The manager is rude just overall does not have good experience and communication! Will take the business somewhere else. The owner should hire better quality staffs. read more

I'm only reviewing this to note it has the cheapest gas in the area (including santa clara), maybe except costco. I have had no issues getting gas and it might be a little bit slow, but I haven't had issues with it. The only thing to note is the pumps on the corner/street side can be difficult to get in and out and around. Becareful there or you'll get trapped there. The lot is too small for the pumps and due to the low prices, it gets super full often and is hard to navigate. You may have to pre-plan how you want to get in and out of this place. read more

If I could give this place a ZERO I would. Came in as I needed gas and couldn't go to my lovely Chevron. I walk in and the lady gives me a weird look. I disregard it and grab one AMP and one Powerade. As I walk up to checkout I'm thinking she might greet me. NOPE, not even a smile. I decide to say "HI, how are you?" I get a look and "Hmmm" as a reply. How is hmm a reply to that question? Needless to say, service is a HUGE miss here. And I'm in a suit too so I'm thinking she hates her job... read more

Valero - Front of Store - Gas Stations Near Me - Cupertino, California

Car wash doesn't work effectively. Owner is a total jerk. Seriously how much does it cost this guy to let a car go back through his useless car wash? Gas stations are going away anyway. Thank goodness for EVs. Ugh read more

Shady. The gas might be cheap but this is these are the slowest pumps in the world. I had to stop the pump because it was taking too long. It was abnormal how long it took to even fill 3/4 of a tank. read more

This is my usual gas spot . Lots of terminals and near the freeway . The price is usually cheaper than other local gas stations . The credit and cash price used to be the same cost . Also used their car wash , very fast and clean results read more

I don't like writing bad reviews for businesses because we're all just trying to make it in the world. But dang the older Filipino lady here was SO MEAN. First she yells at me to not use the cleaning wipers on my car- "only use for window" is what she yelled. So I'm like ok fine, maybe I'm in the wrong here. But then I go to the car wash and the machine starts before I can drive my car in. The machine is clearly broken, there are no signs anywhere on how to operate it, and I don't know what the heck to do. Then the older lady comes over and yells at me again. So I ask how to exit and she ignored me and left. Damn...never again. read more

Been there a couple of times for its convenient location but very disappointed. Vaccum has been broken, car wash has no guide, no pre-wash, car is still dirty with streams of water on car body Never come again here read more

I just stopped by this gas station to pump gas because I saw that they have an air pressure machine. It's great since my tires are low on pressure thought I pump and also get my tire pressure up to right psi. After pumping gas I pulled into the parking spot to pressurize my tires. Went inside to ask the clerk to turn on the machine. She looked at me in what seems to be like a demeaning manner. Asked me if I pump gas to which I replied yes I just did. Then proceeds to ask me which station to which I said I don't remember the number on top of my head I'll have to go out and take a look. The whole experience is her interrogating me left and right as if I'm lying. Avoid this gas station if you can. Edit: The rude clerk is an older Filipinas as mentioned in others reviews. read more

This gas station is SIGNIFICANTLY CHEAPER than any other gas station in the neighborhood. I don't know what else you would look for with gas station. The price can definitely be the only reason that this place receive 5 starts. It's only slightly higher than costco. A caveat: avoid the commute time in the morning and afternoon. You will see a long queue. read more

Clerk Refused Service Because "Asians Have Corona" - I came in to buy a pack of cigarettes one day and the man behind the stand was very rude to me from the start. I tried initiating small talk, but he just had a problem with me for some reason. After he gets my cigarettes he asks for my ID and tells me he can't accept it because it's fake. I was shocked. I asked him how it was fake and he wouldnt tell me, he just said it was fake. I asked if he could just scan the ID on his register? Then he would know that my ID is real. He then told me that if it's real then it's not me. I was like what? He said the ID may be real but that's not you, so get out. I've never experienced something like this before. I even showed him my multiple credit cards under MY name, my school ID, my debit card, EVERYTHING! He still told me that my ID was fake or it wasn't actually me even if it was real? Like what? He then told me to go outside repeatedly because of how I'm dangerous. I was confused. How was I dangerous? THE CLERK TOLD ME THAT HE DOESN'T WANT AN ASIAN IN SUCH A SMALL, CLOSED SPACE BECAUSE WE HAVE CORONA VIRUS. GO OUTSIDE. This is insane and INCREDIBLY RACIST. I cant believe that this happened. He also seemed to be of asian or middle eastern descent too. I'm so surprised that another minority would be so racist? It's so counter intuitive and crazy. Bottom line, please do not go here and support such racist customer service and business practices. I told my family and friends the same thing about this experience as well, please spread the message. read more

