I used Hicks to move from Ithaca (where I was living in a small studio apartment) to Boston mostly…read morebecause they were the only movers I could find in the Ithaca area who would move me out of New York state. Steve (the owner) came to my apartment and gave me a free quote (they will pack you up and move you or just move you--I got the quote for both, but ultimately I just had them move me). On the day of the move, they were about 45 minutes late, but Steve called me promptly to let me know they were running a little late. They sent four guys and they had loaded all of my stuff in the truck in about 20 minutes. Only two of the guys (and their adorable dog) drove my stuff to Boston, but they were equally speedy moving my stuff into my condo. They were very attentive to the rooms that I had indicated on the boxes, and they were very careful of our newly finished wood floors. They were professional, friendly, and went out of their way to be helpful. If I'm ever living in the Ithaca area again, I would definitely use them.

I just had the most unsavory conversation with a woman from this company. I am appalled that…read moresomeone could be so condescending to someone that is trying to give them business. I'm set to move to Manhattan in mid September to start my career at a firm. I got a quote from this company and wanted to see if the moving quote I got ($740 for 10 boxes) would be less if I had less boxes. I also wanted to see what it was based on given that I didn't tell them what is in the boxes when I requested a quote (only clothing, bedding, and shoes). She told me that it is based on weight and that her husband calculated it (this was the first sign that I should maybe be speaking to the husband and not her). I then asked what would happen if it was less boxes. She replied that it would have to be "worth their while." Basically that they didn't want my business unless it was worth it to them. This point angered me. I think it's fair to know how a quote is calculated. Furthermore, if you choose business based on what move is worthwhile, maybe this should be listed somewhere. Maybe charge a minimum for all moves to Manhattan and explicitly state this. I don't have an issue paying the $740, I just wanted to know how that number was reached. I won't go into more detail about what was said because then this would be more of an essay than a review. I can only say that I felt that she thought I was an undergraduate student that wasn't worth her time.