They took such good care of me! They are highly professional, clean, so nice, and the dr.is/was so…read moretender and gentle with the procedure she had to do. I highly recommend. The receptionist let me come in early and sit there because of the heat. She was so courteous and friendly as well. The best place around.

I was treated by the MD and his assistant. Very impressed. I had a laceration on my forehead and…read morenose injury after a freak fall. Doctor fixed me up and was super nice guy.

Complete opposite of "prompt" care. I went with quite a lot of pain that I really needed checked…read moreout ASAP. When I walked in they said the doctor was out and they weren't sure when they would be back, probably an hour. So I decide to wait. 45 min later the receptionist says she just spoke to the doctor and it will be one MORE hour. I then left. Very horrible way to run an URGENT care for the ONLY doctor to not only be OUT but unreachable for 45 min to find out that they would still need another hour to return? So they get paid for 2 hours of not actually even being there and losing customers? Very disappointing

This location needs to be renamed as NON-urgent Care Center. With extremely limited hours and care…read moresecured only with an appointment, these are way too many obstacles for what an urgent care center is supposed to be. My friend and I were misled by the public info we had via Yelp and Google. We traveled here for help with none to be found. We lost precious time having to research, travel and wait to be seen at a different center.

DO NOT GO HERE EVEN IF YOUR LIFE DEPENDS UP ON IT! THERE ARE OTHER PLACES IN THE AREA!…read more My friend was denied care today because the ignorant receptionist assumed that what was wrong with her, without even looking, was a dermatologist-related issue. Also, she has Epilepsy. My friend conveyed she did not feel well, but the "receptionist" didn't want to listen. All she cared about was trying to get insurance from my friend, and then when she did and saw she had Medicare, suddenly she changed her tune and said that there was no doctor available who could help her. The receptionist told her that it was not a walk-in clinic (excuse me)? Like, wth?? My friend almost fainted. She was denied care.

Around 1:45 today I went into the Emergimed, and asked if I could see a doctor about a specific…read moreissue I was having with a cut I had on my knee. Also, I felt faint. After waiting about five minutes, a girl came to the window. I did not get names, but I can give a general description - she is about 30, I told her I'd like to see a doctor regarding that issue and that I was not feeling well. She informed me there was no Dermatologist on site. I informed her this was not a dermatology-related issue, but apparently she didn't care. She didn't even look at my leg. I told her I was not feeling well, and that's probably from this infection I had on my leg that I wanted a doctor to look at. She just looked at me with the deer caught in the headlights. Please keep in mind I did not feel well, It hurt to stand, and she's just staring at me. I said I'd been there before I said "isn't this an urgent care", to which she replied "no, this is a private doctor's office". I am completely baffled, and she was not being facetious. She asked for ID, which I gave her, and told me I hadn't been there in over 3 years, and I had to fill out a form, which I did, and then when she asked for insurance, she had me email my Medicare card. This girl said "oh..you have Medicare?" I said yes. She paused, and said "I don''t know if we take Medicare, and I don't know if the doctor can see you!!" I know damn well they take Medicare! Finally, she said "let me seeeee if a doctor is available to help" (which is weird, whereas she just finished telling me they are not an urgent care place, as people are in the waiting room, and the name of the place is Emergimed). She said "I'm sorry, we can't help you". I grabbed my license and left. Basically I was denied care. So much for the HIPPA laws. Guess the HippO doesn't know HippA.

Excellent annual visit with Dr. Nazila Biria at the Fort Lee office!…read more The facility is spotless and peaceful, and the check-in was seamless. I appreciated the convenience of getting my lab work done on-site. Dr. Biria is a fantastic PCP, and I highly recommend this group for their professionalism and efficiency.

I've been going here at the Fort Lee location for some time now and it was really bothering me that…read moreDr. Shin was very dismissive and distracted, to the point of even being rude at times. I finally asked to get switched to Dr. Kwon and I am so happy I was switched. Dr. Kwon is soooo kind and thorough with details. I had a kidney transplant and when I would go before to see Dr. Shin, I felt rushed and as though none of the major issues and changes were even being taken into consideration. it felt like she was just seeing me so she can fill a refill as quickly as possible. I cancelled twice because of transplant issues and she just said she's not gonna see me any more and I can book with a different provider. I told her I wasn't even trying to book with her, but she doesn't care. She has horrible bedside manner. Dr. Kwon on the other hand, checks every box and addresses the most minor detail. if you want a great and kind doctor, book for Dr. Kwon. if you want a doctor checking her texts during your appointment, I guess Dr. Shin will do. It would have been a 1 star review, but Dr. Kwon turned it into 4! I had to subtract the 1 for the horrible treatment from before. Lol.

