We worked with Charlie at Val Ward on our purchase of a Cadillac XT6. We had been looking for 3 months. Charlie was great to deal with. No high pressure tactics. Finally an honest dealership that doesn't have a bunch of BS fees and charges. We have walked out of numerous dealers who advertised one thing and then added BS fees and charges. Want a fair deal with people who will treat you right? Go see Charlie at Val Ward! They get my highest recommendation. read more

This place was amazing! Gary, Jay and the crew today were extremely polite and very professional! These folks made my purchase of a new vehicle stress free! I highly recommend anyone to buy their next vehicle here! read more

I was treated more than fair at Val Ward. Jane is my advisor and has always treated me with respect and always came through on taking care of my Vehicle. I bought my vehicle here and have been taking it here for all the maintenance and couldn't be more satisfied. Thanks Jane! Thanks Val Ward! read more

Val Ward Cadillac - Cadillac XT6 - Auto Repair Near Me - Fort Myers, Florida

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I was in for service on March 14, 2025, for an oil change, a 3-point flush, and my Tire Monitoring System light was on. Those repairs were made, and I left the shop after paying the $637. On my way home, I started to receive a message on my dash that my power steering assist was reduced. In addition, my AC was blowing hot air, and my car's temperature gauge was not moving at all. I came back in the following morning for those items to be addressed. I was told that my thermostat needed to be replaced, and it would be around $1500. My husband and I ok'd the work, and we left. At 8:15am, we received a phone call that our spark plugs needed to be replaced, and it would be much cheaper to do it now since the housing unit would already be opened and a part to take care of the thermostat. We ok'd that RO as well. At 11:52am, we received a call that the vehicle was ready. First, I want to say that Jane is fantastic! I would not want any other service advisor assigned to my vehicle. She truly is an asset to Cadillac. My issue is with the total charges for the bill. We were charged $208.88 for the thermostat and corresponding parts, and a whopping $1,069.09 in labor. In addition, we were charged $149.94 for the spark plugs, and another $150 in labor. That is $1,219.09 in labor alone!! For not even 3.5 hours of work! That amounts to $348.31 per hour for labor, assuming our vehicle was actually worked on for 3.5 hours (it wasn't). I am very disappointed and upset over this. I did contact Val Ward right away, and as of yet, I have had no response. UPDATE - Day 1 after receiving the vehicle - we did not drive it. Day 2 - we had to have it TOWED back to Val Ward because the vehicle was overheating. Why? The "certified" tech forgot to seal the coolant pipe and the vehicle had absolutely no coolant in it. Brillant. Run far and fast from this place. read more

GO to DeVoe Cadillac. Don't buy or service your car here. They will put your car in someone else's name. They keep listing my car in my ex husband's name even though he is not on the title. In addition, he has never brought my car for service. It is traumatic that I have to change my record back to my name every time I have my car serviced. This time I complained to the GM Mr. Geter but couldn't care less that his company is causing me undue stress. I am never going back for service or to purchase a new vehicle. read more

Took my vehicle there early Monday morning for some maintenance and a full detail. We signed a form that gave us the amount that the bill would be. The next day we get a call we were miss quoted and it would be more for transmission fluid change. We told them never mind but do the other things. They had my SUV for 3 days. Only did one thing on the list didn't even detail it or was hit like I asked. Terrible service. Actually No Service. You all better step it up. I see a lot of 1 star reviews. read more

We bought a used vehicle from Val Ward Cadillac, sight unseen. We found the car using Cars.com and it was priced $15K less there then any place here in Colorado. We worked with Jose Villar and he was, hands down, the best salesman (in any industry) that I've ever worked with. It took us about 2 weeks to get everything done and the entire time he stayed in contact. He wasn't overbearing, he just sent us pics and kept us updated. It was so helpful. He then picked us up from the airport and brought us to our car. The car was just as listed and the whole process was seamless and smooth because of Jose. I would recommend Jose and this company to anyone and everyone. read more

