I recently purchased a 2025 TUNDRA from Valenti Toyota, and the experience was outstanding from start to finish. Rocky Sposato & Kathy Urso were absolutely amazing to work with- professional, friendly, and genuinely committed to make the process easy and enjoyable. While I did receive a fantastic deal on the truck, what truly set Valenti apart was the exceptional service and personal attention that I received. there were no sales games or pressure tactics- just honest stright-foward communication that made the entire buying process comfortable and stress free . I highly recommend Valenti Toyota to anyone looking for a dealership that values its customers and delivers top-notch service. thanks again to Rocky and Kathy for making this such a great experience! read more

Valenti Toyota - Auto Repair Near Me - Westerly, Rhode Island

Wished I never bought the warranty for my 2016 Tacoma and 2018 Rav-4 from this valenti!!! On two occasions they refused to honor their warranty and give me excuse after excuse rather than make responsible professional effort to honor and repair their vehicles under warranty in a REASONABLE TIME or MANNER!!!! I will NEVER But ever buy from them again. read more

We were looking for a used Tacoma. We met Adel Housseini right when we walked in the door. Mr. Housseini is an excellent salesperson and I will tell you why. He is very knowledgeable, patient, practical and not overbearing. He understands what you are looking for and then he shows you what may best fit your specific needs. We didn't have to spend 8 hours at the showroom. Our time was used wisely and efficiently until we identified the vehicle we wanted. On the day we picked up the vehicle it was shiny and looked brand new, smelled like a new car and everything was ready. The business man was efficient and quick and then we were out the door with our shining Tacoma. Thank you Adel and Valentis' for a great experience. Mark & Mark read more

I was on vacation in Westerly, having driven my own vehicle 1600 miles there from South Dakota - when a check engine light came on, causing a slight bit of panic. I called Valenti Toyota but the service department had closed. I was advised to just stop by around 7:30 am the next day, which I did. They treated me like a king. It was all fixed and I was on my way by 10:30 am. A huge relief. They also meter tested another related part to be sure the ignition coil was the only failing part. They had all my records from my own dealer in South Dakota too, as their database was shared nationally. Thank you so much, Valenti, for the excellent and timely service, saving my vacation! read more

Steve from Valenti Toyota was extremely helpful and kind. He was really patient and gave honest answers to all my tough questions. He was very clear with what I needed to provide him, and he was all around a great guy. I had an excellent experience at this Toyota dealership. read more

We have been dealing with Valenti since early 1990''s and have bought several cars/trucks with them - well today our daughter bought her first brand new RAV4 with them and couldn't be happier !! Megs first car was a used RAV we also bought here and now she has a gorgeous new one !! Always excellent customer service, friendly staff etc It's nice to know that they've all been there for years and are committed to their customers !! Jamie, Chucky, Rocky and Josh are amazing and we are grateful for their guidance and help throughout the process - thanks again guys !! read more

So I asked if they could do an alignment with my rear axle having a shim on it, I was told yes, so instead of getting a new pcv valve and spark plugs, I opted to do the alignment. Except when it was done, I checked the rear alignment angles and they only changed the total toe *crooked* angle from .43 to .40 degrees (meaning the rear axle is facing towards the right), a change of .03 degrees. But because the .03 degree change is still technically an increase, the service manager was dead set on deeming the alignment a perfectly acceptable because .03 degrees still technically .03 degrees better than it was before. Now the acceptable limit ends at .52 degrees, for perspective for you future customers. And for perspective, they made the rear alignment 6% better- So if it were a grade on a test in school they would of got a 6 out of 100. But the manager repeatedly kept saying, technically we've made it better. And even though my car now drives worse, he couldn't care less. And to top it off, they also denied that my cooling fan was wobbling even after I showed them extremely apparent video of it wobbling. I was told it was an optical illusion. read more

The Service manager Harvey and his team are the best around. I was in a jam today and they helped me unbelievably quickly and had me on the road in no time. I appreciate everything you guys do there. keep up the good work. Bill read more

