Took my toddler to the "Valdese Express Care". She had a temperature of 103.7. The receptionist was…read morekind and helpful. The Nurse Practitioner told me the "rectal temperatures were inaccurate" "It always adds a couple of degrees to what the actual temperature is" I honestly cannot believe that someone that practices medicine doesn't know what a core temp is.

Sitting here in the waiting room of the ER, been here 2 1/2 hours when we got here there was only a…read morelittle girl in front of us, they sat there just to be discharged in the waiting room and given fever reducer, now the waiting room is packed, ppl are leaving. Never will we go here again.

UNC's Caldwell Memorial Hospital has done everything it can to continue to obscure the prices it…read morecharges patients for procedures. CMS now requires every hospital to post a machine readable file showing list prices, cash discount prices and payer negotiated rates for all services & procedures. Instead the UNC's Caldwell Memorial Hospital has a consumer interface that has some of this information but a user needs to scroll through one procedure at a time - see https://www.unchealthcare.org/about-us/billing-and-financial-assistance/chargemaster/. The interface isn't searchable, sortable, or consumer friendly in any way. What is UNC Hospital hiding? Other hospitals in the area show prices, so why wouldn't UNC want to show prices to help patients understand what to expect? Are they perhaps charging too much compared with the other hospitals in the area?

I had to take my son to the ER on a Friday night due to a possible fractured wrist. The wait time…read morewas great - we were in & out quickly.The staff was friendly and professional especially, Dr. Waksman. My only complaints are about their privacy practices and informed consent. They ask repeatedly for the patient's social security number and date of birth within earshot of the entire waiting room and they had me electronically sign paperwork that I didn't get to read before signing nor get a copy of afterward. Poor practices.

During a recent visit to the beautiful town of Blowing Rock, I suffered a minor eye abrasion that…read morewas uncomfortable enough to warrant a visit to the Blowing Rock Hospital Emergency Room. I have to admit, I was surprised that the small town even had a hospital, let alone a facility with 24 hr emergency service. The two attending nurses were so kind even though my injury was very minor and the whole process took less than 50 min.--that's even with waiting for the on call doctor to arrive. Wonderful town, wonderful people!!

My husband was having chest pain and pressure during a ski vacation to the high country. We entered…read morethe ER at around 8:20 am and by 9:23 am they had check him in and determined he was not having a heart attack but was suffering with high blood pressure. This is a caring and fast working hospital when you need urgent help.

This hospital used to be known as "Grace Hospital." It is now known as "UNC Health Blue Ridge." I…read moreremember passing by it when I was younger, and also knew friends that had been born here, but never had been inside or had to utilize their services until yesterday when my husband was transported here via ambulance and admitted overnight. I was actually surprised at how beautiful the interior of this hospital is, how cozy, how- large! It is definitely well kept up. My husband's stay was incredible. From the moment he got a room, the nurses welcomed me, and even told me to stay with him all night. They offered me a guest meal to eat with him, and told me I could even shower if I needed to! I almost felt like I was the patient too! The staff as a whole are really welcoming, full of love and southern hospitality- as they should be. Sadly a lot of hospitals lack staff who deliver top quality and compassionate care. When we left today, my husband and I officially decided that we will be choosing this hospital when I give birth. Catawba and Frye have absolutely nothing on the comfort and care that this hospital does. I never planned on going back to either one of those wretched places, but after this experience, THIS will be our GO TO hospital for any procedures, emergencies, (or babies!) I speak so highly specifically of the top notch care he received from the nurses. However, there are only 4 stars posted here for a reason because just like any other medical establishment, I do have a few negatives I'd like to mention as well.... Communication. Communication issues between the rotating staff, communication issues between the doctors and the nurses, and communication between the patients and the staff. 1. Rotating staff. After every shift was over, the next nurse to come in wasn't always given a "summary" of what they needed to do, and some kind of seemed lost. I feel like the team leaving to go home should be leaving notes for the new employees arriving to work, because they do see new patients every day, and that's a bit of an organizational problem. This wasn't a huge issue, but I noticed a little bit of this going on. Nurses acting confused until we, the patients, updated them. 2. Doctors. The doctors do not communicate unless the nurses reach out to ask. For example, I had already looked at my husband's endoscopy results and bloodwork 2-3 hours before a doctor even spoke with us. I already knew what was wrong. I was never once showed photos, or shown bloodwork or anything. I had to read it myself. My husband went back for his endo, and I was told that when he was in recovery, they'd call me back. They never did. So, when I seen it on the screen that he was in recovery, I asked to go back, and the women behind the desk at the outpatient surgery told me to sit down and wait for the doctor to call me back. They never did! The lady that brought him into pre-op had to come get me from the lobby, and was shocked that nobody told me- MY HUSBAND WAS ALREADY OUT OF RECOVERY AND BACK IN HIS ROOM! This made me so angry, because Turkish is my husband's first language and he prefers to have me with him at all times if possible, just in case I need to translate for him. I explained this to the women behind the desk, and they didn't seem to care. I made it back to his room and he was wide awake wondering where I was that whole time! This was his first "surgery" and he expected to wake up with me next to him. Communication problems. 3. Us. If I didn't have any background knowledge in the medical field, I would have been completely clueless as to what was going on. I was never given test results, I was never given pictures of the endoscopy, I was never explained anything. I had to pull my husbands chart and read / compare his blood results (they were drawing every 6 hours because he had lost a lot of blood and were taking it every 6 hours to make sure that his levels weren't dropping more. We didn't talk to a doctor. I had diagnosed him before any staff member! When they walked in, I said "I already know, even though I know you won't explain it well, I know. Discharge us." If the communication between literally everyone would improve just a bit, I think this place deserves 5 stars! The frustration was with the doctors, not the nurses. The nurses did their best to make everyone comfortable and relay information as I asked. The doctors don't seem to want to listen, and seem as if they already have their own ideas and are set in their ways. At least, the doctors we seen. I say I'd love to deliver here, because I will have a midwife and my OB. A doctor I know and trust, in a relaxing and caring environment. I hope the communication will improve!

