I was not very happy with the service They picked up my order on time with reminding email, that was Great, but The return Process was Horrible!!! First my delivery was over 2 hours late Second I was told they didn't have my order after I paid for the service I also paid for A Extremely Expensive Alteration that was done Not a dry cleaning service I will use Again read more

Quick, reliable, and reasonably priced dry cleaning. It's right off Mc Arthur Blvd and has ample parking lot. The area is a bit sketchy so best to go during daylight. read more

Been getting clothes dry cleaned here for two years, with no problems. Quick, reliable, and cheap.

I have tried to give this business a chance time and time again. I have been disappointed yet again!! This is the third time I have paid for the premium service and delivery and had to chase after my clothes!! I am told one thing when I drop them off and than have a completely different experience when it comes time for Value Act Cleaners to play it's part in the transaction. I truly believe they are simply selling a dream of service and convenience when in all reality it's a complete shit show logistically. First, please get staff that speak and understand English!! How do you run a business when your employees can not properly communicate with your costumers. I know this to be a fact because the woman who delivered my clothes after being on the phone with Value Act Cleaners all morning had to be guided every step of the way by a Spanish speaking person on the phone to simply hand over my clothes to my building concierge. And when speaking to the staff in person they just nod their heads up and down no matter what is being said. VERY unprofessional and frustrating. Second, if your going to charge extra at least try extra! Having to hunt for my own clothes when I had to pay $51 for a jacket and some ties is ridiculous! $51 is a lot of money to have to go back and forth especially during difficult times like these. You know what, I am not going to waste anymore of my time because I have worked in the service industry long enough to know when this is read by the owners they will likely not even care. As long as they're still getting our money they are happy, while we the paying customers are dealing with their dysfunctional business. Not anymore! Taking my business elsewhere. If you want a headache when it comes to something as simple as having your dry cleaning delivered, Value Act Cleaners is the place for you! If not seek out other Dry Cleaners, there are plenty of them. read more

I've come here for years. Clothing is always clean and pressed well. Pickup/deliveries are also smooth.

Timely, clothes came out clean. Not the 2 dollar cleaners anymore. The ladies don't speak English, but that's not a big deal for me. Once they got my info it was fine. I got a text when my clothes were ready. read more

Very convinient and reliable service. Good price. Gave clothes for dry cleaning and stitching. Did a good job.

Do NOT bring valuable items to be cleaned here. I really want to love this place because the staff is friendly, quick and attentive. I brought in a very expensive jacket to be cleaned here and they not only ripped two buttons off of the fur attachment but also drove two safety pins through the hood of the jacket. This is unacceptable and very careless. I am extremely disappointed. read more

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I'm so disappointed in this place. The service used to be good. Nowadays my clothes still have stains from simple thing like deodrant. I'm not sure they really clean the clothes. Also, the drop off by 9 same day pick up service is unreliable and always varies. This cleaners has become undependable to me. 2 stars was me being generous. Unfortunately they just lost a good customer today. Dont say you offer same day service but then your associate tells me the clothes that are being cleaned today was cut off yesterday. read more

This cleaners is absolutely awful. I sent my two suits here to get washed.. my pant came back with a missing button and my suit jacket still smelled like rain water. Not a good cleaners. read more

Employees have NO mask on and there's no plexiglass barrier between the employee and customers. It's a freaking pandemic and this business has no concern for your safety. I would definitely stay away from a place that doesn't follow the orders to have a mask on. Safety is greater than savings. Stay away from this place! read more

This cleaners fails the most basic requirements for a cleaners; it did NOT clean my clothes. I sent a single shirt to be cleaned after a clumsy friend spilled chia seeds on it, and I retrieved it in two weeks with EVERY SINGLE CHIA SEED STILL STUCK TO IT. I would have given it back had I picked it up in person but sadly my friend didn't think to look. So basically I gave them money to babysit my shirt for 14 days. DONT put your clothing in these people's hands- it's not worth it. EDIT: the staff reached out to me to offer a refund and tell me the employee responsible was gone. I appreciate the communication and quick response. read more

