The pick up guy on my route is also the driver. So he's in and out of the truck all day driving and tossing garbage. And yet he's very considerate of my can and lid. I recommend this company and hope they are paying my driver very well. He deserves it. read more

Valley Waste ran over my mail box 3 and half months ago. Although they have stated they will come fix to myself and the township have yet to continue to do so. No issues sending me their invoice for services though. read more

We have had a great experience with Valley Waste Service since moving in to our new home. Barbara is so helpful! She has amazing customer service. I get lucky enough to connect with her on the phone every time I call. She's great and personable! read more

I would give this company zero stars if I could. PLEASE PLEASE PLEASE DOCUMENT EVERYTHING! I advise everyone I know to stay away from this company, if you don't want to be lied to, played, or treated like your dollar doesn't matter. I've been a loyal customer for over 3 years despite the experience that I've dealt with, them not taking all of our trash leaving my trash can in front of my truck or skipping trash days, and saying they never saw my trash outside. They don't pick up trash when they're supposed to. It's pretty much whenever they feel like it. If you read their about us, I assure you their (exceptional customer service, integrity, and loyalty) doesn't apply to everyone. Being this was not the experience I've grown to know with this company. This here is the last straw with this company. I'm tired of being loyal to a company that's not loyal to their customers. They promised to pick up my trash if I made a partial payment. I made the payment, and they did not pick up my trash for three weeks. So I went with a different company, and they're refusing to give me a refund, even though I didn't receive service for 3 weeks after I made that partial payment. I spoke to him on the phone, and he informed me I'll have to take that loss, and they won't issue a refund on a partial payment. Make sure to document everything while dealing with this company. I have receipts for everything I said. read more

The office staff are very polite and knowledgeable over the phone.the drivers are punctual and helpful.I never had a problem with valley Waste. read more

SEVERAL times now my trash has sat at the curb for weeks without being picked up. As of today, 1/25, my trash has not been picked up since 1/9!! That's over two weeks. I called yesterday and a customer service rep informed me it was SNOW that caused them to not pick up ALL last week but they will "for sure be out today". Well here we are the next day and my trash is still sitting there. I am never late on my bill but yet somehow the service doesn't match. I understand this year has been hard, I am a nurse, this has hit us all hard. I've ignored when they have skipped entire weeks more often than not, but now we are 2+ weeks and this is unacceptable. read more

Worst service I have experienced. We have had service for 5 years for residential garbage pick up including a recycling bin. At some point the pick up crew switched our recycling bin with our neighbors when our neighbor passed away and the service was cancelled when Valley Waste picked up the recycling bin they took mine. Now they are insisting I pay $95 for a replacement recycling bin to correct their mistake. I would recommend any perspective customers do what I am doing and find another provider in the area. There are plenty of options Edward from Wampum read more

Never come on time but take your money right on schedule. Nobody wants garbage sitting outside like that pick it up on time.

We've had several issues with this company. From our bungee cords being thrown across the street, to our trash can lid disappearing. Most recently we prepaid for bulk items to be removed, 3 doors. With one free item a week, I paid for the other two. Prior to pickup, a passerby took one of the doors, presumably for scrap. When I called to get a refund on that door, the driver lied and told the dispatcher that they picked up all three doors. I asked to speak to the driver as my husband and I watched the guy, passerby in a red pickup, take it. The woman I spoke to relented and agreed to issue the credit. I'm not going to let this slide. I will be confronting the driver next week about his dishonesty. read more

On Monday June 29 Valley decided to pick up both our recycling and trash at the same time. I confronted the driver (I will not mention his name since he was nice enough to be honest) and told me that the owner Joe Orlich told him to pick up both the trash and garbage this week, with the same truck, because the recycling driver was on vacation. This driver also admitted to me that he knew it was wrong, but had to do it or he would lose his job! Please enjoy the video showing this company completely disregard the environment, and it's customers, picking up both the trash and garbage. You don't even want to know what their rep. had to say to me when they called me after ;) read more

Valley Waste Service - undefined - Junk Removal & Hauling Near Me - Beaver Falls, Pennsylvania

this place just raised our prices triple amount and then said they will charge for anything over 2 cans. Don't use this "trash" company.

This service is very helpful. Both on the regular trash side and the recycling side. I have called about what constitutes "recycling" and they have sent me the explanatory note. Trash and recycle pickup are in two different passes by the way. I would like recycle every week. Office staff has been helpful and professional. This is so much better than the previous service here in Economy Boro. Roy read more

If I could give 0 stars I would. They trash guy told my landlord that they don't even recycle. They just dump it all in the same landfill. She's paying for a service she isn't getting. If you're doing recycling through them, I would definitely cancel as they are just scamming you without actually recycling. They also are so careless when they get our trash. We on a very public street with a privacy gate and every time they come they leave the gate wide open. They could take two second to close the gate for us. read more

A picture speaks a thousand words, no? This company consistently does terrible work, regardless how many times there are complaints. Great job Valley! read more

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They are the worst. Never pickup on designated date. The entire neighborhood of Wampum was never picked up last week . They give you one quote and then charge a different amount read more

Almost never pick up trash on scheduled day. Frequently have to call to remind them that they've missed me. Even then they offer no assurances that they will do the collection. Rather they say they'll "try". Pleasant people but very poor service. read more

If I could post 0 stars I would. The reliability of the trash collection is terrible and the customer service isn't much better. In this calendar year, it's now October, our trash has been jacked up at least seven times. This last time the customer service rep told me that they missed our trash because they had a work order to pick up a mattress at our address, which they already did two weeks ago! So because they were looking for a mattress that wasn't there they just bypass our regular trash collection. I guess that makes sense. read more

I called today because my garbage was missed this is the second week in a row. I live in Hopewell and there is a contract with Valley. My bill is current and I was told that the driver would be notified to come back. Well they didn't. I came home from work and there's my garbage still full.If I have to wait another week for pickup I will be very unhappy. read more

This is the most incompetent, unreliable trash collection company I have ever had! All they do is dish out apologies and excuses for neglecting to pick up my recyclables. Bad weather, mechanical problems even though my neighbors get their trash picked up but for some reason I am forgotten. I get a threatening letter saying that if my bill isn't paid by a certain date that my service will be cancelled. Then I get the bill in the mail the very next day. I pay my bill on line and they claim they didn't get it so I pay them again and miraculously the next day they say they found it. So they are double paid and said they'd put it toward a credit. Very poor business practice, very unprofessional company! read more

This service is worth 0 stars. This is the 8th time this year Valley Waste has neglected to come to my WHOLE street! Today is the 4th day the trash from my ENTIRR neighborhood has been left out. They neglected to call us, or even send one truck out after hours. They closed all weekend and have left us with raccoon strewn garbage over half a mile worth of house to house garbage coverage. This is unsanitary and unacceptable behavior from a professional service and one I have never had with Waste Management. I will cancel my service and advise the rest of my neighborhood to do the same. read more

The very worst. They often leave behind a mess when collecting trash. And they even billed me for being "overdue" when I wasn't, and then DID NOT RESPOND to my complaint about their error. I had to contact PA Attorney General. I don't know how our municipality picked these yahoos. Maybe someone in municipality has a "connection"? I don't know. Previously trash pick-up was by Waste Management which was better. read more

We have never had a problem with valley waste. They always pick my trash and recycling up, no problem. On occasion, my kids forget to put the trash out. I call, and their pickup guy will swing back around and grab my can, if he is able. Or, they will note that I'll have double trash the next pickup date. Very helpful! I do wish they would pickup recycling every week, but that is because we generate a lot of cardboard. read more