Ellen J I hired Valley Plumbing per recommendations from previous customers. I also had a great experience. Taylor was my technician. He explained the issue with my drain and offered different approaches to fixing the problem. Taylor arrived on time, was professional, great at his job and explaining the process as he worked. He was also training a new employee while explaining what and why about the work. Great job! Taylor also fixed a problem with my outdoor hose connection which had been dripping for years. He did that free of charge since he had the part in his van....should I have admitted that!! Taylor was great at his job and I will definitely hire Valley in the future. Thank you Taylor. Ellen J read more

We had a bar drain put in and it wasn't done properly it now has a fully built out bar with cabinets, tile, wet bar over it and our sewage is backing up. Got it scoped and there's a belly in the pipe they didn't install correctly. Everything has to be redone to fix the issue. It's a nightmare! Get it done right instead! Use someone else. I've tried contacing them with no response. read more

I wish Scarlett could handle all my life problems, not just the plumbing crises - she is absolutely the most wonderful person I could've dealt with. Her empathy, compassion, and eagerness to help were the only things that made the major leak in my ceiling manageable. This has been my second wonderful experience with Valley Plumbing and I will tell everyone I know. Kaiden was also so kind and helpful in finding the source of the leak. I would leave more reviews if I could! read more

today Anderson and David came and did a great job installing a new shower valve converting the hot and cold to one fixture. They are both great young men-respectful, polite and fantastic workers! I always use plumbing whenever I need something it's a great local business thanks guys! read more

The up-selling started immediately without even seeing the problem. Price quoted was horrendous at about 310% more expensive than the business I ultimately hired. The estimate tries to trick you into buying a subscription for future services. Estimate also provided doom-and-gloom warnings trying to scare me into taking immediate action. read more

They installed a new water heater and pressure valve. The work is fine, but they charged top dollar. We needed some other work done as well (re piping) which is a big job, and they pushed hard to get me to agree to their very high price then and there, saying it would be cheaper since they were already there. I refused and later got two other estimates, both of which were less than half theirs. Another company did the re pipe for about 40% of Valley's bid and included some extra work as well. They also push you to buy a "membership". I hate that kind of stuff. I used to use Towers which was a good company, but Valley bought them out. These guys are going under Towers name as well as Valley plumbing, but it is NOT the same. read more

We had a kitchen sink drain clog and I called these folks to see if they could help. They were here in 12 hours! Jeremy Gallersen was our technician and was very helpful in going over our options and helping me make an informed decision. When I was asking what the service fee for coming out was he said it was $0, estimates are free!! I was very pleased because in the past using "brand X" I have been charged over $100 for the assessment fee. This time the fix was simple, we are hoping but if it requires the next step I can say without a doubt I will use these folks again and request Jeremy as well. I recommend them for all your plumbing needs! Thank you Valley Plumbing! read more

Valley Plumbing was very responsive to my call. They sent a technician out within hours of my calling them, I got a quote I accepted the quote they gave me they weee able to complete the work under an hour and I was super happy with how much care they took in doing the job. read more

I had them install a water heater in 2021. Yesterday I had a error code which was to replace the igniter switch. The technician came out today and instead of doing what they manual said, he called their tech support who said to cut the vent shaft to check if there was any air flow. First off, loosening one screw would have solved cutting the pipe by pulling it off the top of the water heater and check for flow. Then putting it back on and checking outside. But they wanted to run a snake through the pipe, cause unnecessary damage and charge me $500 for diagnosing an issue. Which they would have ruled out is not the issue but needed to then charge for labor to install the faulty igniter assembly as the owner manual said was the issue. I told him its the igniter switch... he said it didn't matter what the owners manual says as "we do what tech support tells us to do." I got a second opinion. they came out no charge, they immediately looked at the troubleshooting page in the owner's manual, and checked venting without cutting the pipe and said it was the igniter switch. They did this all within five minutes. They told me instead of charging the $79 to diagnose that all I needed to do was pay for the labor since the part was under warranty as my water header was installed in 2021. But Valley Plumbing would have been responsible to reinstall it at no charge because they were the ones who installed it to begin with.... They said I had a 6 year warranty on this, but that was a lie... Valley Plumbing wanted to charge me $500 just to diagnose it. The other company total out the door was $260.30 just for labor... Valley plumbing is exploiting their customers and the ignorance that the home owner has because we are not allowed to get the part because we're not licenced plumbers. They want to charge for diagnosis PLUS install labor, then go to the manufacturer and charge them to get a credit getting 5 times the amount for a simple change of an igniter switch. I do not recommend going with this company at all. read more

