no microwaves. I love the small touches and attention to detail at this hotel. The fact that th3 key card sleeve cut out spot makes it look like an old school hotel key chain was awesome. We will definitely stay here again.

Great hotel! Complimentary coffee and very nice dry sauna. Right across the street from the beach…read morewhere you can rent canoes and watch live music on Sundays. Walking distance to activities and restaurants and free parking. The property is right in. Front of the golf course but the nets catch any fly balls. Don't leave food in your car unless you want bears to damage it.