Well, I was going to leave a good review because they were trying to do the right thing, but at the…read morelast second tried to change the price on me. This is going to be a long review, so buckle up. I got a paint pallet from Michael's and wanted a few words engraved on it for a Christmas present, so I go here. I go in and my first impression was very bad. No one greeted me and the office is in shambles. Everything thrown around and unorganized. I say hi to a man who has his back turned to me and doesn't look at me and says to wait a little bit because he needed to print out some more work orders. Very rude. I wait for a bit, and eventually I get to explain to him what I need. He starts asking me questions about the engraving that only a professional would know and tells me that I need to be teaching him. Very weird. As a customer coming to a business, I am paying them to cater to my needs, not the other way around. He tells me that his buddy will call me before he makes it to give me a price. I say okay, fill out the work order and head on my way. A few days go by and Christmas is getting closer, so I call and check on the product. He says it'll be ready today. I say okay and am wondering why they didn't call me with the price before they made it. I didn't get a call that it was ready, so a few days go by and I call again and he says it's ready. I go and stop by. I get there and they forgot a part of the engraving. We look on the work order and it was all there. They say they can fix it right then and there so I wait. They bring it out to me and the font is wrong, and the engraving ruined the surrounding wood, so I look at it very disappointed. I ask if they can lower the price, and the lady says they can do $20. The product was originally $36. I still sound disappointed, so the man says if I can get a new paint pallet, they can fix it and he'll account for how much the pallet costs. I say okay, drive 13 minutes to Michael's and 13 minutes back. They remake it and the man says, that'll be $25. I look at him and say not $20? The lady says yes $20, but I'm still shocked he tried to change it after how patient I've been with all of the mistakes they've made. I end up paying the $20 and the product looks very good. As a general, your reputation is worth so much more than an extra $5 on one order. Even after all the mistakes I was willing to work with them, but that was the last straw for me. All in all, they'll make a good product, but the headache is not worth it. Kudos to the lady as well, she understands good business etiquette.

Worst experience ever. Owner is rude,order was two weeks late. Tried to overcharge me. They charge…read moreyou extra if paying with credit card but don't mention this ahead of time.

Very awesome Job, they helped me with my moms stone and came out so good. They were very helpful…read morewith the design and small details

From the owner: Monuments de Esperanza, "Etched in Time" Monument Maker in Delano. Headstones ~ Lapidas…read more Engraving and Etching. Personalized gifts for all occasions. We will help you create and personalize gifts for all occasions. Please contact us with any inquiries regarding memorializing your loved one. We take payments. We are located in Delano and will deliver to cemeteries in the surrounding counties.

A big thank you to Lisa Baier for great service in helping us select a frame and for giving us…read moreseveral choices for layout and etching. Her eye for size and placement was perfect for our project. We will definitely use trophies etc for our future needs.

Hands down, Trophies Etc is the best company for purchasing trophies, awards, etc., especially in…read morebulk. Lisa, owner of Trophies Etc, is incredible. Her attention to detail and care is evident not only in the beautiful products created by her talented team, but how she treats customers. We've worked together for over a year now, and she has always been highly responsive, timely, and communicative about last minute changes (always on my end). She is flexible and willing to help in every way. I work for a non-profit organization and Lisa provides high-quality products while remaining always conscientious of our budget needs. I highly recommend Trophies Etc in every way. You won't be disappointed.

I ordered a trophy for my first annual ugly sweater party and they were able to get my order…read morequickly and ready the next day. The price was cheaper than I thought even including the engraving I had put on the trophy. I was definitely happy with my purchase and will continue to order my holiday trophies through Trophy Shack

Very nice lady and polite service. Made the trophy exactly how I wanted. Nice to have a competent…read moretrophy shop on this side of town. Very reasonably priced too.

I've been a long time customer of theirs and every time I use their services, they come through…read morewith flying colors. In particular Mike and Vincent really have done an incredible job for their customers! I highly recommend Kern Trophies as your one stop shopping for anything to honor and celebrate any kind of occasion!

I've been patronizing Kern Trophies for 18 years. Always good selection of trophies and customer…read moreservice is outstanding