Poor Customer Service. Purchased a car wash but then found out the car wash was out of service. I went to the counter to get a refund and was told the code was good for a year and that I needed to drive to another Royal Farms to get my car washed. Unacceptable. read more

This is so dangerous! There is no guard or anything around this. Very irresponsible operators. Little kid can stick their hands between the machine and off you go!!! read more

Royal Farms Store - This is so dangerous! There is no guard or anything around this. Very irresponsible operators. L - Gas Stations Near Me - Cockeysville, Maryland

The chicken at this location is not good. The very first time I ate their chicken was last Christmas and it was really good. Got the chicken at lunch time and wanted to eat the box it came in but going back there after that it has all been disappointing. Chicken seems to alway be leftover from the day before. Very hard and kinda has a burnt taste. I am truly disappointed. Will get chicken from s different location in the future. read more

This is going to be a bit of a story lol. Two experiences for this morning. Royal farm's app needs to be fixed, because it doesn't give you the option to include egg for a BREAKFAST burrito. The first time I came in with a mobile order, which no where does it tell you to pick up at register. The African woman I spoke with who had long braided hair was busy, but was being rude with me when I was simply asking about my order. Keep in mind I'm using my little 15 minute break during work to do this. She didn't listen to me about the fact I ordered 10 minutes prior and didn't consider I made a mobile order. My break is up and I finally get to find out that it's been sitting at the register the entire time. I go to work and find the burrito had no cheese or egg. At this point in infuriated. I call in about this with my frustration so hopefully it'll be ready by the time I get back. I get back, I show the issue. We confirm the APP is the problem with not having egg, however I still didn't receive cheese. Once we confirmed it was the APPs fault, I was able to calm down some. The order screens on site give you the egg option, but online/app doesn't. The woman who I spoke with first time was much more understanding and respectful talking to me as well which made me feel better. They remade my order, let me keep the mess up for my time used, and gave me a free fountain drink for my time. All of these kind curtesies they did for me changed my 1 star review ready to break something to 4 stars. The service changed the second time around, the majority of the order mistake was the app's fault, and I was compensated for the large amount of time I had to use for this encounter. I appreciate the staff for the second encounter. I do not recommend ordering this burrito online or through the app unless you can add a note lol. read more

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I would have given 4 stars in the past, but now the chicken is more expensive and now they are cutting the chicken tenders in half. I could not believe it when I reached into the box and pulled out 2 half size pieces. I complained and the girl boxing the chicken said that is the way they are now. A young Maan cooking the chicken agreed the piece was small and gave me another piece. This is a blatant deception to the customer. I hate being ripped-off and cheated. Never again, outright deception. read more

Quality keeps getting worse. Every once in a while I give it another shot but I keep getting burned. The store desperately needs a deep cleaning. The racks in the drink cooler by the teas is covered in mold and the the floors are plain nasty. And would it kill you guys to fill the napkin holders every once in a while? The only saving grace is the price of gas... when the pumps are working. read more

Royal Farms Store - This is what passes for a drumstick at Royal Farm. Fully exposed bone and just a bit of dried out meat. - Gas Stations Near Me - Cockeysville, Maryland

I'm sad.....I've used this station for many years, watched managers come and go, and every single one has been just terrific to me. So, I cannot fault RoFo on the hiring. However, I think I understand the reason they left. They're not getting the support they need from HQ, and must handle far too many customer issues. Perhaps they're understaffed, too. Gas pumps don't give receipts, a noted and ongoing issue by mgt., requiring customers to go into the store, wait in a long line, and take up valuable staff time. Drink supplies run out, esp. when promos are given, and there are inadequate reserves at the ready. The car wash needs constant care, too. Please, HQ, give this store the support they need to serve customers, increase revenue and retain that high rating you received. read more

Just stopped to get some gas one evening. It was pretty quiet at about 845pm. Not much traffic in the area. No one just standing around. Seemed to be a pretty safe area to get gas if you are pumping gas at night and you are alone. I didn't have to go inside because I was not using cash at the time. read more

Royal Farms Store - Gas Stations Near Me - Cockeysville, Maryland

As usual, the windshield washer tubs were empty, not even any water. Temp was 50 degrees.

