This doesn't look smell or feel like a hospital and after having to have some diagnostic imaging…read morehere that made me extremely nervous I have to say this was an outstanding experience. The techs and the doctors were nothing but kind, compassionate and kept me calm throughout the whole experience.

First time at the new valley hospital and I was extremely impressed once inside. The navigating…read moretheir campus outside is a bit confusing as parking and signage are not very helpful. I recommend using their valet as it saves you ample time. Once inside the staff were extremely helpful telling me exactly where I needed to go and which elevators and turns to make. Visiting my grandmother was easy and extremely pleasant. The new rooms are laid out extremely well as they have bathrooms, ample chairs, and a bench that turns into a bed for overnight guests as well.

Unfortunately I have had a few major health scares in the last two months I've been to Valley…read moreHospital in Ridgewood New Jersey I've been to Saint Joe's emergency room in Paterson which was the most deplorable thing I've ever seen and then I went to Pascack valley hospital in Westwood or Emerson I forget. But by far Pascack valley hospital was excellent from emergency room triage doctors nurses even food or all excellent everyone was professional knew their job 1-2-3. Now I know all hospitals have been beat up nurses doctors during this time of Covid. But again Pascack Valley was excellent I had a major infection on my foot where I could easily lost half my foot and they did not hesitate they were excellent I wish I could remember everyone's name but I will give a shout out to patient advocate Dawn Depalma thank you Dawn for doing an excellent job you and your staff should all be commended

Clean Needed to do a physical for an upcoming job/career…read more Friendly staff; great service Would return if required Thanks

Care was atrocious and my medical information was given without my consent to people not listed…read moreanywhere on my paperwork. People were peeing on the floors accompanied to the bathroom by two people and continuous yelling and screaming from every room people being chained to beds yelling and pleading for help and being told to be be quiet or they will forcibly inject them to sedate them. Staff was rude, arguing with patients. The doctor dismissed all questions and concerns said he was too busy and then the unit refused to call actual treating providers and doctors, or obtain numbers to do so from the locked up phone. The food was constantly cold and disgusting. The stigma was present at all times and lack of care and concern for human decency exists fully here, they strip you and force you to cough just as you would in jail. This is not a place for treatment, it's a prison. it's more traumatizing than actually dealing with how you are feeling with your OWN doctors.

A Heartfelt Thank You to Hackensack Hospital and the PICU Team…read more From the moment we arrived at Hackensack Hospital, I knew we were in caring hands. What we were going through was incredibly scary and overwhelming, but the doctors, nurses, PCAs, and entire PICU team made an experience that was so frightening feel a little easier for our family. I cannot fully express how grateful I am for Dr. Ali and his entire team. The compassion, professionalism, patience, and dedication they showed us meant more than words can say. They not only cared for my child medically, but they also gave us reassurance and comfort during one of the most difficult moments of our lives. And the nurses--WOW! I want to give a very special thank-you to Claire, Thalia, Mia, and Joan. Your kindness, compassion, and the way you cared for us will never be forgotten. You made us feel heard, supported, and safe when we needed it most. I also want to recognize the PCAs, including Ari and Ktis. You welcomed us with such warmth and kindness and made us feel like we were not alone. Every little act of kindness made a difference. The PICU team was truly amazing. There are honestly no words that can fully express how thankful I am for every person who played a part in our care. Each doctor, nurse, PCA, and staff member contributed to making an incredibly difficult experience more bearable. Most importantly, I thank GOD for bringing each and every one of these individuals into our path. I prayed for strength, guidance, and healing, and I am so grateful for the people God placed around us during this journey. To everyone at Hackensack Hospital: THANK YOU from the bottom of my heart. I will forever be grateful for the care, compassion, patience, and love you showed my child and our family. You didn't just take care of a patient--you took care of a family during a moment when we were scared and vulnerable. For that, I will always be thankful. May God bless every doctor, nurse, PCA, and staff member who cared for us. You are truly appreciated, and you will never be forgotten. With heartfelt gratitude, Nunnally Family

Working here was a nightmare. Micromanaging Mis management…read more Setting up for failure not success. You get used and set up. Stay away from this place. You will get screwed over

I went to St Josephs for my first Covid vaccine shot. It was a very pleasant experience. Everyone…read morewas very friendly and helpful. They even called me to see if I could arrive earlier to avoid waiting in line later. It worked out great. I Look forward to going back for my 2nd shot.

Recently my husband had back surgery under the care of Dr. Yao. It has been 3 weeks and he is a new…read moreman. The entire staff is beyond wonderful. We would also like to compliment the Kaplan nursing floor. He received excellent care especially from nurses Leona and Sophia. With extreme gratitude, Santo and Joan Giovinazzo

I think just about every one who stayed at this hospital while living in Northern NJ has a horror…read morestories to tell about their fraudulent billing to conveniently sending extravagant billing via U.S. mail to arrive on Saturdays. Then immediately send the full amount without ever speaking with the former patient and directing them to collection agencies.