Many THANKS to Valley Plumbing specifically Randal ( this is the second time using Valley Plumbing and Randal coming out to the house). He came to our rescue when we had a issue with what we thought was our bathroom drain. Come to find out water had seeped between the concrete and shower liner/shower bottom. Randal was dispatched to come out and he promptly arrived at the scheduled time with text updates along the way. The cost was very economical and affordable. Randal was extremely informative about what the issue was and how to resolve it. Super professional guy. He explained what our options were and remained approachable and willing to help us get this issue fixed. His assistance really put us at ease with needing to basically remodel our shower and drain. We completely trust his opinion and suggestions. Valley Plumbing only hires the best of the best in our eyes. The service and technician (Randal) far exceeded our expectations. They hire individuals that are experts not only in their field and line of work but also in the fine art of customer service. I would highly recommend using them, we will use them going forward and hope that he is the person available. ***Fast response time*** ***Friendly service*** ***Professional staff*** ***Affordable*** read more

Valley plumbing provides Excellent service andcare locally owned unlike other plumbing companies.. all staff are experienced, well trained and skilled... they are clean and polite... Valley Plumbing is the only plumbing company to contact for all your plumbing needs, they ate knowledgeable and efficient and provide top quality work.. we have used Valley Plumbin g for over 20 years. They are the best and cannot compare to any others in Salt Lake City read more

Valley Plumbing responded quickly to a price quote request on Yelp. They scheduled a service visit within 2 days for replacement of a toilet. Their quote was upfront and a fair price. Jordan and Brody arrived at the scheduled time, covered their shoes before entering the house, and finished the job in a timely manner. They took the old toilet, all the packaging from the new toilet, and left the space spotless. They were both extremely kind and personable. In today's world it's rare to have such great service. Thank you, Valley Plumbing, Jordan and Brody! I will highly recommend you to all I know. read more

Valley Plumbing Heating & Cooling - Shiny new toilet! - Plumbing Near Me - West Jordan, Utah

They installed two supply valves for a bathroom faucet. Happy with the work and the techs (I didn't expect two) were very nice and competent. I am a little disappointed with the cost of the work. I was charged $450+ for installation of $20 worth of valves. read more

Valley Plumbing charged us $900 a piece for 2 toilet installs at our condo. My wife signed the bill without looking closely. When she got home and saw the totals, she called the company and they said that's what they cost. But after a little research we found we could get those installs for half the price. We were also members of their annual service - you'd think we would have gotten a discount. There's too many other options than Valley Plumbing. read more

Knowledgeable, kindThank you for being fair in price and fast and competent in your work

I unwittingly clogged our landlord's kitchen sink drain when I tried to feed too many carrot peels and potato peels and onion peels into his garbage disposal. Oops! I chose to try Valley Plumbing due to reviews like this one. Thankfully, they proved wonderfully prompt and communicative---and, sensing that I wasn't very financially well-off, Ian did his best to work out the most affordable solution possible for me. It was a win-win-win for everyone, I believe, and I'll definitely plan to use Valley Plumbing again if needed, and to recommend them to others. read more

Incredible communication, service, and people. Highly recommend! I've had several different plumbing services over the last year and valley outshines the others by a long shot. I'm read more

I've used Valley Plumbing for about 7 years now. Just had them replace the outside faucet on my home. As always they did an excellent job! Ryan and Malcolm were very friendly and pleasant to have in our home. My dogs loved them too! pricing is very competitive as well. Thank you once again!! read more

We had several companies come out and quote a water heater with a water softener. They had a great price ( in fact the best price) and great service. of all the quotes we met with Stephen was the best one. he educated us, he listened to us and what we wanted and he even took the time to come back and answer additional questions. would highly recommend this company to anyone! We've had our new water heater and softener for almost two months now and it's been great! read more

I feel bad that I showed up late. Due to me transferring my new phone. I didn't have a phone to contact randy my technician. Luckily he waited 20 mins and he was so understanding. So my issue was something that when we bought the house mentioned. Inspector said this in his report: Water Lines: Copper/PEX/CPVC - -Water hammering was noted when multiple systems were running at the same time - this is possibly a pressure regulator issue. Pressure drops at systems running with multiple systems running. Recommend further assessment and repair. Basically if both showered were running at the same time no water would come out. Randy came to the rescue! I was able to get my plumbing needs fixed. I will definitely call them again. I will be needing a new water heater (which he and the home inspector both said I would need in the future) and will be calling them to Install. Randy was a great guy he explained everything for me. He gave me a price cut and dry. Which was perfect. I will recommend theses guys for sure. Randy asked if I was happy he would be happy. That was such a great customer service approach. Thank you so much for helping me. read more