Said I needed $630.00 brake job. More like a $630.00 con job. See, I had my Tacoma serviced - oil change, etc. - including an inspection specifically to see if it would pass RI inspection approximately one week before bringing my truck to Valenti. This was done by a Toyota Certified Mechanic who has his own garage. The certified-by-Toyota mechanic found nothing wrong with my truck that would preclude it from passing, including the brakes, noting all 4 pads were about 4 millimeters. RI State Inspection says they must be at least 1 millimeter to pass. What do you think Valenti service department said? They failed me, stating I needed a "brake job - pads, pistons, rotors" $630.00. I went to my Toyota certified mechanic the next day and he pulled the wheels and found that the front left pad was suspiciously thin. (Although Valenti said it failed at 1 mm, the pad was actually 1.5 mm, meaning even that ought to have passed.) My mechanic was baffled how a 4 mm pad reduced to 1.5 mm in a week or so. According to my mechanic, the pads were good for another 5 - 7 thousand miles. Instead, I had to have new pads all around - costing me an additional $150.00. And there is nothing wrong with the pistons, rotors or calipers! I have a photo of the left front brake assembly which clearly shows the pad was removed - scrape marks on the two pins. So how did the 4 mm pad reduce to 1 mm in the span of 7 - 10 days? I have a theory. Valenti didn't like my theory. Valenti service people feigned incredulousness - "Why would we do that?!" Answer - to make money. Everyone knows the service department is how dealerships make its money - not from selling cars. By the way, I bought my 2017 Tacoma two years ago from Valenti. Good experience with sales staff. Not the service department. Run away, run away, run away from Valenti service department. Oh yeah, they also did not properly align my front end. Shoddy work. Now, I have to write some letters to the state DMV and attorney-general, and review RIGL for any possible civil litigation. Fun times. read more

I called on the ninth to get everything straight on what needed to be done on my tundra. It had already been diagnosed. I explained that I needed my truck for spring cleanup and it was drivable. I'd like to make an appointment. They told me if I dropped it off Friday they would get to it on Monday morning. I finally picked it up on the 23rd and they had done nothing to it. In between I made probably 25 phone calls. The woman at the front desk will get you to Toyota every third time you call or you end up at Subaru. Then you're on hold for 5 to 7 minutes. The person who's handling your cases always out to lunch or on their break or called out but will call you back. I have never received the phone call, when promised. My fault for buying into the lie that we just pulled it in or some other bullshit that they constantly said. 2 1/2 weeks to have nothing done and nothing but aggravation. I would avoid this place like the plague. I'll return if I hear the place on fire, with the service department is trapped inside. read more

My experience purchasing a RAV4 here was as good as any car buying experience could be. Paul and Rocky are friendly and reasonable. They are also willing to work for your business. read more

My wife and I just picked up our brand new 2022 Rav4 at Valenti Toyota located in Westerly, RI. I have to say in all my experiences in purchasing a vehicle from a dealership this one was par excellence. Jamie, our dealer rep. was beyond accommodating and respectful. He even went as far as entertaining our granddaughter while we were completing the final transfer process. Before driving off the lot, Jamie made sure all the vehicle's computer programing was tailored to our own personal preferences and that we could call him if we had any future questions. I would recommend Valenti Toyota to anyone looking to purchase a new or used vehicle. Don't forget to ask for Jamie. Sincerely, Brian and Gina (Natale) Cantwell read more

whoa, is this an update or a whole new review? if an update, yea, i went to 5 stars for a car dealership, must be a good one huh! (oh just see below) if new review, yea, i gave five stars for their service department, specifically caitlin, there, i used a name, so again, must be legit. we had some 'issues' with the kid moble (14 sienna) and while I did not buy here (but likely will for the next car) their service and service department has won our business. theyve done major service, recalls, just about anything we have asked, which well, to be honest, yea, thats what they do, take your money to fix your car, this team has been different the few years we have gone. dam, I even drive from the hartford area to have them work on my car (ive use the subaru place across the lot too!) they do all within their power (ok and maybe a few things not...) to give you 5 star service, thanks valenti! I will say, their online system blows goats, but thats ok, ive called in and they always take good care of us, and now, hopefully you! drive on in. read more

Mike is super knowledgeable and always explains the situation in a way I can clearly understand