This is a fantastic hospital. We always use this ER. They are crazy efficient. Family member fell…read moredown the stairs and neck and back and legs were still hurting three days later so we figured better come and make sure there's no real problem. CT scan and x-rays. In at 5:40 pm out by 7:30. Can't beat that!! Clean. Updated equipment. Staff was very attentive and kind.

They read my blood order wrong, took my blood, and didn't do the most important test. They charged…read moreme over a hundred dollars for generic blood blood test I could have gotten for ten dollars, and then I had to go again to a different place to get the correct test.

To the Outpatient Laboratory Department,…read more I would like to express my concern regarding a recent phone call I made to inquire whether my physician had sent my laboratory order. I simply called to verify that the order had been received before making the trip to the laboratory. Instead of receiving a straightforward answer, I was met with a patronizing response: "Listen, I know you work here, but..." Whether I work for the hospital or not is irrelevant. As a patient, I was calling with a legitimate question and expected to be treated with the same courtesy, professionalism, and respect afforded to every other patient. A simple confirmation of whether the order had been received would have been sufficient. I hope this feedback is taken constructively so that future interactions reflect the level of professionalism patients should expect from the laboratory staff. Thank you for your attention to this matter.

Here we go again and this is the reason why Holy Name Hospital has such a low rating!…read more Back in August 2025 my son responded there after being in a motor vehicle accident and bumping his head just to get checked out to make sure he was fully OK The waiting area for the emergency trauma section was not terribly busy but he had waited nearly an hour to be seen. After being brought into the nurses station area they took his pulse and his blood pressure and were taking his temperature when the nurse walked away and did not come back for over 15 minutes with the thermometer in his mouth. When she did she went to do something else from what he says and didn't respond back to him for nearly 20 minutes at which time he got up and left because in his terms it was unreasonable to be treated in that manner especially after hitting his head and something could've been seriously wrong with him. After a month and a half we received a notice from the hospital billing that they were not paid for a $600 bill so at that time we submitted the bill to our insurance company GEICO and we began to have issues because Holy Name refused to submit the appropriate bill with itemized services so that GEICO could appropriately pay the bill. This went on two more times with the HOSPITAL refusing to submit the proper bill. In early December 2025 for the second time I contacted my auto insurance company GEICO who took holy names phone number in personally contacted them and my adjuster Joelle assured me that the bill would get paid because she had spoken to holy name. Fast-forward to April seventh 2026 and now my son is getting bills from a legal team collections stating that holy name was never paid and they are collecting for them well you have to contacting GEICO they advise me that after two person the person called phone calls the hospital still has not submitted an itemized bill for them to pay otherwise they would've paid it promptly. The insurance company explained to me that many times these bills are created in fraud and need to be verified and sent with the proper treatments with their codes so that the insurance company can pay them and holy name has been refusing so far to comply with the normal standards yet they're doing everything to avoid paying the bill in the appropriate manner meanwhile screwing my sons credit record up.

I had an MRI completed at this location. Helen and Barbara were the providers and both were…read morepleasant, efficient, patient, helpful, knowledgeable, and professional. The procedure was relatively quick and no time was wasted. I received the results quickly. If you have to go to MRI1, from Winters Ave follow the signs for MRI1 and once in the parking lot, go left. Take the 1st or second set of doors on the left and make a right. Follow the hallway to MRI1, which will be on your left side, near the middle of the building.

Had my first MRI today and a couple other exams. Got there early and had breakfast at the cafe. $3…read morefor a coffee and oatmeal with a topping bar. Very nice! Check in was easy. Got a locker and a very soft white spa robe. Ugly grey rubber grip socks, though. Someone should consult on those. Maybe add some butterflies or fun colors? The staff, nurses and techs were friendly. They explained the procedures clearly and were patient with my questions. The MRI schedule was running a little behind so I was treated to extra warm blankets while I waited. Turns out, MRI's aren't that bad. Had my eyes closed so I didn't mind the tight space. The random banging is only slightly annoying. I couldn't hear the music through the headphones, so I would request it to be louder next time. The IV needle was the worst part. Once they removed it, I was fine, and was on my way. There's plenty of parking, and a gift shop if you need basic things.

The Montvale satellite is a great addition in NJ- instead of the big production going to NYC…read more Staff here are of the same caliber of the NYC MSK- professional and pleasant - nice people !

We have been coming to MSK Bergen for few months every week. The nurses and staff are good but the…read morevalet parking attendant is extremely rude and racist. His answers are rude and extremely short. We go first thing in the morning and hate to start of the day being treated this way, MSK has huge posters everywhere saying "be kind" so maybe they should check of the first POC who is valet. We have seen him treat white people nice and friendly. So it this him being the big R? Awful experience! My husband can't walk much otherwise we would just park in visitor parking.