I found this place through Yelp when I was very disgusted and disappointed in my last jeweler. The…read morereviews seemed great, so I thought I would give it a try. I am always a little leery of jewelers because I've had pieces switched out and other things. But the moment I walked in here I was greeted with a smile and friendly welcome. I have now been in probably five times or so with and without my mom. We both had pieces that needed to be fixed. Every time we walk in no matter who is working, we have greeted and treated so nicely. I have full trust in them. And I will continue to use them for future jewelry repair or purchases. And I will always recommend this place to friends. They are very knowledgeable. I loved some of the pieces they have for purchase in the shop. They offer custom work. Today I walked in and wanted to show them a necklace my dog accidentally ripped off my neck. I just wanted the pendant checked and make sure it was secure. It's a family heirloom and means the world to me. I would've so upset if it came off the chain. She checked it and fixed it for me immediately. I asked how much I owed and she said nothing. It was so kind of them to fix it for me. Now I won't be worried I might lose it. It meant the world to me. I highly recommend this place.

Very honest and up front about buying gold. They do not take or buy stones of any kind, but, return…read morethem after 30 days. I would sell or buy from this business.

I needed a quick repair for a broken pin clasp and reached out to a few places. Steve was the first…read moreto respond to my request, and luckily, he's actually located close to where I live--so that was a huge plus! The repair was quick and easy. He was very easy to communicate and deal with, and the whole process was hassle-free from start to finish. The price was very reasonable, and I appreciated that he accepts both cash and credit cards, making payment super convenient. Overall, great service, quick turnaround, reasonable pricing, and a convenient location. Definitely someone I'd reach out to again if I need another repair!

I stopped by Watch the Time after inheriting some old watches from my recently passed grandmother…read more I've never been to Valley Plaza and at first I thought the entrance was for a supermarket and incorrectly drove by. There's a small parking lot in the front and a much larger parking lot in the back that I would recommend. I came in on a weekday afternoon and was immediately able to be seen. Both watches I had required battery changes and resizing for my wrist. Service was very fast and he was able to first disassemble both watches to confirm that their internal pieces were working (as they were both older) prior to charging me for any battery swaps and alterations which felt both very honest and like great service. He resized both watches very quickly and when one piece on the fashion watch I brought accidentally broke off, he immediately fixed it up for me. Would absolutely recommend for all your watch needs!!

George was amazing he was quick and I'm happy will definitely go back he will take care of you…read moreplease stop by with any needs he fixed my bracelet Rosa

Absolutely horrible I ordered a small pendant paid for express shipping waited and waited kept…read moremessing them finally got a hold of the owner he tells me it's coming from overseas so why do they have express shipping if you have to wait months and then he told me the price of gold went up and he would have to charge me double after it was already ordered and paid for he wanted like $400 for a tiny initial pendant no chain with that and I don't think it's legal to try and charge someone double after they already ordered and paid for something well I cancelled the order don't do business with them especially don't order from their website horrible!!!

Came in to get my fiancée's ring downsized because apparently love is forever but ring sizing is…read moremore of a rough draft. Since this is the ring, I was not trying to hand it over to just anybody and then spend the rest of the day pretending not to panic. Mark was great from the start. Informative. Helpful. Patient. He explained the process clearly and gave solid suggestions without turning a simple resize into a jewelry sales seminar. He made me feel like the ring was in good hands. Which is important when the alternative is explaining to my fiancée why I trusted the wrong person with one of her favorite possessions. The place was clean and professional. No chaos. No mystery drawers. No vibe that made me want to quietly put the ring back in my pocket and moonwalk out. Everything felt legit and organized. Mark absolutely killed it. The ring came back fitting the way it was supposed to. My fiancée is happy. I am out of trouble. Everybody wins. Highly recommend Mark. I went in needing a ring resized and left with the kind of confidence people have when they say, "Don't worry. I know a guy." Mark is now that guy.

