They lied to me several times. They have serviced my gas boiler at a rental house numerous times,…read morebut when I called they said they no longer have gas technicians, and have no idea who Brian McCormick is who did some of the plumbing on it. This week my brother told me they were installing a gas boiler at the fire department in New Haven. So I stopped by their office and was told they have technicians but won't service a boiler unless they installed it. Is it that difficult to be honest? If you don't have enough staffing just say so. If someone no longer works there just say so. Don't make up lies to cover your butts. I've been a good customer and don't deserve being lied to. The Vermont I remember is better than this.

They never responded to us as far as setting up an appointment. They installed a really nice boiler…read moremany years ago. But refused to come back and service it since we haven't been a regular customer with regular visits I guess. Oh well, plenty of others offered service.

extremely poor with billing; thought i was all paid up, months without a bill / call / email only…read moreto receive an angry email demanding payment; twice i go to log onto the website and it says i owe nothing. On one occasion, i ran out of propane, called asking for emergency refill, and prepay for 100 gallons; next day i get told they scheduled the refill for a week out; finally got it filled the next day, only to have 200 gallons added

Can't stand by their work…read more Recently had put Jackman's installed boiler serviced for the 4th time in as many years, and were told by the technician that helped us (he's very good, and I won't disparage his work) that the repair would not cost us a thing, as it was to fix a problem caused by a different technician's faulty work on installation. Lo and behold, we then received a bill for $180 for the service call. The office personnel wouldn't hear our argument about what the technician had quoted us. This wasn't the first call for a repair caused by their own shoddy installation of our boiler, either. Within the first year, we had to have a fan in the unit replaced as it was installed with wires rubbing against the fan blades. Another $180 to fix that, and nearly some very cold days spent waiting for a part with no heat. Go elsewhere.

We had a septic issue and Shawn was absolutely awesome! Very knowledgeable, experienced and…read morefriendly. He answered every one of our questions or concern. Thank you for great service! Kelly and Cathy Greene

He responded immediately. Adjusted his schedule to come save us from an overflowing toilet…read more I particularly liked how he explained exactly what the problem was and walked us through the various options. He recommended we stick with the cheapest option. I love when a service professional not only does the work well but also helps me understand how to make the various choices I need to make as a homeowner. Truly one of the best tradespeople I've dealt with in a long time.

Tyler of Pipe Dreams Sewer & Drain is *fantastic*. I've lived in my townhouse condo for nearly 12…read moreyears, and the kitchen sink has never drained marvelously well. I had understood that it was due at least in part to a shallow grade of the outlet pipe...whatever. A couple of years ago, it had gradually become clogged enough that it was draining painfully slowly. I had RotoRooter out to clear it, and when the work was done, it was much better. It drained just fine, like before. Over two or three months this past fall, it gradually slowed down again, and I waited because I remembered how expensive it was the last time. Finally, there was no more waiting. It had become gross, it was so *disgustingly* slow, and I was even wondering whether it would require major work of some kind. I am so happy to have seen the glowing reviews here of Pipe Dreams. I called them & they were able to get me in in two days. Tyler was here for about an hour, and the tools he used were very different from the long, manual snake that RotoRooter had used. It/they were motorized things that had a reach far down the pipes. Tyler explained that he was staying mindful of the neighbors' pipes and not disturbing those. When he was done, he filled the sink with water & then released it. Since we bought this place all those years ago, I had NEVER seen it empty so fast, and I didn't even think it was possible. The water began to spin and make the most beautiful whirlpool and then was gone. The whole time he was here, Tyler could not have been more considerate, clear in his communication, and helpful. He also gave me tips on how to keep the drain clear. I kept meaning to write this review soon after he was here, but it's now been three months - oops! Here is the bright side to the delay: I can report that the sink has been draining wonderfully ever since, and it makes me soooo happy every time I use the sink. Call Pipe Dreams! You will be glad you did.

We feel very fortunate to have found Tyler and Elizabeth Scott, of Pipe Dreams, for our septic pump…read morereplacement. They were reliable, open and honest about the entire process even when the items on the blueprint didn't match the actual equipment that had been installed 20 years prior, along with outdated instalment features. They had to find a different pump, and electrical replacement solutions. They were great and did it with positive attitudes and friendly hardworking ethics. We enjoyed getting to know them and were very impressed with how much they care. They made the job change work with the price they had quoted us as well, which was very reasonable. Thank you both for being a great team. Louisa and Dean