Everything went well. Adele and Kristy did a wonderful job of cleaning the entire house. Extremely…read morecompetent and willing to please. Eager to show how fast and efficiently they could do the job. Marie was excellent and very eager to hear my review. Dirt Busters will be coming every two weeks. I'm a perfectionist, as is a friend of mine who also uses them and recommended them! If you don't already use them, perfect time to try them!

HORRIBLE!! Prior to signing up for the first initial "deep clean", I spoke with the representative…read moreand told her I did NOT want "Budget Friendly Fabuloso" (those are Fabuloso's words, not mine (CHEAP)) cleaner used in my home. The representative reassured me they do not use Fabuloso and their products were all eco-friendly. I asked if this company would use my cleaners if I did not want to use their products. I was told using my products would not be a problem if I did not like their products. The 2 technicians that showed up were on time and very polite. I have a fairly large home and this initial clean took 5 hours. The technicians showed up with Fabuloso and did not have any other sanitizing product(s). They would not use my product and the technicians used Dawn Soap, Simple Green, and Windex on EVERYTHING! I did tell them NOT to use any of their products on my granite counters and they did use my granite cleaner on the granite counters. Living in Arizona, we fight with the dust DAILY!! The technicians dusted with a feather duster. I watched the feather duster taking the dust straight to the air. When I stopped the dusting I was told they follow up the furniture with a micro-fiber to wipe up any further dust. I told them NOT to spread the dust with a feather duster and to use just the micro-fibers and WIPE the dust up. Needless to say, everything was still dusty when they left, including all my blinds. All my glass showers are streaked, all the toilets are sticky, the floors still had spots all over them and when I woke the next day and walked on the floors barefoot for about 10 min, my feet were dirty! Their "eco-friendly" product streaked my porcelain tile floors. I asked them if they would use just plain hot water and alcohol on my tile and I was told NO. (This is what professional floor company's use) I watched one of the technician's pick rugs up and put them in a pile and put them back after they vacuumed the carpets/floors. Never shaking the rugs or vacuuming the rugs themselves. After the vacuuming was completed, there were foot prints all over the carpets and they did not look like they had even been vacuumed. The ONE sofa I was allowed to have vacuumed (they only allow one without an additional fee) still had crumbs and dog hair in the cracks of the sofa. I took a wettened paper towel and wiped the 4" tile threshold to the shower after one of the showers had been "cleaned". It was filthy!! I looked at the floor to the side and behind the toilets which was still dirty. I have a large sliding back door to my home. The technician explained my door was too big for their full cleaning and he proceeded to only clean 2 of the 5 panes of glass. If I wanted the full door cleaned I would have to schedule this when I made the appointments and it would cost an additional $30, $10 per pane and I would get the 2 as part of the "normal" service. I also have a glass front door and my 2 little dogs rub their noses making marks. They NEVER even touched the (One pane of glass) front door. The other 2 back doors also have fixed glass panes in them which were never touched. Now we get to the kitchen. Dawn soap was first used on mu stainless steel appliances, when that streaked REALLY bad, they tried their Simple Green which streaked worse. I told them to just stop using their products on my appliances. When the technician first showed up, I showed them the laundry room where I have a large utility sink. I told them to help themselves to get clean hot water or anything else they may need (cleaners/ micro-fibers/paper towels, mops, whatever they may need). The buckets were filled when they first started and after the 5th hour, it was the same (now dirty and cold) water in their buckets. I could take this review even further of the HORRIFIC experience and attempt to clean. $400+ WASTED!! When I called the company back on Monday morning to tell them I was unhappy with their service, I got NO WHERE and asked to speak with a manager. I was told the manager would call me when available. This was a different representative than the initial phone call. This person just kept saying over and over again how they use eco-friendly products. When I asked him what they use for sanitizing (toilets/floors/sinks, etc) he said he would have to look that up on their product list. I'm sorry folks, but wiping something down with a micro-fiber and water is NOT cleaning!!!! Lastly, I know a lot of folks LOVE eco-friendly products (and I'm not judging this choice) but, my house did not smell clean, and was DEFINITELY NOT CLEAN. I will admit, I am VERY picky when I clean, again, WHEN I CL EAN, so I NEVER expect cleaners to clean like I do, but, I look at it as, they are at least getting some of the basics so I will follow up on little things they may miss. Other than the granite counters (they used my granite cleaner) the entire house has to be re-cleaned. WASTE OF MONEY!!!!