Always received courteous and professional service. I especially like the specials that are…read moreavailable around Christmas. I brought a pair of earrings from the store and when I brought them back, the salesperson said they were not eligible for a pawn because they weren't testing as being gold. I told her I purchased them from Ez Pawn as being at least 10k gold. Another employee came to assist and I was able to receive a loan. They actually had a problem finding a pawn when I came to pick it up but eventually found it.

The customer service for the young man I just did business with today on Mother's day was very very…read morerude and very unprofessional to tell me that I'm wearing a fake Rolex when he didn't even check it out something yet he was just very nasty totally don't do business with him at all

Closed. My wife and I went in to get a loan on her ring so we could pay some bills. I explained our…read moresituation and they were just rude and had no compassion. Then we were low balled and eventually left with my wife upset and unable to get a loan. I wouldn't send anyone there for any reason. Worst experience. Last time we drove by they looked permanently closed or shut down and I'm not surprised

This place has the most unbelievably horrible customer service i have ever experienced, will never…read morereturn to purchase or sell anything

The owners are kool! They go over an beyond to contact you if you have a loan with them,,,they…read more don't go, oh well 2 months late,,sell it! ,obviously you have to contact them to let them know when you can make a payment or be a good customer 4 awhile,,,Now the prices ' eh well hey its a pawn shop,they're not in the business if losing money,and they have some pretty kool stuff, ,ITS kind of LIKE a Man cave with all the kool stuff they sell

I wanted to update my last review. A loved one had a dental implant done which replaced an old gold…read morecrown. I was asked to help sell the crown and I first tried the mail in service who I sold a bunch of old silver forks and stuff to, but the price they offered was nowhere close to the market rate for the gold. So I got it back and took it to A to Z, remembering they're a pawn shop not just a store. The service was friendly like always. I handed over the crown and wandered around while he weighed and tested it to determine purity. When they had an offer ready for me it was a lot better than the other place and closer to what I was expecting. We made the deal and I got paid in cash. My loved one was happy and so was I with the fair business conducted here. And like I mentioned in my older review, they have some cool merch in their store and the prices are fair.

no product knowledge. i bought a ps5 control from gamestop. i went to pawn the controller. the pawn…read moreemployee told me told me i had a generic controller. i contacted the gamestop for selling me the wrong product/ controller. gamestop informed me that they do not carry generic controllers only sony controllers! the pawn employee made a mistake and was about to rob me if i didnt double check. the controller still carries the ps5 logo and is an official sony controller. the employee made a big mistake even tho they are supposed to have resources for validating authenticity .

1841 river oaks dr calumet city, il store they didnt greet me I spoke no one responding I sat…read morelooking at the jewelry counter for ten minutes no eye contact no help one person was sweeping with their head down the other employees would their head down bent over at registers prob on their phone they had a kid behind the counter running in the office and around the store. I had 4000 cash looking to buy Cuban link. I said out loud no one is gonna help me, I can't get no assistance? They ignored me and I left out. I stayed out there five years ago and I drove out there from Naperville. I bought a Cuban link from river oaks mall but my mother wanted me to find her one. Won't ever go there again!

I have two accounts. I have an account due at beginning of month and one due at end of the month…read more But I always pay for both accounts at the beginning of the month. Apparently my payments were not allocated as should. The Owner was so rude and disrespectful regarding their error. The Son always took my payments over the phone. I have my bank account to prove payments.

Very good customer service but the price evaluations are crazy I brought in a 700 dollar ring with…read morepapers and he offered me 90 dollars once again very nice man but extremely disappointed in the price went 10 mins away and was offered 200

I've been coming hear years and always have experienced great customer service it's like a family…read more Great prices on products and gives u the best deal. Always get what I need in a loan as well. Thank you for being there when we're stuck in a pinch

Just Poor customer service and no empathy…read more My brother has stage 3 brain cancer, and he has been dealing with a lot. He has been using this pawn shop off and on for 3+ years. Our father died suddenly and unexpectedly on 5/22/26. With my brother's chemo and the funeral, he forgot to pay for his Nintendo Switch to extend it. Not only did he NOT get a courtesy call, you would think that the owners or some type of manager would have called and informed especially as a long-time customer stating the loan is in default. Not only did they sell the item within 7 days- no one called him. I would strongly recommend if you have to use them, please check the dates on your pawn loans. They do not have your back as a long time customer.