This company DID NOT honor installed windows warranty. I drove by a couple of times as phone number does not even ring, looks like it's closed down for good. Good riddance. read more

Very good, dependable service. I needed some glass sheets cut but they were tempered glass. They offered to disposed of it for free. Unlike other glass companies that tried to scam you into buying their stuff and keeping your junk, he took the time to dispose of it in front of me. I had 5 sheets cut for my display shelf but needed one more. I called and ordered it. Very satisfied with the results. read more

Vallejo Glass - Windows Installation Near Me - Vallejo, California

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I have owned several properties in Vallejo for many years and have always gone to Vallejo glass even earlier this month, but when I called they quoted $48 for 3 small pains and would not cut them without payment in advance. So I called California glass and they quoted $22 for the same order and didn't need payment first. read more

Very poor service and unprofessional crew.The work they do is very poor.They want to be in and out quickly,they don't care about quality of work. read more

We had Vallejo Glass do some commercial work for us. They were professional and reasonably price.

I called for an estimate and the person That answered the phone was asking questions related to the patio door replacement. I'm trying to patronize VALLEJO BUSINESS but I guess this company is not interested when it clearly said free estimates! read more

Made appointment & they never showed up. Very disorganized staff is the only excuse that fits here.

Although it was inconvenient, Vallejo Glass was so fantastic on my first visit that I returned to them when I needed another window screen replacement. My screen needed a small adjustment after it was made (which happened last time, too, and they were so easy to work with in modifying it). When my husband brought it back this time, though, the women working the customer service counter claimed to know nothing about it, and told him to order a new screen. When he pressed, they said to call Paul. I spoke to Paul, he was friendly & said yes he would adjust it. I dropped it off on Thursday, they said it'd be ready Monday. I called on Tuesday, it wasn't ready but would be in a few hours. I called later that morning and they said it was ready for pickup. I picked it up, quite happy in my ignorance. As it turns out, NOTHING was done to adjust the screen. It was the exact same size as before. Hubby looked up a youtube video on window screen replacements and fixed it (shortened the height by a 1/8" and width by 1/4", worked fine). Thanks to Vallejo Glass, we learned it's easier (AND cheaper) to do a window screen replacement yourself and won't buy one again from them. read more

We cannot say enough good things about Vallejo Glass! Stellar customer service and efficient, beautiful installation. We are thrilled with the quality of the windows and how they updated our home. It is easy to see that the team installing the windows are excellent at what they do and they were all so friendly and professional. We would recommend them 10/10. read more

Patrick & his helper were great! Removed & replaced a large glass Window in the kitchen in half an hour!! Really great personality to!! Thanks you guys!! Richie Barron, Vallejo Ca. ladies in the office are real pros on the phone!!!! read more

Today had glass replaced in sliding door. The guys were great, fast and professional. Looks great we are so happy read more

Vallejo Glass - Old door - Windows Installation Near Me - Vallejo, California

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So very disappointed in the service I received at Vallejo Glass Company. I spoke with Monica who was very rude on the phone. It took them four days to return my call after the gentleman came out and realized that the measurements for my windows were incorrect. Therefore, he was unable to do the installation. My question to them was "can you waive the fee for installation due to the inconvenience" , I was told they could recut and install the window (which would take another week or two) or give me my money back. But because it was human error they would not waive the fee. (Doesn't make sense to me it was still company error). As you may imagine, this experience has been disappointing and stressful. I feel this company has forgotten about customer service. There was no empathy shown in this situation. I'm just offering this as a warning to prospective customers. My time is just as valuable as theirs. I will never do business with them again. read more

I have used Vallejo Glass's services twice in a few years, most recently today. Initially, I discovered them when my 10 yr old showcased his golf swing, a beamer that no window would dare stand up to. Today I used their services for cutting a large bathroom mirror. The phone experience was great - I was provided courteous and friendly service. I was given the option to bring the mirror in for faster service, which I chose. They adjusted my work in today itself, and while I waited (5 minutes max) Patrick cut the mirror - I did not have to lift it out or place back in the car. The onsite experience was efficient, and friendly They went above and beyond in providing a prompt 5-star service. I would gladly use them again. read more

