Went in to order a couple of sliders and get a $5 lottery ticket…read more Although other Royal Farms take ingredients off the order screen when they run out, this one doesn't. The manager on duty, who was standing there doing paperwork, acted like he was doing me a favor not charging me for the sliders when they didn't have pickle... "that's OK she hasn't made it yet so don't charge him". I handed the cashier a $20 bill for the lottery ticket. He walked over to the machine and printed the ticket, put my $20 on edge between the closest register to the lottery machine and some boxes of merchandise, went to his register and opened it, fiddled with change for a second, closed it and handed me my lottery ticket but no change. When I pointed that out he fiddled with his till again and shrugged his shoulders. I pointed to the other register, the cashier retrieved my $20 and gave me my change. The manager was watching as the incident unfolded but did not intercede. I go to Royal Farms, although not this one, frequently as I make deliveries around the city ... most have good customer service although they do seem to be lowering their standards. This is one of the really bad ones; dingy, small with a very few choices and very poor customer service.

The morning crew are AWESOME!!!! The make me feel at home each morning I go in to get coffee and my…read morechicken slider without pickles.

Worst gas station in Baltimore, perhaps Maryland. Their pumps are always broken. Just because of…read morelocation they think they can get away with it. Highway robbery, unbelievable.

I just wanted a drink... On the way to work this morning, I stopped at an Exxon gas station. I do…read morethis sometimes to pick up a 20oz of Coke or a snack, etc, so it's pretty normal. Today, I stopped at the second such station on the way to work (there are two), after driving by the first and thinking "No, I'll wait". Waiting was a mistake. Now, I'm sure just about everybody reading this has stopped at a gas station and purchased a beverage before, and I'm also pretty sure that it was a REALLY, REALLY, REALLY easy thing to do. However, for me, it was not an easy thing to do - no, folks, I was subjected to mother fucking arts & crafts time when purchasing a beverage! You see, my good friends and readers (and Romans? And countrymen?), when I pulled my last ratty Washington from my pocket, a corner tore off. Oh, this was no horrible tear (...but it was apparently a terror for the cashier), it was simply 1/4" piece that ripped off the upper left corner. Sure, it was right through the "1", but it's not a big deal, right? Hell, I recall a bank having given me bills worse than this! I did what any ordinary person would do: I handed the minorly-damaged $1 bill to the cashier (along with 3 quarters and a nickel). She promptly took the 80 cents, and then looked up at me. This is when the fun began. This is when I realized I had left my glue stick and safety scissors at home. This is when I wanted to pound my head against a wall. This is when I wanted to go thirsty. "I can't take that bill like that", the obviously moronic cashier informed me. I was taken aback. I thought she was joking. I looked at her face - her expression didn't seem to be one of humor... What is going on? I quickly replied, "What? Of course you can, it's barely damaged. I get dollars like that all of the time." "No, it's ripped and it needs to be fixed," she said. "Okay so can yo-", I muttered. Cutting me off, the lady said, "No, you're going to fix it. I'm going to get you some tape and you are going to fix it, then I'll take it." I was in serious shock now. I didn't know what to say. This lady was being serious. SHE REALLY WANTED TO PLAY ARTS AND CRAFTS WITH A DOLLAR BILL. I was hoping she'd bring back some glitter with the tape, and maybe some ribbon... Why stop at fixing it? Why not dress it up and make it all cutesy? She brought the tape back to me and handed me a piece. I "fixed" the tear and handed it to her. I started to turn to leave, having had enough of this nonsense. However, before I could finish my one step to the right (there was no jump to the left), I was yelled at. It was the cashier again, informing me that the bill wasn't up to her high-horse standards. She spoke down to me like she were a teacher and I were a kindergarten student, "Honey, come on now! You know this isn't right! Is that what it's supposed to look like? Really now, you can do better than that! What is wrong with you!?" I stared at her for a few seconds, while she held the bill, arm extended out towards me, expecting me to fix it. I sighed, took the bill and fixed it (there was a 1/16" gap when I had taped the pieces together - the horror!), handing it back to her. She accepted the bill, said "That's much better, dear. It looks right this time unlike the first time! Thank you!", all in a completely condescending tone, and immediately turned and put it in the register. I made sure to tell her "You're welcome" in the same condescending tone, and then ended up with "So that was the most idiotic customer service experience I've ever had." Clearly, I was dealing with an expert crafter. She's probably won Craft Wars or something and was offended that I didn't recognize her. I probably should've apologized to her FOR LEAVING MY SMOCK AND GLUE STICKS AT HOME! ...or maybe she just feels powerless at her low paying job and needed to get over on somebody. Either way, fuck that lady... I can honestly say that it was the second-worst customer service experience I've ever had, and that's only because I've been to McDonald's before.