I used their car wash on June 12. First thing I noticed was tape over the credit card slot, so luckily I had a bunch of dollar bills. Assoon as I drove forward and put cat in neutral as instructed by the lit sign, a short lady came running out to yell at me for not putting car in neutral! Then she just disappeared. Huh? The machine made lots of noise but nothing happened for over a minute. Do I put cat into drive and went forward more, then back into neutral. Car wash finally started washing. When it was done. The blower started blowing but the car was no longer moving. The blower finished, the car was sitting there soaking wet. I had to drive out. Never going back there again! I found out later by reading comments on NextDoor that this carwash has caused many complaints but no resolutions. There should have been an out of order sign a long time ago. They have been suckering people's money for a while. The business should be fined or shut down. read more

Would give zero stars if possible. The car wash broke halfway through service - attendant Lilia claims to have fixed the issue three times - but clearly my vehicle is sopping wet and covered in suds. AVOID THIS STATION AT ALL COSTS. read more

Valero - Car drenched in suds. - Gas Stations Near Me - Cupertino, California

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Be careful! Valero gas stations, especially those being operated by a particular group, have this scam going - if you select the Express Carwash you will be charged $18 for it, and the cashier will refuse to refund your dollars or void the transaction. Best to stay away from Valero. Overnight they change the $3.99 Express Wash to $18 and customers are swindled. read more

Valero - Receipt for $18 Express Carwash from Valero Scam - Gas Stations Near Me - Cupertino, California

Lydia, the cashier at Valero this afternoon, went apoplectic when I told her that by law I can ask and get free air and water. I had just washed my car. "Don't tell me about protocols. I know what the law is and I can ask ..." and it went downhill from there. I obviously interrupted her phone call that she stayed on throughout. She clearly hates her job so I told her if she doesn't like this job, get another. read more

I normally went here for carwash as there was no waiting time. Today somehow the carwash belt couldn't lock/load my car. So I backed out, and then realized probably my quote has already been used. So I went inside to ask for another chance for carwash. The lady claimed I did not follow the instruction. I explained that I used this facility multiple times. The staff said I need come back tomorrow again to solve this issue(I am not sure what the solution would be). After argument, the lady very reluctantly took me back to carwash, and started the carwash again. I was happy at beginning, but soon I found the lady only gave me a very very simple carwash (definitely not what I paid for): a bit water,  almost no soap, no dry blow, much shorter, and the car was as dirty as before carwash). Deeply disappointed but I think now I understand why no one goes to this carwash. read more

The lady at the counter was so rude and accused me of lying. I asked her to turn on the air and told me that she would not turn on the air till she gave me the third degree. I have been asked to buy gas before I could get air. All the other gas stations have no problem giving out air. I have been to other Valeros and never had this problem. She needs to check her attitude and understand that my patronage helps to pay her. I don't deserve this shit. I'm going to chevron. read more

Terrible carwash, terrible service! I should have read the reviews, but didn't think it was necessary for such a simple service. At the carwash, I was holding the brake down when I shouldn't have (no instructions about this, but anyway), so it started washing without my car in it. The Indian looking gentleman who came out to 'help' was then extremely rude, never ceased to talk on the phone, and just LEFT(!!) while I was asking him if he was going to restart it. I got a 20 second carwash. Not even that, as the wash itself was also malfunctioning (5 second blower, and no green light to 'go'), so I left with a water-stained car and a bad feeling for the day. I saw the car before me leave wet too, so it wasn't anything I had done wrong. Never again will we come here with our business. There are plenty of other gas stations and carwashes around who can have our money. I sincerely hope that others can be warned. Places with rude, unhelpful people don't deserve business. read more

