After bad experiences from long wait times to setting an appt for a 3 part procedure which they…read morescrewed up and were not ready for in the Kearny Mesa Office, I finally got the final procedure set in the Rancho Bernardo office, I did the 5 day prep for the minor surgery, showed up, was prepped with an IV ready for the procedure and the doctor had to leave with no one to take his place, A TOTAL waste of my time. I would find someone else as I have had nothing but problems with the California Pain Consultants!!

I had an appointment scheduled, but it was cancelled upon my arrival due to the office not having…read moremy updated insurance information on file. When I called to confirm my appointment, I proactively offered to provide my new insurance details, and I was instructed to bring the card with me. However, upon arrival, I was informed that a new referral was required despite being an established patient with a point-of-service plan. What was most concerning, however, was the unprofessional conduct I encountered from the front office staff. From the moment I walked in, I was met with rudeness and a lack of knowledge regarding insurance procedures, which further complicated an already frustrating situation. Unfortunately, the office manager was not able to assist me in resolving the issue, and her attitude mirrored the unhelpful and dismissive behavior of the front desk team. Dr. Goswami is an excellent provider, and I have always appreciated his care. However, based on my experience, I believe the front office staff and management need to be addressed to ensure that patients are treated with the courtesy and professionalism they deserve!

I left and tried other places, because I have been struggling with back and neck pain other places…read morehave just given up at least Dr Salazar keeps trying things. I recommend that you follow up with staff they often don't follow through

I don't know, I'm still in pain. It's impossible to find a pain doctor in Fresno that can help me…read more They don't lessen to my concerns. I have no opinion about this place. I did not know that I would see the doctor ONLY ONCE and never again. Maybe it's time to go out of town to get pain relief

All Grossman wanted to do to improve my spinal stenosis was to give me shots in my back - which did…read morenothing, except give Grossman plenty of money from my Medicare. My right arm and hand never really improved. Go to Dr. Larsen at Sierra Pacific Orthopedic Center instead.

Dr. Grossman listens. That has been the toughest part of my journey in pain. I think the toughest…read morepart was learning to live without it, it had been so long. I appreciate his candidness & ability to ease my concerns, he even laughs at my terrible jokes (nervous habit).

The nurses and doctor provided an exceptional experience, making both my husband and me feel…read morecompletely at ease. Their friendly demeanor, laughter, and engaging conversation created such a positive atmosphere. The entire office ran smoothly, and it was clear the staff genuinely cared about each patient. Kudos to the team--and to the leadership that brought such a great group together!

I think the doctor is excellent but perhaps that's causing them to be too busy to communicate fully…read morewith patients and follow up with them

Highest level of quality care=AWESOME RESULTS! Staff is prayers answered=so grateful! They accept…read morevaried insurance-yippie!

Started my acupuncture therapy with massage. Stephanie the office manager is always veteran focused…read morewith requesting additional therapy. Amber is the gentle spirit awesome heart & loves her position in her quality of care. I highly recommend Shirley McWilliams Acupuncture for all your health care.

BEFORE I COULDN'T WALK 11 minutes without excruciating pain, since my procedure I'm pain free! If…read moreyou want pain relief without medication or surgery then you have to see him, he's the best! Thank you doctor for giving me my life back!!! Excellent results in pain relief, high quality provider.

Dr. Goswami and the folks at the surgery center are so wonderful. Very kind, respectful and…read moregenuine. They follow up to check on you after a procedure and are very helpful. I had a minor back procedure and I'm hopeful it helps my pain... I highly recommended him for pain management needs

I'm there due to my back hurting again. I had surgery back in 17. It held for a bit but now I'm…read morelooking for someone to help. Sharon's in the office is truly wonderful. Treats people with respect, I have never been to another doctor's office close to how good they treat and care about their patients. Dr is over all the most caring and genuine doctor I've ever had a pleasure of having. He listen to you. Which is hard to find. He takes his time with you, he will go over many plans and see what you and himself think the best for your course of actions. I trust the doctor 100% first time ever in 14 years of pain. Last thing the front desk especially Sharon help me before I was her patient. She stayed in the phone not trying to get my business. But because she wanted to help. After understanding her and how they operate it was an easy decision to come here. I would recommend anyone seeking to have some pain relief. He's been through it himself so he understands and doesn't judge you. Michael Dupree

The doctor seems like he's awesome. The problem is Sharon. A few of the men have had good…read moreexperiences with her, so maybe she has a problem with women? She has come across harsh, uncaring, and cruel unnecessarily. Instead of being kind and empathetic to those suffering in chronic pain, she was brash unforgiving And unwilling to adapt. She is literally the obstacle to my life being better and less painful, but ego and selfishness shined above it all. I am so sad and disappointed by how cool Health Care professional has been. So I don't know how some people have had good experiences with her unless she was having a bad day and did not know how to apologize. Or maybe she's Picky about who she's kind to? I don't know. I just know is that I'm sad and in pain because of her.

If I could give zero Stars I would, I've been trying to make an appointment with this place for the…read morepast 2 weeks and they don't answer their phone and they don't return your phone calls. Horrible!

I have seen Dr. Kenfack for a total of 12 sessions now and I'm so happy to have found her. She…read moretruly cares for the well-being of her patients. She takes her time, listens to your concerns, and answers all of your questions. The office is clean and rooms, although basic, are comfortable. Her assistant Mrs. Mendoza is just as caring & friendly, which is important. Don't know about you but I like a medical office to feel like family and they do. Bathrooms are always clean. The doors from the waiting room to the treatment rooms are always locked so I feel safe getting treatment since in a vulnerable state during treatment. They are accommodating if traveling from out of town. I also love the fact that she works at the VA Hospital a couple times a week, helping Veterans feel better!! If you are in pain or chronic pain, I highly recommend acupuncture from Dr. Kenfack! I hate needles. I squirm getting blood drawn but I wish I would've tried this sooner. It is relaxing (after a few sessions), she puts me to sleep every time, and my back pain is better because of it. Included in her treatment is some manual massage therapy which combined with needle therapy is an ultimate combination of relief. This is a treatment that you have to continue if a chronic pain patient which I am and I hope I'm able to have more sessions approved ... my hope is one day I'll be able to go longer between sessions and hopefully end pain medications. Right now twice a week is needed. Take care of yourself & get relief. Thank you Universal Medical & Acupuncture !

This office is in my BC/BS PPO network so I called for an appointment for the following day and was…read moreasked for the information on my insurance card so they could verify. When I showed up for my appointment, after twenty minutes I was told I'm not in the system and they couldn't take me. When I asked why they hadn't contacted me earlier, I was told "We couldn't get ahold of you." Huh? I have an iPhone- no voicemail was ever left. Note that I work for a major national corporation and have never, ever had a problem with my Blue Cross policy in 25 years. This place is quite incompetent and I would say the cancelled appointment is probably for the best. I'd suggest finding a better acupuncture office.