Dr Ott…read more I want to publicly thank Dr. Ott at Selma Medical Center for the exceptional care and advocacy she recently provided me during a very serious medical situation. I have suffered from blood clots in my legs and lungs for more than 10 years. A few weeks ago, I went to the ER and was diagnosed again with blood clots and placed on blood thinners. During my follow-up appointment, Dr. Ott became very concerned about my condition and instructed me to return to Winchester Medical Center to be admitted for surgical treatment. Unfortunately, after spending nearly five hours in the ER, I was seen briefly by the ER physician, who never examined my leg and discharged me home. Dr. Ott did not accept that outcome. She spent hours personally investigating what had happened, reviewing records, identifying multiple errors in the ER doctor's report, and tirelessly advocating on my behalf until I was finally admitted to the hospital for the surgery I needed. What impressed me most was that she did all of this while continuing to manage a full day of patients. I later learned that the delays this caused in her schedule led to complaints from others, yet she never stopped fighting for my care and safety. Dr. Ott's compassion, professionalism, persistence, and willingness to advocate for her patient may very well have saved me from a much more serious outcome. In today's healthcare world, physicians like her are rare and deserve to be recognized. I will never forget the kindness and dedication she showed me. Thank you, Dr. Ott.

Overall they are not bad except for their billing department. They will not respond using the Selma…read moreAssoc. portal. They told me through the physicians assistant that Tricare for Life paid for shingles shots and then billed me for $162.00. When I confronted them they said "sorry" but you still have to pay. I paid them immediately over the phone with my credit card. Today they sent me another bill. I have sent an email to their executive director Michael Borton who is hard to find info on. Depending on his response if negative I will report to Virginia BBB and the Virginia AG. Thier billing department is inept and if they tell you something you should get it in writing. I definitely will next time. The doctor I see is great and has done an excellent job for ten years but I would not trust any other. IMHO.

Great team, excellent care. The staff is easy to talk to…read moreand concerned about your health.

Dr Hethcoat has been my primary care dr for many years now. His professional behavior, kindness,…read morethoroughness, and willingness to go above and beyond is on a scale like no other dr I have ever dealt with. He deserves 10 stars. I have had great interactions with everyone at Winchester Internal Medicine as well. I have had no complaints in all my experiences.

I have been with this practice since 2005. I have been extremely pleased with the way I have been…read moretreated. Shelli Crockett is always personable and listens to my concerns. She never makes my appointment feel rushed. Ashley the front desk employee is fantastic. She is very friendly and handles people very well. Most of the time she is running the front desk by herself. She has great people skills Sue D

BE AWARE! This practice is discriminating against specific people with illnesses. DO NOT recommend…read morethis practice. The office staff, specifically Hannah, calls me up on the day of appointment to cancel appt because they are not taking new patients. She was extremely rude and said they have a right to not see me, because of my recent medicine review I under. I am under the care of a pain mang doctor for a debilitating illness I have, which had nothing to do with establishing a primary doctor. This is not only illegal, but prejudice and presumptuous. Therefore, they deserve zero stars, but only able to do one star. This practice must have horrible doctors or she's just a horrible person. Which I say both from what I just experienced.

I am new to the Winchester area from Washington DC and traveled a great deal back-and-forth for my…read moredoctors in Arlington. I was recently referred to Dr. Keim and was so incredibly impressed with his office, staff and him as well. I highly recommend this entire practice. And they're affiliated with Winchester Hospital Center which is amazing as well

With over 20 Drs in a state of the art hospital, they are so insanely overbooked that you can't…read moreeven get an appointment. We were initially told by our new Dr there to make a follow up appointment in 3 months & little did he apparently know that his schedule was backed up over a year. So you just get a PA, which at the time seemed better than nothing but now I am told after no call to me for 6 months now, for an appointment opening, I call them to be told that they are asking their patients to be patient with them that at this point they have no openings still & to just go to the ER if you have a problem. I asked for some alternative solution to this unacceptable answer & she had none to offer.

Dr. Todd Teigler was excellent at explaining exactly what they needed to do to find the problem I…read morewas having. After the procedure he again was clear - speaking in terms we could understand - of the findings and results. I highly recommend Dr. Teigler and his team and was very happy with them.

One of the most caring doctors I have worked with! Highly recommend her. Her timely diagnosis has…read moresaved me more than once. Appreciate her

I had been using doctor Gopal as my regular medical practitioner for two years in 2010 when I first…read morestarted having symptoms of depression and anxiety; I had just been through a horrible break-up and she immediately tried to put me on Zoloft. I told her I would rather wait and try and get my own emotions under control, which she understood but it seemed every visit she was trying to talk me into a anti-depressant. After this fact, I started having strange issues of stomach cramping and blood in my stools and dropped 14 pounds in a month and she did several tests and diagnosed the problem as a bacterial infection. I was still having the same issues after medications she prescribed so she told me I just needed to be on them longer. After being prescribed the same medication three times, my symptoms kept getting worse so I finally asked her about a colonoscopy or referring me to have one. She REFUSED saying there was no need for a colonoscopy, that my symptoms did not indicate anything in this area. Several weeks later I was able to get my foot in the door myself with a local gastroenterologist, but before I could see him I was admitted into the hospital with worsening symptoms: I'm talking straight blood for stools, vomiting, severe cramping, severe weight lose, dehydration and malnourishment. The gastroenterologist that was scheduled to see me took over my case and scheduled me for a colonoscopy to find I had a severe case of Ulcerative Colitis that needed to be taken care of surgically or I would die. I refused to go back to see Dr Gopal after she had refused to refer me for a colonoscopy, which possibly could have prevented my health decline and possibly surgery in the first place. On top of that, when I called to get copies of my records to take to the gastroenterologist and another general practitioner, I was made to pay for my records! Needless to say, I will never recommend anyone to this doctor ever!

I can't say anything about Dr. Kozlowski, I never was able to see him. I called to make an…read moreappointment and they were completely ignorant of my insurance type. I have a Place of Service (POS) with United Healthcare. It is the most common product handled by UHC. It does not require referrals, it does not require me to have PCP on file. They would not allow me to make an appointment over the phone, they had to see the card first. Why would I drive to their office, show them my insurance card, have them say, "oh, yes, that's a common carrier, and product, we can get you in two weeks from now." Ineptness at it's best. If you have an HMO plan, they seem to be well versed in those. They'll roll out the red carpet.

Dr. Johnston is, without a doubt, the best doctor I have ever been to see. I had been her patient…read morefor over fifteen years, and only recently had to move out of the area and find a primary care doctor closer to home. She had always been incredibly patient, caring, and supportive. I never felt embarrassed or like I was wasting her time, she always made me feel like her favorite patient, and you could tell that all of her other patients feel like that, too. I really can't recommend her enough!

I had an awful experience with Dr. Johnston in 2022 after having two positive exchanges, including…read moreone in office visit. I wrote a long review about her kicking me out of her practice by email with no explanation. I called a her office number of times for an explanation but never got one. That review was deleted. I had ended it with how she obviously does not follow the Hippocratic Oath for doctors: "Above all else, do no harm." It was a devastating experience for me.