I went to the vallejo glass company to get a quote for a shower door on a Thursday and was told I would receive the quote that evening or the next day. I went back on the following Tuesday because I had not received the quote yet. After a few minutes of looking for my paperwork she found it, not yet processed and unapologetic. I would not recommend this place as they were unorganized. read more

We relocated to Vallejo from Washington State and purchased a 1978 home that had new windows installed in 2002 by a company that is no longer in business. We noticed that a couple of the windows were failing and that the windows above the front door had a couple of small cracks. So I asked a few people and they recommended Vallejo Glass. Vallejo Glass came and checked the windows and recommended we replace the glass in the failed windows. They also shared that the thin glass windows above the door were not up to code, it needs to be safety glass. They came and did all of the work and we could not be more pleased. The price was great! We decided to get decorative safety glass in the windows above the front door. The glass matches the glass in the front doors and looks amazing. We noticed that it is much warmer now in that area. While they were here they also caulked a couple of other windows that needed it. We definitely would recommend Brian and his team. Excellent customer service, fair prices and a very nice group to work with. read more

Found this place on accident, after leaving the DMV. Called them up, asked a few question, few days later guys came to measure, ordered my sliding door and got the job done.... great prices nice & clean work will do more business with them. Thanks again Vallejo Glass read more

Very professional and informative. My window broke and thought I had to replace the whole window. When Martin came to my house and took look at it, he said it was fixable. He explained that it was repaired before but not the right way. Been in my current house for about 5-6years and 1st time had a problem with any window. He fixed the problem the right way and window works great again. And that was all in about 30mins or less. Thanks Martin from Vallejo Glass. read more

Friendly and very professional. Definitely would recommend. The guy named Martin was extremely helpful!

Expensive, incorrect information, false expectations. Placed order last Friday, the gal said it would be ready by Tuesday, is now Thursday morning of the following week, called before arriving to their shop about my order, they take their sweet time and tell me it's ready, I arrive to pick the two pieces and only one is ready, the other was suppose to just be cut there locally at the shop and for a week it was not! Bad service! The rounded edges of the glass weren't even smooth like the original piece I took in read more

Yikes, I have gone to both Capital and Vallejo glass... Vallejo just doesn't cut it. They lost my order, took them over 3 months to find it, when it was done the glass was cut the wrong size, they didn't remember me and charged about 50 dollars more than Capital glass for the same type of order. We tried them via recommendation, yikes ! Never again... read more

We were a first time customer just needing to replace our screen rail. A technician took the screen and promised it would be fixed by the next day as they had materials in the back. He would call us. My husband called the next day, it hadn't even been started. He called again the following day, still not started. Seems this technician forgot to write up the order, the office girl wasn't happy my husband was upset that nobody could provide a straight answer as to what the delay was. My husband was told the technician would call him later that day. At 4:30, I called the business to do a follow up. The technician just arrived at the office. Said he could still do it or order us a whole new screen door for triple the quoted work to replace one rail!!! If we went with the used one, it would be ready the next morning. I told him I needed to speak to my husband and I would call him back. This technician told us to only speak with him. In the process of discussing this with my husband, this technician clocked out for the day. My husband calls back within 10 minutes and was informed by the owner the technician already left. My husband told her he thought she was lying as we were told to call back with our decision. The OWNER, Helen, dropped the G'd damn F'bomb (her words) and told us to pick up the screen as they wouldn't do the work no matter how much money we paid. I called back to speak with Paul. Donna was the person I spoke with and she refused to accept responsibility for their technician's error. She kept saying it was his fault. That he will probably lose a few days work for this. However, NO ONE tried to fix the situation. To say were PO'd doesn't even begin to cover it. I told her I was going to report them to the Better Business Bureau. She told me to go ahead and report them all day long. She then told me she'd leave my screen outside for me to pick it up tomorrow. Umm NO...it would get stolen. She said, "fine, when will you be in?" Told her during business hours tomorrow. NEVER, NEVER, EVER take your business to this unprofessional and incompetent business!!!! read more