I buy gas here occasionally. Will never again. I asked for air for low tire and the lady working asked if I bought gas. I didn't today. I believe this is illegal. She was angry that I challenged her. She blamed it on her manager "TG"? This was a first time to experience. I did get air and 2 times. I upset the cashier for challenging her. I'm a nice guy and asked politely. Link to law: http://www.leginfo.ca.gov/pub/99-00/bill/asm/ab_0501-0550/ab_531_bill_19990930_chaptered.html read more

The Valero had an Attendant who provided assistance where two other "full service" gas stations would not. I needed help putting air in my tires and the gentleman at the desk not only helped me but provide the coins needed from the air machine. He made sure all My Tires were at the right levels. A Good Samaritan and Great Service. read more

Not a good experience, several customers right at face belittled. Just came for a car wash. Was not given money back.

Don't be fooled by the pleasant exterior of this gas station and car wash. First and last time I will be going here. Worst car wash ever that took a total of one minute. Windshield dirty, car still dirty and foam all over the car. When I requested a refund or credit the clerk said " your the first one to complain today( this was at 7 pm) She said for me to come back tomorrow. Refused to give me the name or telephone of the manager. Seriously? I don't expect much from a car wash machine but this was ridiculous. Also the messed up green non yellow brick road to enter the car wash is a total disaster.Go somewhere else and spend your 10 dollars like Starbucks , pizza my heart , The bar at whole foods whatever. Also next time you go elsewhere to get your car hand washed by a hard working friendly person please tip them well. Machines are not humans but humans who act like machines are the worst!!! read more

This gasoline station is a scam. My tire was flat and I needed to use the air pump. Got in to nicely ask the staff "can you turn in the air pump please?" She gave me a stern look "Did you purchase gas yet?". I said "no not yet". She then gave me an angry and disappointed look and said "Air pump is not free. It costs us electricity. Drop $2.5 tip to this tip box and I will turn it on. What's more outrageous is that she has a sign next to the tip box that demands tip before turning in air pump. Well, she needs to understand California law. In California, Assembly Bill 531 requires service stations "to provide, during operating hours, water, compressed air and a gauge for measuring air pressure, to the public for use in servicing any passenger or commercial vehicle." The law goes on to state that "these air and water services be made available at no cost to customers who purchase motor vehicle fuel." Never coming back. Don't come. Don't let them ruin your day. read more

DO NOT GO HERE! The employee came and yelled at me at the car wash because my car wasn't going forward even though on neutral.. which is what the directions said. SHE WAS YELLING AT ME THEN MOCKED ME. The car wash was 45 SECONDS... didn't even clean my car. There is a better one down the street that is worth going out of the way for. Don't bother with this place. read more

Be careful!! The pump here rejected my AMEX gift card (fine), but then I later discovered it drained the entire value off the gift card despite the fact I paid for the gas on my credit card. It's been over a week and I haven't gotten my money back. The manager said he couldn't do anything to fix it. The amount of money the pump stole off the gift card was nearly twice how much I paid to fill my tank too! Unbelievable.... Find a different gas station. read more

Haven't check reviews before going to this station, it's just gas and quick car wash, what could go wrong? Unfortunately, I've got some problem entering the car wash. The attendant who supposed to help was just keep yelling instead. I don't remember anybody yelling at me like this since my early days in the army long time ago. After checking other reviews found out that it seems to be a normal practice for this station. To make things worse, this hysterical lady didn't even wear mask or observe distance either so now I have to be extra careful with my contacts for the next couple weeks. BTW, the wash quality is very low as well. read more

Stopped for gas at 9:40PM. The lady working refused to let people inside to pay with cash, which would save us 10¢ a gallon. Even worse is the debit card price is the same as cc price, the higher price, instead of being the same as cash price. Very frustrating . I thought this placed closed at 11..? read more