Hubby has bought 2 cars from here. Yes, oil changes are free for life but we like to use the good stuff so we do it our selves. They're kinda shady with their warranties. We got a warranty when we came across a problem they claimed we had a gold warranty not a platinum one... Hmm whatever dude. OK so here's where we start getting to the bigger problems. Last summer my brother was getting married in New York City. We decided to get an oil change / drain and fill from Valenti . Not even 80 miles later our car starts stuttering, steam and smoke coming out and all sorts of exciting things going on. We called them up and they didn't care. They said it was a was coincidence. R-e-a-l-l-y??? Cuz the ONE time you guys change my oil ... it gets screwed up. Looking at the invoice it even says "customer asked for a drain and fill " but in the section that explains what services were done it says they "flushed out our transmission " which another mechanic says that was the reason for my radiator blowing because the flushing of the transmission broke some old seals. They refused to fix it. We called up Toyota headquarters filed a complaint. Lo and behold a few days later a manager at Valenti Toyota asks us to bring our car back in to fix our ( not theirs) problem. They ended up giving us a loaner car and fixing their mistake. Although they did charge us AGAIN for more oil. Charmers aren't they? Update We may be suckers for punishment but we've now bought 4 cars from here. One of the cars was a brand new Sienna. For that one, we do all of the scheduled maintenance at Valenti. They work with your schedule and are pretty good at the maintenance stuff. The bitter taste of those earlier past experiences still leave me with a low rating review. I'm raising it up a star read more

Paul and Chuck were efficient and knowledgeable. I would 10/10 recommend this dealership. I went in knowing exactly what I wanted and within two hours I drove away in exactly what I wanted. No nonsense, no hassle. read more

Wow. So lucky we found Valenti Toyota and our Sales Consultant Jeff R. Usually buying a car is about as much fun as going to the dentist. Jeff's no pressure, total honesty approach to car sales is refreshing and made the whole experience fun, not just the driving home in a new car part. We have a Toyota dealer in our town but after meeting Jeff we chose to drive a half an hour to Valenti Toyota. No regrets- we got the cars we wanted at a very competitive price and without the hard sell haggling or half truths of other Sales Consultants or dealerships. Everyone we encountered at Valenti Toyota - accounting,etc- seemed as up front and honest as Jeff. I've purchased many cars over the years and Jeff R. delivered the best overall experience by far. read more

Buying a car is always an intimidating process but we had a great experience at Valenti Toyota! We initially went to Girard Toyota and didn't have a positive experience by comparison (Girard charges over MSRP while Valenti does not). Adel sold us our car and I would highly recommend him to anyone! He was honest, helpful, and patient. read more

I HAVE purchased NO less than 6 Toyota Corollas from this Dealership over the Years, and WILL purchase a few more moving forward. Mike Williams Service Advisor is the Main Reason I buy ALL my cars Here. He is Very Knowledgeable, and Always tells it like it is which is the way I do business. Rob Valenti whom I have Never Met, has an Excellent staff and it Shines above All other Dealerships ! Please Do NOT change anything because if it's NOT broke Don't Fix It ! Lou Pergiovanni New London, Ct. read more

Just an all around great place to buy a car my wife and I bought from Jamie however I am sure every sales rep there is great. but Jamie really went above and beyond to make sure we had the car we wanted that day. we bought a 2015 Ford Fusion Se and there was a recall out on it which wouldn't let us take the car until it was fixed. Jamie then drove the car to mystic and had the part repaired for us so we could drive it home that day. At this dealership they really go above and beyond to make sure the customer needs are met!!! read more

Valenti Toyota - Auto Repair Near Me - Westerly, Rhode Island

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Everyone around knows you pay top dollar here but we all go for the convenience/location. After buying a new car here i realized that toyota had a financing deal but valenti gave me a rate over over double that. Scumbags. Then immediately sold the car loan to a scummy bank in midwest which is hard to get ahold of. Sales manager does his job by selling the vehicles for high and dirtbag finance guy gives you the highest rate he can. Feeding into the car dealerships stereotype read more

Valenti team is awesome! From sales to service! I drive a Subaru bought from another Valenti dealership and they've been awesome as well! Today my wife came in with a 2 week old highlander with some real issues (so it seemed). The team took her car right in to diagnose the problem and Rocky, our sales agent, helped put her mind at ease during the process. Turns out we have mice in our garage that had chewed through some wires... Valenti service was so understanding that they offered to fix the issue free of charge!! I'd recommend this team for any buying/servicing on your Toyota or Subaru! read more