Val Ward Cadillac - Car - Auto Repair Near Me - Fort Myers, Florida

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My first visit to Val Ward Cadillac was of to a rough start I was told when I bought my XT6 in for detailing that I would get a loaner car and they knew nothing about a loaner vehicle so I had drove 56 miles for nothing. To be fair they tried to give me a Buick enclave from the body shop but it had 3 bad tire sensors and and brake caution light on. As I leaving the dealer the had filled me gas tank up for the trouble and told me they would pick my car up for service and bring me Cadillac loaner vehicle. Present day 7/31/2023 Val ward Cadillac did pick up my XT6 today and brought me a loaner vehicle to my home. I will update this feed as my experiences with Val Ward continues. read more

Val Ward Cadillac - XT6 - Auto Repair Near Me - Fort Myers, Florida

I ordered a New car in March 2023. The GM was very professional and the salesman seemed down to earth and sincere. Over the next few weeks this salesman did not follow through on Any of his promises.He did not return calls when he said he would many times.This prompted me to call the GM and request another salesman. My wife and I met with the new rep and really liked him. He told us he would check on the status of our order and touch base with us. Yup you guessed it ,not a single contact from this salesman nor the GM on our $77k new car order. This is what happens when an industry is able to have more need vs supply,they become complacent and lose the desire to service their customers.Such short sightedness has been the demise of many a business. read more

We have had our SRX's body work done at Val Ward twice. Both times the work was done at a fair price and with perfect results. From the moment you are greeted and an estimate written you are treated with respect and courtesy. Both Neal and Hillary Blake are both knowledgeable and professional. Our car looks great. I highly recommend this dealership. What else can I say, we trust them. Thank you Neal and Hillary. read more

Great customer service!! My car was i and out in no time. Highly recommended this repair shop. read more

The cars were wonderful. Unfortunately, I did not have a good experience with a salesman named Justin Crusel. My friend signed in for us as we browsed before getting assigned to Justin. Aside from his scheming tactics (easy to debunk with a Google search), he openly hit on me to get together outside of his of his work - expressing the desire to use drugs and spend a "night or two" together. He talked openly of his drug usage and wanting to do them with me. He even discussed his private parts and I jokingly went along to ensure my safety, but have never felt more unsafe as a woman attempting to buy a car. I left promptly and will be warning all my friends and family of staying away from him and this company so long as he works here. I bought a car nearby and am happy the money didn't go to somebody as creepy as him. I've never had a worse ordeal with a car salesman. Women shopping alone, please be careful of this location. read more

The 1 star rating stems from our experience when purchased our used car. We had stopped in numerous times when the lot was closed to view the car. We finally came in and spoke with the sales person. The price was fair and the trade-in offer was good, so we didn't haggle over price. This was a smooth transaction and an easy sale. After we signed all the paperwork, the salesperson then told us that there was only 1 key fob. We were also told by the salesperson that the dealership would not pay for a new fob. We found out later that the fob is expensive to replace. Again, we asked the dealer to pay for a new fob. The salesperson became very short,with us. We were given a number for an outside vendor and told that the dealership would NOT PAY. To us, this is unacceptable after paying asking price. In short, we can not recommend this dealer. Even with used auto, a dealer needs to stand behind what they are selling. read more

Ruined my 2 week old Escalade with a courtesy wash! The black part of the rear passenger window seems to have been ruined by some sort of abrasive. Roadside took it in for a mail in the tire, it had to go back 2 times because they couldn't balance the wheels, they also couldn't repair the tire needed a replacement. My 2 week old $130k baby, is now scarred by the dealer that was supposed to help me! I do not recommend I also do not trust them to repair the damage they made. read more

I cannot say enough about this dealerships stellar service department. I have an older Cadillac with very low miles that I just love. Jane in service has been my advisor and she has been awesome. From communication and honesty she always follows through. The most recent was on Sunday I rolled the passenger window down and could not get it back up. I sent Jane an email Sunday night and she responded promptly Monday morning and said to be there first thing Tuesday when they open. I went and was fixed and repaired while I waited. Needed a new regulator and was in and out with a wash. Great staff, I feel welcomed and not a burden. They always make you feel comfortable. Cary and Trey are great as well and very active with the dealership, when I need another car I will definitely choose Val Ward. Great family business. read more

