We rented two condos and one house near Norris Lake for our out of town guests traveling to my sisters wedding. Unfortunately, upon our check in we arrived to one dirty condo and one dirty house. The condo had not even been cleaned from the previous guests. In the house clothes were found between the sheets, the counters were sticky, beer cans were under the couches, etc. Instead of our guests arriving and relaxing, they immediately began cleaning. Wendy and Megan were aware of the situation, and failed to find solutions. Instead, they acted as if this was our problem. The office is 15 minutes away from our rentals and they never showed up to view the situation or discuss options with us in person. read more

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Our long exciting weekend for our family wedding started out as a total mess in the two rentals with Vacations on the Water. We confirmed the rentals two months in advanced and reminded management/owner that the rentals were for our daughters wedding. The home was a disaster when we showed up at 4 PM. We told all of our out of town guests and local family members to be at the house at 6 PM for dinner that we were going to grill at the house. The house was so dirty it was very uncomfortable - hair and clothes in the beds, dirty dishes everywhere, empty beer cans under the couch and unfortunately more dirt. Even the propane tank was empty. So our guests, with us, had to go out and get cleaning stuff and clean the house, run the sheets in the washer and I had to go get a new propane tank. It was a total disaster. One of the condo's we rented even had crap in the toilet. Still can not believe that the owners never checked either rental after we called and let them know of the disaster. What a mess. read more