Our tech Pedro and his assistant were AWESOME!!!! Incredibly professional and solved the problem almost immediately so took care of us regarding cost as well. VERY impressive customer service, caring and most importantly, HONEST. Could not recommend enough and will be our go to going forward. Thanks Pedro & Team! read more

The technician that was sent was excellent. Time will tell on the solution to a challenging problem working out. I have had a good first impression of them and will continue to call on them going forward. read more

Valley plumbing was great. We got an appointment really quick. Justin and his associate Kyle were awesome. They answered all my questions, were very professional, and were great to work with. I would definitely call them again! read more

Called and made appointment on a Saturday with Claudia and was able to make an appointment same day between 3-5 pm. ( Bear in mind, I live out of state and this is my rental property) At about 2:30 pm I get a call from a technician named Jon Maciel with an assessment and cost of replacement as the water heater went out.. Talk about quick and early! Jon was very courteous and explained everything in detail that needed to be done. I agreed to the terms and he proceeded with the repair. Within a few hours he called me to notify me he was in the final phase toward completion ( he explained in detail what he had done) and he we would send me pictures of the completed job. I received the pictures and the invoice within minutes. Service like this is hard to find nowadays so thank you Valley Plumbing for employing a great tech and emphasizing great service. read more

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I appreciate the great service and timely response to a plumbing problem that I had. Pedro was on site well before estimated arrival time. He looked at my problem, knew exactly what it was, and fixed it in just a couple of minutes. He let me know what would happen in the future with this leak so that I can plan ahead for permanent repair. As an added bonus, there was no charge. Once we receive the estimate for permanent fix, we can plan ahead and get it scheduled. Thanks so much. read more

We contacted this company for a quote. The plumber came to do the measurements and was very courteous. He gave a quote that included all the work. There prices are some of the best we received. When I looked them up for customer ratings on other sites they had fantastic ratings. When it came down to choosing a plumber, this was high in our consideration. We did go with one that was closer to us, and the other company had a longer warranty on their product. But it was a hard choice between this one and another company. read more

Update: quote was received- went to junk, my mistake. The process though below does stand. Been chasing them for weeks for a quote after I sent them a video of my sewer line inspection and they agreed to provide pre-lim quote. They then refused to quote until they came out to my house to do it in person. Once they did come out - the free estimate didn't include the camera inspection work, which low and behold was the same as the inspectiom video I sent them. read more

Buyer beware! How much do you think it should cost to replace a toilet flapper and run an auger down your toilette? I was just quoted $550 for this procedure. Really? $550 for 30 minutes work? I didn't even bother discussing this with the two repairmen they sent. This is NOT a $550 job by any stretch of the imagination. I wouldn't say they are preying upon the elderly, but they certainly do NOT appear to be honest and ethical either. That's my opinion. Call these people at your own risk. read more

The good: courteous and clean personnel. Great communication. No charge for estimates. The bad: They sent 2 men when only 1 was needed. The estimate was 1/3 higher than what I ended up paying another company. I knew it was ridiculously high. They also tried to sell me a "VIP membership" for $80 to get a discount on future services. I found all of this to be off-putting, and sent them on their way. read more

Justin was very kind and professional. Our clogged sink gave him a run for his money and he tried lower cost solutions before moving to more heavy hitting solutions. He was open about pricing and involved me in the process so I wasn't surprised with the ultimate fee. He spent over three hours unclogging our drain and didn't quit until he had success! Highly recommend! read more

Stephen and Stuart showed up on time, quickly resolved the issue and were friendly and professional. Valley Plumbing will be my go to plumber from now on. I highly recommend them. read more

Awesome company had been notified from water company that my water usage was out of control check for leaks so I called 3 plumbing companies the second one too respond was valley plumbing they were able to tell me it was main line and that it would cost this amount i was a week out but they would run temp line .that night they called back said they could come out tomorrow do the whole thing I was yes please the first guy was Justin and another guy Kaden was who wrote estimate both were very professional and honest .the next day all the workers were there right on time probably the best I have ever had doing work on my house . They did exactly what they said they would and with utmost care putting new lines and filling all the holes and putting grass back how it was. Lastly it was less than work thought in estimate and were able to save me quiet a bit money . It's nice to have plumber I can trust for future issues ! read more

