Very disappointed in the fascility and the timely care they give my mother Sometimes over an hour…read morewait for an Aid The administration is not responding to my request for communication

Admitting a loved one into a memory care facility is a traumatic emotional experience to say the…read moreleast. Symphony at Delray Beach is a beautiful place. Architecturally, it is perfect for our elderly. Everyone gets his/her own bedroom with a private bathroom shared by two "suit-mates.' The premises are clean. I heard that no one got Covid-19. If you see the facility, you can understand why. Residents are separate and group activity work is in small groups. Going forward, it is my hope that it will be a great experience for Mom. My disappointment was in the overall admissions process. Tina, the salesperson is fantastic as is Chantel, the memory care director. Anna in nursing was nice. Most of the individual directors are great. What was missing was a coordinated admissions process. Each new resident should be assigned an admissions coordinator to introduce the family and resident to all the individual directors. We were told to come to a meeting when Mom was admitted. I envisioned all the directors present; but instead we met with a disgruntled employee in the nursing department. She made us feel like we were wasting her time. She took the meds that we dropped off and that was basically it! Since then, I have been over there about five times to meet with five different people concerning Mom's plan. Monday I meet with PT. Today, I had to go back to nursing to drop off her supplementary vitamins. Tomorrow I have to meet with the plan coordinator. This afternoon I have to meet with Anne at the front desk to coordinate her furniture delivery. I believe that this process should have been better organized. We had to wait two weeks for her medical paperwork to be finalized; meanwhile we had Mom at home and were paying the facility and home health aides. I hired two CNA's to help Mom with the transition. Thank God I did this because one of the staff aides didn't even know she was there. Mom was so disoriented that she pooped in her pants, something she never did before. Again, I was thankful I had my aides there. It is a difficult transition for us. After feeling so comfortable with Tina...the sales rep; now I feel very insecure about my decision to admit her. Hopefully things will ironed out as she settles in. I am grateful for the first full night's sleep that I have had in years since Mom was admitted!

This facility exhibits serious and ongoing deficiencies in both operations and resident care. Staff…read moreconduct is consistently unprofessional, marked by indifference, lack of accountability, and a failure to perform even basic caregiving responsibilities. There are significant safety and maintenance concerns that appear to be routinely ignored. The building is in a state of clear disrepair, with needed repairs left unaddressed. Sanitation conditions are unacceptable; bathrooms and floors are frequently dirty, and there is a persistent and concerning presence of mold and mildew throughout the facility. Most alarming is the apparent neglect of residents' fundamental care needs. Basic hygiene is not consistently provided, with residents reportedly going without regular showers due to staff inattention. This represents a failure to meet even minimal standards of care and raises serious concerns about regulatory compliance and oversight. The overall condition of the facility--both in terms of physical environment and quality of care--reflects systemic mismanagement. Prospective residents and their families should approach this facility with extreme caution and strongly consider alternative assisted living and memory care options in the West Boynton area that provide appropriate standards of safety, cleanliness, and resident care.

Had an excellent tour and very informative. Sorry that you are currently full we will have to keep…read morelooking as we are in current need. if we cannot find something soon we will return to get on the wait list.

Was invited for dinner and a couple of month's later a Sunday brunch. This place is very…read moreimpressive. The location on the Intercoastal is just fantastic. The facility has many amenities, a nice pool, gym, scheduled activities, classes... all the things you'd imagine at a top notch retirement community. Their 2 BR apartment was beautiful. The food is very good here. Dinner was a la carte from a nice menu, as you would find in a good restaurant. The Sunday Brunch is a buffet but has a few manned stations... omelets, meat carvings, bagel toasting... nicely done and excellent.

My mother made wonderful friends here and enjoyed Harbours Edge. Many residents have private aides…read moreto assist in their daily needs. Visitors may stay onsite, and stay in one of their rooms/apartments for a fee. The staff was top notch. I thank the many people who worked there. My mom also spent time in the Health Center, where she got excellent care.The dining room was festive and enjoyable. I found the food to be very good. The interiors were all redone and decorated beautifully. My only complaint is that the hallways dont have handrails. Some apartments are a long way from the elevators and residents may need to hold onto something for balance and mobility. Many have electric scooters and more have walkers to assist them. Personally, I wouldn't mind living there as well, when the time comes. I miss HE and the wonderful residents I too became friends with over the years.