No Show!!!!! I should have listened to yelp! They were supposed to come and measure for a shower enclosure between 8:00 a.m. and 10:00. They never showed or called. When I called Paul and asked where they were he said he would call me back. He then had the Secretary call me back and tell me their guy Brian got hung up on a job and would be on his way soon. I said no thanks told them not to bother. They wasted my day and I think they don't care at all about the customer! I suggest never even considering them for a job! read more

Called Vallejo Glass to get an estimate for replacing the track on a sliding glass patio door. When I called I was told "they don't do track replacements" and "we only replace the whole sliding window" and "you might want to try a door company" but the odd thing about all of that is they had previously done the same exact repair on my OTHER sliding glass door in the past. So I think I'll just use someone else this time. Their prices were high last time anyway, and their work wasn't really all that good but I was willing to try them again. The money wasn't the issue. They had a chance. They blew it. Again. read more

I contacted these guys Monday morning to come out and replace my sliding door glass. They arrived at my house at 11:30am and measured the glass for replacement. They called me on Thursday to schedule a Monday appt. I asked if there is any way they could do it this Friday as I am having an open house on Sunday to sell my house. The woman on the phone put me on hold for a minute and returned to tell me they would be out on Friday between 9-12. They showed up at 11 and were done by 11:30. I couldn't ask for any more responsive and professional service. I will definitely recommend them to anyone and will use them in the future if needed. read more

I needed new shower glass for my bath remodel. My contractor felt that Vallejo Glass would be cheaper and faster than another company we were going to use. Plus, one of the panels had a difficult cut because of the shower design and my contractor felt Vallejo Glass could handle it. We were wrong on all accounts. The price was very high and the install took NINE WEEKS--my remodel took less time. They never took responsiblity for the many delays, the glass being cut wrong, rescheduling an install and then cancelling because of an issue. I have 3 more bathrooms to remodel, all will require shower glass - I will never use this company again. Buyer beware. read more

I needed new shower glass and called all around the Bay Area before settling on Vallejo Glass. Everyone I talked to was helpful in answering all my questions leaving me to feel at ease that I was making the right choice. However, once Paul and Ricardo arrived to begin the install I was more than certain I had made a most excellent choice. I highly recommend them for your glass needs. read more

My 19-month-old granddaughter thought It would be fun playing the drums on the dining room window with a stick and busted one of the panes of glass. I went in just to get a piece of cut new glass to replace. Patrick was so kind just to gift me the glass; it was a remnant. He could have made of few bucks, yet instead gave it to me for nothing, including a sweet smile as I thanked him. I had such a warm experience at Vallejo Glass Company. Thank you! read more

I had an appointment for the measurement of a window requiring replacement. After the technician took down the numbers, he advised the office had closed so I would need to wait until the following morning for pricing. I called the following day, ALL DAY. The secretaries could never organize with Marty the technician to give me a price. I took my business elsewhere, Home Depot! read more

Vallejo Glass offered exceptional quality products along with service. They were super available, on time and professional with there service and my purchase. Would definitely inquire them again in the future and recommend! wish I could give higher than a five stars read more

I bought windows from them over 10 years ago with a lifetime warranty I had a problem with it and they came to the house to check it out they do honor there warranty and I would do business with them again read more

Said windows needed parts but then couldn't get the parts to work so then said needed new windows! Donna in the office was very rude. I ended up getting a refund and got another company over there that said new windows not needed just parts. Used them before with no problem, even recommended to clients but will NEVER use or recommend them again. read more

Just got my automobile windows tinted and am I impressed. The employees were professional and the work performed is beautiful and the price was more than reasonable and a warranty what more could be asked, thank you. P.s. If there was a 10 star button I would have used it. read more

Vallejo Glass - Oh snap!!! - Windows Installation Near Me - Vallejo, California

We had a mirror on a closet door replaced. It was the worst service I have ever experienced. The owner of the company has absolutely no follow up and will over promise and under deliver. When the rare occasion happens and you get him on the phone he will give a day that he is calling back or coming by but you will never hear from him. You finally give up which is what I guess he hopes will happen. I will never recommend this business! read more

Vallejo glass is the best in town best prices great sevice! Romo he's great he helped me out a lot on what I need to know about glass and windows I definitely would recommend Vallejo glass !! read more

