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    Valencia Falls

    4.0 (1 review)

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    10 years ago

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    Symphony at Delray Beach

    Symphony at Delray Beach

    2.0(2 reviews)
    3.2 mi

    Very disappointed in the fascility and the timely care they give my mother Sometimes over an hour…read morewait for an Aid The administration is not responding to my request for communication

    Admitting a loved one into a memory care facility is a traumatic emotional experience to say the…read moreleast. Symphony at Delray Beach is a beautiful place. Architecturally, it is perfect for our elderly. Everyone gets his/her own bedroom with a private bathroom shared by two "suit-mates.' The premises are clean. I heard that no one got Covid-19. If you see the facility, you can understand why. Residents are separate and group activity work is in small groups. Going forward, it is my hope that it will be a great experience for Mom. My disappointment was in the overall admissions process. Tina, the salesperson is fantastic as is Chantel, the memory care director. Anna in nursing was nice. Most of the individual directors are great. What was missing was a coordinated admissions process. Each new resident should be assigned an admissions coordinator to introduce the family and resident to all the individual directors. We were told to come to a meeting when Mom was admitted. I envisioned all the directors present; but instead we met with a disgruntled employee in the nursing department. She made us feel like we were wasting her time. She took the meds that we dropped off and that was basically it! Since then, I have been over there about five times to meet with five different people concerning Mom's plan. Monday I meet with PT. Today, I had to go back to nursing to drop off her supplementary vitamins. Tomorrow I have to meet with the plan coordinator. This afternoon I have to meet with Anne at the front desk to coordinate her furniture delivery. I believe that this process should have been better organized. We had to wait two weeks for her medical paperwork to be finalized; meanwhile we had Mom at home and were paying the facility and home health aides. I hired two CNA's to help Mom with the transition. Thank God I did this because one of the staff aides didn't even know she was there. Mom was so disoriented that she pooped in her pants, something she never did before. Again, I was thankful I had my aides there. It is a difficult transition for us. After feeling so comfortable with Tina...the sales rep; now I feel very insecure about my decision to admit her. Hopefully things will ironed out as she settles in. I am grateful for the first full night's sleep that I have had in years since Mom was admitted!

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    Symphony at Delray Beach
    Symphony at Delray Beach
    Symphony at Delray Beach - Symphony at Delray Beach has received the 2026 Best Memory Care award from U.S. News & World Report.

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    Symphony at Delray Beach has received the 2026 Best Memory Care award from U.S. News & World Report.

    Grand Villa of Delray Beach East

    Grand Villa of Delray Beach East

    3.2(17 reviews)
    2.4 mi

    This facility exhibits serious and ongoing deficiencies in both operations and resident care. Staff…read moreconduct is consistently unprofessional, marked by indifference, lack of accountability, and a failure to perform even basic caregiving responsibilities. There are significant safety and maintenance concerns that appear to be routinely ignored. The building is in a state of clear disrepair, with needed repairs left unaddressed. Sanitation conditions are unacceptable; bathrooms and floors are frequently dirty, and there is a persistent and concerning presence of mold and mildew throughout the facility. Most alarming is the apparent neglect of residents' fundamental care needs. Basic hygiene is not consistently provided, with residents reportedly going without regular showers due to staff inattention. This represents a failure to meet even minimal standards of care and raises serious concerns about regulatory compliance and oversight. The overall condition of the facility--both in terms of physical environment and quality of care--reflects systemic mismanagement. Prospective residents and their families should approach this facility with extreme caution and strongly consider alternative assisted living and memory care options in the West Boynton area that provide appropriate standards of safety, cleanliness, and resident care.

    Had an excellent tour and very informative. Sorry that you are currently full we will have to keep…read morelooking as we are in current need. if we cannot find something soon we will return to get on the wait list.

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    Grand Villa of Delray Beach East
    Grand Villa of Delray Beach East
    Grand Villa of Delray Beach East

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    Abbey Delray - Exercise

    Abbey Delray

    1.8(17 reviews)
    4.9 mi

    This property was sold in early 2025, and the name changed to Cascades. The previous ownership…read more(affiliated with Abbey Delray South) provided a stimulating calendar of events, but most importantly they had a trained chef in the kitchen who prepared well-cooked meals using mostly fresh ingredients. Menu options were varied and nutritious. Since becoming Cascades, the quality of the meals has taken a nose dive. Fewer choices, smaller portions, vegetables often bathed in strange yellow oil, and regular use of processed meat products masquerading as real food. Management says they're taking resident's concerns into consideration and that things will improve, but it's only gotten worse month by month. It's been almost 3 weeks since the kitchen was shut down due to a cockroach infestation. There's no excuse as to why this problem has not been resolved at this point. In the meantime, residents have to deal with extremely limited menu choices and small protein servings. A recent brunch offered nothing but hard-boiled eggs, orange juice, and unthawed frozen waffles. A couple of weeks ago residents were served takeout pizza. For the New Year's Eve dinner main dish, residents were given a choice between a pressed turkey sandwich or a pressed ham sandwich. Each building has only one elevator, and in recent months it's sometimes taken up to a week to repair a broken elevator. This has left some residents on upper floors with no options to leave their apartments for days at a time. Long-term residents have been moving as a result of all this. Many residents don't have the means or the support to move to a different residence. Think twice before moving your loved one into this facility.