Just tried the new chicken pot pie. Did not look anything like your advertised picture. It was 2/3 full with biscuit pushed down into soup and 3 small sliced chicken on top biscuit. Tasted ok but not as good as your chicken tenders. You need to put chicken chunks and potato chunks in this and add some more spice. read more

This store keeps on getting worse. It is filthy and the selection of snacks is awful. I used to like the chicken salad, but will not get it from this store. The last time I tried all of the containers were slighly open, mato was leaking out and the price sticker was just about gone. read more

Stopped for a late night bite on the way home from a game. We ordered at the kiosk and while waiting were told no fries for at least an hour. Chicken sandwiches were cold and hard. The guy working the food station was completely stressed. Only 2 people were working the store and the self check outs were not functioning. I realize it is hard to get good staff right now, but the line was long and everyone was frustrated. read more

Covid or not, this place is dirty. On top of it, things like straws napkins and other things are not being replaced when empty.

Went there for some tea and a snack, eight flavors of gourmet tea, not a regular old tea bag in sight. Ordered atwo piece with mashed and gravy, the chicken was OK it was barely warm, the mashed was refrigerator cold and gravy congealed. The best part of the meal was the dinner roll, all this for $9.49. I remember when Royal Farms used to be good, I guess I'm gonna have to eat that junk from the Colonel at least his stuff is hot read more

I have used this RF location a number of times to gas up before heading back to PA. I love MD gas prices and it's funny to see all the PA drivers getting gas during their lunch hour. I save over $3.00 each time I fill up here compared to my local gas station in Harrisburg! I have also tried the RF chicken here for the first time. The key is to eat it while it's fresh and warm. Otherwise, I discovered it tends to be dry and not as flavorful if I don't eat it right away. Maybe it depends on who makes it. Otherwise, nice quick food to go. read more

I didn't go into the store , but the gas pump I used was very snappy and efficient. I've gone to several different Royal farms gas stations and this one worked like a well oiled machine. Things like this matter, especially when you're pressed for time. I wish the ones closer to me were as snappy as this one! read more

Food always takes ages to make. Then they get the order wrong. I wanted regular chicken tenders not the spicy ones. My stomach is already fucked up today. Thank you for being incompetent idiots. It was a simple order. Stop smoking weed before you work. read more

I keep hearing about Royal Farms fried chicken. So when my daughter had to use the bathroom on a trip home from Baltimore I decided this might be a good stop and then I could try some. Its a pretty nice set up. You can order at a kiosk and then they get it ready for you. My husband and friend were home in Harrisburg so I got them some and some sides and it transported a little over an hour home and was still warm! The chicken was tender and juicy and the batter was well seasoned. Glad I know now what the hype is! read more

Fried Chicken is one of my weaknesses. So I don't eat it. RoFo's emerging as a crafty conveyer of hot dogs. I tried two of their Chesapeake Bay Dogs with an old bay sauce and pickles. What a tasty item. Their house brand salty snacks are worth considering especially when they're free with the purchase of a 20 oz Coke product. Staff at this particular location are on top of their game. They have to be as the store is always busy. Good help is hard to find. read more

I just started a new job in this area and prior to goin to this particular Royal farms I heard the chicken was good. Well hunni they were not lying. Though the chicken is a little small for my liking, it is tasty. I also decided to get a cheeseburger slider and it was delicious. I love that u can order your food and browse and shop while u wait. It was very clean and neat. I was definitely impressed. read more

Royal Farms Store - The chicken is a bit small for my liking but very tasty and we'll seasoned. - Gas Stations Near Me - Cockeysville, Maryland

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I have purchased chicken here before and been pleased. But today decided to try the chicken strips boy what a disappointment. Hard over cooked and cold. Won't try them again read more

I haven't gotten chicken from them many times. Today was the worse experience I have every had. I placed my order paid and waited. After about 5 minutes I was told it was going to be 15 minutes because they didnt have the chicken I ordered. After 30 minutes of waiting they finally start throwing my order in boxes. It was many pieces of chicken. I simple ask to have the chicken in a bag the way I have always gotten it. The young man was very rude. Said you want your explicit chicken heres you explicit chicken and threw it in a bag. Needless to say I will never return there. There many other places that serve chicken. read more

Very crowded all the time. I've gone to this location during the week, during lunch time during the work week and on a Saturday morning. The wait times are kind of long. But, it's in a busy area where there are tons of businesses. The staff tries to move customers through the lines pretty quickly. A coworker suggested that I get their chicken recently. I got it. Eh. I could have gone to Popeyes and been happy. The chicken didn't have that crunch that I was looking for and the wings were small AF. Wish I would have take a pic. Oh well. read more

Wait times are ridiculous. Wawa is much faster. Two stars because the chicken is good. Get gas, use rest room, go elsewhere for food and water. Tried Royal Farms a few times always the same issue; SLOW checkout. read more