This is going to be a bit of a story lol. Two experiences for this morning. Royal farm's app needs…read moreto be fixed, because it doesn't give you the option to include egg for a BREAKFAST burrito. The first time I came in with a mobile order, which no where does it tell you to pick up at register. The African woman I spoke with who had long braided hair was busy, but was being rude with me when I was simply asking about my order. Keep in mind I'm using my little 15 minute break during work to do this. She didn't listen to me about the fact I ordered 10 minutes prior and didn't consider I made a mobile order. My break is up and I finally get to find out that it's been sitting at the register the entire time. I go to work and find the burrito had no cheese or egg. At this point in infuriated. I call in about this with my frustration so hopefully it'll be ready by the time I get back. I get back, I show the issue. We confirm the APP is the problem with not having egg, however I still didn't receive cheese. Once we confirmed it was the APPs fault, I was able to calm down some. The order screens on site give you the egg option, but online/app doesn't. The woman who I spoke with first time was much more understanding and respectful talking to me as well which made me feel better. They remade my order, let me keep the mess up for my time used, and gave me a free fountain drink for my time. All of these kind curtesies they did for me changed my 1 star review ready to break something to 4 stars. The service changed the second time around, the majority of the order mistake was the app's fault, and I was compensated for the large amount of time I had to use for this encounter. I appreciate the staff for the second encounter. I do not recommend ordering this burrito online or through the app unless you can add a note lol.

Royal farms gives you ten cent discount on gas if you use RoFo pay. You also are supposed to get…read morepoints which you can use for discounts on food. They switched to a new system and you no longer get the points. When you call their help line, and eventually get a live person, they don't know anything about it and refer you to the Royal Farms corporate office, which is a recording with no help.

This RoFo is my Thursday go-to for a meeting in Cockeysville…read more Last week, one coffee machine was down. Today? Three! Two dark. One needing grounds to be dumped. And, they were running low, as in single digits, on coffee stirrers! To make matters worse in the REAL FAST department, two self checkouts down! All this during peak morning rush! What's going on, RoFo? Take some of the Tucker cash you're saving and keep the stores Real Fresh, Real Fast.

I had an excellent experience buying fried chicken at the Padonia Road Royal Farms today. I wasn't…read morefamiliar with how to order pieces of chicken on the kiosk, but the staff behind the chicken counter told me how to do it...very professionally and yet personable. The order was ready by the time I came back from the cashier's, and I was told it just came out.......in other words, as fresh as it could be. It was delicious. I will go back....often. Diane Gollnitz.

This gas station has an inconvenient and unreasonable policy requiring an ID match for every credit…read morecard purchase. I tried to buy something for my partner with her card, and they refused, calling me a potential thief. On top of that, the staff was rude when I explained my situation. A business shouldn't assume all customers are criminals. I won't be coming back.

Absolutely fantastic! I never imagined ordering breakfast from a gas station (other than Wawa) but…read morethis place! Omg! Brian made me the most amazing breakfast burrito I ever had! Like I was so surprised. Jaylin helped ring me up too & he was very pleasant. But that burrito! Absolutely fantastic! Please go. He's got the grill hot & ready!

I've been at Royal Farm store on Mace Avenue in Essex, Maryland three times just this week and they…read morehave no chicken. They have no fries and they have no fresh food. today is Sunday at 3:45 PM and the ravens are playing in a half an hour or so. I came to the store to get some chicken and fries, but they have no chicken breast at all and they only have about 10 fries available for me to buy. The fries are always very nasty and disgusting at this store because they're always very old.I walked into the store and they told me it would be at least 20-25 minutes for chicken breast. This is Sunday 9/28/25. On Wednesday four days ago they told me it would be 20-25 for chicken breast and 15 minutes for fries. Obviously I left because no one wants to wait 30 minutes for fries and chicken when I can go right down the street at Popeyes and get what I want at the drive-through window in five minutes. I don't know what is going on with Royal Farms but it seems like every store you go into has no fries and no chicken. They had small fries for one dollar the last three or four weeks but every time I ask for the small fries they told me it was gonna be 15 minutes before I could get the fries because they don't have any. I live in Baltimore county and I work in Howard . I go to Baltimore city regularly to visit a friend of mine and it seems like every royal farm store. I go to doesn't have any fries that are fresh!! They don't have any chicken breast at all, fresh or old. They say that their food is real fresh real fast, but it's not fresh at it's not fast at all. So I suggest going to Popeyes, KFC or McDonald's because Royal Farms is it's all talk and no action!

