There was an issue with the gutters on my house. After being told 3 times over a month and a half someone would call me, I gave up and had someone else fix the issue! read more

After them seeing my review, Valley Roofing bent over backwards to make it right. Although it took me contacting the manufacturer to have the bottom seals sent at no cost, they agreed to come out and make sure they were properly installed. And so they did, the first business day after receiving the seals. The storm door job is now complete, with all due weather stripping. Their effort to resolve the problem, once esculated as needed, was appreciated. read more

I contacted Valley Roofing regarding a deck project and was informed that this was something they also did,in addition to roofing. The estimator came out in late January and looked at the project and I presumed that they would sometime soon forward an estimate for the project. I have waited and waited and haven't received the estimate!. I contacted the estimator in early March about the estimate and he replied that he would look into the delay on the estimate. As of March 8th I have not received any communication from VR regarding the project! THIS IS PRETTY BAD AND I AM QUITE FRUSTRATED. NO WAY TO DO BUSINESS!! You just lost my business! Frustrated former Customer outside of Bridgewater read more

We had Valley Roofing come out when we discovered some shingles had blown off after a huge windstorm, and a couple of water spots on the ceiling. The estimate was done quickly, as was the repair itself. Several months later, there were leaks in the same place. We called, the guys came out, and said they repaired it, and there was no charge. . Several months later, same song, 2nd verse. This was November 2020, so it was weeks before someone came out to give us an estimate on repairing the same area. A week later, we still had not received the estimate, and I had to email the guy. Once we received it, we approved it, signed electonically, and were supposedly added to the waiting list. As it was during the pandemic, we were informed it would be a little longer than usual. 4 months later, we were getting worsening water spots on the ceiling, as well as noticing some partial shingles in the yard, and just decided to replace the 17-yr-old roof. I replied to the email about the approved estimate, and got an "undeliverable" notice back. At this point, we decided not to consider Valley for the replacement. They started out strong, but it seems to be a hit or miss situation with them. read more

We had a very positive experience. We replaced our home and garage roof, installed gutters and gutter guards. We had an odd roof area that leaked off and on for years. I explained how I wanted it fixed and they did exactly as asked. The couple minor corrections we asked for were done quickly and to our satisfaction. read more

We called Valley Roofing when our old metal roof started leaking into an unfloored attic. They came out and gave us an estimate the first week of September and we agreed to the terms. Weeks went by, with us calling repeatedly and being told they were "going to schedule the job." At the very end of September we demanded that they schedule our repair and they finally did so -- for mid October. They saw no problem with letting a roof leak into a space where we couldn't even place a bucket for six full weeks. Today the repairmen finally showed up for the job and Valley Roofing had outsourced the job to another company without informing us. I wish I could give zero stars. read more

Valley Roofing was great. They were quick and efficient and highly professional. Caleb was first-class, as was his crew.

Terrible service. Provided a quote/estimate for gutters installed with "hidden hangers." After arriving home that evening an checking the job, the hangers were anything but hidden. They were strapped to the top of the roof and screwed through the shingles. After a manager came out to mansplain this to my wife, which is on audio recording, he admitted the estimator made several mistakes -- which isn't my problem. First mistake, per the manager, was stating the gutters could be installed with hidden hangers. While it isn't true they can't be installed with hidden hangers, it would take Valley Roofing extra work to have a carpenter create the shims for installation. Again, that's not my problem. If you say hidden hangers, it should be hidden hangers. The second mistake the estimator made, again per the manager, was not informing us we should not replace the gutters until we replace the roof (which needs done in the next few years), which means we'll essentially need to rip out the shit job they have done and replace it anyway. Finally, the shitshow ends with the actual install. One large section of gutter was installed at a 45 degree angle toward the sky on the upslope and 45 degrees toward the ground on the downslope. As to why the gutter would be installed twisted this way is anyone's guess. They also added several unnecessary downspouts, did not slope gutters to utilize existing drainage systems, and as a matter of fact made all gutters drain to the back of the house WHICH IS UPHILL!!! So this had the effect of draining all water to the back of the property to simply run to the front after hitting the ground. Really, do none of these employees think? So, given we now have ruined shingles every 2 ft or so, Valley Roofing is so kind as to offer us a $200 discount; however, this is also disingenuous because this "discount" is for writing off a portion of work that was never performed. Needless to say, I'll never dream of contacting them again. read more