No pressure, great service, excellent deal. Glad we came up from Somerset, MA. Well worth the trip. Free oil changes as long as you own vehicle. Steve Macomber is a kind, efficient, low-key, and professional salesperson. Highly recommend Valenti Toyota! Love the Highlander. read more

The service department is the most inefficient department of this business! Consistently have to wait over 75 minutes for a simple oil change - even with an appointment! The only reason I used this location in the past us that the oil changes were free because of car purchase! This is not worth it any longer - staff honestly do not care! Next car purchase will be elsewhere! Avoid this location unless you have hours to wait or can leave vehicle for the day! read more

VALENTI REVIEW 2021 CAMRY LEASE Rick & Joanne P. Narragansett, RI Valenti's Sales/Lease Team made of Rocky Sposato (Sales Manager) and Jamie Koulbanis (Sales & Leasing Consultant) has exceeded all of my new car lease expectations. As a TOYOTA owner/leasee for 49 years and a CAMRY owner for the last 31 years, I was completely confident in continuing my TOYOTA experience. The CAMRY model has met/exceeded all of my cost/ performance/reliability/frequency-of-repair expectations. Valenti's Sales Team member (Rocky) answered questions/concerns when discussing ownership versus leasing and convinced my wife and I to consider leasing back in 2010. He has always been very supportive with each of our vehicle leases, in particular, when asked to remedy a situation involving the DMV and our home tax town registration. Also every 5000 miles when I return to Valenti for service I would discuss my experiences in drivability/reliability/safety/potential improvements with Rocky and Jamie. They have always stood with me on any operational issue or concerns with my lease. Valenti's Sales Team member (Jamie) would take my wife and I for test drives and explain changes in operational details on newer models. Jaime also made it a point to contact us after ownership to answer any question about vehicle operation or outstanding questions. I wish to emphasize the professionalism exhibited by both of these gentlemen. They made the Valenti experience enjoyable. I highly recommend dealing with Valenti and especially both of these automotive professionals. read more

I contacted and visited multiple Toyota dealers in CT, RI and even MA. I was looking for a specific Tacoma (off-road, leather, long bed, etc) that I did not realize was going to be hard to get, but Della Hamberg (sales) and Todd (manager) came through for me. Della was a pleasure to deal with and I'm very happy with the truck I got. read more

I love this dealership. I took my car in for my major 30,000 mileage service. Jason Callender assisted me right away and greeted me when I walked in the door. He was pleasant and personable. He kept me updated on my device and the amount of time it would take for the completion of the device. After my service was completed he reviewed the service that was done informed me of services that I should complete in the future. read more

I have taken my Toyota Tacoma to this dealership twice for regularly scheduled maintenance. I would say their service is middle of the road. Not top notch, but also nothing bad to report. I have found this dealership to be the best in Southeast Connecticut to take my Toyota to get serviced. read more

I have been very satisfied with the service department. The service is usually very quick, and the free oil changes are great. The guys in the service department are very friendly and this place is state of the art, with wifi. read more

I have not bought a car here but have had my car serviced there several times. They are always friendly, work is not outrageously priced, and they are very accommodating. Prices can be high at times, but the service and expertise is well worth it. read more

I honestly have never seen a more predatory team of financiers. Three quotes on three different cars and I would be paying 125-174$ more a month than their competitors quotes for the same exact vehicle and terms. Inexcusable read more

I went to Valenti looking for a used Camry back in 2012. Steve Macomber was so helpful and informative and not the least bit pushy. He made my car buying experience so quick and easy and went above and beyond even after I left the lot. read more

Valenti made the whole process of purchasing a new vehicle painless. Our salesperson, Steve Macomber, was extremely knowledgeable and friendly and somehow made the process enjoyable. We certainly could not have asked for anything more. Scott in the finance department was also great. I'd recommend anyone in the market for a new vehicle give Valenti a shot as I'm sure they will not disappoint. We will certainly be back when it's that time again. Thank you Valenti for making our experience great! read more

Great service but one complaint, on the poorly-designed Prius hood, where leaves and debris collect under the hood, it seems that while the vehicle is in for servicing, that debris could be vacuumed. A small but annoying trait of this vehicle. read more