This Hospital wants emergency room staff this Hospital should be closed immediately for gross…read moremedical neglect and complete inability to correctly diagnose and treat my problem. I was brought by ambulance after a slip and fall in a Lowe's parking lot in Morganton North Carolina because I could not drive home to Florida I was having double and quadruple vision and falling asleep at the wheel while I was driving. Rather than address the obvious is that I had a severe concussion and should not have been released and most definitely should not be on the road driving anywhere at any time until the symptoms have been treated and cleared up. I was not even spoken to about having a concussion I knew what it was because I have heard about the symptoms although I've never had one but I have also never had the experience of falling asleep at the wheel repeatedly and seeing double and quadruple Vision was complete inability to focus. I had to look up the symptoms on Google because they did not address this at all because the staff did not want to bring it up that there was evidence of a severe blow to the back of my head, the test said everything was normal except a large mass on my right lung which was also ignored, they did nothing to investigate why or advise me even of things to watch for for symptoms of a concussion. To anybody that is medical neglect and incompetence this hospital to be closed immediately if that's the kind of treatment that people have received and indeed from other reviews it's clear that they are not capable of properly diagnosing and treating anyone. I will be following up with North Carolina officials on the closing of this hospital it should not be accepting patients or even testing or treating them. The staff were disrespectful towards me because I don't have a Southern accent and several of them inquired where I was from and although I was born in Jacksonville Florida I was educated up north in New Jersey and New York. I am still having these severe symptoms and it has taken me 3 days To Go less than 200 miles because I have to keep pulling over cuz I'm falling asleep at the wheel because of the concussion. They did not even mention the word there is nothing on my paperwork regarding possibly having had a concussion and do that they should not be open and so-called treating anybody not even a dog. I understand now why they have so many really bad reviews this place is criminal in their treatment, and if I should fall asleep at the wheel and cause an accident they are the direct cause because I should never have been released in that condition that I am in. I have never ever witnessed this level of severe medical incompetent and outright neglect of addressing a real problem. My time spent there was a complete and utter waste of time and money do not go anywhere near this facility, they should be locked up for criminal neglect and complete incompetence. If I could give this so-called Hospital emergency room negative 100 Stars that's what they deserve. The only way they could improve is to completely replace all the neglectful ending confidence staff members every one of them. The doctor did not even identify herself as the doctor, and it was obvious she did not graduate anyone near the top of her class. To have released me a patient to be driving on the highways back to Florida knowing full well themselves that I had received a concussion from the severe fall I had is 100% a criminal act. I can't say enough bad things about the treatment or lack of treatment I received there. They were trying to cover their butts by saying every test was normal oh but by the way miss, you have a large mass on your right lung. There was absolutely no follow-up testing to find out why, all I know is that my entire right side of my rib cage is hurting so bad and they did not even treat the pain they were completely useless, neglectful, and completely and utterly incompetent they should not be open to the public at all. The large mass on my right lung, it could have been blood bleed, it could have been cancer. But I do know that that large mass was not on there a week ago because I had just had a chest x-ray in preparation for Planned surgery in May. They told me about it but they did nothing and I do mean nothing to investigate or do any testing any further and as far as I am aware it could still be bleeding. Medical malpractice does not describe the lack of care I received there not even close

this place was terrifying the first time I went many years ago but after a few times of involuntary…read more were so great to me. I didn't wanna leave because we got a lot of peace there. now it's been between 15 to nearly 20 years ago and I need medical records for Disability and my therapist, but I was told today that based on the information given, nobody had been there by that name, which makes no sense to me. They did put my ex-husband's last name, but it still has the same Social Security number birthdate so I don't understand I would rather them be honest about not finding my records then to just say I've not been there that really me! that makes me look like a liar and I have proof from Spruce Pine Hospital that I have been to Broughton several times because that's where I was initially considered involuntary commitment and then they sent me to several times so if you're reading this, beware if you go there you better be very specific about them. Keep your records safe because it might be a very important piece! Other than that, I have nothing bad to say about Broughton They were really great to me! I would've put five stars but instead I put four only because our records are important and so is our word and when we're telling some very important people that we've been somewhere and that place says you haven't it's scary what that could do!

I came today on business, not to stay. The staff was very professional and courteous.read more

I was treated and spoken to like a piece of dirt on the bottom of a shoe when I dealt with the Pain…read moreManagement Dept. I was spoken to like I wasn't even a human being. When I called the Service Excellence Dept. to discuss the way I was treated, they too were not empathetic whatsoever and weren't talking to me to listen; they were talking to reply. There was no compassion and they didn't care that I was upset. I will never go to Frye ever in my life after this experience. Keep in mind, I'm a Veteran and had to go through months of approval processes to get the appt at Pain Management. They called me and said my appt. was cancelled and refused to tell me why and when I pressed her with questions and wanted information from her on why my appt. was cancelled, that's when she abruptly hung up on me after giving me no reasons. I'm all set with Frye. I have lived long enough to know I am not willing to deal with people who treat me badly. I'll go elsewhere. I do NOT recommend this hospital.

My granddaughter is 30 weeks pregnant and having serious heart problems. She is on a heart monitor…read more Is at Frye ER.in pain and very weak and can't even get seen by a DR. It took 10 min for a nurse to answer a button call. SERIOUSLY??!! Is this the best they can do?