I was on paying plan for 3 MRIs done and now I get a letter with an old balance and no one answers…read morethe phone in this office. They sent me an itemized statement with no information on it and a due amount that doesn't match the last payment confirmation I received. Talk about disorganized.... Safe yourself a headache and do not go here. I have been calling them since 4/29 and no one ever answers the phone.

They closed without notifying the clients. I cant get my previous records. I heard its illegal to…read moredo that.

To the Outpatient Laboratory Department,…read more I would like to express my concern regarding a recent phone call I made to inquire whether my physician had sent my laboratory order. I simply called to verify that the order had been received before making the trip to the laboratory. Instead of receiving a straightforward answer, I was met with a patronizing response: "Listen, I know you work here, but..." Whether I work for the hospital or not is irrelevant. As a patient, I was calling with a legitimate question and expected to be treated with the same courtesy, professionalism, and respect afforded to every other patient. A simple confirmation of whether the order had been received would have been sufficient. I hope this feedback is taken constructively so that future interactions reflect the level of professionalism patients should expect from the laboratory staff. Thank you for your attention to this matter.

Here we go again and this is the reason why Holy Name Hospital has such a low rating!…read more Back in August 2025 my son responded there after being in a motor vehicle accident and bumping his head just to get checked out to make sure he was fully OK The waiting area for the emergency trauma section was not terribly busy but he had waited nearly an hour to be seen. After being brought into the nurses station area they took his pulse and his blood pressure and were taking his temperature when the nurse walked away and did not come back for over 15 minutes with the thermometer in his mouth. When she did she went to do something else from what he says and didn't respond back to him for nearly 20 minutes at which time he got up and left because in his terms it was unreasonable to be treated in that manner especially after hitting his head and something could've been seriously wrong with him. After a month and a half we received a notice from the hospital billing that they were not paid for a $600 bill so at that time we submitted the bill to our insurance company GEICO and we began to have issues because Holy Name refused to submit the appropriate bill with itemized services so that GEICO could appropriately pay the bill. This went on two more times with the HOSPITAL refusing to submit the proper bill. In early December 2025 for the second time I contacted my auto insurance company GEICO who took holy names phone number in personally contacted them and my adjuster Joelle assured me that the bill would get paid because she had spoken to holy name. Fast-forward to April seventh 2026 and now my son is getting bills from a legal team collections stating that holy name was never paid and they are collecting for them well you have to contacting GEICO they advise me that after two person the person called phone calls the hospital still has not submitted an itemized bill for them to pay otherwise they would've paid it promptly. The insurance company explained to me that many times these bills are created in fraud and need to be verified and sent with the proper treatments with their codes so that the insurance company can pay them and holy name has been refusing so far to comply with the normal standards yet they're doing everything to avoid paying the bill in the appropriate manner meanwhile screwing my sons credit record up.

My child has seen Dr. Choi for last 4 years since she was born. My child was in Nicu for 3 days…read morewhen she was born and Dr. Choi came to visit everyday to make sure she is fine. Dr. Choi's follow up is excellent, she even calls on Saturday morning to make sure my child has no fever or anything needed from previous visits. She is well knowledge, nice and how to handle young cranky sick kids.

She went to third rate school from korea. Never went to medical school in America…read more She mis diagnosed my daughter , all three visits in 2 week period. After 3 visits with this less educated doctor, my daughter had a surgery at hackensack hospital. My daughter is fine today thanks to my wife who decided to visit another doctor after 3 weeks ordeal. I think prople should go see doctors who graduated from real medical school

TO SAVE YOU TIME - THIS LOCATION DOES NOT HAVE AN URGENT CARE ANYMORE…read more I went there after it was on the Mt Sinai website as having an urgent care. They told me that they haven't had an urgent care in 6 YEARS but no one has updated their website. You have to have a primary care doctor there to see a doctor and even though they say they accept your insurance online, they may not. They told me that they weren't taking new patients with my insurance. Waste, waste, waste of time.

I have been waiting a week for time sensitive medical results for an employer, after being told it…read morewould take two days. I keep calling back to get berated by a defensive front desk assistant, ending with 'we'll call you later today". No returned call has EVER come. This is not food hospitality. This very important material that directly affects job placement and your personal future. If the medical results get here in the next 6 hours, this review will change, but until then, look elsewhere in Sugar Hill.