I'd like to share how pleased I am about this tea cafe. I came here on a cold and snowy Saturday,…read morebecause my friends live nearby and I was going over their house to hang out, but I wanted to get tea first. The employees behind the counter were cheerful, and they say a phrase in Japanese that means, "welcome," which is a nice touch. The first thing I noticed in the shop was the matcha mill. They actually have two matcha mills running the entire time, and the employee later told me that it's milling and grinding the matcha to get the freshest matcha possible. Grinding and serving the matcha from its fresh ground state really makes their matcha stand out, and I could definitely tell. I was thinking about getting a cold matcha anyway because I didn't want to microwave it later, but they informed me that their machine for hot matcha wasn't working. That is not the best situation for people who wanted a hot drink, especially since it was so cold and damp outside, but I was really interested in a cold drink anyway, so it didn't really bother me. I got their red bean matcha with oat milk, and I was so happy when I drank it because it tasted like actual real matcha. I've gotten matcha at Starbucks and Dunkin' Donuts and I haven't expected anything phenomenal, but I've also gotten matcha at matcha shops and the matcha just doesn't taste right because it was too sweet. This matcha, however, tasted exactly the way matcha should taste! I really, really enjoyed my drink so much, and they serve it unsweetened. I didn't even need to put sweetener in it, but I did put a tiny bit of simple syrup. All I have to say is definitely try this place. You will not be disappointed. Their matcha is amazing, and I am going back to this place every time I visit my friend's house.

If you love matcha, this is your place! Ooika is a cute cafe offering mainly matcha, but a couple…read moreof other options as well. The space is small and brightly-lit with a few seating areas. You even get to see the matcha being freshly milled so you know you're getting some good quality stuff! During each of my visits, I ended up getting whatever monthly/seasonal special they were offering. The first time, I got the ube matcha latte and during my last visit, I got the peppermint chocolate latte. One thing I didn't realize during my first visit is that they give you your drink without the lid so you can sweeten it as you wish. They have syrup that you can pump into your drink. Needless to say, my drink was unsweetened the first time, but still tasty and good enough for me to return. By my second visit, I figured this out as I watched someone else add the syrup to their drink. I literally added a couple of drops because I actually enjoy it when it's not overly sweet. Also, I LOVE that they make all their drinks with oat milk so I don't have to ask for the substitution like I do at most other places. During each visit, I have always received friendly service. I would definitely return!

Great customer service! I needed a last minute gift for a retirement and was quoted 3-5 days at…read moreevery other establishment. Tammy was able to accommodate my request and get the job done within he same day and the plaque came out beautiful. Highly recommend!

Best store in the mall. I have bought many gifts from here and have always been very happy with…read moreboth the service and quality of the items. I will definitely be back for more.

We have been a long time customer and just truly love the family business vibe. Too bad that…read morepeople don't realize what a fabulous gift shop it is if you can't find a gift and a card in there, you can't find a gift. It's under new ownership and seems to be having a few bumps but the previous owner Jay I understand is still behind the desk and he is one of the most amazing people in general that you want to know and moreover do business with and I hope the new owners can straighten things out and with his help to get a successful local business, succeeding, and growing PS. Unlike corporate pharmacies, Robbins is rarely out of anything and if they are, they usually get it within 24 hours..... that is so not true with places like CVS etc. etc.. I will always favor businesses that are family owned individually owned, and the young entrepreneurs and craftsman that are out there over anything corporate if I have a choice There is nothing like a local business that knows you Young people today are in such a rush. They don't really care, but they will. . In and just take a look at their gift shop and by the way, they have a post office there and a refrigerated area and lots and lots of specialty chocolates. The shop should not be missed. It puts Hallmark to the curb.

Excellent team of front and Pharmacy staff. Very prompt , courteous and friendly employees!read more

Shopped here this week to buy a recliner for someone now in assisted living. It was a great…read moreexperience with Tammy. She was able to show me a chair I'd liked online and showed me how the remote worked. I had certain considerations given it would be delivered to a facility rather than a house, and since the person it was for had particular needs. She took time to answer my questions and gave me her direct contact info to arrange delivery after I had a chance to confirm a few details on the receiving end. The price was good, the chair is perfect, and the whole experience was really helpful and friendly. I'll be going back to Tammy the next time we need somethign.

Came here to check out what was available. Most of the stuff didnt pique my interest. Everything…read moreelse was alright. Lots of sales people standing by the door waiting to jump at you like vultures. Was looking at mattresses and they were trying to upsale for the most expensive ones instead of one that would fit my needs, quite disappointed...

I've gotten a dozen items engraved here over the past few years, they always do a nice job, are…read morealways overwhelmed. Yeah, sometimes a little gruff, but totally competent and efficient. It's my go-to place for all engravings, even when i bring in items NOT purchased in the store. Average price is about $20 per item, which is more than reasonable. :)

Things Remembered: a one stop shop for thoughtful, unique, and customized gifts for just about…read moreanyone in your life. For a store that sells such considerate trinkets, you'd assume that customer service would be amicable. At this location, that was unfortunately not the case. I came here on a Saturday, and there was only one employee working which yielded extremely slow service. I placed an order for a set of engraved champagne flutes for my best friend and was told to come back in 45 minutes. 45 minutes later, I come back and end up waiting another 30 minutes. The flutes were done, but the employee just put them aside while ringing up other customers and ignored my presence. The employee working completed tasks leisurely, which is fine but then there should've been another employee working with her. It seemed as if she had little respect for peoples time as she walked around the store rather than helping customers. The pick up times she gave me were inaccurate... understandable since it's a busy day, but it only takes about 20 minutes to engrave so I shouldn't have waited over an hour. When I finally received the flutes, I saw that the text was not engraved the way I had written on the paper. I kindly expressed my dismay to the employee who showed no sympathy for her mistake. Instead, she continued to be dull and short with me. After some consideration, I realized I did not want to settle and gift my best friend something I didn't entirely love (especially not for the price - engraving is pricy!). Although I was on a time crunch, I decided to have the flutes redone. The employee seemed annoyed and was reluctant to work with me to engrave the flutes the way I wanted. After a few minutes of trying to explain to her what I wanted, I wasn't assured that she would engrave the flutes correctly a second time. She was highly unhelpful and unsympathetic so I asked to speak to a manager. I found out that the manager would be in the following morning so I canceled my transaction and made another trip the following AM. I kindly explained the situation to the manager, who showed NO concern. Similar personality to the employee I encountered the previous day. I was appalled that a manager could have such little regard to customer satisfaction. I really needed the flutes so I did end up repurchasing them, but he was also apathetic, impolite, and highly unprofessional.