As other reviews have stated, this establishment has a hard time keeping track of garments. I dropped off a coat with a removable lining and only received a lining in return. I do not understand why the two pieces of my coat were separated nor why if they were separated, both pieces weren't tagged. I made the mistake of not checking my order. If you choose to use this cleaner, take notes, pictures, and videos of the items you entrust to them beforehand. Do not take for granted that, AT MINIMUM, the items you drop off will be returned to you. As the minimum here is not met, please do not dare expect the service you are actually paying for. I have had clothes returned to me with visible deodorant marks. I figured I was getting what I paid for, little did I know that I was lucky to even get my clothes back. Jeff was kind enough to call me to explain that customers like myself make false claims all the time. You know, instead of taking responsibility. He proceeded to blame prior management and told me to come in and file a claim. More trips, fun. When I came in to file a claim, Riccy refused to provide the form. In summary do not expect customer service, clean clothes or clothes. read more

Unbelievably rude, slow and inconsistent service. The pricing here is great but not worth the savings

I only had one problem with them but Jeff was able to find the peace I was missing so if your clothes have any chains or accessories I suggest you take the off to avoid misplacing. I'm happy with the service and prices ...oh and they are fast too, I feel comfortable dropping my clothes of. Thank you. read more

Open sundays, great price, great hours, good location. You can get fancier but you can't beat the value, hours of operation, and convenience read more

Your Newark Staff is a hotmess. My clothes which were rather clean to start are covered with lint now and what could be animal hair and I have no pets. What is better yet is that a piece that was part of my suit jacket was removed (fabric lapel pin) and your staff did not even want to look for it. I walked in and was only given 5 of my 8 items. The Clerk Erica stops looking for my items to wait on another customer. What? How dare you stop looking for my clothes to wait on someone else? Another customer got back a dirty coat, but they waited on her until it was resolved. I had to insist that Erica find my items and it took her 30 minutes to find my blazers listed as coats. The one blazer's fabric pin is missing and Erica says she has to look at surveillance to see what happened because she can't find the pin (she has to wait on others again)- which is much smaller than the three blazers she couldn't find. I want my pin back now. I put the clothes in 6/21 (in the morning and was told they would not be ready until 6:30- 6/22) and returned 6/22 to spend over an hour in the store trying to get my clothes and my pin. Call me Jeff and tell me how you are going to fix this? I almost forgot- they broke the button on the sleeve of the jacket they couldn't find and returned with the matching fabric lapel pin missing. It would be too difficult to just leave the pin alone, clean the clothes, and keep them all together! What was I thinking? Getting all my things back from the cleaners 36 hours later. I guess should have stayed there keeping guard and supervising the process. !OK, so they had my flower and the manager called me. I had to go back and spend more time retrieving the flower pin. The manager knew exactly where it was, but the staffer just did not care enough to look. I add a star for the prompt reply. Customer service is very important! read more

Value Act Cleaners - They found my boutonniere after I contacted the owner who replied right away. One employee can really mess things up! - Dry Cleaning Near Me - Newark, New Jersey

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I took the same jacket to get cleaned twice for the same exact reasons and both times the jacket came back exactly the same way I dropped it off. It wasn't even a stain it literally came off with my nail. I almost feel like they didn't even clean the jacket at all. I didn't bother taking it back for a third time what a waste of money and time. read more

I would like someone to contact me ASAP!!! You shrunk the majority of my clothes and jackets!!!! I don't care about your 48 hour contact by email! Your are responsible for shrinking my clothes and replacing them! Who ever is reading this, they maybe cheap but the knowledge is slim to none and don't have any experience in professional dry cleaning. If I wanted my clothes damage I would of done it myself for free. read more

DO NOT COME HERE PLEASE! Yes it might be cheap but the service sucks. Drop my dress 3 days a go and stop by today the dress wasn't ready. They ruin the straps of my dress. And then had the balls to charge me again since there was a mistake in their behalf for an undercharging me. I already pay them 3 days mind me. The ticket say it was going to be ready by Thursday afternoon come in today this Saturday morning to pick the dress since I have wedding to attend to today. They give the dress right there and then . Lol did wash it and press it on the machine once and still came out wrinkle with the straps remove and not place in the original place. This place was good back in the day. Now they are overworkload and under staff. read more

My white work shirt was cleaned, but on one on the sleeves the two small cuff buttons were torn off. This place is a hit or miss. Last two times it has been a miss. Back to my other place. read more