Pathetic gas station and car wash service. Suggest avoiding at all costs. First, their gas is ridiculously priced compared to the Chevron and Shell stations nearby. On top of it l, the instructions for inserting the credit card are terrible. They show a vertical slot in the pictures whereas in reality, their machine only accepts credit cards horizontally if you insert it properly. Otherwise the pump stops. Finally, decided to use Apple Pay to escape the pathetic design and usability. Car wash was the worst. It simply is a rip off for the $7.99 they charge you. Barely enough time for doing any kind of a wash or dry. The Shell car wash service near Whole Foods is far superior. To top it all, the angry and grumpy gas station attendant gives a condescending lecture for how to use their stupid car wash when it is poorly designed and near some shady grass area. Rude customer service and poor station overall. AVOID UNDER ALL COSTS. read more

Car wash problems. Last week I couldn't go into the car wash because there was a car that had jumped the tracks. No one in the office. Crossing my fingers, I went back today, entered the car was and was then stalled once I entered the car wash. Finally made it about 3/4 of the way through but had to drive out under my car's power. Could have been worse, but never again! read more

I went there for car wash. Card system was broken then i went inside to pay and the Asian lady was upset and started yelling at me. The car wash was broken it was leas than minute it went off. Car was all wet. Then i went inside she was so mad. I couldn't believe with that lady. R u kidding? read more

Terrible Terrible Terrible! Middle age woman was shouting at me that why I am asking her for refund because carwash was not working!!! The same guy before me has the same problem with them! I will never go here again! Valero should first teach them how to correctly behave with customers before giving them any gas stations license! read more

Got a car wash here and it was really bad. I did not expect all the bug splatter to be removed but the front of the car was not touched. As with the other reviews the attendant yelled at me and accused me of lying. She kept arguing with me. She have me another lower end wash and asked me to sign the receipt. When I signed it she said my signature was not good enough. It was my signature. It was really bad service and a bad car wash. I strongly recommend agains this car wash. read more

Why all the negativity towards this Valero!!!! I have been coming here all the time on the way out to the freeway. It is either here or to the arco station which is cheaper only if i have cash. I have never once seen the pumps out of order. the employees all know me and greet me with a smile. Located at Highway 9 and Stevens creek makes it very convenient for me. It used to be a Texaco station back in the day or so someone told me. I NEVER use the car wash here. i mean come on...what idiot would use a car wash at a gas station??? I am annoyed that the people driving on Stevens creek will often pull through this station to get around the slow traffic on the corner and that is really rude!!! read more

8/29/15 - Wish I could give negative stars, but YELP requires at least the one star. First time YELP user and typically not one to complain. I just feel I have to warn others as my experience was beyond belief. Got gas, went smoothly. Paid $7.99 for a deluxe wash. I understand a drive thru car wash is for convenience. Here, it was met with rudeness, disrespect and incomplete service! I paid for a service and did not receive a completed service. I suggest for myself and others, that in this case, sacrifice convenience for better service. What happened? I waited my turn to enter the car wash because another car was going through its cycle. The car wash attendant told me I can go in. I shook my head No as I wanted to wait for the car currently in the car wash to finish his/her turn. After all, he/she paid for a car wash and a dry (the automatic dryer). Why rush that customer? I am in no hurry. It then becomes clear that I can enter safely because the other customer who paid for his service was done and left. I went through the wash and then entered the drying portion of the car wash (the automatic dryer). I typically stay in these types of car washes with the automatic dryers because they have a count down and it is meant to dry my car. This is the complete service I have paid for. Instead of being allowed to stay through the complete automatic dryer portion of the car wash, I was told by an attendant to get out because he had told the next customer to go in. This customer was on my tail and if I did not move my car out of the car wash, I would have been hit. I was surprised at this. My service was not complete and now this other customer, who deserves the same service of a wash and dry for his/her vehicle, was also being rushed. I parked my car at the air fill up area to be met by the car wash attendant and his dirty yellow towels. I immediately asked him why he allowed another car in while my car was still in the cycle and in the drying phase? He was immediately rude and said the light was green, you need to go. I said that I have been to this car wash before and have in the past not had an issue of being rushed out & another car on my tail. I went into the gas station to see management or an owner to explain that I have paid for a service and the service was not complete. The car wash attendant (as described in the other reviews) was very abrasive and said things like, "Go ahead, complain, I don't care!" Management did not take responsibility for the employees bad behavior nor the way they handle their car washing service. It is simple. Pay for a service, get the full service. In this case, I got a car wash (poor at that, soap still on the car once I got out of the car wash), and no drying time. I was met with rudeness and lack of customer service. I will never do business here again and I will certainly file an in person complaint to the local BBB as well. read more