One of the most clean and comfortable gas stations in the area. Very spacious and I like that there are 2 entry points from both adjacent streets. The store is clean and well stocked. I used the car wash twice. Not the best washer but the ambience and the vacuuming and drying Bay is a cool feature. Also it should have been touchless read more

I work 3rd shift and go in there sometimes at around 10:15pm and the coffee at that time of night is just dreadful. I realize not a lot of people drink coffee at night but they advertise good coffee. I don't eat their food, but would like a cup of good coffee. Their morning coffee is better but they are way too crowded for me to even go in. I may start going to WAWA. read more

I've been in contact with the manager & the company claims administrator about this issue & so far have gotten no recompense. I've used other car washes, but the marks remain. I will need to take it to the dealer to have a professional assessment of the damage, but I know I will never use this car wash nor Royal Farms fuel IF they do not come through for me. read more

Went to this location at 6pm last night.. got chicken tenders.. They were good but they were out of honey mustard (my first choice) and BBQ (my second choice) ugh. I'll eat plain.. my biggest complaint is with the maintenance! I really wanted an iced coffee ( 2 actually.. One for the next morning) and ALL 6 OF THEM ( bags of ice coffee) were empty! Ugh.. I couldn't wait for anyone to change them as I was due somewhere at 6:30. Went back tonight at 8pm.. all six were STILL EMPTY!! WTH?? This is not the first time I have gone back hours later to find them still empty! I said something to the cashier and she apologized but I had to get mother in law home ( she waited in the car.. don't worry, I cracked the window for her ) Tomorrow morning I'm going to get up early and go to the location on Joppa road at pleasant plains road! They are so nice there and very personable! Closer to work and much more dependable! Come on Hunt Valley.. get your act together!!! read more

I gotta stop coming here, smh. Everything I get a breakfast sandwich from here they take forever to make it. So today, just like in the past they took a while to make my sandwich. What made it worse is that they didn't even get my order right! Haven't had this problem at any other location. read more

Really folks the low reviews must be coming from people who work for competitors because I have been here hundreds of times. Very consistent. I always get one chicken breast , and 99% of the time it's succulent and crispy. Much better than at the chicken chains. I have the gas card so I get 10 cents off and every location I've been to has the same modern, fast pumps. Can't beat it! read more

This place is ridiculous. The pump stopped working after four dollars, then you have to go in and stand online and wait for someone to come out and fix it. The pump asks you ate questions before I would even let you start pumping anything. Go to a different gas station. read more

Royal Farms has always been the fancier 7 eleven, this one is no different. The place is packed during the day, but that's alright since the store is quite big for a quick fold place. The food is alright, but the wait will grate on you. Also the prices are a bit steep read more

,This Royal farms manager should be fired on the spot. A large Farm store with plenty of gas pumps. As soon as you walk in the filth hits you. Then you will find coffee is all empty, no sugar, no half n half , what they do have is thrown about and dirty looking. The floors, counters, cabinets remind me of a toddlers play room that kids wiped snot and boogers on.The air machine for tires broken the vac system is jammed with debris. The vac hoses are ripped out. this store needs people that have at least a smidge of integrity. read more

It is crowded always so I know they can afford to hire more employees. My order has been wrong several times, and after a long wait I can't just go back to fix it so now I have to check my meal before I leave and wait for the deli worker to look up so I can grab her attention. Running to the gas station for a quick bite shouldn't be that much of an event. Also at any given time, at least 2 pumps are out of order. Super annoying! read more

I visited this store about 7:45 PM 05/21/17, the clerk was pretty helpful with my questions concerning the ROFO rewards program. And the young man in the kitchen area made a fresh pot of dark roast coffee when I asked. However the guy who packed my chicken tenders and potato wedges did not give me the fresh ones that I could clearly see through the glass. When I opened my box I found chicken tenders that were cold, hard and dry. And my wedges were very small, skinny and also cold. I was very disappointed but I was too far down the road to turn back. Normally I would ask for a remake or a refund. read more

Dear Corporate CEO (only): I do apologize for any inconvenience this may have caused your corporate office, but when will we receive a refund check or Visa credit? A Royal Farms Store merchant machine would not accept the zip code on a bank's Visa transaction. So, a second bank's Visa was used on the same transaction. Royal Farms received two payments for one transaction of eight dollars and some change on May 11, 2017 for one box of Royal Farms crispy fried tender mouthwatering flavorful chicken box, please accept our apology for reaching out to you one more time for the same concern. I have not received a response from the first inquiry. Our most favorite form of communication is by email; its short, quick and to the point. Great savings on my overhead cost, too. Have a great day (lunch)! Mrs. Elizabeth P McClain-Butler & Family, in Maryland, USA. read more