I took my brand new dress that I purchased for my son's wedding in July, when I picked up the dress yesterday it was full if stains I just finished taking it back, let's see if they can get those stains off, I would never use them again read more

When I picked up the 5 coats that I had left in here, they looked the same as when I first dropped them off. I initially complained and they decided to go for a Redo. I went again to pick it up for the second time, and the coats were in the same state. Yes, this place is cheap but I am going to spend double that amount now as I have to send my clothing to another place. When I asked for the money back, they refused my request and offered a store credit. With this outcome, I am never taking any clothing here again. Don't waste your money and go to a good dry cleaning place. Do yourself a favor and avoid this place. read more

In the beginning was good service ... now it sucks ... I've had lost items , clothes not properly cleaned , several items misplaced and taken days to find and now to top it off had to put with attitude from an employee ... I'm out ... read more

Since there is not an option to rate this place a negative star, i'll settle for one. So yesterday i picked up my suits from the cleaners around 7:40pm. I get home to get ready for a event only to find out that one of my suits has a hole in the back. It looks as the cleaner tried to fix it but guess what, the hole was still there, huge hole in the back. You can only imagine how upsetting this was. I go back to the cleaners this morning to ask why was i not notify of this when i picked up my suit and there answer was Sir the hole was there when you brought it in. FULL OF S***. I only had worn this suit back in November and it was in perfect condition. Not to mentioned that it's a very expensive suit as they also noticed. Am extremely disappointed with the service at this place, thanks to this place i lost a very expensive suit and they did not care at all. It honestly looks as my suit got caught up with another hanger and they pulled it and ripped the back and made a a hole in the back.. I WILL NEVER, EVER, GO BACK TO THIS PLACE OR RECOMMENDED TO ANYONE. Trust me what they are charging their customers is not even worth the aggravation. Who's going to credit me back my suit, for sure not them cause they cleaned their hands as nothing ever happened. What am i suppose to do with a damaged piece now, so i left it to the cleaner maybe they can dump it themselves. FYI: when you take clothes to the cleaners the person on the front looks at your garments and makes note if anything is wrong with the piece of garment!! read more

Best dry cleaners I ve used and for the best price! I have been using value act cleaners for a while now and I could not be more satisfied. I definitely recommend it! read more

This place has terrible service. My wife brought our winter coats here to be cleaned and they not only lost the belt to her expensive coat but the coats smelled moldy. Kinda like they we're left wet for a while. We had them redo the coats and picked them up a week later and it smelled the same. The owner does not answer his phone we are never coming back here. read more

About fifteen people standing in line while the cashier is ranting and raving and singing and working real slow. Two cashiers. Long wait.

They do not even clean your clothes half of the time. I used to be a consistent customer, but after having my clothes returned dirty, too many times I am over them. I don't want to pay, to have my clothes held and put on a hanger dirty. They are the worst. read more

If I could give them a -0 I would advise people please do not bring your stuff to the cleaner this place is the most unprofessional place I've ever seen in my life I bring my clothes to get dry clean I go to pick it up they give me clothes that doesn't belong to me I tell him that this close of my missing they tell me they're going to call me back they never called me back we're going on a month now and I'm still trying to get my clothes back the manager is a joke the owner of this company should fire her because she is so sad she has not even tried to contact me once not once in almost a month and on top of that they're dry cleaning service is not that great And they keep raising their prices every single time you go there it's a different price please don't be scam by these people just imagine if you bring something there that is something that your father gave you or your wedding dress or anything that has some sentimental value and they lose it and they just wash their hands with it like they don't care because your insignificant to them please I advise you do not I repeat do not bring your stuff to this place you might be one of those people reading this same I've never had a problem that's the same way I was until I had a problem and this is the result of that problem read more

Been very pleased so far with this dry-cleaners. The prices are awesome & my clothes have always come out looking great...something important since I have a job where appearance counts. I also like that it is pretty clean. read more

I have to give Value Act Dry Cleaners an extra star- the owner Jeff was so nice and made sure my items where done before an event. They also got some red wine stains out. If you need items for a particular day, I would give yourself extra time- they get busy. read more

Great experience! Prices can't be beat and the service was fast and friendly. Highly recommend you give them a try