OMG! I pulled into this Valero gas station yesterday to buy something from tits convenient store. I parked in the only spot available right next to an adjacent car that people were putting air in the tires. As I got out and started walking to the store I heard someone yell "HEY MAN!" I turned around and a bleach bond male attendant popped up from a crouching postition right next to the car I parked next to and said, "Hey man, what the hell can you move your car, I can't put air in these tires there isn't enough room." I walked back over to my car and saw the car he was putting the air in was parked all the way to the left side of the parking spot, certainly not centered, and my car was more centered than the other. Upon pointing this out to the attendant he just got more upset and said, "C'mon man just move your car, "F!" I drove away. I can't believe how rude this attendant was and that he used an expletive right in front of the customer he was helping who had what looked like about a 7 year old boy with her. I'll never go back here again and hopefully the owner of this place reads his Yelp reviews. read more

Worse drive-through car wash ever! Ok, so every drive-through car wash always posts a sign stating that any damage resulting from their car wash is not their fault. I've probably driven through hundreds of car washes and never had any problem, so why would I even believe that this place would be any different? Well....I was wrong. Within the first few seconds of using this car wash, the spinning pieces of fabric rip off my windshield wipers!! I can't even believe what is happening. I try to move forward, but the stupid guide on the floor has the tire locked in. After it finally lets me out, I informed the attendant. Of course he doesn't care, but he does retrieve my windshield wipers from the spinning apparatus and gives it back to me. Without another word, he walks away......yep you got that right....walks away. I follow to ask for the manager's info and he tells me that doesn't have access to that information. How convenient..... Oh....and I also find Will's review suspicious. He lives in SAN DIEGO and reviews ONLY 2 bay area gas locations that are owned by the same person??? ****SUSPICIOUS**** Check it out: APN No 316-26-095 (Valero) and 279-29-033 (Hamilton Union). Obviously his reviews are BIAS and should not be trusted. read more

The Good. I used to think they had good prices and a "okay" quick car wash. The Bad and Ugly. I went there for a car wash. I drove up and put my money in their machine, but it ate my money. I go inside and the guy yells at me that I'm supposed to pay inside didn't i see the sign. WTF? No sign. SO he walks out with me and then says that he "guesses that he believes me", and will start the wash this "one time". He also makes the claim there is supposed to be a sign on their machine. What an @sshat. Never again. read more

Mixed review: For years, I've been going here about once week for fill up and a quick machine car wash, because it is convenient. I have not had trouble with the pumps before, but I don't pre-pay a certain amount, which sounds like (from reading other reviews) this location may not handle well. Lately, I have avoided getting a car wash whenever the hostile and aggressive attendant is there. He is rude, insulting, and does a poor job. It seems like he is only out to ruin people's day and their cars. The reasons I frequent this car wash are because it is quick, convient and I don't have to deal with any attitude. Having this attendant there removes all of the upsides. If you want to spend the time dealing with an attendant, there are several hand touch car washes with kind and careful attendants that do superior jobs to a machine. As long as I see this creep (bleach blonde male attendant with a leathery face) standing there trying to rub down cars with a dirty yellow towel, I will not stop at this location again. There is a Shell with a decent auto car wash on Stevens Creek & N Stelling Rd. read more

Avoid #2 pump at all cost. It's faulty and gushes out gas even after the tank is full, either in the click position or manually. It happened to me more than a month ago. I brought it to the attention of the attendant onsite. He shirked responsibility even though I told him to inspect the surveillance video. I just tried it again (I forgot about the faulty pump) and it gushed all over again. Irresponsible management refusing to do what's right and only trying to save cost, to the detriment of customer service and the environment (waste of gas). read more

If there is a negative star, I would gave them negative stars. Be very careful about the car wash. Their machine was not working. The old cashier lady who speaks broken English kept yelling at me. I don't understand what exactly she is trying to say. I should have read the reviews before go to this car wash. I was trying to call them afterwards, nobody picked up the phone. Think twice before you go. read more