This property was sold in early 2025, and the name changed to Cascades. The previous ownership…read more(affiliated with Abbey Delray South) provided a stimulating calendar of events, but most importantly they had a trained chef in the kitchen who prepared well-cooked meals using mostly fresh ingredients. Menu options were varied and nutritious. Since becoming Cascades, the quality of the meals has taken a nose dive. Fewer choices, smaller portions, vegetables often bathed in strange yellow oil, and regular use of processed meat products masquerading as real food. Management says they're taking resident's concerns into consideration and that things will improve, but it's only gotten worse month by month. It's been almost 3 weeks since the kitchen was shut down due to a cockroach infestation. There's no excuse as to why this problem has not been resolved at this point. In the meantime, residents have to deal with extremely limited menu choices and small protein servings. A recent brunch offered nothing but hard-boiled eggs, orange juice, and unthawed frozen waffles. A couple of weeks ago residents were served takeout pizza. For the New Year's Eve dinner main dish, residents were given a choice between a pressed turkey sandwich or a pressed ham sandwich. Each building has only one elevator, and in recent months it's sometimes taken up to a week to repair a broken elevator. This has left some residents on upper floors with no options to leave their apartments for days at a time. Long-term residents have been moving as a result of all this. Many residents don't have the means or the support to move to a different residence. Think twice before moving your loved one into this facility.

Horrible!!! BED SORES and lied about it!!!…read moreThey said the sores were due to my Father was not getting enough protien, but it was from lying in his own filth. They refused antibiotics because they said it might cause diarrihea. Met with the Admin twice, still nothing was done. Asked to speak to a Dr and was told I would be contacted, but was never contacted. Dr would sneak in and out. I had to move him to Betesda Hospital to get treatment for the two terrible bed sores. They are really bad down to the bone, but the lieing about them prevented me from getting competent care. After a week in the hospital, he was moved to Isles of Boynton where they are healing. If I was litigous I'd call a lawyer.

My favorite place for nursing care. Brand new place. Very nice place. Library and game rooms.read more

From the owner: Situated in idyllic Boynton Beach, our community helps you enjoy each day with gracious amenities,…read morecurated programs, and excursions to popular local attractions. Our community offers Residential Living, Assisted Living, and Memory Care.

I lost my wife after 39 wonderful years. Her last 14 months were confined to a wheel chair. The…read morelove and support 24 hours a day were relentless. The staff were always interacting with Francoise and brought others together creating a happy and calm envirment. There was always an activity that worked in such a way all the residents could react. A huge thank you to the staff and management for always providing a loving environment and the 100 percent support. George D

As a professional caregiver who worked inside this facility accompanying a memory care resident, I…read morewant to share what families should know before placing a loved one here. This facility is expertly presented. The marketing is polished, the awards are visible, the tours are warm. What I witnessed working inside tells a different story. Staff yelled at residents, the people in their care. This was not an isolated incident. I also observed a resident being kept isolated in her room, apparently because staff did not want to manage her. When she told me she was hungry, I helped her into her wheelchair and brought her out myself. No one on staff had responded to her. On medication: I personally observed and reported improper medication administration to both the facility and to my agency. Families should ask specific, detailed questions about how medications are tracked and by whom. Here is what I think families most need to understand: the staff know when they are being watched. When families visit, the tone changes completely, the staff smiles and are exceptionally friendly. The moment they realize you are not a visitor, that you work there, that you live there, the warmth disappears. That gap between the performance and the reality is the most important thing I can tell you. At $3,600 to $6,895 a month, families deserve more than a facade. I share this not out of personal grievance, but because your loved one will be there when no one is visiting.

Courtyard Gardens is an assisted living and memory care community…read more It is a 1 level building and it is kept very clean and attractive. The residents have small apartments of their own unless they are in memory care where they may share an apartment. There are 3 meals a day, cleaning and laundry service for each resident. There are also varied activities during the day. Plus a beautiful patio. The staff is friendly and ready to give assistance when needed. It is a good choice when looking for a loved one that needs extra care!

The facility is rundown, filthy stained carpets separating, smells awful, staff let's patients stay…read morein soiled underwear, rarely check on memory care patients.

We had elderly family members who bought into the independent living facility, despite warnings…read morefrom friends. The rationale was that if one passed, the other would move into the "skilled nursing facility'. THE EXPERIENCE WAS A DISASTER! As her POA I was rarely able to contact either the management or nursing staff. We hired an independent agency to assist with her care. ADRS staff were often dismissive toward the caregiver and, more importantly, toward the patient's needs. She soon contracted infections that could have been treated, but due, in my estimation, to lack of interest and attention, lack of medical attention, she deteriorated and recently passed. I WHOLEHEARTEDLY AGREE WITH OTHER COMMENTS...STAY AWAY FROM ABBEY DELRAY SOUTH

The rehab center at Abbey Delray South is a poor choice…read more The patients in the facility for rehab are left in their beds for hours after asking for help to get to the bathroom, requiring them to urinate and worse on themselves. The staff is lazy, stands around jabbering to each other if foreign languages.