I purchased a 2014 Nissan Altima in 2016. The car is a nightmare. It's on the 4th transmission. I have exhausted myself to the point of chest pain in trying to get out out of this vehicle with Valenti. They will not help me. This last time when the transmission blew, I was very lucky we weren't hit by other cars. Did I mention I have a child whom just turned 2 years old and who has gotten stuck with me for hours while this happened. Would any of you feel safe in this car????? I sure as heck don't and I'm worried that when this 4th transmission goes it will not be good. The old saying three strikes your out. I pray to GOD these people rest easy KNOWING they are endangering a mother and her only child by forcing them to stay in this car. No dealer will give me anything close to book value with the service record. Heck, Valenti won't even trade it in. I'm am horrified at this catastrophe I'm stuck in. I pray someone will step up and do what's right. In the meantime pray my daughter and I don't get harmed in this LEMON OF A CAR. read more

Valenti Toyota - Awful - Auto Repair Near Me - Westerly, Rhode Island

I was very disappointed with my visit to Valenti Toyota. I have been searching for a truck and saw a truck posted on cars.com stating that they had a Toyota Tundra for sale, the truck was in the right price and had great mileage. I called and spoke to someone to see if the truck was still available they said it was and that 3 calls had been made that day about that truck, as soon as I got off the phone I hopped in my car and drove almost an hour to go see the truck, and had my dad get out of work early to meet me there to see this truck that the man on the phone promised would be available when I got there. He even gave me an associates name who I won't mention and told me he would be waiting for me with all the details of the truck. By the time we get there we ask the women at the desk to ask for The associate. He comes out and tells me that someone had put a down payment over the phone on the truck. And the description that was given on car.com didn't even match what was there. There was a plow attached to the truck, but he insisted I look at the truck in case because if the other gentleman didn't want it we could get it. Now why would you tell a customer to go look at something knowing there is a chance you won't get it. They didn't even try to work with us and try to find something comparable or offer us anything else. They literally let us walk away disappointed. My mother left our phone number just in case the other customer didn't want the truck but to be honest I would never do business with these people. I had just drove almost an hour away and my father too for nothing. Complete jokes! read more

Couldn't be happier. Smooth trade-in. Great car. Great service. Ask for Jamie.

I have been taking my car for service here for nearly 9 years now. Professional staff, reliable, trustworthy. Traded in my old Camry for a new one there 6 years ago and sales was good and fair too. I wouldn't go anywhere else for car service. read more

Recently, our 1997 Rav4 wouldn't start on rainy days and called AAA 3x's to have it jump started. The last time I called AAA, the guy said, 'it needs new wires to the coil because they looked pretty old. Looks like it's 'arcing' he said. Shouldn't COST much. I said OK and took it to Valenti's of Westerly for service. The car also needed to be inspected so after the mechanic looked at it he said, 'Did you ever smell gas from it?' I said,'no'. (Incidently THAT wasn't the problem). He said,'Well, it looks like it's coming from the full tank so you'll probably need that and also your brakes are shot',etc,etc... I said,'What will it come to,' and he said,'over $1200.00.' I just said,'Forget it, I'll just take it and go.' He said, 'There's a diagnostic charge of $98.00' and I said 'I'm not paying a diagnostic charge when no work was done on it! ' He said, 'Sorry we can't release the car until that's paid.' So I paid the charge and said,'Never will I come back to this crooked place,' and left. (OH yeah, forgot to mention my parents and myself bought 3 cars there,...wished we hadn't). My advice is NEVER let mechanics anywhere charge for something they didn't do or don't have to do. BAD SERVICE!!! Look elsewhere! read more

I bought a car from Valenti in 2002 and just went back and bought a used 2010 Hyundai Elantra. I LOVE Valenti! After I bought the car, I realized the USB port wasn't working. No problem, they took it back and fixed it no charge! Then I heard noises when I hit the brakes... Again, no problem, they took the car, fixed it for Farr (while under warrantee) and gave me a loaner for the day! They could have told me the brake sound was in my head, or waited until it was no longer under warrantee, but they were honest, fixed it, and gave me the loaner besides! And this was for a used vehicle! Oh, and all vehicles have free oil changes for life. Guess where il going for my next car? Yup... Valenti! read more