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"Exceptional Service! Professional and Respectful of our time" Fred Walters Sales & Leasing Professional of Val Ward Cadillac has earned our business and we'll continue to use him for our future purchases as well. My wife and I have owned 25+ cars over our life between the two of us and this has been by far the easiest transaction of them all. Fred was extremely professional and courteous. We are new to Cadillac and needed guidance on what would be best for us. After looking into Audi and Mercedes we're EXTREMELY HAPPY with our CADILLAC and just as importantly Fred making us feel like a member of the family and not a number. We are business owners constantly on the go 7 days a week and Fred was respectful of our time to make this a simple process for the trade-in and purchase. The car is beautiful and Fred was able to walk us through all the technology until we were comfortable with it. I'm grateful for his knowledge and exceptional service. I also want to add a special THANK YOU to Business Manager Lisa Bronson who made us feel like we reunited with a long lost family member. She was so friendly and we hit it off from the moment we met. Sometimes you just know when you meet someone, we trust you! We feel like Lisa was looking out for our best interests and took all the time we needed to answer our questions and review the contract. Last but not least, a warm THANK YOU to Jane Flesch Service Consultant. Fred gave us a tour of the dealership and amenities to show us around and introduced us to Jane. I don't think service consultants get enough recognition for the tough task that they face daily. Jane was super friendly and welcoming while helping us schedule our DuPont treatment for the car and arranged for a loaner car while it was being done. It was simple, enjoyable, and all in a relaxed but professional atmosphere. Val Ward Cadillac is MY DEALERSHIP. I'll gladly recommend them to everyone. I wish them all the success and encourage you to experience it for yourself. read more

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They did a courtesy wash on a 2 week old 2023 Escalade and destroyed the side of the backseat passenger window (the part adjacent to the emblem) like they used an abrasive or something, and I won't even call that service department again! Btw it was in for a nail in the tire...had to go back 2 times because they couldn't balance the tires properly and the wheel still shakes! I do not recommend. read more

Jane in the service department was amazing!!! She went above and beyond to help us out. We drove in from out of town had issues with our check engine light and they were shortstaffed but she made it work. Thank you thank you! read more

Had my oil changed and tires rotated at Val Ward. I haven't had good service in the past, but wanted to keep getting service at the dealership while my car is still in warranty. Since it was only an oil change I waited there at the dealership. The service tech called and said my car was ready. I went to his office, signed all paperwork and paid for services. He gave me my keys and said I was good to go. I went to get my car at the service entrance, but there were no cars. I went back to his office and asked where my care was and he said it is right outside in the service entrance. I told him there were no cars there. He came out and looked and said I don't know where your car is either. I reminded him that he gave me the keys so hopefully it is still somewhere at the dealership. I went on and told him I have had problems every time I brought my car in for service. He then sarcastically said, "I am sorry that you may have to wait another 6 minutes while we find your car". They finally found my car. It is very scary when you take your car in for service no one at the dealership can tell you where it is located. read more

Had my CT6 there multiple times and they continue to send me home with the system not working properly. Do I have to drive to Sarasota to get some reliable diagnosis and repairs? I love my Cadillac but is it worth all this? read more

My fiancé and I just regretfully purchased a Cadillac from a unofficial Cadillac dealer and I called to make an appointment with you guys and Brandon in the service department is absolutely amazing. I called numerous times and he answered every single time and answered all the questions I had and was able to tell me what exactly was wrong with my vehicle. He is very knowledgeable and trustworthy. Everybody I encountered at Val Ward Cadillac were friendly, and left me with a feeling that my needs were being met in an honest and efficient manner. Thank Val Ward Cadillac from your new customers George and Theresa. read more

I chose Val Ward Cadillac Collision center because of all the great reviews they had, but if you are a person with great attention to detail, please go somewhere else. Their work is sloppy and asymmetrical. They left rough edges at the bottom of my bumper, hard to see, but I did noticed it. Also, they left me with a nonfunctioning left mirror that costed me money to fix. read more