Fix your screens…read more Stop making things so cramped on the rows Do not go if mobility disabled

On Wednesday, December 3, 2025, I had a terrible experience at this 7-Eleven. One of the store…read moreemployees falsely accused me of stealing a bag of Frito chips. He was a tall, thin, African man with an accent. As I was leaving the store, he called out to me, came outside, called me back into the store, and asked me to open my tote bag, which I did. He took my bag of chips which was a product that their store did not carry. He returned my bag of chips and DIDN'T BOTHER TO APOLOGIZE. He told me not to come to the store again when I did absolutely NOTHING WRONG. He thought I had been stealing just because he saw me in the store 1.5 weeks earlier and just because I was walking around the store in the present store visit. Since when is it wrong to walk around a store, then leave without buying anything? On a prior visit to this store, I left the store after changing my mind about my needs. As I was leaving, the cashier called me back inside. I stayed polite but I was irked that they were bothering me when I was trying to leave and go to work. If I need your help, I will ask for it. I am leaving because I am done. So, as you can see, TWICE, I have been heckled as I left this store. Each time, by a different employee, and the second time, falsely accused of stealing. If you use this 7-11, BEWARE! You may be held up by store employees as you leave the store. A big pain in the butt when you're trying to go home or to work! Thanks for wasting my time, 7-Eleven!

If I could give a zero I would. I walked in and the guy immediately started yelling at a group of…read moreus to leave and said that I I hate ni*** they always steal and we were going to get a snack. He walked us out and then immediately locked the door. I mind you they are open 24/7. I wouldn't recommend.I wouldn't even want my worse enemy to come here.

Stopped by as I am in love with the frozen lemonades…read more I didnt pre order online so I went in and ordered at the kiosk and then paid. I chose a raspberry frozen lemonade. The store was very quiet and clean. It was odd that a Wawa would be this quiet and clean. I received my order quickly and was happy throughout my process of entering the store and leaving with the perfectly made drink.

Many pumps are down. Restroom is dirty…read more ATM is in a high traffic area. May want to consider moving it. Long lines. Positive: Gas prices are low.

This is a A GREAT 7-Eleven. Slurpees are excellent and you can usually count on the Coke Slurpee…read morebeing READY. Staff is very conscientious, diligent, friendly, accommodating and just run a really solid shop!

When I need some munchies late in the evening after a meeting I stop in to this location. Here are…read moresome reasons why. 1) They always have a few dog rockets (hot dogs) cooking on the spinner. The buns are always fresh. 2) Plenty of toppings for my dog and they keep the ketchup out of the onions. Cheese flows like the blood in my arteries. 3) The slurpy machine does not start defrosting until after midnight. Always well stocked with cups and straws. Nothing worse than not having those long straws at the ready, 4) Plenty of good snacks. I need kettle chips with my dogs and they seem to never run out of them. 5) Lots of Ben and Jerry's flavors to choose from. 6) No ATM. So there are no little receipt slips laying on the floors and the meth heads are not in there trying to get money. 7) Hot coffee and cold fixin's. I love French Vanilla cream and they always have a bottle (Not those little pain in the a** cuplets) to pour. Lots of Splenda so I can maintain my girlish figure. Well stocked with stirrers, cup sleeves and two kinds of tops depending upon your transportation needs. 8) Cleanliness - The most important. The guys who run this place really keep it clean, well lit and stocked. This is the best one I have seen so far. 9) The most important thing - Friendly service. I cannot tell you how many times I have gone into other 7-11's and get some sour puss act like he is doing me a favor by shopping at his store. The guys at this place are helpful, friendly and are nice. 10) Cash back at the register. I can get 5 or 10 dollars back in change, That is a great help. I am sure it is because they do not want a lot of cash on hand. Robbers stay away from this one! 11) Prices - Sure they can be high, but hell this is a convenience store. You pay more for it. But you can save money. Look for the combination deals on food. They cook a lot of pizza and chicken in house. It is inexpensive and really decent. Check the website for deals and you can save some cash. One of the nicest 7-11's by far. Great job guys!

stuck in the car wash tonight for 20 minutes, calling 30 times, beeping, finally got out and the…read moredoor up and walked in the like blaring F bomb gangster music not giving a crap at all. Never going here again.

This gas station is shady, the manger Michael needs some serious customer service training. Very…read morerude and the car wash here suck and mostly broken and then would not give you your money back or credit for another wash.