I chose this jewelry repair shop because of the great reviews, but unfortunately I had a terrible…read moreexperience. I brought in several necklaces for repair, and every single one broke again shortly after. One of my necklaces, worth around $1,000, fell right off after the repair and is now gone forever. The necklace was extremely valuable and sentimental to me, and I am devastated that I lost it because the repair did not hold. I would never trust this place with valuable jewelry again. Please be careful before bringing your jewelry here for repairs.

very friendly and professional. She resized my fiances new engagement ring. so nice I took another…read morepiece of jewelry for her to customize. i would recommend this cozy place over a large department store type jeweler.

My absolute FAVORITE jeweler, amazing prices, done with speed and proficiency, accuracy and love!!!read more

I was looking for a reputable jewelry shop near me because my wedding band and engagement ring…read moresuddenly didn't fit anymore, and I struggled to take them off even with soap or Vaseline. Thankfully, I found House of Time on Yelp, where they had so many great reviews. I gave them a call, and Art answered the phone. He had me come in so I could try different ring sizes to determine the best fit. It turned out the main reason my rings no longer fit was that I had started developing arthritis in my fingers, which made perfect sense. Art quoted me just $90 per ring for the resizing and asked me to come back the next day to pick them up. I was thrilled with the results! Not only did the rings fit perfectly, but he also professionally cleaned them, and they looked absolutely beautiful and sparkled like new. Art was kind, honest, helpful, and extremely knowledgeable. His professionalism and attention to detail gave me complete confidence in leaving my valuable rings with him. I highly recommend House of Time for anyone needing jewelry repairs or resizing!

Really great shop to get watches fixed. I have a side business where I buy and sell watches and…read morethis shop is reasonable and they standby their Service. Very friendly owner as well!

Nora has been amazing! She was kind, professional and efficient. She took care of my jewelry issue…read morewithin minutes. What an awesome customer service experience! I will definitely come again.

I stopped by to get a battery for a watch and resizing. First time here and I can say it was great…read more They're located just below where the food court is on the right hand side where the entrance is coming in from the covered parking on the first level. Right when you walk inside, it's resembles a jewelry store with watches on either side and necklaces, rings and bracelets enclosed in the glass case. Quite a nice selections offered. The lady that was behind the counter was quite sweet and very friendly. I needed just the basic, a new battery and resizing. It took a couple minutes for everything to be completely which gave me the opportunity to wander around and see what this place also had to offer. Price wise was great for both. I guess it also depending on the watch and battery. My first time here and I'm very pleased with the service.

Gave me different prices to repair gold necklace. Kept telling me all of the stuff he would have to…read moredo to repair the necklace without him seeing the necklace or knowing it's true value or size. Felt like I was being scammed so I decided not to go through with business at this location. It didn't feel right

Best jewelary and watch repair in the area. I recommand it…read morefor everyone. I"ve been going there for almost 10 years. Good job guys. Keep up the good work.

There are numerous reasons why this family-owned business has been very successful for over 30…read moreyears in watch sales and repairs: 1) honesty and respectful with all customers, 2) fair prices 3) fast service, especially simple repairs like wrist band sizing and replacing watch batteries, etc. (you can wait inside store while browsing all the new watches, clocks, wrist band replacements and other interesting misc. stuff). I'm been to TimeKeepers several times over the past 15 years but this is my first Yelp review of this local business! Shame on me for taking this so long, better late than never! ABSOLUTELY POSITIVELY HIGHLY RECOMMENDED!!! PS Any negative review must be posted by either a "Karen" or a cheapskate!!!

Best prices, nicest people! Definitely coming here again if I ever need another watch re-sized. 5/5…read morestars

Pretty easy this time as I just needed to take my ring to get cleaned…read moreDepending on which staff member you get usually depends on how the service is, but the girl who helped this time was great

Very disappointing experience at Kay. I came in around 11:40 AM-12:00 PM to have my ring inspected…read moreand cleaned, and I was also planning to purchase more jewelry. The older woman with short blonde hair and glasses on her head was extremely rude and dismissive. She rushed through my ring inspection and cleaning, and I'm concerned that my jewelry was not properly entered or documented when I brought it in. To make matters worse, as soon as a friend of hers walked in, she completely ignored me and focused on talking to her friend. She rushed to hand my jewelry back so she could continue their conversation. I came in ready to shop and spend money, but the poor customer service completely changed that. When I came to the store before I always enjoyed my experience but not this time.