Valley Roofing's sales and installation teams were professional, conscientious, courteous, and skillful. They gave me the lowest estimate of the three companies I contacted, kept me informed about their work schedule, showed up on time, and did an excellent job putting on new metal roofs over my front porch and over my garage. Esteban, Jay, Ryan, and Kyle were hard working and friendly guys, and they kept me informed about their progress. I will definitely hire them to redo my shingled roof next year. read more

This is going to be long, because I want to be thorough and accurate with a rating this low. For the most part, things started well with Valley. The estimator was very professional. We had several shingle options to choose from, the estimate to replace our skylight was reasonable, and we decided to replace our gutters as well. Overall, the price was high in comparison to others, but we went with them since they did a lot of work in our neighborhood. It took forever to schedule the job, but the day finally arrived. The first problem was the shingles themselves. They had never installed these before and they were nothing, I mean nothing!, like the color in the manufacturer's materials. The Valley supervisor double checked the order and the delivery because he was so surprised. Another employee came out from the main office and he could not believe how poorly the shingles matched the materials from the manufacturer. Finally, the owner showed up. At first, he tried to convince us it was fine, then he blamed the manufacturer. He gave my husband a really, really hard time, but he finally knocked a tiny bit off the price of the shingles. But, we are stuck with a very bad roof color that we hate because they did not do their homework with the product the are repping. So, next problem - the clean up at the end of day one was terrible. I went out and recleaned for about 45 minutes just to get the worst of the mess up/contained. They did better at the end of day two. After we complained and showed them the remaining mess. Sigh. Just clean up! Next problem - despite all the measuring, they did not order enough shingles!!! How does that happen. That left us with a partially complete job for about a month (more on this later). They kept billing us the full amount and contact us about it. They did eventually get the shingles - then came the process of scheduling to return to finish the installation. I get it. The priority is new clients and full roofs, but this also took weeks. We'd get a date and they wouldn't show or would call back and reschedule. Finally, someone showed up and left supplies in the driveway. We still did a couple of rounds on the day. Throughout all of it, the communications and customer service were terrible. For that reason alone,go with someone else. If there is a problem, it will be awful to get fixed. The good - the roofing crew was fast and everything seems to be installed correctly. Despite being messy and not properly cleaning up, they were pretty good about keeping the gates closed (we have dogs). The gutter crew was great. They were fast, polite, neat and did a good job. Overall, we are never going back to Valley. read more

Very positive experience with Valley Roofing. They installed a rubber (EPDM) roof in which they had to incorporate and flash brackets for new railing. They worked directly with the railing company. so it saved me the time and hassle. And, in the end, they did a great job. Enjoyed working with the folks at the office and on site. read more

I am extremely satisfied with the work done for me by Valley Roofing. I had a small job at my residence, fixing a few loose shingles. Lots of companies may have considered it too small for them to trouble themselves with. Valley Roofing came out and took care of the problem in short order and for a reasonable price. The sales person I dealt with and the work crew they sent to the site were professional and a pleasure to work with. I would definitely recommend this company. read more

Valley Roofing has AWESOME customer service and reasonable prices! We needed a roof repair done within a very short timeframe. Not only did Valley Roofing meet with us almost immediately to perform the estimate, they re-arranged their schedule to get our repair done within a matter of days - saving us much time and effort had it not been done within our deadline! We are very appreciative of their dedication, good work and excellent service! read more