Both my gate were having issues and I must have them working due to the business I work for and I'm in San Francisco. When I email emergent they are out within several days and they fixed both within about an hour. The guys are awesome. thank you read more

We had a failed circuit board on our Eagle Systems gate. Called Valley Entry Systems. Started out well, a service tech came out (although I didn't know they were coming until they showed up), agreed the board was the problem, said they could get one and would order it. Ten days later I hadn't heard anything, so I called to check in. Admin sent me to the repair VM, and I left a message. Repeat three times, no response. After this, I called the office and told the Admin I hadn't gotten a response and would really like to know what is happening. Since then crickets. It's been almost three weeks since the initial visit and I have no idea if VES will ever get back to us. read more

Over the past several years we have used VES to add a new solar powered gate opening system to our 40 acre home and property. We paid them $7,000 for the initial insulation and $2,000 in additional repairs and upgrades. The gate has never properly worked for more than 2-3 months at a time. VES has come to my property and fixed many of the issues and yet the gate still is not working. As the gate is our main level of protection at our rural home (7 miles outside of town) being stuck in the open position presents a really safety risk to us at our age. In the past the gate has also been stuck in the closed positon which also is an issue as we would have no way to easily exit the property or have emergency service enter. Since that time they have not corrected the issue and basically ignored my calls for updates. This is something they have done in the past (not returning calls). We are in the process of selling the property. We again called for an update and were transferred to the service manager. During this final conversation he was extremely rude. We are a retired couple (81 & 82 years old). He yelled at us, was very angry, and said Sergio did not have the authority to offer this repair under warranty and we didn't understand "how busy he was" and to stop calling and then hung up the phone. We called back and asked the receptionist who was the person we just spoke with. She provided his name as Rob Hardesty and apologized for his unprofessional behavior. read more

If I could give a zero rating I would this company is horrible I I am still waiting on a quote for my gate the sales person came out in Dec. of 2020 I have tried emailing they said they are working on the quote and waiting for the owner to sign off on it . Worst experience every! read more

We had someone come out for an estimate on May 1st and we never received our quote. I emailed a few times since then and just kept being told it still needed to be reviewed by the supervisor. It is now October and no one ever contacted me again, what a waste of my time and not professional at all. Would not recommend due to the lack of communication in itself! read more

We have an electric gate to our property and when something happens Valley Entry is our go to contractor. They are on time and have any and all parts and equipment on the truck to get us back up and running read more

We are a gated community in the foothills of Calaveras County and have used Valley Entry Systems since 1996. We have always had a great working relationship with Brian, and now his son Jake. I can call or Email the office anytime day or night with whatever issues we are having and they respond right away, and often have a Service Tec on site within a day. Office manager Marcheta is one of the friendliest and nicest people I have ever worked with. I highly recommend Valley Entry for any of your gate needs. read more

Had multiple visits and issues with my gate weren't fixed. Called to explain the issue of not being fixed and was told I needed to pay for the previous visit and they'd send someone out to try and fix the issue. Was given a 10 minute heads up of the technicians arrival and couldn't be present to see the issue. Dispatch made me feel like it was my fault for not getting back to them sooner I've recently paid for the first visit, even though the issue has not been resolved. I never received an invoice for the first visit initially. The arm came apart because when your technician came the first visit it was not tightened properly. His statement, not mine. That's been now paid for. I never saw/received an initial statement and no mention of it was made when I called for the 3rd visit for essentially the same issue. read more

Our first contact was with Marcheta who due to our emergency situation (Self Storage Front Gate) worked very fast to get a service technician over to our property within 30 minutes! Sergio showed up right on time and right away we knew we were in good hands. Super friendly, very professional and extremely knowledgeable regarding our system and the repairs required. Some people you just like right away and Valley Entry Systems, Inc are definitely some of the best:)))) read more

We have several Storage Facilities also they handle our gates at my HOA community. Valley has always done an amazing job. Over the years they have been a pleasure to work with on our gates and fences. I would highly recommend them for any commercial and or personal gate related issues both electrical,motor and or stand alone fences. Thank you everyone from the wonderful office secretary who is always cheerful to the hardworking techs that come out and work in this crazy heat and or rainy weather. Without your team we would be a little lost. Also our tenants are grateful for your help. THANK YOU read more

Amazing customer service! They were so nice and professional not to mention prompt. I would highly recommend!!

I called Valley Entry one day and left a message about my gate sensor not working properly on a system they previously installed. I was expecting a call back to discuss the matter before paying a site visit fee. A short time after and without my consent, a repairman arrives at my residence. Reluctantly, I figured since he was present it would be advantageous to just have the equipment examined. While the repairman gets to work, I called Valley Entry and inquired if it's their normal operating procedure to send someone without actually making an appointment. While on the phone, I look out the window only to see the repairman throw his tools in back of his van and leave - no reason given, just a quick exit. Soon after, I spoke with the owner about my experience but never got an explanation. read more