My 2017 Escalade had quite a few things wrong with it, and they were always very kind and knowledgeable when we called with questions. Will definitely be back for future automotive problems! read more

I cannot begin how to explain what i feel about this service. Id love to give them an opportunity to make a correction but they refuse to call me back. Save your money. Their service department will sell you expensive "software" or expensive parts ($1400) when all the trouble was a keyfob battery for $12, but i had to take it to Tuffy to find out the truth after i gave VW aeveral chances to fix it. If this is how they fix cars, dont trust their sales team either. Ive had two cadillacs serviced here and bought one. Never again. 12/22/21 3:19pm update. They did replace the cars battery, but let my wife leave with a check engine light still on after claiming "its all fixed". When i called Dave to ask why they didn't clear codes or fix everything, he said to bring it in and i can take a rental at VW expense. Two weeks later, we came in together and was turned away stating to just fill the car up a couple times with 93 octane to blow out carbon then come back and get $1400 in parts if that doesnt fix it. Yea, 2 months have gone by from the original service but we have called and been there a couple times since. I have left Jimmy two messages at the receptionist and havent heard back. Three days later, i called and was told because he had to leave for a wife's emergency. Still no call back. Tuffy on Tamiami replaced keyfob battery for $12 and no codes returned and google says the codes are related to low keyfob battery. Simple fix versus a $1400 bill. Nothing to get straightened out. You obviously have incompetent service techs or you attempted to rip me off. Pick one. I guess times are difficult when you dont have new cars to sell. read more

My 2017 ATS has been serviced at Val Ward since I bought it. Customer service is out of this world!!!!

came in close to closing looking to buy a car and they turned me away they said it was to closing it was 1:30 they are open till 4 online don't come here they don't want to help you read more

Choosing to work with a dealer from Florida, (I live in Texas) was an easy decision once I began working with Jeff Miller and Jamie Lukes. From start to finish, this process was smooth and easy. I cannot stress enough the incredible service and attention to detail I received. Jamie took are of all the financing and paperwork with total ease, Jeff arranged transport of the car to me in Texas, even that was top notch! The car arrived in perfect condition without a hitch. They really did all the work, all I had to do was sit back and relax until the car arrived and they handed me the keys. If you are looking for a car, look no further than VAL WARD! You will not find anyone better! read more

Craig in service was amazing in handling my elderly Mother's repair. Always responsive and delightful. Highly recommend.

One star, but if there was an option for zero that would have been my choice. I was sent to the body shop at Val Ward by State Farm. Disappointing that my husband and I were forced to sit in a very small waiting room with a television set tuned to political commentary, with no means to turn it down, off, or change the channel. I spoke to the Customer Service manager who told me that they have other waiting rooms at the dealership where I could wait in the future. I think he missed the point, if you want a potential customer to feel welcome and comfortable at the dealership, don't invite them in to listen to a channel well known to churn out propaganda. read more

I got the best looking 2013 Cadillac XTS for an amazing price. Not only were they competitive on price, the car had all the options so it was a no brainer to buy. The salesman in their certified used car area, was Norm, he's another Chicagoland transplant, who was knowledgeable about the car and all the features it has w/ the CUE data center that does everything w/ voice commands. Things like Navigation, find nearest grocery store, call Jonny on cell, turn radio to 92.5, or whatever ur listening too, and south more. This Cadillac is the nicest, sexiest Cadillac's we have owned. I love the fact that fuel is regular 87 grade. I could go on...anyway I was really happy to have a pressure free purchasing experience at Val Ward. I will be back for more. read more

Val Ward Cadillac - Awesome black Cadillac... - Auto Repair Near Me - Fort Myers, Florida