    My grandpa passed away this past week. He was 99 and as he told me often "getting old is not for…read morethe sissies," I do think his last 12 years were as good as possible thanks to Abbey Delray. My grandmother passed 13 years ago and spent the last of her life here at Abbey Delray. She had been in another facility before this one and Abbey Delray seemed like the Ritz in comparison to the Holiday Inn conditions of the first one. So when my grandpa decided he was ready to move into a facility he chose this. He spent the first 10 years in independent living and kept quite busy with bridge, poker, daily swims (even at the age of 96!), socializing and more. It seemed like summer camp for the elderly! He made some great friends thru his years here, although it was sad to see many of them pass away thru the years. During the last 2 years he needed more assistance and so we moved him into the assisted living building. While he had a lot of complaints about it, I think he was mostly just complaining about the aches and pains of growing older. They took great care of him and in the last few weeks it was amazing to see how much the nurses had come to care for him as a person (even coming in to check on him on their days off). A special shoutout to Zanelle and Rachelle who went above and beyond to make him comfortable. Yesterday was the funeral and then we rented the art room in the assisted living building so that his friends could stop by to celebrate his life with us. It was amazing hearing about all the activities and friendships they too had made at Abbey Delray. Beverly, the activities director, helped us set everything up and she too was another impressive member of the staff here. After watching my grandpa struggle with the challenges of being 99 I 100% agree that "getting old is not for the sissies," but nice to know that there are places like Abbey Delray that make it more manageable and fun.

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    Abbey Delray - Poolside

    Poolside

    Abbey Delray - Walking the grounds

    Walking the grounds

    Abbey Delray - Exercise

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    Exercise

    Artis Senior Living-Boca Raton - Memory care suite with bed, personal photo shelving, and accessible design for comfort and easy navigation.

    Artis Senior Living-Boca Raton

    3.9(9 reviews)
    7.7 mi

    As a professional caregiver who worked inside this facility accompanying a memory care resident, I…read morewant to share what families should know before placing a loved one here. This facility is expertly presented. The marketing is polished, the awards are visible, the tours are warm. What I witnessed working inside tells a different story. Staff yelled at residents, the people in their care. This was not an isolated incident. I also observed a resident being kept isolated in her room, apparently because staff did not want to manage her. When she told me she was hungry, I helped her into her wheelchair and brought her out myself. No one on staff had responded to her. On medication: I personally observed and reported improper medication administration to both the facility and to my agency. Families should ask specific, detailed questions about how medications are tracked and by whom. Here is what I think families most need to understand: the staff know when they are being watched. When families visit, the tone changes completely, the staff smiles and are exceptionally friendly. The moment they realize you are not a visitor, that you work there, that you live there, the warmth disappears. That gap between the performance and the reality is the most important thing I can tell you. At $3,600 to $6,895 a month, families deserve more than a facade. I share this not out of personal grievance, but because your loved one will be there when no one is visiting.

    Update: While I live thousands of miles away and due to low income I cannot visit often, I have…read moreheard and regularly receive reports from family members who have been there more often. Artis Boca Raton is one of the best Memory Care Homes in the area, and I feel reassured and have some comfort, in knowing that my mother is in kind and competent hands. While I must stand by all I said in my earlier, fair review - which had favorable things to say about Artis Boca Raton - it is important to give an update as well. Caring for elder people with dementia is a vitally important and very difficult job. While I wish I could "see for myself" more often, I trust from what family members have told me, that my mother is safe, well cared for, and far more comfortable at Artis now. This means so much to family members, who by the cruel twist of fate cannot be there more often. My mother means the world to me, so I wished to thank Artis Boca Raton for taking such good care of her while I cannot.

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    Artis Senior Living-Boca Raton - Natural light-filled memory care suite with private bath and space for comfortable seating, dresser, and personal touches.

    Natural light-filled memory care suite with private bath and space for comfortable seating, dresser, and personal touches.

    Artis Senior Living-Boca Raton
    Artis Senior Living-Boca Raton

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    Valencia Falls - retirement_homes - Updated September 2026

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