I called on a Monday and we scheduled a Thursday at noon service call for a water heater problem. They called on Tuesday asking if they could come on Wednesday morning, which I couldn't accommodate. On Wednesday they called twice to reschedule saying they had a large job pending and they had a guy in the neighborhood and asked if they could come out immediately, which I couldn't accommodate, as I wasn't home. Then he said they could come out Thursday, not at my time, but it would be after the "big job" and might be around 4 p.m. I have two hot water tanks that work off of each other and I figured he would have to be here quite a while. I ended up telling him, "no thanks". Not good customer service. Especially in their photo, the company looks like they have more than one plumber. read more

We needed help with spring flooding. I feel taken advantage of by Valley Plumbing at a desperate time. They offered no communications, couldn't fix the problem, over charged me by thousands of dollars. That left me with a large problem than I had before. All with no assistance from Valley. I would never recommend Valley Plumbing for any plumbing needs. read more

I took the morning off from work for an appointment scheduled between 10:00-12:00. I received a call at 10:00 saying they couldn't cone until next week, to which I responded that I had taken off work to be here. She said she would see if they had another technician that could come for the quote. 10 minutes later a sales manager calls me back and says "after looking at where you live, we do not service Eden"...really? I make $25 an hour and you owe me $75. read more

They were quick at responding to an emergency and Chad did a fantastic job installing my hot water heater on a Saturday afternoon. This company was professional from the first phone call to the end. They communicated with me when their people were on the way. They made last minute schedule changes and made some last minute upgrades when I requested with a smile. Their pricing is in line with others and I felt they were honest and fair. I would recommend them for your plumbing needs. read more

I have used Valley Plumbing numerous times. They are efficient, professional, they do what they say. They have very good pricing. They follow up with me before the work starts, during the work repair and after the repair is completed. They tell me their approximate arrival and they show up within that time frame. They send me pictures before and after for my files and their price has always been what is quoted and no more! I love working with the plumbers and office administration as they are professional and friendly. A great group. They make my life so much easier!! Lyndi Reed Director Operations Property Pointe read more

Josh Ashby was our technician. We had a really difficult and unique problem. We thought it was a water heater but turns out it wasn't. Out of the 5 quotes we got these were the only guys to really check if that was the problem and wanted to explore other options without just assuming and fixing it. We then had to have them out again and Josh was there every step of the way to guide us through it, find the problems and really helped us out with financing and working with us to find the best ways to fix the problem. I feel he had us in his best interest and was there to help us rather than do a job. Will 100% recommend for the service. read more

I paid $900 for a $300 toilet! I needed two toilets replaced in our condo and it cost me over $2,000! I've never purchased a toilet and it was my fault for not doing my research on the cost of toilets. But, we've used this company a few other times and never thought their service/product costs were unreasonable. I even signed up for a year service contract which I never do. The technicians were friendly and professional and gave me toilet options and prices. I wanted an elongated low flow toilet and they had a low and high priced option. I chose the low priced option. I can't imagine how much the high priced toilet would have been. The day after the installation, I received the invoice and a $900 toilet didn't seem right. I looked up the price of the toilet I got and found the same one at Lowe's for $300! I called the company to ask about the cost and I was told a manager would call me back. Two days later, no one had called me so I called back and talked to a manager. He explained the $900 cost included licensed technicians time, parts (only two extra shut off valves were needed) and a one year warranty. It is a condo so the installation didn't require hauling the toilets around a house and they installed the toilets in an hour and a half! To me, that doesn't justify charging $600 over the price of the toilet. I would have given this company 0 stars, but the technicians were friendly and got the job done. We will NEVER use this company again! read more

Thanks Valley Plumbing! Our 4-year old hot water heater was rusting on the inside. Cory, at Valley Plumbing, helped us problem solve a better system for our hot water needs. Cory took the time to answer my questions and help me understand options so that my husband and I could figure out how to proceed. Cory and helper did the install and we are happy with their work. Two days ago, a different Valley Plumbing technician, Chandlyr, made replacing our water softener a pleasant experience. After giving us a quote and getting the go ahead from us, he picked up and installed the new unit in a jiffy. We are satisfied customers. read more