Even though I bought a Used Cadillac, Thomas (Who was on his first day) and Mike (The man in Command) made me feel Special and Welcome!! Both of them did a great job of working out a price that we both of us could live with!! Thomas did a very good job of showing me the vehicle and all of its options!! Thomas said their would be great service after the sale and he proved to be a man of his word!! If you are buying a Used (oops) (Preowned) Certified Cadillac and you don't go in and see Mike and Thomas then you have already made a bad decision!! Lisa in the Business Office makes sure the paperwork is 100% and works to save you money!! May total experience at Val Ward was the best Car Buying Experience I have had in my 67 years on this earth!! Way to go!! When Thinking of a Certified Cadillac Think of Thomas at Val Ward!! Gary of the Gulf P.S. Thomas even helped me pair my cellphone with the Car!! WOW!! I would have never been able to do that myself!! Again! Thanks Thomas, Mike and Lisa!! read more

Took my Cadillac SRX in due to pink liquid leaking under the vehicle and on to the garage floor. The service department didn't find anything wrong and the charge was $200! Only 25,000 miles on the vehicle--2015. We were thinking of buying a new Cadillac but not from this dealership! We will certainly explore other vehicles other than a Cadillac. read more

1 star is too generous. I took my Cadillac in for work on my brakes several times and I always left knowing they feel the same. Finally found someone to review all their bills to me and work done. Val Ward took substantial money from me and turns out they did ZERO work!!VAL WARD CADILLAC SCREWS OLD LADIES read more

The body shop is the absolute worst body shop I've ever seen. The sales department for cars is ok. But I cannot express it enough, DO NOT USE VAL WARD BODY SHOP! read more

There's very bad service, I have 2006 Mercedes SL 500, I have scratch under the bumper and the back the body, they offer me $ 1800, I make offer $ 1500, after 2 todays they call me say they can fix it for $ 1500 Plus the tax $ 1562.44, 9 days later they call me, go pick up the car, I Pay the $ 1562.44, when I check under the bumper, they doesn't fix under the bumper scratch, they ask me about $ 300 more, I am so pissed , I pay the $ 1562.44, but they doesn't finish the job, and they ask me add $ 300 more for finish the job, I walk away ,they are so bad to take your money no finish the job, I will never go back there, and then I will tell my all friends don't go there fix the car, very very bad service. They lie to u read more

While ultimately I left the dealership satisfied; I spent a very long time, was bold face lied to by a Saturday service writer and nearly passed out from stress! Dan Flynn is cool, calm collected and made things happen but by luck I was able to leave satisfied. If things would have worked differently, he and the team would have went on with the rest of their day just fine. I have been a customer since the 1990's as have my parents and my grandparents. I feel that I am not cared about as a customer any longer and not sure if I will recommend or buy another Cadillac from Val Ward. Did yours come with a spare tire? read more

The car buying experience and all the subsequent service visits we've had since October of last year have been great. I had one issue the entire time which was kind of a big one for me but I have more mechanical knowledge than your average car owner. I had new tires put on the car and they did a front end alignment without asking and when i confronted them about it they said it's policy on all tire changes. Which is nonsense car had 40k miles on it and tracked down the road straight as an arrow. Because it was only $99 they probably didn't have to consult me but that's car service for you they always try and up sale stuff to ya. Other than that the prices and service have been great always quick in and out. The also do free detailing on Saturday mornings on any Cadillac. When the wife is ready for another caddy which I'm sure she will cause she loves this car. I will be returning to Val Ward which has been a staple dealership in fort Myers for I think the better part of 60yrs and it's easy to see why. read more

I was very pleased with the service department at Val Ward Cadillac. Doug, in the service department, kept me informed about the progress of my car repair and made the whole process very easy for me. The dealership provided me with a loaner car and I was versed in the features of the new Cadillac that I would be driving, I will continue to recommend this business as they are courteous and care about their customers. read more

5/9/14. Maintenance side...I bought my car a few days ago. I took it in today to have the windows tinted it was part of the deal. I noticed that my trunk struts were out. This was minor so I thought I would get them fixed when windows were tinted. Dan Flynn (customer relations manager) introduced himself as I was dropping car off. I showed him trunk. He had dealership pay to fix trunk. I bought car as is and no way expected them to do that. HE Offered without me even asking for it! Now Thats customer service! My car was done in 1.5 hrs. I REALLY have had 5 star treatment here. :) read more

A first class, customer motivated new car dealership. Customers are treated with the utmost respect. Employees there are friendly and most worked there a long time. read more