My elderly Mother purchased new replacement windows through Vallejo Glass. Now business is under new ownership, and they seem to have no records from the previous owner.....My windows have been failing one at a time. I was able to have several fixed by the manufacturor,but I have now called them 3 times and they will not return my calls, or acknowledge them. So If you are thinking about installind $$$ of replacement windows, think twice before you use Vallejo Glass or Certainteed Windows. read more

I had their guy come out to do an estimate on a window and was told that they would call & email me the estimate. I never got either - I think they forgot or misplaced my estimate. Glad to see that I am not the only one, so I know that I am not an exception. read more

I had a shower enclosure installed by Vallejo Glass. They didn't cut the gasket material long enough so after a couple of weeks it shrunk, and looked terrible. They wanted to charge me for more gasket material so I could repair it. Don't waste your time or money at this place. If you do you will be sorry. Their installers don't care about doing a good job. read more

From beginning to completion, this company was excellent!!! Very professional and courteous. Measuring and installation were both fantastic! Highly recommend this company! read more

I used VGC for several years but after a management change things went downhill fast. I'd had a charge account with them for years so imagine my surprise when I got a call from a collection account about a past-due bill with VGC. When I contacted VGC about this error there was no apology, no recognition that I'd been a regular customer for years and no explanation how they lost all my contact info. I paid the collection service because it was ultimately simpler and promptly took my business to Cal Glass across town. No problems there just excellent service. read more

Are you serious!!! I called Vallejo Glass Co because they are close and were very courteous when I was getting estimates to replace the glass in my fireplace. I was planning to have surgery on my leg and knew this would be a perfect time (in March!) to get all of the things around the house I want done, done. Called and spoke to Ana who gave me a quote over the phone that made not using VGC a crime! Their employee who shall be called "D" came out measured the fireplace and because I was so excited about the price I had him measure another item and purchased more glass! Then no glass came. The glass was supposed to be ready in 3-5 days. I had to call them to find out when it was coming, they then missed the appointment, when they did finally send someone out he asked me where did I want him to put the glass and I told him "in the fireplace!" He told me that he wasn't told to install anything just to drop it off to which the phone calls started. After he was finally cleared to install the glass - the durn glass didn't fit! To which he ostensibly began blaming the poor measurement on "D" saying that he was new and that "D" was young and etc,etc, etc. Quite frankly when a company makes a mistake, I don't care who DID IT! I just want it fixed! The glass was returned to the store and was supposed to be re-ordered when "D" told the office worker not to reorder it that he would call me personally because he knew how to install it. "D" NEVER CALLED! It has been 3 months and "D" still hasn't called. After having my surgery I drove to VGC to discuss why my glass hasn't been delivered and Ana seemed surprised and attempted to have a worse attitude THAN ME! You can't get an attitude when it's my money being spent!!! C'mon! They made another appointment for the "foreman" of the company to come and do the measurement himself last week at 0930. I received a call from Ana saying he was stuck and not coming. We rescheduled for today (05/02/09) @ 0930 I called the company at 0947and asked if the guy was still coming to which I was told he had JUST left the office 2 mins ago and should be there any second! (I live 6 mins away from their office) I was in Fairfield, thinking I would make him wait a second or two... Or no... I called my daughter every 5 mins to see if he had made it to the house drove from FAIRFIELD to Vallejo, went to my son's school to pick him up, and drove home and VGC still hadn't made it to my home! The installer (who was not the "foreman" but the same brand new guy who was hired 3 mos ago who came out!) showed up at my door at 10:22 saying "Hey i remember your house!" measured the glass again, and began to recant again about how "D" messed up the order and measure approx an inch wrong! I called the office to ask Ana how much longer was this going to take she said she would rush it and it would be ready in 3 days! But of course I can't get it installed until NEXT Saturday... While on the phone bartering with Ana for an ACTUAL appointment time (she says 0900 I ask is that true, she says no, etc!!) the installer that is in my home says "I don't know why she is doing that, we give appointment ranges. Sheesh." I comment back to him - "Well, it has been 3 months!" He says "Well, let me hurry and get these measurements back to her, I'm sure I'll be the one to have to be here next Saturday at 0930 sharp!" I'll have to wait until next week to finish this review. Or not. You get the gist... OMG! read more